Integrity Van Lines and Storage

Our belongings suffered water damage at some point during storage between AZ and MN. No one contacted us to warn us of the same and belongings were delivered with mildew damage as well as structural damage. Some boxes were wrapped in sheets when they were completely destroyed, illustrating that they were aware of the damage. Also, the rate for services continued to rise after services were agreed upon, however the way our belongings were treated are the reason I'm bothering to write a scathing review.

Move size: 1 Bedroom Home Service cost: $6000

I had heard about integrity Van Lines company through some friends so I did a little investigation and also found them on some pages in internet where they have a perfect rating! I decided to give it a shot. I spoke with them, I liked what he had to say and we decided to go for it. They arrived on time and loaded my 2 bedroom condo up so fast and so carefully, I couldn't believe it! His workers were also very pleasant to be around. I felt comfortable and my 1 1/2 year old son was in tow and they were very good working around him. They loaded the truck up, and once they got to the new house they went out of their way to make sure boxes went to the right rooms and things were in the right place. They took special care of our stuff and they are VERY detail oriented.. some loose change fell out of the couch cushions and they would pick up every penny and give it to me. He is very considerate. When the job was done the final price was at the very low end of the range he gave me when he quoted me on the price.

Move size: 2 Bedroom Home Service cost: $3100

I was so lucky to find this company. I needed to move my stuff from Los Angeles to Las Vegas. I had most of my stuff already packed, so the service they offer was perfect for me. They was great and easy to work with. He responded promptly to all my questions and requests in a very professional manner. My case was a bit complicated as I had most of stuff being delivered from San Francisco into a storage facility the same day that Integrity Van lInes picked up the stuff I wanted in LV. Integrity Van Lines delivered my goods the next morning, on time - they knew exactly how to deal with my building, which it's a high-rise with strict set rules. They were just perfect and made my move stress free. They were fast but careful with my stuff. Payment was easy. Thank you Integrity Van Lines!! I will definitely consider to hire this company again.

Move size: 2 Bedroom Home Service cost: $3200

I have moved a number of times in my career and NEVER have experienced a more unprofessional company before. The initial estimate of half truths to bring down the cost for the move. Example, a king mattress was written in the quote when in fact it was a complete king bed and frame. I was charged extra upon pick up and headboard never arrived and the frame was missing rollers.
I contacted the company over 12times on 2-3 varies phone numbers provided only to receive the answering service without ANY return phone calls. My pickup was ONE person with a limp who spend 6.5 hours loading and packing my stuff. He didn't leave my home until 11:30 PM!!

My furniture FINALLY arrived 15 days later to my new home damp, broken, missing table legs, all boxes had be broken open and re taped with items coming out of the boxes including losing items that never made it. There is no excuse for the treatment of my items when they were packed, labeled and boxed.

Upon trying to contact INTEGRITY VAN LINES AND STORAGE multiple times of my frustration from promised delivery in 4-8 days (15 days actual) and miss-treatment of my valuables and well as the extended delivery. Perhaps this mover should change their name to Shottie Movers because there is NOTHING from my experience that would name them with any Integrity.

Service cost: $2000

Integrity Van Lines was AWESOME! 5 stars for those guys! They worked so hard to get us from Doral to Hallandale beach.

We started out with an issue on our move time but the crew more then made up for it.

If you are looking for a professional moving company these guys will not let you down. We were so impressed with how careful they were with our furniture, how courteous and respectful they were, and how the crew worked as a team trying to get done as quick as possible. They were professional, helpful( especially when my couch wouldn't fit through the door- they did it! So grateful for them)

Wouldn't use anybody else!!

Thanks Integrity Van Lines, and especially to your crew..

Move size: 2 Bedroom Home Service cost: $1100

We had a horrible experience with Integrity Van Lines. They made our move way more stressful and charged us almost double what they initially quoted us. To sum it up, our horrible experience with them consisted of the following:
- They charged us almost double what they initially quoted us
- They missed their original 3 day pickup window. We were notified at 6PM of the last day that they actually would not be making it
-They could not provide us an estimate on when our things would be delivered after they were picked up. Then we were told it would be two weeks. Then one week. Then finally 10 days after our stuff was picked up we get a call from the driver letting us know he was coming the next day. Not a single person on customer service was helpful or thorough.
- Multiple calls and emails were never returned or addressed
- The manager, Paul, gives out his "cell phone" number and assures you he will take care of you, but it's actually just a google voice account which he never answers and does not return calls/texts
-Nearly ALL of our stuff was damaged, scratched, dented or broken
-They were dishonest, unresponsive, and unhelpful during the entire process. They don't answer their phones and the customer service reps either don't have information or give you incorrect/misleading information.

Move size: 2 Bedroom Home Service cost: $2800

I'm in the middle of a nightmare with this company. It picked up our items two weeks ago from Connecticut to be delivered ASAP to Tucson AZ. The company cannot tell us where our stuff is or when it will arrive. It gave me the name of the driver of its van with our things a week ago. It took 5 days of texts and voice mail to find out he is NOT our driver. We now have the name of our driver -- allegedly -- and he, Moshe, is very sketchy and not providing forthcoming information. Worst of all Integrity will not help to intervene other than giving the name of the driver. It seems once it's in the driver's hands the company won't oversee it or take responsibility. Not promising.

Has this company been taken off the road by the USDOT? See this: http://bit.ly/2tdL8Bk.

Move size: 1 Bedroom Home Service cost: $4300