KLM Vanlines

Similar complaints as the other reviews here.. I got a quote from In and Out Mover who contracted to KLM. I paid a deposit to In and Out and was told I would need a cashiers check at pick-up time. KLM arrived. They took some pictures, more than doubled the price, and would not take the cashiers check made out to In and Out Mover. I was flying the next day, so I signed a different check. Halfway through packing my stuff, the "boss" says I need to also pay the "Interstate Fees" of $500. It was my fault for writing another check to these thieves, but I was stressed and had to get my things moved. Items arrived with big gashes in boxes. Table legs were broken. A wicker chair was ripped. I am missing an almost new toolbox filled with power tools and a bundle containing a 22 rifle. I got no response from calling other than they would look in their warehouse.. I'd prefer to look in their home garage! Need a negative star rating for this company. Could NEVER get an answer or return phone call from In and Out Movers. DO NOT USE EITHER COMPANY!!

Service cost: $7000

Horrible company. We we received our stuff late of course we were missing our bed frames, they stole a gun that they weren't even suppose to transport but the driver said they would over look that. All my pampered chef cookware was broke and they went through all my boxes. I know this because they used brown tape and mi e was clear. Also, one of there workers wife beater shirts was in one of my boxes. No one in my family wears those kinds of shirts. That's just what I have found so far. They also charged more that we were quoted. Bottom line is they are thiefs. Don't use this company. It took them 6 days to go 155 miles. They load take everything to there wearhouse unload so they can go through your stuff and take what they want then reload and deliver. Noway to do business in my opinion!

Service cost: $2700

They showed up at my house, took all my stuff to the curb, and then demanded $600 more money to move my items. I was having dental surgery next day, under the gun, gave them the money. Showed up late on delivery, tried to demand more $$, "lost" my large, expensive latex mattress- the biggest thing I owned, and another large household item. When I spoke with non-Profit Move Rescue, they said the company had long list of consumer complaints. DO NOT USE THEM. Have called and emailed about missing items and no response. When pickup team demanded more $$ COULDNT GET A HOLD OF SALES PERSON.

Service cost: $2000

On March 14,2016 I submitted an online request for a moving quote to move my daughter from Bowling Green, OH. to Pittsburgh, PA. KLMVanlines, also known as Moving and Storage, representative Dave responded by phone. He quoted me an original price of $1390.79. To secure that price I had to make a deposit of $390.79. Later that day I called him back to add some items to the move and include a second pick up location in Sidney, OH. That increased the price to $1798.20 and required a second deposit of $147.41. I had several conversations with Dave between 3/14/16 and 4/27/16 to confirm the service details. The dates they gave me for pickup were to be either 4/27/16 or 4/28/16. Their dispatch center was to call me the day before pick up to give me a time frame for their arrival. I did not hear from them on 4/26 so on 4/27 I called to find out about the pickup times. Dave told me to call the dispatch center at 844-384-3872. I had several conversations with the dispatch center on 4/27. They wanted to push the pickup back to 4/29 and I said okay but after speaking with my daughter called them back and said no, that will not work. The contract was for 4/27 or 4/28 and my daughter had to be in Pittsburgh on 4/29 to sign the lease for the new apartment. They finally said they would pick up in Bowling Green on 4/28 between 4:00 and 6:00pm, then come to Sidney to pick up the rest of the stuff. On 4/28 I received a call from the Columbus, OH dispatch center, 614-300-2820, stating that they would pick up in Bowling Green on 4/29 in the morning. I again said no that won’t work and that the other dispatch center has said they would pick up on 4/28 in the late afternoon. She (in Columbus) said that was not going to happen and they would be there on 4/29. After numerous phone calls, all me calling them as they never returned a call as they said they would, they finally said they would call me by 8:00pm eastern time on 4/28 to tell me the time for pick up on 4/29. I arranged to take the day off of work to drive to Bowling Green to meet them. They never called back. I tried to reach my rep, Dave, several times and left messages for him to call. He never did and still hasn’t to this day. Fearing that they would not show up I then contacted a different company out of Ft. Wayne and they completed the move. KLMVanlines has never responded to my calls or messages, nor did they show up on 4/29. Since they failed to fulfill their contract I wanted to have the deposit amounts refunded. I tried several times to contact Dave with no luck. He would not answer my calls or respond to my messages. On 5/4/16 I called a different number, 818-201-6603, I found online for KLMVanlines and spoke to Tom who referred me to his secretary, Caroline, 818-678-9136, who assured me my refund of $538.20 was on the list to be processed and I would receive it within 7-10 business days. On 5/16/16 I called her again and she said it was processed by them on 5/5/16 and I should check with my bank. She said she would check into it on her end and call me back. I have not received any calls from her or anyone else affiliated with the company to this date. In order to get my refund, I contacted the dispute resolution center of the credit card company. They just settled the dispute on July 28, 2016 issuing me a full refund of the charges. The actions and attitude of Klm Vanlines and their employees were horrible. This experience caused extreme stress and worry not only for myself but for my husband and daughter.

Service cost: $1800

I also talked with "Bob" who was always available UNTIL my payment and have been unable to get him to call me back for the past three weeks! Estimate was around $3000 and when the truck was loaded..it was $8000K!! Tried to get info from the drivers who said they were driving SOUTH that night but would be in La Pine on Saturday..Different movers and SEMI TRUCK shows up the following Wednesday. Driver screamed at me because HE couldn't find the house..did NOT reassemble items that were broken down at the original house, several legs on valuable tables broken, MANY items scratched, picture fell out in the street, found items in the dirt after they left. Tried to call Bob and request a bill of lading..to verify the additional cost and have received NO calls back. I don't know what to do at this point.

