Interstate Moving & Relocation Group

I would not recommend using this company.

1. Grossly misquoted a 1 bedroom apt move (approx $900.00 more than quoted)

2. Forms never indicated who/what subcontractor they were using. I wrote a check to IMRG. The sub (Citta Van Lines)showed up with an entirely different contract and needed a new check to add the difference of the misquote as well as a different name on the check

3. Even after calling again to notify them of adding a bookshelf and dog crate they advised our quote was still good (Not true according to the $900.00 dollar difference)

4. Subcontractor pick up time was scheduled around a preferred drop off time. The sub was a week late on drop off

5. The sub gave a 22 hour notice of drop off and expected us to be available. When we asked to do the delivery the next day because we were not readily available (remember they were already a week late), they wanted to tack on another $500 dollars to deliver the next day even though they were a week late.

6. After we rearranged our schedule to make the drop off not to be charged some late fee, they tried to cancel and were not going to drop our shipment off. After telling them they would owe us $500.00 they agreed to deliver that day, just later in the evening.

7. Once the sub looked up the drop off address they said they would not be able to deliver the shipment because there was not enough room at the complex to bring their semi. It was either we rent a truck to pick up at their local location and do the rest of the move ourselves or we paid to have them rent a truck to get it to the drop off. We opted to have them bring it so they could carry things in.

8. Company agreed to disassemble/reassemble furniture on pickup/dropoff, but apparently the sub (Bulat Suleimanov) on the dropoff location didn't care about the reassemble agreement and just left

9. When questioning the company on what was promised and quoted we were told "be careful what you say, we record every call". I would be happy to review each call with this person. Personally I think he needed to be careful what he said because the coworkers who we talked to previously were not completely forthcoming or planned poorly. He should listen to previous recordings to verify what was discussed before questioning the customer.

Some of you may or may not care about this review but if you do decide to proceed with IMRG please be aware of:

1, What was agreed upon

2. Measure and weigh everything because apparently just telling them what you have to move is not good enough. Do your own space and weight calculations

3. Ask about their subcontracting. Apparently you have more to sign and owe

4. Find out what contract penalties are for both you or contractor/subcontractor BEFORE you are stuck on moving day. if they hold you accountable for "being Late", then so should they.

IMRG is not a "moving company" They are an umbrella company that basically just finds a local moving company for you. Maybe you should look locally first before asking IMRG.

Move size: 1 Bedroom Home Service cost: $36000

Just don't do it. No matter how well you think you're going to be able to do your own inventory and get an accurate quote, it will cost you double. I was fanatical about numbering everything I packed, noted Cubic Ft, took apart my own furniture and wrapped it myself in bubble-wrap and blankets. I took pictures and sent a detailed list to IMRG and when the moving company showed up, I was told that it would be thousands more than what was quoted. Of course you can't cancel as most people must move out the day they are scheduled, so you're stuck. IMRG told me it was a weight-based move, the moving company said it wasn't and was Cubic Ft. Then I had to sign away any rights I had to putting insurance on the items. The movers said I HAD to check the "60 cents per pound" insurance option. I said I wanted, and would pay for true value and they said I would have to do that through IMRG. My question was "why is that available as an option on the form you're asking me to fill out and sign now?"

Just like others have said, IMRG will tell you to "call them immediately if the moving company shows up with new contracts, different prices, or you have problems - and they will take care of you". No, they won't. They don't have any authority over the moving companies and those companies will not move anything until you have signed new contracts and terms with them. If you call IMRG, it will be several hours of going back and forth with them until you just give up - which is probably a very effective tactic in most cases.

Bottom line is that you understand that these are slick salespeople who will say anything and that you are not going to get the price you were quoted. If you understand that you're going to pay 50 - 100% more, then go for it. Like I said, I took pictures and sent an itemized list of everything and was still off by thousands.

Also, they are a BROKER - and these jobs go out to the lowest bidder. You might get lucky with a reputable mover, or you may have your stuff just outright lost or stolen.

Move size: 3 Bedroom Home Service cost: $12000

Do I have a single good thing to say about this company? No. I was lied to, told that my delivery would be there on the day I requested. It wasn’t delivered for over 2 weeks later. They were 24 hours late to pick up. The original broker underquoted me by over half the square footage necessary. Leading me to have to run to the bank to get another cashiers check for over 1k dollars (with another bank fee for that additional check). Otherwise my option was for them to pack as much as they could, and I would be responsible for finding another way to move the rest. They did this purposely, and the movers (who were hired out) explained that this regularly happens, that people are underquoted so the price sounds better. They listed furniture and equipment as significantly smaller than what I had described. Just one example: I listed a full size peloton on the phone, it was listed as “small piece of exercise equipment” which the movers stated was the equivalent of a set of dumbbells. Hidden fees were tacked on, including for more than 7 stairs. I was told AFTER all of my stuff was on the truck, that they technically had 21 BUSINESS DAYS to deliver my stuff from the day I listed. This was never expressed to me by anyone, nor did I see it in my paperwork, except for the paperwork I was then forced to sign. Customer service was unhelpful, and just stated that the truck had a mechanical issue (an excuse I heard actually multiple times). Their solution was for me to call back to get updated delivery times, no offer for reimbursement or even apology. I had to call every other day for 2 weeks to get more information. Each time being told call back again soon. You would think that I must be moving a terribly long distance for all of this. Nope. I moved a little over 400 miles away, a drive that takes 6.5 hours, with traffic. Avoid this company. It would be better to just do it yourself, at least you would have it guaranteed that your things would arrive and you wouldn’t have random extra fees. 0/5 stars.

