High Priority Movers

Beware this company. I booked with them a month ago and canceled the same day as I started learning about how brokers scam you by asking for a deposit upfront and hold your inventory hostage requesting more money. I also checked with the BBB and found that they are C+ Rated, not accredited and have had seven claims in that happened between July and August 2018. I have yet to receive my deposit back. The person I was dealing with magically disappeared. I doubt he was even real as I couldn't find him on LinkedIn or Facebook.

Today they contacted me as if nothing happened indicating that they didn't know it was canceled. Fortunately, I kept the trail which I was able to forward. I then learned that there is a 15% fee if you cancel in less than 72 hours. I'll admit it was in the terms, so my bad, but I canceled within hours. 15% for what? Restocking? I know they will say that they did work, etc., but all companies provide free estimates which is all they did. The person I spoke with Tiffany said they already booked my mover which I find hard to believe since I have had no notification of this.

You can see by the rest of the reviews here that every single one of them experienced the scam I was referring to. There are plenty of other ethical companies out there to go with. Don't waste your time here. You will experience heartache and heartburn. I can only imagine what else I would have endured had I gone with this company.

Move size: Partial Move Service cost: $6000

DO NOT use this company!! If I could give less than one * I would .From the beginning to end the move was a nightmare. Day after day after day they told me they were coming to pick up my things, and no one called or showed up. When I called them they did not answer or return most calls. They told me they would make it up to me by way of discounting my move to no more than their cost, but when the truck finally arrived three weeks later, the driver would not unload because no one had delivered that message to him. No surprise my move was MORE than quoted, not discounted to their cost. Virtually everyone I spoke with, from dispatchers to office staff lied. One day they told me the truck was four hours away and I'd be picked up that day, later that day they said it was 19 hours away and it would be another two days. Many of my things were broken or damaged ( how do you break a wooden cocktail table?- which they packed), or missing. I have other people's belongings. When I inquired how to deal with that I was told to go to a website for the BBB. They probably count on people giving up just from sheer exhaustion of dealing with them, and wanting to be done with them. Never use this company !!

Move size: 2 Bedroom Home Service cost: $5000

I was told it would be $1,300. They ended up forgetting a few items and then told me the actual price is off from the quote. Then percedded to charge me $2,900. After they loaded my stuff on the truck. They said they can put it back but they would charge me $600. I was also promised that would would definitely be here on the first! It didn’t actually come until the 6th! I had to sleep on the floor for a week! And on top of everything they dropped my $5,000 tv. It still works thank god but they dropped it and hoped I didn’t see it!

Move size: 2 Bedroom Home Service cost: $2900

I talked many times on the phone with Adam from this company. We went over and over my items to be moved. I was moving from ky to wi. One of the very first conversations I had with Adam was about a tv that I needed taken down and then put up again upon move. Adam assured me that this was fine and my estimate was good. Closer to moving day they call and post pone original window. Long story short they then show up at original pick up date without even telling me. They ended up charging me $1000.00 over the estimated price. They never put the tv back up.. saying that they would never would have agreed to that?? Worst company ever.. they are horrible. They will call and call you for your business. I could never get a hold of “Adam” again !!

Move size: 2 Bedroom Home Service cost: $3000

I had contacted High Priority Movers about a cross country move, and we talked through the initial information--inventory and dates etc--I thought things would be fine. Within the 72 hr window that the contract allows one to back out with a 15% penalty, I got news that my move had to be three weeks sooner than I expected. In this time I had also read the reviews here, and contacted another service that had the availability I needed (High Priority couldn't get anyone out here in time) and much better reviews. I called High Priority Movers back to cancel as was my right as it was still under the 72 hr timeframe. I spoke to Howard Zimmerman, who was all charm and sweetness when we first spoke and hammered out the details, but as soon as I got a hold of him to cancel it was like a switch was flipped.
I never expected the vitriol that Howard threw at me. This man screamed, belittled, and hung up on me as I simply tried to cancel my reservation. I had to call him back 4 different times to try and have him send me the cancelation paperwork detailed in the contract--something he straight up told me didn't exist, despite it written in the contract as being necessary. He demanded I tell him why I was cancelling--and I was honest, I said your reviews are terrible and I'm going with another company. He yelled at me over the phone telling me I was stupid for believing the reviews (oh believe the reviews), that another company would "rape me with fees" and that he wanted to see what "logical calculations went on in my tiny mind". At this point, I'm sobbing openly on the phone with a stranger screaming at me as I try and cancel a service that I had every right to cancel. At the end of all this--with him hanging up on me mid sentence, and me calling back asking to verify that my reservation was canceled--I was finally sent the cancellation paperwork, and told that someone from billing would call me. I did my best to convey just what had gone down on the phone with the kind lady from billing when she called me, but who knows how far that went. So yes, I lost out on 15% of my deposit, but after this experience I'm very glad that I didn't go through with my planned reservation with High Priority Movers. I've yet to find a place to actually let the company know that this happened, as all the posted numbers and emails were ones that Howard Zimmerman had used to contact me.

