Integrity Van Lines and Storage

Our belongings suffered water damage at some point during storage between AZ and MN. No one contacted us to warn us of the same and belongings were delivered with mildew damage as well as structural damage. Some boxes were wrapped in sheets when they were completely destroyed, illustrating that they were aware of the damage. Also, the rate for services continued to rise after services were agreed upon, however the way our belongings were treated are the reason I'm bothering to write a scathing review.

Move size: 1 Bedroom Home Service cost: $6000

I have moved a number of times in my career and NEVER have experienced a more unprofessional company before. The initial estimate of half truths to bring down the cost for the move. Example, a king mattress was written in the quote when in fact it was a complete king bed and frame. I was charged extra upon pick up and headboard never arrived and the frame was missing rollers.
I contacted the company over 12times on 2-3 varies phone numbers provided only to receive the answering service without ANY return phone calls. My pickup was ONE person with a limp who spend 6.5 hours loading and packing my stuff. He didn't leave my home until 11:30 PM!!

My furniture FINALLY arrived 15 days later to my new home damp, broken, missing table legs, all boxes had be broken open and re taped with items coming out of the boxes including losing items that never made it. There is no excuse for the treatment of my items when they were packed, labeled and boxed.

Upon trying to contact INTEGRITY VAN LINES AND STORAGE multiple times of my frustration from promised delivery in 4-8 days (15 days actual) and miss-treatment of my valuables and well as the extended delivery. Perhaps this mover should change their name to Shottie Movers because there is NOTHING from my experience that would name them with any Integrity.

Service cost: $2000

I had heard about integrity Van Lines company through some friends so I did a little investigation and also found them on some pages in internet where they have a perfect rating! I decided to give it a shot. I spoke with them, I liked what he had to say and we decided to go for it. They arrived on time and loaded my 2 bedroom condo up so fast and so carefully, I couldn't believe it! His workers were also very pleasant to be around. I felt comfortable and my 1 1/2 year old son was in tow and they were very good working around him. They loaded the truck up, and once they got to the new house they went out of their way to make sure boxes went to the right rooms and things were in the right place. They took special care of our stuff and they are VERY detail oriented.. some loose change fell out of the couch cushions and they would pick up every penny and give it to me. He is very considerate. When the job was done the final price was at the very low end of the range he gave me when he quoted me on the price.

Move size: 2 Bedroom Home Service cost: $3100

I was so lucky to find this company. I needed to move my stuff from Los Angeles to Las Vegas. I had most of my stuff already packed, so the service they offer was perfect for me. They was great and easy to work with. He responded promptly to all my questions and requests in a very professional manner. My case was a bit complicated as I had most of stuff being delivered from San Francisco into a storage facility the same day that Integrity Van lInes picked up the stuff I wanted in LV. Integrity Van Lines delivered my goods the next morning, on time - they knew exactly how to deal with my building, which it's a high-rise with strict set rules. They were just perfect and made my move stress free. They were fast but careful with my stuff. Payment was easy. Thank you Integrity Van Lines!! I will definitely consider to hire this company again.

Move size: 2 Bedroom Home Service cost: $3200

I'm in the middle of a nightmare with this company. It picked up our items two weeks ago from Connecticut to be delivered ASAP to Tucson AZ. The company cannot tell us where our stuff is or when it will arrive. It gave me the name of the driver of its van with our things a week ago. It took 5 days of texts and voice mail to find out he is NOT our driver. We now have the name of our driver -- allegedly -- and he, Moshe, is very sketchy and not providing forthcoming information. Worst of all Integrity will not help to intervene other than giving the name of the driver. It seems once it's in the driver's hands the company won't oversee it or take responsibility. Not promising.

Has this company been taken off the road by the USDOT? See this: http://bit.ly/2tdL8Bk.