Move size: 2 Bedroom Home Service cost: $4000

I chose to work with Interstate Moving and my initial experience with the salesman (Paul) was good and the price was competitive. Unfortunately things went downhill from there. Intestate is a broker (i new this going into the transaction). Unfortunately, Interstate contracted with Best Moving Van Lines which is a 1 star company. Best Moving Van Lines picked my goods up in northern california and took 36 days to deliver my belongings to phoenix. To make matters worse, 3 of 8 dining room chairs were cracked by the movers. Both Interstate and Best Moving Van lines have non-existent customer service. Basically they have your money and your belongings and could not care less. Save yourself the heartburn and don't work with Interstate and don't ever work with Best Moving Van Lines!

Move size: Partial Move Service cost: $2700

This is a fraudulent company. They’ll take the down payment and outsource you to another moving company ( Tito’s moving company that has already dissolved due to tax non payment when they sent them to me) . Tito’s is run by 2 palistian thieves Tariq and Ibrahim. interstate moving company will get you thieves who would damage and steal part of your furniture. We tried to sue them, they are refusing to provide an address to be served. The address listed on their site does not belong to them. When we hired a private investigator to locate them, it turned out that they left their address ( the address listed on their site) more than 4 years ago. They are now being investigated by the DA office. The reason why they have a high score on BBB is because they reply online to each complaint . Their reply is just lies. Do not use them they are liars and thieves.

Move size: 4 Bedroom Home Service cost: $21000

They moved our belonging from N. GA and stored while we were selling our home and buying a new home. As of right now, they are holding our belongings hostage somewhere. They DO not answer the phone and if you by any chance get ahold of them, they promise to respond to you "by the end of the day". They NEVER respond. Then when you call to complain, the phone person hangs up on you! They already have received THOUSANDS of dollars... Did I mention that when they came to move us, they didn't have the large truck that they knew (and had quoted) to move us, so used smaller trucks and even then we had to hire other movers to get the remaining items that they refused to get. AVOID THIS COMPANY LIKE THE PLAGUE...I'm still holding and they REFUSE to answer!!

Move size: 3 Bedroom Home Service cost: $22000

Do not use Interstate Moving & Relocation Group. I had a long-distance move from CA to WA. They act as a broker and scheduled me with Best Moving Van Lines who was not only incompetent but also completely unprofessional and unresponsive to lost items. It has now been over three months and I still do not know if anything is being done to locate my belongings. Even though they were notified within 24 hours of the missing boxes, there response was to file a claim. Every time I called, to check on the status, they kept going back to the need to file a claim. I filed a claim, which of course only would pay a fraction of the value of the items. Worst moving experience ever.

Move size: 1 Bedroom Home Service cost: $3947

On 4/3/23 I received a bid from Leroy Smith 5614860467 to move to MO. We completed a walkthrough and quote for 4.5k was received. We paid an outrageous deposit of 2.1k to "secure" our move due to his high pressure sales tactics used. Stating he could not guarantee our dates unless booked on the phone with him right now.

As we are packing and reading the contract to know what to expect on move day, I notice that Leroy has only quoted 650 cuft for a 2 bed 2 bath with garage. Not sure how you fit an entire apartment into less cuft than a 10x10 room??? The inventory list Leroy provided looked nothing like what we discussed on the phone. He incorrectly labeled items discussed and left others completely off the quote.

We called Leroy on 4/17/23 to discuss and and he said he would call back in 15 min. The day goes by with no call back. On 4/18/23 we call customer service and are told that we need to speak with quality assurance to verify items on the list that should have been correct on the first quote. We receive a call on 4/19/23 from the QA person. Once we go through the same list of items that was discussed with Leroy, we now magically owe another 2.4k to move the same materials. Obviously, we do not have this kind of additional money laying around and we tell the QA person this.

We are now routed to the "manager" Sam (561) 486-0438 who has more authority. We talk with Sam explaining the above. Sam takes 500 off the price because we remove items from the list. We still cannot afford this move. Sam says he will look at options and get back to us on 4/20/23. Sam is never heard from again and does not answer.

Based on the high pressure sales tactics and inevitable future extortion we are requesting that a refund on the 2.1k deposit be provided.

P.S. if anyone is reading this and would like to call Leroy 5614860467 or Sam 5614860438 and thank them for ripping off a nurse for 2.1K it would be appreciated!!!

Move size: 2 Bedroom Home Service cost: $7000