Howard Zimmerman at High Priority Movers made an already stressful and rushed move even more traumatic. This interaction spun me into a panic attack that lasted 2 days, and I wish there was a manager that I could contact and give my feedback to. This wasn't just bad customer service, this wasn't something anyone should have to experience.

The moving service I went with ended up being more than half the cost that HPM quoted--and I'll forgive the dented boxes because of the basic human kindness they showed me.

Move size: 1 Bedroom Home Service cost: $4000

They deserve zero stars. When they showed up to move us, they more than doubled the rate and lied about the amount of space. Even when confronted with the truth about the amount of space, they continued to lie. It is a complete scam. The original estimate was for 286 cf and at time of pickup they claimed it was 700 cf. It was not 700 cf. The amount of boxes delivered was less than the amount on the invoice because they pad the list. It doesn't matter if you count the boxes and the movers can see there are less. The company would not help in any way and stopped answering my calls. Just to add insult to injury, the TV they packed was shattered and they won't do anything about it either. They are HORRIBLE and completely dishonest. You have been warned.

Move size: 1 Bedroom Home Service cost: $3589

This is the worst company I've ever dealt with. First, they are not movers. They are brokers. They will take a large fee and then farm your job out to the lowest bidder. Their salespeople promise you whatever you need. This changes as soon as you are outside the refund window. We ultimately had to hire a second mover to do part of the move that General promised as included in price. Extra $1500. We also ended up with truck rental, labor, storage,and fuel costs of over $2500 moving items ourselves due to their fraud. They assured me that the salesperson who lied to me was fired, but I doubt it. Read the contract carefully. It looks like a single page document, but keep scrolling. They are completely protected from every possible event, and the customer is completely vulnerable.

The hauler that they assigned for the remaining part of the move was even worse, if that's possible. They had the wrong pickup window, then told us the following lies in a 24 hour period: Their office staff quit, their truck blew a transmission in Reading PA, their crew was stranded by the side of the road waiting for a rental truck for 36 hours, their (same) truck blew a tire in Hoboken NJ, their roof collapsed, and a family member died. They never showed up. I begged General to assign us a different carrier as it was clear that Lightning Fast Mover NJ had no intention of showing up, but General refused. With only hours left before closing, we had to miss work, move what we could, and discard the rest. Add in the $1200 deposit and this company cost me $5200 not including the value of what I had to dispose of, and they provided no service whatsoever. I will be filing suit against them.

Move size: 2 Bedroom Home Service cost: $3400

This review is for General Moving and Storage/High Priority Movers, 4699 N Federal Hwy, Pompano Beach, FL 33064. 855-547-9440

For our interstate move in March, 2021, we spoke with salesman Cole with “General Moving and Storage,” FL — now “High Priority Movers” according to the BBB. Cole assured a "no surprises" experience and his personal availability by phone should we have any problems. Patently false. Cole’s estimate was $3200. The movers, AFTER packing and loading our belongings on their truck, charged us, surprise, $4900. Cole could not be reached; we never heard from him again.

This was a partial move pending our home’s sale; cabinets and closets were already emptied. We showed [NAME EDIT] photos of ALL items to be moved via Zillow. Photos included furniture, a patio set, small/mid-size decorative items, wall hangings/framed art, and a piano. [NAME EDIT] quoted a fee of $150 for the piano and a “partial pack” fee of $400 for the framed art and misc. items. He said we would only be charged for what the movers actually packed. We ended up packing ~80% of the misc. items pre-move. On moving day, South Van Lines, NJ arrived; a driver, [NAME EDIT], and his brother. After a tour of the house, [NAME EDIT] said packing the 8 framed art pictures would cost an extra $500 (!?). AFTER his truck was loaded, Hussein presented paperwork for us to sign with a total fee of $4900 — $1700 MORE than Cole’s quote. This, even though WE had packed most of the misc. items, AND we left the patio furniture set! We signed the paperwork because we had no choice — we had to be out of the house and our stuff was on the truck!

After arrival at our destination, [NAME EDIT] said the $150 piano fee was only to load it; it was another $200 to unload it. Upon calling General Moving customer service — repeatedly, for weeks — we heard multiple assurances from [NAME EDIT] and [NAME EDIT] that the matter would be looked into, the extra piano fee was not right, and paperwork would be sent promptly. We ultimately received e-mailed claim information for “lost items”(!?) We also called the moving company, owned by [NAME EDIT]. He claimed he gave us the entire revised estimate before packing — he did NOT — and that the extra $200 piano fee was actually to physically “pack” the piano! The reason for that hidden fee changed.

There has been no resolution regarding the low-ball estimate and hidden fees. We were told the owner of General Moving and Storage is [NAME EDIT], but “he doesn’t get on the phone” and customer service has “no contact information for him.” We have filed a complaint with the FL Better Business Bureau. Neither General Moving and Storage nor South Van Lines were forthright with us at virtually any point in our experience. We were the victims of a bait-and-switch. BEWARE! 

Move size: Partial Move Service cost: $4900