LD Moving and Storage

DO NOT USE THIS MOVING COMPANY. Took 37 days to get my move! Called them multiple times and all I got was "move is delayed". No explanation, no delivery date, no common courtesy, nothing. This company in unprofessional in every aspect. They are unethical, untrustworthy and the worst company I have ever dealt with. If I could give negative stars I would. Total nightmare. I did not book this company. I booked another who subcontracted this one. Buyer Beware when you book a move!

Move size: 1 Bedroom Home Service cost: $2100

If you have been scammed by this company and would like to make something happen, please send me an email at reniahtalley@gmail.com

The worst experience ever in life!! Star relocation quoted a binding price of $1500. LD came to my home and quoted us about $700 more! They charged whatever fee they could and maximized it. They know people are the most vulnerable when they are moving cross country and they take full advantage of it. They made me leave behind a $300 bike that was INCLUDED in my quote because they tried to charge me for it again. They lied about the cubic feet, they lied about when they would be delivering it and they made it MY job to have to reach out to a driver for this company that I DID NOT HIRE! It is NOT my responsibility to play phone tag with YOUR drivers. The driver screened calls and avoided me as much as he could because he knew he lied to me TWICE about my delivery time. It went from 3pm today to 7am tomorrow. If all of my stuff is not here at 7am in the same condition it was in when they loaded it on that truck, I WILL go through EVERY avenue to get what I am owed and going through their claims department isn't one of those avenues! This driver LIED and said he couldn’t find my address, I gave him my direct address, the address to my rental office AND the name of the apartments AND sent him a screenshot of the location on google just for him to say “oh its not in my gps” and “oh I sent you a pic of the gps not showing the address”. I promise they wont get one red cent more from me when they get here and if anything is stolen, they can guarantee I will sue their driver, LD AND star relocation. I WOULD ONLY RECOMMEND THIS PLACE TO MY WORST ENEMY, TO MAKE THEIR LIVES HELL OF COURSE. They aren't good for anything and idk how they're even in business after all of this time. The driver blocked my phone number but when I facetimed him he answered. I know people in high places and it wont take long for me to get his face as well as the name of this company out there.

Update: they snapped our $1000 California king tufted wingback headboard leg in half and someone emailed me after talking to CS saying to get quotes so they could repair it but then someone from the claims dept sent an email stating they would only pay .60 per lbs which is about $22! The cubic sq ft is charged to us @$4.29 but the cost of our items is only .60! Im going to contact other users and get a lawsuit started. Idc what the contract says. This is scamming!

Move size: 1 Bedroom Home Service cost: $1718

We had a great experience with L D Moving and Storage.  We got a quote from Mariah and was pleasantly surprised that it was reasonable and well with in our budget.  Since it was less than some of the other quotes I was a bit skeptical but Mariah was wonderful and answered all my concerns. Luis picked up our small load, he gave me a clear time of when he was going to arrive, and then called 20 minutes ahead of time.  He was respectful and took great care of our things.   Our items were delivered to Austin from California within the time frame that they gave us.  The delivery was handled  both carefully and professionally.  The driver let us know 3 days in advance when he would be at the apartment.  He then communicated the night before and again 30 minutes prior to delivery.  I would give this moving company 10 stars.  If you are totally honest with how much you have to move they can give you a great quote. I highly recommend this company.  .

Service cost: $800

This company is a scam. I spoke with Mike and he gave me the same quote twice for my very specific apartment furniture. The movers came a day before the day we had agreed upon. They came in, moved all my furniture out, and then when it came time for me to pay, they charged me $216 MORE than the agreed price - they fed me some crap about extra square footage and necessary packing materials (neither of which I had agreed to.) Once I heard this, I called Mike to discuss. He said he would talk to the owner and get back to me about the overcharges. The customer service went downhill from here. An extremely rude woman from the office called me and told me I was wrong about the charges and I was actually getting a discount. I told her never to call me again, AND THEN SHE CALLEd ME BACK. Mike called me again and said he would get back to me AGAIN. I never heard from him about the discount and had to pay the extra $216.

I am extremely upset not only about the inflated price but also the horrible, nay, the WORST, customer service I have ever received. They will quote you a reasonable price, then screw you in the end game with "necessary" overcharges. And then never call you back.

Service cost: $1036

I wanted to move two rooms of furniture to my vacation home. The movers arrived on time, but said it would be extra to take two pieces I wanted moved even though I thought I had specified exactly what I wanted in the shipment.  The furniture was to be stored for a few days and then delivered to Idaho within a specific time frame when I would be at the house.  The movers called the day before I had to leave and said they would be three days later than expected.  I had to arrange for someone to meet them on their arrival because I had to go.   When the furniture arrived, my dining room table and two leaves where warped from water damage and the arms on two dining chairs were broken.   I called the LD who refused to talk to me except to refer me to their insurance company.  I filed the required claims in August but to date have heard nothing from them.  Poor company, poor service .

