Konami Moving and Storage

I hired Konami to conduct a move for me 2 months ago. I'm not sure if Konami has a partnership with - or was acquired by - JG Transportation LLC DBA J Gentle Movers / J Gentle Van Lines, but somehow I was bait-and-switched and flipped over to JG Transportation without any explanation. My entire experience has been AWFUL with them - borderline criminal - with undisclosed fees, a variety of flat-out lies, damaged furniture and absolutely horrific customer service throughout the process. I've already filed a police report and I believe I tracked down JG Transportation's insurance company to file a claim, but that's not sufficient. I need to understand Konami's relationship with that firm, and I need an explanation in terms of how I was unwittingly sent to them for service. I will be including Konami in any and all legal actions, unless we can work things out between us. I'm waiting for a response.

Move size: 2 Bedroom Home Service cost: $3200

My wife and I started using this company due to the price difference and guarantee they gave us that they are not a broker and are a professional company handling everything with our move. First they have charged us two different "deposits totalling $1,782.38. Next, their driver who wanted to come a day early and we initially agreed to on Thursday. Friday we found some issues and tried to get hold of Thomas. After several emails and phone calls (including his cell phone) getting no response we called the driver back on his cell phone. He started getting lippy with my wife so I took the phone and tried explaining that there is a contract stating pick up is Sunday and we have a few items showing up Sunday morning and want all of our stuff moved. He then threatens my family that if it is not ready when he shows up then he will beat my family. So I had to call a few other Marines I served with to guard my house so my children and wife are safe. Thomas says he will review the recording, but they don't record their "employee" cell phones. Thomas later calls me, a Marine Veteran, a liar when I try and talk to him about either having a discount or getting my money back and going elsewhere. Well he says he has us on tape verbally agreeing to using them for other dates. He hangs up the phone because I used a curse word and he tried telling me it is illegal to curse on the phone via FCC (he needs to learn laws before he B.S.'s someone). Crystal calls me minutes later and tries to soothe the situation, I agree to a Saturday pick up (a week later) bewtween 9-12. 8PM a Penske truck pulls up in front of my apartment (which has rules about times workers can be present). When these three guys get out of the truck my parking lot smelled alot like weed. They introduce themselves one guy asks to see my stuff. so I show him and he goes I don't know if it is going to fit. The truck they rented is 1700 cubic feet I was contracted for a little more than 650. They said it will take the whole truck for a one bedroom apartment. Then the driver who stated he was the only one who can drive the truck told me he had only slept 3 hours in the last 48. While dealing with them a fellow Marine showed up because my wife and kids felt unsafe. So we try and find a way to tell them they can go ahead and leave when a company calls stating they sent those guys there to move our stuff. I explained the situation and she even agreed that she couldn't talk her way out of this. She told me they bought this contract from Konami and hopes I can get a refund from this.

Move size: 1 Bedroom Home Service cost: $1782

First let me start by saying I am generally very easy going and have NEVER sent a bad review on anything ever but this bad customer service is BEYOND anything I have EVER felt with before. They were 10 days late picking up my stuff causing me to have an 8days additional rent. Then I was told to over estimate on my pickup and my balance would be adjusted which that didn’t happen. This has caused me to pay an additional $800. $300 for the rent and $500 in additional charges because I “over estimated” at the advice of the customer service. This is the WORST customer service and I work at walmart so I know bad customer service.

Move size: 2 Bedroom Home Service cost: $2600

Moving the equivalent of a 1 bedroom apartment from the Bay Area to Seattle. The team showed up within the 2 day window. They did a good job wrapping and loading the shipment. A few phone conversations indicated about a week for delivery. In the end it was about 3 weeks. No clear answer until the day before it showed up. As near as I can tell the shipment was loaded and unloaded over 3 times with multiple movers before it got to Seattle. The day of delivery the third moving company I had talked to called to say they were delivering the next day, but could not deliver without a shuttle. Based on their Google maps view they wouldn't back a 18 wheeler into the culdesac. The guy that quoted me had the same google map and didn't say anything. In the end, they held my shipment hostage unless I paid another $350 for a shuttle van. The shipment arrived fine and no known damage. These guys are all just sales people that consolidate 3rd party movers. As long as that is your expectation and knowing that you will not get an actual delivery date or any customer service once you sign and pay. You won't know when it will show up until the day before it shows up. High volume , low margin, they just don't care. Buyer be ware.

Move size: 1 Bedroom Home Service cost: $1800

I am one of the many duped by salesman Chris at Konami movers. He's great at sales but same as everyone else I fell for his false statements. They do not care about you or your situation. They will not keep promises, they don't give a crap about you, your stuff, your situation or any coordinating you will try and do with them. The guys who picked up my stuff were polite and did a great job. No complaints. But the office staff were all mostly unprofessional. I will say I had one good short moment with Karen when I actually started to cry.

