High Priority Movers

First off - HIgh Priority Movers is a broker that owns none of their own vehicles and operates zero moving crews. They either overtly lie about that or mis-characterize what they do.

So, I scheduled movers to go from a city in NY to a city a few hundred miles down the east coast (they have tons of language in their contracts about poor reviews, I don't want to have them come after me somehow) and was given a great price, only a few hundred bucks more than a U-haul and trailer.

The day of the move comes and I am told I am the first move of the day. 9:30 or so I call the company that actually moved me - they're running late and should be to me by noon. 2pm comes - call get another similar answer. 4pm - the truck has broken down and they will be to me first thing the next morning.

Still in the 2 day window so no big deal - "first thing" can be as early as 5AM - so I wake up at 6, call them at 7 - They're on their way from some undisclosed location and should be here soon. by 930 after a couple more phone calls they stop answering my calls and they go directly to a voicemail.

So I call High Priority - they tell me that the truck has broken down and that they are trying to get a replacement. Something that they apparently knew for around 30 hours at this point.

To make an already very long review shorter - they eventually tell me that they can have a truck to me by Friday night - 3 full days outside of the window.

I tell them don't bother. Thankfully I am a young able-bodied man with a friend who happened to be off that week, so I rent a U-haul and load the truck myself.

On that last phone call I am offered my money back - so I was actually feeling pretty good about the situation. I honestly was thinking I would come on here and give them a 4 star review because I don't think they were too much at fault. I wait 2 full weeks for my check in the mail and it never arrives. I'm told it was mailed to the proper address - maybe it was the first time in my adult life a piece of mail was lost, but I doubt it. Still if I had gotten the check in a week or so, still going to write a reasonable review. I finally get my refund nearly 3 weeks after the missed move and find out there is a 15% surcharge for.. for something. So I am out about $150 after having to move myself.

My rating - a GENEROUS 2 STARS.

Move size: 2 Bedroom Home Service cost: $2600

Beware this company. I booked with them a month ago and canceled the same day as I started learning about how brokers scam you by asking for a deposit upfront and hold your inventory hostage requesting more money. I also checked with the BBB and found that they are C+ Rated, not accredited and have had seven claims in that happened between July and August 2018. I have yet to receive my deposit back. The person I was dealing with magically disappeared. I doubt he was even real as I couldn't find him on LinkedIn or Facebook.

Today they contacted me as if nothing happened indicating that they didn't know it was canceled. Fortunately, I kept the trail which I was able to forward. I then learned that there is a 15% fee if you cancel in less than 72 hours. I'll admit it was in the terms, so my bad, but I canceled within hours. 15% for what? Restocking? I know they will say that they did work, etc., but all companies provide free estimates which is all they did. The person I spoke with Tiffany said they already booked my mover which I find hard to believe since I have had no notification of this.

You can see by the rest of the reviews here that every single one of them experienced the scam I was referring to. There are plenty of other ethical companies out there to go with. Don't waste your time here. You will experience heartache and heartburn. I can only imagine what else I would have endured had I gone with this company.

Move size: Partial Move Service cost: $6000

DO NOT use this company!! If I could give less than one * I would .From the beginning to end the move was a nightmare. Day after day after day they told me they were coming to pick up my things, and no one called or showed up. When I called them they did not answer or return most calls. They told me they would make it up to me by way of discounting my move to no more than their cost, but when the truck finally arrived three weeks later, the driver would not unload because no one had delivered that message to him. No surprise my move was MORE than quoted, not discounted to their cost. Virtually everyone I spoke with, from dispatchers to office staff lied. One day they told me the truck was four hours away and I'd be picked up that day, later that day they said it was 19 hours away and it would be another two days. Many of my things were broken or damaged ( how do you break a wooden cocktail table?- which they packed), or missing. I have other people's belongings. When I inquired how to deal with that I was told to go to a website for the BBB. They probably count on people giving up just from sheer exhaustion of dealing with them, and wanting to be done with them. Never use this company !!

Move size: 2 Bedroom Home Service cost: $5000

Where so I begin with this company. They promise so much just like the negative comments below. I agree with all the one star rates on this page. Alex, Sal, Dan, and some rude arrogent lady names Tiffany. They blame each other and a different person calls you each time. I was quoted for weight and I have proof. At the time of purchase up the hired a 3rd party vendor who has even horrible rating and they took all our stuff on to the truck and then told us we will be paying by cubic square feet and if we give them cash they will knock off a few thousand dollars. These people try not to pay taxes on thier income by only collecting cash. They said the DOT requires 21 business for a move. We are at 23 business days, which is way over a month and no delivery. Bunch if crooks. Please do your famt a favor and never call them. You will save your a big headache, stress, and tons of money. They quoted us $3500. We got rid of half of the stuff in the estimate and we ended up paying close to $6500! They basically cornered us. I was terrified of the person they sent into my home.to pick up the furniture. When I called back to speak to the person that gave me the quote and follow up..sal and Alex.. They said they don't work thier anymore. But other review I see online people are dealing with the same two guys. DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $6500

I was told it would be $1,300. They ended up forgetting a few items and then told me the actual price is off from the quote. Then percedded to charge me $2,900. After they loaded my stuff on the truck. They said they can put it back but they would charge me $600. I was also promised that would would definitely be here on the first! It didn’t actually come until the 6th! I had to sleep on the floor for a week! And on top of everything they dropped my $5,000 tv. It still works thank god but they dropped it and hoped I didn’t see it!

Move size: 2 Bedroom Home Service cost: $2900

I talked many times on the phone with Adam from this company. We went over and over my items to be moved. I was moving from ky to wi. One of the very first conversations I had with Adam was about a tv that I needed taken down and then put up again upon move. Adam assured me that this was fine and my estimate was good. Closer to moving day they call and post pone original window. Long story short they then show up at original pick up date without even telling me. They ended up charging me $1000.00 over the estimated price. They never put the tv back up.. saying that they would never would have agreed to that?? Worst company ever.. they are horrible. They will call and call you for your business. I could never get a hold of “Adam” again !!

Move size: 2 Bedroom Home Service cost: $3000