Kenway Moving

Kenway Moving kept us at ease the entire day. Literally the days leading up to moving day was filled with stress and anxiety. Upon Kenway Moving on the moving date, all was put at ease.

They started by wrapping and prepping all pieces prior to touching them. They prepped the house prior to starting the actual move. By the time they were taking the furniture out of the home, all was organized and ready to go. Kenway Moving had to be the best decision we made during the moving process, aside from buying the new house :)

Move size: 3 Bedroom Home Service cost: $1778

My move was scheduled on June 15th for June 21st. Between the hours of 9am-10:30. No call. No show. I had to keep calling them. They would only text that they were trying to get a crew together. Around 1:30-2:00 I left. Someone else sends me a text guaranteeing the next day June 22nd they will be there 9am sharp. No call. No show. Around 3:50 I'm given another day and time. Finally we cancelled. Unprofessional and leaves poor Chelsea the office manager out of the loop and apologizing. I understand things happen but you shouldn't have to blow the cell phone up and still they won't talk to you. They would rather text you. Don't waste your time with this shoddy service. Chelsea thank you for your condolences and trying to help me.

Move size: 2 Bedroom Home Service cost: $500

Worst moving company ever took my deposit said i would get a week prior call to go over details didnt get a call, i called to make sure everything is still good said i would get a call a day before never did so i called again, then again i was told the day of i would get a call to go over details and schedule the time the day of got a call saying we are 30 mins away and i explained the i was 2 hours away that i was supposed to get a phone call to go over the time and details the driver said we will come back i get home i called again said dispatch will call never did i called again said i will have dispatch call you, she did, said the movers will be there after 3pm that was the last time i heard from them called multiple times no answer no return phone calls no apology i had to call from another number he picked up said his phone is charging never called or picked up the phone again this was on june 18th till today they never called me or returned my deposit or even a simple apology by far the worst company ever when i called everyday left several meseges for a return call the lady hungup on me when she found out my name you dont ever leave someone on a moving day if i can give -5 stars i would they dont even deserve 1 star

Move size: 2 Bedroom Home Service cost: $600

I was quoted a price of $595.00 with a $100.00 deposit that would be deposit from the balance. I asked Mr. Paul the staff who make my reservation several times was this the confirmed price ? He "said" yes ! When the movers arrived the price went up an extra $200.00. I had to pay $35.00 extra for shrinkage wrap that should have been included in the cost of the move but wasn't . I feel I was taken advantage of and cheated by this company. The staff was not clear nor honest about the price in the beginning. I reached out to the company regarding the extra charges charges and was told that the price was valid because of the non binding contract . Mind you I received the contact the day of the move minutes before the actual move. Also I was charged a one time service fee for fuel $39.00 . My move was in the same complex only a few buildings over. I do not recommend this company . They are very dishonest !!!

Move size: 2 Bedroom Home Service cost: $761

This is the moving company changed the date four times I became an add on. Day of move 2 hours late problem at yard. Instructed to convert my money order to cash which I did. Told I had to pay up front the entire about over $2,000 plus a $150 tip before they could start then moved only boxes claimed the truck was full left didn't return until 2 days later after I threaten to call the police. Dispatcher said they would return in a day to finish move out. They never retired my furniture is at the other location. The owner works out of his house there is no storage company he rents space. I signed no contract only a landing agreement that the mover signed paid in full. The state of Michigan should regulate this industry. This is the second time I have been taken for a ride! Do not do business with this company you will regret it!!!

Move size: 1 Bedroom Home Service cost: $2050

I was pleased your company was able to move 13 pieces of furniture in a days notice! The move was Monday 7/5/23. The 2 movers were very friendly & professional. They had a little problem knowing how to stack my furniture in the storage unit. I have moved SEVERAL times, & this 10x10 unit shouldn’t have been so difficult to pack full, yet carefully. But, it’s all in there, safe & sound! I was a little upset when they charged me 4 hrs., when it should have only taken 2-3! I wasn’t anticipating the extra cost. Thank you for your help.

Move size: Partial Move Service cost: $644

Please learn from me and do not use this company. This is nothing more than a scam and a bait and switch. Long version below but the short version is this: this is hands down the most unethical company I have ever had the misfortune of working with. They will say whatever it takes to get you under contract and then once they have your items on the truck they charge you THOUSANDS more than the quote and hold your items hostage if you question them at all. They quoted me $2,800 for a move and when all was said and done I had to pay $7,200 in order to get my stuff. Save yourself thousands of dollars and the frustration of being preyed upon and use literally any other moving company.

Long Version: I hired this company to move from our house to about 150 miles away. Despite numerous calls reiterating that we had a larger house with a lot of items and requesting a walk through quote, I was told that “they were professionals and knew what they were doing” I was naive and trusted them, don’t make my mistake. I was given a start time of 9-11 am and was told we would have 3 movers. When the day of the move came, they showed up at 11 am with only two movers and began loading the truck. They did not inform me that the truck would not fit all my items until it was over halfway full and the whole day was gone. I was then told that it would require a second day and a second truck, essentially costing me an entire second move.

After the first move was completed, I spoke with the company over the phone and expressed my disappointment that this move was now going to take multiple days and cost me excessively more than what was quoted, despite my numerous calls with the company where we discussed the number of items that needed to be moved. They admitted the completely blown quote was their mistake and apologized. They told me they would adjust the hourly rate on the second move to make this right and to trust them. I shouldn’t have, but I did. DO NOT MAKE MY MISTAKE. They waited until everything was loaded up on the truck to call me and tell me there was no rate adjustment and I had to pay them another $2,400 or they were going to keep all of my things. The cherry on top was the manager calling me to tell me they changed their mind and were not going to adjust the rate, never planned on doing so, and insulting me anytime I mentioned that this is not at all what was promised over the phone.