I was trying to save money so I learned my lesson. These guys ARE a broker even though Chris sold it as a family owned and run business. I know they are NOT because the movers who delivered to Philly for me had never spoken to anyone at Konami or even heard of the company.

Also, my son had to rent a uhaul truck and drive an hour to meet the 18 wheeler with his stuff. They let us know after the money w as paid that they could not drive the truck on his street.

Oh,here's a positive. I was dealing with a Sean for one or two things and when I tried to call him back, he at least let me know he was no longer working there.

I am going to contact the BBB.

Move size: Partial Move Service cost: $1200

These people are pure EVIL!! I called looking to move for work and they assured me they were the primary mover. Said that they did not pass it off to another party which is a total lie! They said they would not charge for extra and they promised me a 10 day timeline. The totally bait and switched and the cost doubled! I EVEN rented my own Uhaul after I found out that they may not deliver my stuff for 30 days. They still double charged me and destroyed my stuff that was moved all over their peice of [EDIT] warehouse. They demand cash on the dropoff and it is because they know your stuff is trashed and late and they hold your stuff hostage until they get cash, so you won't cancel your payment. They were 3 days late picking up my stuff and called me at 10:15 PM to say they were dropping my stuff off the nexty day - no 12 - 24 hour notice as promised! They also have a raquet of saying they need a shuttle to off load the big truck to drop off for an extra charge. Tiffany who mangaes the call center is a totally rude and condescending [EDIT]! She deserves to rot in hell! These people are horrible people - I am in customer service and would be fired if I treted clients this way. Please save yorusefl the heartache and use 1-800-Pods or Uhaul.

Move size: 2 Bedroom Home Service cost: $4825

I wish I could give them a NEGATIVE 5 stars! Not only it was nearly impossible to get ahold of the dispatch or even get a date to when my things were suppose to be delivered. The customer service people are so rude and unprofessional as well. It took them 2 months get my stuff deliver. Then when it was finally delivered they had so many of my items missing. They didn’t take responsibility for losing a huge box of my clothing. To top it off it was all my professional work clothing and dresses they stole. I doubt they lost it. They didn’t want to pay me back for my lost items and said I gave yo take it as a loss. I literally paid this company $1500 to get robbed! DO NOT DO business with this company!

Move size: 2 Bedroom Home Service cost: $1500

When we sat down to write our experience down for a police report in its entirety, it came out to be four pages long. We can't fit all of our excruciating details into this review. But in short, feel we were not prioritized as customers, but instead they created our move schedule for us. They overcharged us and held our items hostage. They didn’t know where our items were, and when they did, they couldn’t tell us when they would be delivered. We couldn’t reach out to anyone in the company when we needed to. Our money was stolen out of our checking account. They neglected information that would project an accurately estimated price. Our most valuable belongings were rummaged through and stolen. Our privacy felt invaded and we felt violated. We were forced to live in an empty apartment, sleeping on the floor. We were forced to make purchases we didn’t need to. We are in debt because of Konami Moving and Storage. We trusted Konami Moving and Storage for our first move ever, and they took advantage of us.
We wrote this letter and compiled evidence in the hopes that this company will not take advantage of any potential future customers. If you value your time, money, possessions, sense of security, or overall well-being, stay as far away from Konami Moving and Storage as you possibly can! They shouldn't even have a rating! Horrible customer service! Horrible employees! It was a complete nightmare in which we still have to work through today. They need to shut down completely!
-Eric H & Sabrina A.

Move size: 1 Bedroom Home Service cost: $3692

A couple of the things wouldn't have been that big of a deal, but they started adding up real quick! Our pickup date got pushed back. Multiple miscommunications on their end about timing. They don't answer the phone number(s) they provide for you. They originally told us that "weight wasn't an issue and to utilize space" so we filled our coolers and safe and cabinets with stuff, but were told upon arrival that everything had to be removed and repacked in boxes, which changed how much space we needed and our stuff wouldn't fit on their truck anymore. They wouldn't load suitcases or duffel bags with stuff in it. (I guess I can understand that, but COMMUNICATION IS KEY!!) My husband had to remove all our items off the truck by himself and they drove away without any further communication. I have tried calling and emailing over the past couple of days to no avail. I guess I'm saving myself the headache of working with a company that isn't trustworthy, but I'm not sure that's worth the $509 deposit they charged me!!

When you're packing up your beloved belongings and moving them cross country, you want to find a company you can trust with your stuff. They are NOT that company. They may quote you a cheaper price than competitors up front, but I promise you the headache and the lies and the extra fees they try to sneak in there will add up quicker than you think!!

Move size: 2 Bedroom Home Service cost: $1800