Interstate Moving & Relocation Group

The sales person that I spoke with led me to believe that my items would arrive the same day or worst case the following day as my move was less than 200 miles. He never once mentioned that DOT law states an out of state move can take 21 to 30 days to receive shipment. Luckily the driver who was going to be 3 hours late advised me of this before He arrived. He stated I would need to pay $700.00 more for “expedited service”. When I called to cancel they refused to give my deposit back stating I signed the contract. The only solution they offered was to get my things within 5 days but couldn’t say for sure when. As if I would believe that when the carrier is insisting that is not possible. What a horrid experience with a so called reputable company.

Move size: Studio Service cost: $602

I got an initial estimate from a representative at IMRG. He was courteous and professional over the phone and assured me that I will not be disappointed with the service. He also told me that I will be working with him throughout the entire process and if I have any questions I can just call/email him.

I tried asking as many questions as possible over the phone to make sure I am not missing anything. The moving consultant assured me that there is nothing else to be aware of and everything is good to go. His goal was to help me move and get my things moved as quickly as possible. That sounded great over the phone. After a little back and forth and small changes to the number of furniture pieces we settled on the price.

They give you a binding estimate that lists terms and conditions as well as things you can expect during and after the delivery. What it does not list, however, is the fee amount for the date change. The clause just states that you will incur a fee if you change a pick-up date within 7 days of the originally scheduled pick-up date. As a person who was doing the long-distance move for the first time, I was unpleasantly surprised when I found out that I now have to pay additional $250 due to the change of circumstances. I tried asking them to waive it or if I could pay less than the original fee but they refused.

The other aspect of "working with the person you spoke to on the phone" is that you are not really working with the same person. Any emails you send will be just forwarded to other people and the consultant that assured you of a smooth experience and your satisfaction will simply not reply to you.

I ended up receiving the furniture 4 weeks after, opposite to 2-8 days I was promised originally. Half of the furniture arrived damaged, and the damage cost is already higher than the moving cost.

I would not recommend working with them and I will not be using them going forward. Overall experience was unpleasant and I am completely dissatisfied with their service. Communication with them was very difficult and not helpful.

Move size: 2 Bedroom Home Service cost: $2306

IMRG charge super high like a robbing.

The original price is $5.8K and after the moving they changed the price to $11K(increase by 100%).

However, the additional vol & weight (increase by only 31%) I used in reality, is not actually doubled.

There is one item called "binding estimate" , which they charged $5000, without any explanation to me. What I know(after I google it) is "binding estimate" is IMRG's commission fee. I never see any company in any industry charge almost 50% commission fee, this is insane.

If you want to save your money, please leave this company away !!!!

Move size: 3 Bedroom Home Service cost: $11600

IMRG as a broker is the worst. The communications are so poor as to be none existent. The hustle up front was smooth talking and the price originally quoted was thousands below actual final cost quote. The cost escalated even before the movers arrived. There was no one to come and put "eyes-on" the things that were to be moved. (That should have been a first clue as to their incompetency.) The movers did not speak English well so that made things difficult. The movers took 3 days instead of one. I had already packed many of the boxes on my own at my own expense. They charged extra for boxes and packing materials, which are supposed to be included in the pre- agreed upon price. They were not efficient. And after telling them several times what was supposed to be packed, they had to be reminded to PACK those items. In fact, I specifically told them 4 times not to forget to pack my lamps. The truck was about to leave and the door was being pulled shut on the truck, but there were my lamps sitting on my counter. I stopped the movers and had them come back for the lamps. THEY DID NOT PACK THEM ADEQUATELY, just wrapped some bubble wrap around them and stuffed them into the truck. That was the 2nd of the disasters. The 3rd disaster was when I contacted the Broker AND the Movers with my closing date and request for move in delivery. I contacted them 3 days before closing. I was given false information on that day and for several days after... that is WHEN I was even able to reach either of them. Everyone lied about when the movers would arrive. My last contact with the movers indicated that the actual deliver date would be 5 days after they last promised. My whole schedule has been upset several times due to the inability of the broker and the mover to tell the truth and to be informed about what the whole procedure. They do not conduct a smooth (or even a reasonable) business procedure.