This was hands down the worst experience I have ever had hiring any company for any service. My wife and I just moved to a new city and are completely screwed and after paying THOUSANDS more for a move than expected. Please learn from my experience and do not use this service. I promise you will regret it.

Move size: 4+ Bedroom Home Service cost: $7200

This company has provided me with the worst moving expereince! I spoke with one of their representative

s "Mark", on the day of the move! I texted the storage units and the gate code and I was assured everything was okay. There Yorktown location clearly made a mistake and only delivered half of my belongings.(I called afterward and spoke to another representative, named "Beth" who belittled me during my attempt to resolve the issue. I wanted them to tell me when I will receive "ALL" my belongs according to our "agreement". She's trying to collect additional monies for their mistakes!

Timothy Lee Giles, timothygls2@gmail.com

Move size: 4 Bedroom Home Service cost: $2800

ZERO STARS!!!! They made me choose one to write the review- I originally booked this company to move me on a Monday after their company called me on the previous Saturday. They asked me can they reschedule until Tuesday between 9-11am and asked that I placed a deposit. I did just that, but waited for hours all packed up and hadn’t heard from anyone. I call the number provided ( which has a voicemail of a personal cell phone NOT a business. After numerous tries nobody answers but then texts me asking to reschedule AGAIN! By this time, I’d had it. I requested a refund, then oddly enough the guy whom I believe said his name was Cj called and asked me did I still need services. He said if I did they’d send someone over. I waited another 3 hours and still no show. I tried calling again numerous times only to be told that he was in a meeting and the “team” would be arriving by 1pm. Long story short, they never showed up, took my money and were extremely unprofessional. I’ve confronted about them being scammers after I went and read their reviews, they blocked me. Do NOT I repeat DO NOT book them, they are scammers looking for any way to get over on good people. They should be called STAYAWAY instead of Kenway. Garbage a** company

Move size: 2 Bedroom Home Service cost: $725

Kenway Moving and Storage facilitated our recent moving and storage services. As far as critiques go I have very few. More praise then anything really. It was a difficult day to work in as the weather was not holding up for the movers. It was raining cats and dogs by 11am. The men made a plan, stuck to it, and the rain did not cause much issue throughout the day.

I had expressed emphasis on what boxes were of most importance to my family as delicates were packed. I could tell special attention was being given to these specific boxes. That care of quality was ULTRA important to my daughter and to my family entirely. Kenway Moving did a great job, the materials charge was a bit much being $26 for roll of shrink wrap. The rest of pricing was in line.

Move size: 3 Bedroom Home Service cost: $1685

The quality with Kenway Moving was certainly there. At the time of the estimate walk through our coordinating specialist took their time to see what was important to our family. We expressed a few family furniture pieces and the wood flooring at the new home were of most importance.

On the actual moving date, the first thing our assigned movers did was wrap in protective cardboard covering the furniture pieces we expressed special concern for. As soon as we got to the new home, the team of movers from Kenway were laying down a protective paper over the floors.

The consideration was absolutely there. The professionalism and the sticking to the scope of work if you will was also there. I had been impressed, and the day came at a cost we had expected. Thanks!

Move size: 3 Bedroom Home Service cost: $2852

This has been a nightmare move. They were to be at my apartment at 9am because my new apartment has freight elevator hours from 10am - 1pm. Movers didn't come until 11:30pm. I was moving 35 miles away. I didn't make the timeframe causing me to pay extra to stay in my packed apartment. They stayed far too long in their truck between loads, and I smelled beer on their breath. The quote was highly inaccurate. Missing items, broken entertainment center and broke my electric recliner. I can't put my bed together because the mover put them in his toolbox and the replacement movers didn't have them. I've moved from Germany to the US two times and never even came close to the nightmare this has been. This company needs to be held accountable for their horrible business practices. Please reconsider using this company. Moving is stressful enough without having to deal with incompetent people like this.

Move size: Studio Service cost: $835

Kenway Moving and Storage performed a beautiful production when relocating us from Birmingham to Troy. It was done timely with a strong concentration on protecting the home and the furniture pieces! Glad we had an estimator come out prior as they had given us a great idea of what to expect on actual moving day. With cost as well as timeline. Top grades for Kenway Moving. All will be handled correctly when calling these gentlemen. 

I would like to add that Joey and Johnny specifically made our move go extremely smooth. Had a dresser that had come out of a window and they took care of it without any comp 

Move size: 3 Bedroom Home Service cost: $1985

I would have gave them ZERO starts if I could have . This was a horrible experience and a rip off . I signed a contract for one price and when movers got there they said I had to much stuff and it would be double . Kenway knew exactly what was being moved ! I could not afford double so I told them I have to cancel I was quoted and signed for one price not for it to double and the Kenway employeestated“the company was sketchy

They do this to ppl all the time and he was pisst. Cause he wasn’t going to make any money and he was quitting in 2 weeks “ so now I am really afraid of my valuables being taken . They tore up my neighbors yard with their moving truck and left . I then received a cancellation fee of $175 plus the deposit of $100 and they said if was because I cancelled . They breached their contract . I will be consulting an attorney if my money is not refunded .

Move size: 3 Bedroom Home Service cost: $1000