Service cost: $8000

I used them to move from California to Arizona, 716 miles.
the original quote from Bob was $4200, based on estimate of the furniture items. the agreement was they will get the real weight of my items, show me tickets from the scale, and I will pay $0.36 per pound. I accepted that. That was, I thought, very professional and better than paying per estimates.
The first driver came with no ticket from the scale to show the weight of the empty truck! He wanted to estimate everything by himself! I let him go through all the items after which he said it will cost me $7800?? I refused and sent him go without my load.
Soon after a manager Jeff called me and started promising to correct all misunderstanding. I felt that was fair, accepted it and canceled other deals I started making in the mean time.
The second driver comes and brings the ticket from the scale. That was expected and I was happy, thinking that all is good now..until the delivery time came.
For days I couldn't get the truck arrival date from the KLM office, although they promised to call me back "soon" every time. They never called!!
Eventually I get called one day in the evening that the truck will be at my destination at 6:00 AM the next day. Ok, I am ok with all that just to get my household.
However, the new driver, and a different truck, came with no second ticket from the scale. So I was requested to pay in full the original estimate in cash!!?? Or no delivery. I couldn't be cornered more than this. I paid as they wanted.
I will also say that from one friendly person (can't disclose who it was) told me what was the weight of my household, and it was more than 1000LB less than the estimate. They overcharged me for more than $500!

Never use these thieves.

Service cost: $4200

DATE OF MOVE: MARCH 2016
MOVING COMPANY: KLM VANLINES, 9250 Independence Ave, Chatsworth, CA 91311

DO NOT HIRE THIS MVOING COMPANY!!

HUGE DISCONNECT BETWEEN THE SALES STAFF, THE MOVERS/PACKERS, THE DISPATCH OFFICE, AND THE MOVERS/UNLOADERS.
From what I can tell, the sales representative has little to no communication with any of the actual business of the company. The following represents this lack of communication
1. In e-mail and phone conversations with the sales representative, I was led to believe that my items would be picked up during the second day of the two-day window for item pick up. Based on that information, I made plane reservations to leave my home the day after this second day of the two-day window. However, not only did they come on the first day of the two-day window, but it was early morning on that day. We had to get up at 5 am to be ready for them. And then, we had to spend two nights in a hotel rather than one, which was an unexpected expense and not very pleasant.
2. I spent quite a bit of time on the phone and in e-mail with the sales representative discussing each of the items that would be moved and a good estimate of their weight. I know the moving estimate was an estimate, but I didn't expect that the move would cost over three times as much as the estimate. That is unacceptable, especially since there was nothing more than what was on the original list.
3. Prior to the move, I e-mailed the sales representative about the size of the delivery truck (since I was worried about a large truck fitting into the driveway of my new home and if the truck does not fit in the driveway, they charge an extra #300); the sales representative assured me that it would be 26 feet. However, the person at dispatch said she had no idea why the sales representative would say that since they never use that small a truck Fortunately, the large truck did fit in the driveway and I didn’t have to spend an extra $300 but the key thing is that I wouldn't have found out about it if I hadn't bugged the dispatch person several times.
4. The guys who packed and loaded the items said that they thought the truck would reach WA by the Tuesday following the Thursday on which they loaded it. The sales representative had also told me that the items would likely arrive within a week. As a result, I had the movers pack all clothing except for a very few items.
When I called dispatch the following Tuesday, however, they said that the large truck (into the ite3ms were loaded) had not even left LA yet! At that point, I was living in an uncomfortable guest suite with only a small suitcase of belongings. If we had known that it would take so long, we would have packed more things. And we would have made sure everyone involved had the correct information!
5. The sales representative never told me that my items would go to LA, get unloaded, sit there for a number of days, and then get re-loaded. That omission seems grave. What's more, all that moving on and off trucks seems in ensure some damage, especially to fragile items.

THE DISPATCH OFFICE DISPLAYED VERY POOR CUSTOMER RELATIONS
I called the dispatch office at least once a day to ask for an estimated time of arrival of my items. Here is just a short list of these calls and their lack of response:
1. The first few times I called, they said they would find out this information and call me back. They never did call me back.
2. One time when I called, they said the items were loaded on a truck and they would call me with the driver’s name. They never did call me back.
3. The next day when I called, they said the items were not actually loaded and they wouldn’t be loaded for at least a few days.
4. The next time I called, they said the driver’s phone was not working, but that he would call me as soon as it was working. He never called.
5. When a driver finally called to say the truck was loaded, he gave me only a two-day window to meet him on delivery, and it just happened that I was out of town. Fortunately, a family member could meet him.

MANY OF THE ITEMS WERE POORLY PACKED AND DAMAGED AND/OR COMPLETELY DESTROYED.

The items (especially the fragile ones) were poorly packed (no bubble wrap used at all). Many of them arrived damaged and/or broken. I am currently awaiting a claims adjustment, but the private company can take as long as three months to settle.

Service cost: $3600

YOU HAVE BEEN WARNED!! Do not use this company. Load was picked up on 12/23/15 and NEVER made it to it's final destination. Furniture was broken. Constant lies from David. In fact, after two weeks the driver texted me and told me not to believe anything from the office as " I told you in the beginning that the only person will be honest with you, will be me."

Load was left by KLM in an unsecure storage area. We went and picked up the load after 30+ days of no activity. Have requested a refund since the company never delivered it. It's a nightmare dealing with these guys. Spare yourself the pain and frustration. I feel sorry for the others who had stuff in that same storage unit. They deserve a zero rating so I gave them a one.

Shame on me for not doing more research on these guys. BBB rating is an "F". I filed a complaint through the Better Business Bureau and after numerous attempts, KLM never responded back to the BBB.

Service cost: $2000