Move size: 1 Bedroom Home Service cost: $4300

I found integrity van lines the way I find anything I do, by checking reviews first. All the reviews for integrity van lines are spot on. The 4 men ( and for a short time, when he was needed, the owner) were personable, diligent and respectful, especially when having to deal with a bad neighbor. They dealt with a fifth floor apartment and a three story townhouse so efficiently, I needed to leave my apartment to go to my new place, leaving a lot of left over items, which they neatly packed away for me. They even took all my hanging clothes and shoes from my closet and hung them into the new closet. I was charged exactly what I was quoted for, no hidden extras.

Move size: 2 Bedroom Home Service cost: $2950

I finally moved my storage from Miami to New York. I am glad that I foundIntegrity Van lines. Movers were fantastic. I called and talked to them. After a 5 minutes conversation I received a all inclusive flat rate and that is what I paid at the end of my move. Of course I added some tips to my moving crew , it was on top of my flat rate.
Movers arrived well prepared , they had a lot of blankets and plastic wrap. Everything was moved quick.
Overall movers did great job and I ll use them again. I was very pleased with my move done by Integrity van lines.

Move size: 3 Bedroom Home Service cost: $3350

Integrity Van Lines did a fantastic job last weekend on our move. We had 27 boxes and lots of furniture and they were able to move us out of our old apartment and into our new apartment in about 4 hours. They were so professional, friendly, and smiled the whole time, even though we hardly lifted a finger. They were careful with our belongings and very efficient with their moving methods. We have a lot of big glass pieces and everything made the move without an issue. Thankfully, they were well prepared, because we would have been lost if not for all of the furniture pads they brought and the shrink-wrapping they did for us. Thanks - we will contact you for our next move and I already have friends asking for your info after hearing how easy you made it!

Service cost: $3100

I would like to put on record my appreciation for the prompt service and flawless execution of my relocation by Integrity Van Lines and Storage. I was trying my luck with individual vendors..too many players in the market with too many price variations.Some were rude, some were not professional and the big players are expensive. Then this moving company came to my rescue. They are professional people, their team very helpful and best part-they do not make a hole to your pocket. They did and amazing job right from the start till the end and all my stuff was moved flawlessly without a single damage. Great work by the team! Highly recommended.

Service cost: $1100

Integrity Van Lines is professional, efficient and competitively priced. I got estimates from a number of companies for a major move within DC but nothing better Integrity Van Lines! They were flexible with the dates and price. They wrapped up every painting even though we didn't ask them to, helped with packing and threw away some items for us which were nice additions to the services.

And to top it off, Jessica stayed in the phone with me every step of the process. I would use there services again in the future if needed and I recommend them to anyone looking to make a move.

Thanks You !

Service cost: $2450

I feel this is a scam. I am still trying to understand how come a 5 star rated company gives such a poor service to me ? based on their phone response looks like they are aware what they are doing, making false statement and commitments when booking, once money is transferred they don't care. they call themselves professional but I doubt. I stuck in their trap, other be careful.I booked my move almost 45 days in advance thinking it will avoid any last minute hassle but no advantage. At time of booking I was very impressed and I was thinking that I am dealing with direct moving company not dealer. However after booking, it was difficult to get clear information. I didn't get any information 24hr before my scheduled move date. I had to make multiple calls to get final time. Movers came 3 hours later even though we finalize the time in morning. After 3 hr wait, they came with U-haul truck. they loaded the boxes and then asked 1.6 times the agreed amount, else will not take my goods. I had next morning flight so not option left at last moment. Also they didn't give me clear cf volume though rates were based on cf. booking cf rate was $3.5 per cf but they charged $4.5 per cf. some of movers were drunk, one can smell alcohol. so far not good experience. After move there is no communication after 8 days. no one picks phone or reply to email. no ETA for delivery date. I feel it is not professional.