Service cost: $1200

Although, I had to pay for storage for 2-3months, I have no complaints about L&D Storage!  My furniture and industrial sewing machines arrived to my new location in the same condition at the time of pick up.  My only suggestion is that you make sure you are clear on all added storage fees.  This company will also work with you if any financial situation that may occur. Of course, you have to make sure all fees are paid but they will give you a little lead way. I was so pleased that I sent L&D a thank you email. One Happy Customer!

Service cost: $1450

What a mess- I would not recommend LD Moving & Storage for any first time movers.  There were so many things that we were purposely omitted when asking specific questions about the services that would be provided.  Unless you are an expert long distance shipper and already know what is in the fine print of this company’s contract I would not suggest using their moving service.   
 
We moved from California to Florida using LD Moving and Storage, and the timetable for the delivery of items was unacceptable.  Over the phone when we made the deposit we were told by Ally Stein that our items would get there within a few days as us since we were taking a 10 day road trip.  Our preferred delivery date was 8/27, and we did not hear from the company until 9/5 when they gave us a 4 day delivery window of 9/7 to 9/10.  When those days came and passed and we received no information from the driver, we called and were given an updated delivery window of 9/13 to 9/15.  On 9/14, 19 days after our delivery date and a full month after pick up, our items were delivered.  Turns out, Ally lied about the dates, but the contract we signed (which says delivery can occur up to 30 business days AFTER the delivery date) prevents us from taking any legal action.  Ally should have told us that the average delivery time for less than full truck loads is measured in number of weeks, not days.  If we had any idea about the time it would take to get our stuff we would have paid extra to go with a different company or just driven the truck ourselves. 
 
When the moving truck did arrive at our new apartment, it was a 75’ truck.  The contract specified a 44’-53’ truck, but what it meant to say was 44’-53’ trailer attached to a truck.  We had no idea until the morning before it arrived that we would need to rent a truck and manage the cross loading of all our items.  On a Sunday.  We ended up taking delivery for out items in the goodwill parking lot with a rented 14’ U-Haul to avoid the $400 additional fee it would cost to have the driver rent a truck and cross load our items.  The driver was very nice and helped us out.    
 
When our items arrived, many of them were bent, crushed, and damaged.  Even though it is not mentioned in their contract, LD Moving and Storage will not take responsibility for any item that the owner packed in a box (even if the box is crushed) or any item made from pressboard (which is most furniture from Ikea, and unfortunately, our dresser).  Even though we paid the moving company to put blankets around all our items and pack them nicely, if they happen to do it wrong they are not liable for the resulting damage.  You also have no legal standing unless the damage is noted when you take delivery on the item list, and much of the damage to our items was masked by shrink wrap and packing take.    
 
I hope this helps some first time movers!  Next time I move, I am going with a company that will allow me to read the contract before the day of the move, put the delivery range in the contract, and actually take responsibility for their services.   .

Service cost: $1567

Don't contract with LD Moving and Storage - don't do it.
Drivers deliver and place king mattress in dry gutter leaning against trailer and off loads the rest of my belongings taking about 45 minutes. Take my mattress in and place it on box springs and make their exit. I go in to make bed and mattress is soaking wet, but drivers say nothing about water damage. I take pictures and contact LD Moving by phone, then email with photos attached, I receive claim form, fill it out and send it in. More then 40 days after my claim was filed, they offer me $60. I explain gutter water is run off from drive ways and yards that have spilled gasoline, engine coolant, weed killer, fertilizers, insecticides and pesticides and are known carcinogens and that I have purchased a new mattress and the contaminated mattress is sitting in garage.
These obtuse people suggested cleaning the mattress, total disregard for their customers health. I Inform them a Cal King Simmons Beautyrest is $1,449 replacement cost. They respond "$60 dollars is all you are entitled to by law". I respond that I did purchase insurance, their response, you should have purchased the extra insurance and end all communications. I will post this as often as I can and on as many web pages as a warning to other consumers NOT TO DO BUSINESS with LD Moving.

Service cost: $1800

SCAM! Bait and switch! I have a 10 x 10 storage locker. I haven't seen it in 6 months and didn't have an exact number of boxes. Sarah told me that it would all probably fit in the smallest size based on the "cubic feet" of a 10 x 10 locker. I said we'll lets go the next size up just to be safe. She said it wasn't necessary but that's what we scheduled. She then said "worst case scenario and you need even more than that, which is unlikely. total cost will be $1500 or $1600. Absolute Worst case scenario."

They get out here and want $1900. Twice what my estimate was! Way more than the "worst case scenario." The driver was nice but I told him this was pretty crappy and seemed like a bait and switch. I told him to call Sarah and it seemed like she/the company was full of it on the original quote but we needed to figure this out. I expected her to come on and go back to the $1500-1600 she had quoted for worst case scenario.
He gets her on the phone, she doesn't even say hi she starts with "you are calling me a liar?!"
Excuse me? She then goes off at me about the number of boxes and cubic feet. I reminded her that I told her we had a FULL 10 x 10 storage, didn't know the exact number of boxes and the average person knows nothing about cubic feet of storage lockers. I cancelled them, but I hate to think that we would have had to pay that if we had no other options. Do not believe their quote, it is a bait and switch.

Service cost: $1900