High Priority Movers

This is a nightmare that Won't end. High Priority Movers are just a 3rd party booking company, they have several other names they are under all give you similar quotes. You will be quoted a price only to have it increase ( nearly double ) the day they do the pick up. It doesn't end there : the price will continue to go up for various reasons upon delivery of your property ie; they can't get their big truck down your street ie; big semi they used for 3 other families before your destination, or if you have steps, or the front door is too far from the truck .. What ever they quote you, plan on it being 3x that. Nightmare!!

Move size: 2 Bedroom Home Service cost: $6000

Please do yourself a huge favor and stay away from these people! I have moved many times in my life: from Asia to Europe to North America and have never experienced anything close to this absolute nightmare! We ended up paying almost $500 more than we were told it would be. We also had to leave a lot behind, because they charged a much higher rate for any additional item than the rate we were given originally. It was heartbreaking. We were told we would get our stuff within 3-5 days, but we ended up 10 days without furniture. They suddenly decided to call us on the 11th day, saying they will be there in 20 minutes! They showed up hours late, because their truck was too big for the road (at the original sale they assured us they could service our address) and when they finally showed up, they refused to take the money order they had wanted us to have for them. I was on the phone with their manager having a nervous breakdown (no joke) before they finally accepted it. The worst is yet to come:

A LOT OF OUR STUFF WAS DAMAGED!! priceless personal stuff we entrusted them with.. I saw how carelessly they handled it. Many of the boxes were wet for some reason and some had disintegrated. When I expressed concern the workers called me a ** ,thinking I don't understand their language. They refused to take our couch, because they said it's TOO HEAVY!! and wanted to leave it on the grass. I cried my eyes out. Thank god my husband arrived before they left and carried the couch up himself with one of the workers. PLEASE PLEASE STAY AWAY!!

Move size: 1 Bedroom Home Service cost: $3300

I moved June 11th from California to Connecticut. July 10th inquired when to expect my load via text. Was told it hasn't been 21 business days since they received payment June 26th. Numerous texting debating final payment at delivery increased twice, no one could answer. Several times a manager would be justifying increase. That took 3 weeks, he looked at account and agreed on 400. Allstate movers picked up load, stored it but take no responsibility 60 plus days later delivery due August 28th. I am widow who has no equipment for work because high priority movers hadn't contracted anyone to move my load from California. Dave your rep. told me you used reliable carriers. Who has insurance, Dave said it was insured for 10,000.00 dollars. The carrier you choose was 3 hours later than time frame given, they stored it. Are they responsible for damages. MOVE IT CUBE IT will be delivering 28th. Since I contracted you, my load is in second movers control, you the broker, subcontracted these movers. I hold you responsible for this fiasco. You lost a extra month and half income and damages if there are any.

Move size: Studio Service cost: $4200

I moved June 11th from California to Connecticut. Made second installment June 26th, inquired July 15th on eta, was told via text it hasn't been 21 business days. Debating final installment cost at delivery via text. Was told a manager would be in touch to justify increased cost. That took 3 weeks. My load sat in Allstate Granada hills until last week. Move it Cube it has it in NJ and will be delivering 28th of August. Who is responsible for damages if they incur, I hire you HIGH priority movers (fun priority even in you name). Movers blame YOU, the broker. I have miss over 70 days of work, expected 30 days. Are you making any amends since you are the broker. 2 different movers, Who has insurance, You told me they are insured.