Service cost: $1950

Integrity is the LAST name this company should be called! Moving my 80 year old parents from GA to PA. It was all good while rhey were quoting and booking it - no problem getting them there on the 30th - let's do pick-up one day earlier just to make sure - just in case of bad weather or something..that's what I was told. A few people fly up, a few drive - all to help get hem unpacked and settled - it's a lot for elderly folks to do on their own. Now we are sitting here waiting - no movers. Can't get a hold of anybody, 4 messages to an answering service with no reply, finally get a hold of someone by calling a different number and while on hold with them - the dispatcher calls to tell me there should have been no confirmed date of delivery - my parents stuff is still SITTING IN Georgia!! It won't be here for another 4-5 days before it will be delivered! This doesn't even cover the extra charges they tacked on..extra charges for extra items - totally get that and have no problem paying for it. The extra fees for wrapping and some other charges that weren't initially on the quotes but were there when the movers had all their furniture already on the truck - just crazy. Walk, don't run to another mover!

Service cost: $6300

Integrity Van Lines was AWESOME! 5 stars for those guys! They worked so hard to get us from Doral to Hallandale beach.

We started out with an issue on our move time but the crew more then made up for it.

If you are looking for a professional moving company these guys will not let you down. We were so impressed with how careful they were with our furniture, how courteous and respectful they were, and how the crew worked as a team trying to get done as quick as possible. They were professional, helpful( especially when my couch wouldn't fit through the door- they did it! So grateful for them)

Wouldn't use anybody else!!

Thanks Integrity Van Lines, and especially to your crew..

Move size: 2 Bedroom Home Service cost: $1100

We had a horrible experience with Integrity Van Lines. They made our move way more stressful and charged us almost double what they initially quoted us. To sum it up, our horrible experience with them consisted of the following:
- They charged us almost double what they initially quoted us
- They missed their original 3 day pickup window. We were notified at 6PM of the last day that they actually would not be making it
-They could not provide us an estimate on when our things would be delivered after they were picked up. Then we were told it would be two weeks. Then one week. Then finally 10 days after our stuff was picked up we get a call from the driver letting us know he was coming the next day. Not a single person on customer service was helpful or thorough.
- Multiple calls and emails were never returned or addressed
- The manager, Paul, gives out his "cell phone" number and assures you he will take care of you, but it's actually just a google voice account which he never answers and does not return calls/texts
-Nearly ALL of our stuff was damaged, scratched, dented or broken
-They were dishonest, unresponsive, and unhelpful during the entire process. They don't answer their phones and the customer service reps either don't have information or give you incorrect/misleading information.

Move size: 2 Bedroom Home Service cost: $2800

We moved in our new house from appartment couple days ago. I didn't know how many items we have in 2 bed apartment and decided to find a moving company. Their reviews speak to them self. We've got a confirmation a day before with all the details. We thought it would be a long loading and gave guys directions what to take and what to throw away, and left the building to get a coffee and don't bother them. We came back in about an hour and almost everything was in the truck. They help us reassemble the table and the bed, which we couldn't handle. We had a two stops for drop off, close to each other. I'm writing this review a couple days after when I opened my boxes and furniture with assurance I find miss any scratches, fails or missing a. Everything arrived five. 
So, we satisfied with our experience, we spent morning with them and by afternoon it was done. If you was to make it easier pack you staff before they arrive, this would make it better and you will know which box goes where.

Move size: 2 Bedroom Home Service cost: $1950

I moved within Jersey City area last week and Integrity Van Lines really got things done!

First I have to say I scheduled everything a bit late and didn't call for an appointment until the day before the planned move. One thing great about them is they serve a wide range of areas. So it was really nice that they could drive all the way from Brooklyn and fit me into their apparently busy schedule. Also, I was running late on the day of the move, but both the two guys they sent were super patient and didn't complain about anything.

They were careful, efficient in terms of moving boxes, disassembling furniture and get things organized in the truck. When we get to the new building, they even tried to make the whole process faster by running a few things in parallel (which is pretty good for me). The re-assembling is clean and quick also, I was a little worried about the Queen-sized bed and my huge desk, but everything is as good as they were.

The entire moving lasted 4 hours and given the weather and all my stuff, I was very happy about that. I heard that some movers still charge for the waiting time, however that doesn't happen to me at all (I kept them waiting for like an hour). It was really close to the initial quote so really good credibility.

All in all it was a pleasant experience even though I hate moving so much. I would definitely recommend Integrity Van Lines!

Move size: 3 Bedroom Home Service cost: $2400