Harold Kass Worldwide Moving

Many thanks to the movers for their hard work. This was a very difficult move, moving an old man and many thousands of items! But everything was wrapped very carefully, everything arrived safely, and the four guys were great company too. They were constantly polite and careful despite the huge task they were faced with. I could not recommend this company more highly, really the best of the best. We're so grateful for your efforts, and so pleased we trusted you with this move.

Move size: 2 Bedroom Home Service cost: $3658

Avoid this company at all costs. They are unprofessional and unresponsive, with the worst customer service I have received in years. My items were picked up March 30, with a 2-14 day delivery guarantee. It's April 23rd and I don't have my items, even though I was told to expect delivery last weekend (only to have their team go dark Friday afternoon until Monday morning, with calls directed to an "emergency line" that no one answers and that has a full voice mail box).

Despite asking for my receiving circumstances at least 3 times, they sent the driver in a semi-truck..which obviously doesn't fit in an apartment building loading dock. Of course it's a Sunday, so no one is available in the office. Now the driver tells me it will be an additional $230 ($0.70/cubic foot, not based on the actual cost of the truck) and he won't be able to get a smaller truck to make the delivery until tomorrow morning. Had they told me in advance that the delivery was coming in a semi-truck, I could have contacted the city for moving truck parking permits, but they did not.

Their customer service representative is generally unresponsive, provides inaccurate / incomplete information via email (when she responds), no one answers the phone at the office, and several attempts to escalate to management have failed. I have also filed a complaint with the Better Business Bureau.

Avoid this company at all costs - while their pricing seems good at first pass, the additional fees they add upon pickup and delivery make them more expensive than most other companies, for much worse service.

Move size: Partial Move Service cost: $1825

Please do yourself a huge favor and go with any other moving company. There is exactly one person, Destinee, who you can interact with for questions about your move. The people who pick up your items will know nothing about the whereabouts of your items. The people who are going to deliver your items will know nothing about who picked up your items and when they will actually arrive with your items. Several of your items will be broken and the movers will actually try to leave without putting your furniture back together or cleaning up what they broke. Also expect that the cost of your move will change at least 2-3 times no matter how much detail you provide. Moving is stressful enough, you don’t need this nightmare. My only regret is not checking yelp before using them.

Move size: 1 Bedroom Home Service cost: $1550

My advice is to avoid this company. When I had my initial conversation with them I had asked for a moving consultant to come to my home to assess my inventory. I was told that the inventory could be done over the phone and I was assured that no further costs would be added. I was also assured that the contract was binding and not to worry that over a more additions to be inventory. The day that the movers arrived, I was informed that the contract/quote was NOT binding and my rate was increased by 53%. I felt that I was completely taken advantage of due to the fact that I needed to be out of home that day because I had sold my home. The crew leader then tells my that they are hungry and he didn't want to use the truck to get their lunch. Pizzas were ordered and I ended up paying for that. And the crew leader suggested that I "tip" the rest of movers. Which I did not do. Crew leader also told me my furniture would be delivered on the agreed delivery date. I did not receive my furniture on that delivery date. It was delivered 6 days later. I did dispute these issues with their customer service representative without satisfactory results. I was told there was nothing they could do to decrease the payment. I had a choice to pay for delivery or pay for storage of my furniture. My expense for moving from Illinois to South Caroline was $3785.00 it became $5802.00. I would advise to steer clear of this company.

Service cost: $5802