Move size: Studio Service cost: $4200

I don't think I've ever published a negative review. My wife and I both worked in the customer service industry for 4 years, so we know how hard it is to deliver top notch service all of the time. However, I urge you not to do business with High Priority Movers, or the moving company the contracted our job with, Neville and Sons Trucking (Clermont/Winter Garden, FL). I honestly don't have time to write out all of the details of how unprofessionally our situation has been handled. But here's the bottom line: our truck was loaded in Tacoma, WA, on July, 24, 2018. After a 14 hour (!!) load time, they said we had to pay 50% more than the estimate we were given the day before (!). Now, 34 days later, my wife, 3 children, and I sit in Huntsville, Alabama, in an empty house with no hope of our truck ever arriving. We have been given 4 different estimated arrival dates (Aug 1-3, Aug 7, Aug 22, and Aug 27), and all have come and gone. Today, I called the WA State Patrol, and we are now seeking legal counsel. Anyone we speak with at High Priority (Adam, Tiffany, Dan, Alexus, Sierra) handles us politely, but they are not to be trusted. Getting anyone on the phone from Neville and Sons has been next to impossible. Needless to say, I cannot discourage anyone strongly enough from doing business with either High Priority Movers or Neville and Sons Trucking.

Move size: 4+ Bedroom Home Service cost: $17000

If they was such a rating of a negative number this company would deserve it.
They made so many promises in terms of pick-up and delivery dates then were days and weeks before they actually showed up. All they had to say was sorry and not a mention of a discount or anything for MY inconvenience.
Also they totally underestimated my stuff so I was charged DOUBLE when they came to pick up my stuff. This is after I explained I had a few big heavy items.
I will never recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $6000

My items were picked up 20th of June. I was told they would be delivered in a week both when I booked and when movers picked up. every week since I have called and asked about delivery and they say next week and they don't know what day. Over a month later they have still not been delivered nor left North Carolina at all. I am due to give birth any day now since this process has taken so much longer than I was told. I still have no idea when my stuff will be delivered. I am 2 hours away from my storage unit and my husband is in the military and often not home to help me. I have moved many times with different moving companies and this is by far the most unprofessional company I have ever worked with. My items could be delivered while I am giving birth at the hospital and I will have no way of receiving my items if they come at all or now I have to do this with a newborn. if I ever do receive my items they will be so destroyed by the heat its not worth paying to move at all. boxes were also never labled by company or numbered.

Move size: 1 Bedroom Home Service cost: $2303

Probably the worst moving experience I could have imagined. Gave me a quote of $1,346. When the movers came (both times) they said I had to come up with more money or they would not load/upload my belongings. All together I had to pay about $450 more than the quote and had to run to the nearest ATM to get it. The movers would not take my money order that High Priority promised they would. We waited around for 8 hours for the pick up because they kept getting later and later. I was told they would deliver it July 16-18. Then we got yelled at on the phone by a woman saying, "I don't know who told you that but we absolutely cannot have it there anytime before the 20th!" I had to sleep on a blowup bed with very little of my things for a week. They said they were coming on the 19th then said they could not make it because they forgot about another delivery they had. We called the next day because they said they would deliver that day instead. High Priority said that we lied about them saying they were coming the day before, so we had to take screen shots of the conversation and send it to them. My mother was on the phone with them and the person thought they put her on hold, but did not and she heard them swearing and calling her a "[EDIT] wackadoodle." The worst service ever. Please I know its cheaper than other options but just pay more somewhere else so you can be confident that your belongings are safe and secure and will arrive when they say they will.

Move size: Studio Service cost: $1800

Made it clear to Kurt Daniels at the beginning of our conversation that I was only collecting quotes. He proceeded with his high pressure sales pitch anyway. I patiently listened and answered his questions. I informed him again that I was merely collecting quotes. He wanted to know when he could call me back. I told him it would be better for me if I called him with a decision either way. He then told me that he could not TRUST that he would get called back. I said you're asking me to trust you on a number of things. He reluctantly replied a lot of people say that and never call him back, adding that he is holding resources back until I call him. I called him back within the hour to thank him for his time and that we had decided on another mover. Once again the high pressure begins why my decision is a poor choice and why I should sign with him. I told him that we had made a decision and it wasn't him. Then he gets snotty and rude! He tells me it's obvious that I had made up my mind and that I knew best.. he's just a mover.. thanks for wasting his time and abruptly hung up! I don't usually write negative reviews. I spent 21 years in the military and no one speaks to me like that! Should you choose to use this company.. be prepared for high pressure sales tactics. This was my experience. I wish you better luck and a less stressful move. than I am having.

Move size: 2 Bedroom Home Service cost: $4000