I have yet to have my household goods delivered and I fear the condition of said goods when they do arrive. The communication skills of these people was bad. I do not recommend using either IMGR or American Express Movers to anyone. Disastrous!

Move size: 2 Bedroom Home Service cost: $24846

When I used this company back in March for my home move after they got there payment never heard from them again.Trying calling them no answer.And my price doubled in the end from what Mitch Peters quoted me.Also had damage when Swift Movers dropped off my stuff.My Weber grill has a big dent in the hood and the door is bent ,and many broken bins that I used to pack some of my stuff in.I have a picture with broken glass and some glass items broken .I asked the guy dropping off my stuff about the damage he says he’s got nothing to do with it just delivering.My cost was suppose to be $2,890 but in the end it cost me $5,091 that’s with a $500 discount and moving I slow season.Never got a call how the move went ?I wonder why?

Move size: 1 Bedroom Home Service cost: $5000

They arrived right on time in the morning and was super-fast and efficient in moving everything out of our apartment. We were moving all our stuff into a storage unit, and they were great at Tetris-ing everything to make sure things fit, all while keeping the boxes we wanted to be accessible easy to reach. The pair was really professional and also wore masks the whole time, as this was during COVID. And on top of all that, the company had the lowest quote out of the 5 moving companies I contacted. I can't recommend them enough!

Move size: 2 Bedroom Home Service cost: $4932

I booked a move Sept 2021 through Interstate, which subcontracted it to Legacy Moving and Storage, LLC (which I didn't know until they arrived for pick-up). I was given a 3-day window of pick-up. I spent a lot of time day 2 of the window trying to reach Interstate to confirm pick-up by day 3. The Interstate sales person was never responsive after I gave my deposit. By day 2 afternoon, someone from Interstate finally got back to me and she tried to find out who the driver would be. I got a call from Legacy after 9 pm to confirm next-day pick up. I was informed they would try to arrive in the morning, but they arrived after 6 pm. The movers were polite and diligent, however they did not inventory properly and I had to correct their records. They also didn't seem to know how to explain some of their paperwork.

Since pick-up, I had kept my furniture in storage with Legacy, paying monthly via Zelle. They only corresponded via text. Legacy texted me last week they are going out of business and must deliver my furniture. I have been obligated to rent another storage unit and now will have to pay additional costs to move from my new storage to my future home address. This has been a total hassle, and I remain confused who to trust in the moving business. Interstate's customer service was hard to reach when I really needed them.

Move size: 1 Bedroom Home Service cost: $3346

BUYER BEWARE!!! Interstate Movers and Relocation Group has been one of the most frustrating consumer experiences of my life. While the guys who did the actual moving of my things from Minneapolis to Fort Worth were professional, careful, and did good work, the rest of my experience with this company was filled with misinformation, outright lies, poor communication, rudeness, and a total lack of interest in how their poor performance impacted my life. Their salesperson estimated my move would take “7 to 10 days”. My actual move took 36 days. During that time, my repeated requests for updates were met with indifference, conflicting answers about where my things were and when I might have them delivered, and inconsistent reasons for ongoing delays. Once they had my possessions and my money, they basically blew me off for five weeks. When they finally did show up, and despite telling me all along that they would work with me to schedule a convenient delivery time, they gave me less than 12 hour notice of when they would arrive, and told me if that didn’t work for me it would cost me an additional $500 to reschedule! The only reason I gave them one star is because I couldn’t give them less. I would never recommend them to anyone, and will never use them again. Interstate Movers and Relocation Group was simply terrible.

Move size: 1 Bedroom Home Service cost: $3000

They are not a moving company. They are brokers. First quote from IMRG was half of what the final price on the day before loading. I was threatened that they would leave my stuff behind if I would not pay extra. Movers unloaded into a warehouse and kept for 10 days. Reload it at their convenience. Delivery date was unknown till day before the fact. I paid extra for packing and my shoes came all lying in a heap in bottom of Garmen box. There were numerous items damaged. The claim process very complicated. If I will be compensated it will take up to 4 months.

Move size: 3 Bedroom Home Service cost: $15729