Guardian Moving and Storage

This was a local House hold Goods (HHG) move DoD Contract. The movers showed up around 10:00am on day 1 as the company told me the day before, Everything after that was a disaster, They damage the townhome walls, door and floors. They did not care at all for our belongings, most of the room furniture got damage by them either droping it or hitting thge walls with it. The mover were disrespectful with me and my wife, as this was happening we contacted the company and they told us that there was nothing they can do to help just to take pictures and make a claim. The mover started to get mad if we take pictures of the damages and at one point they were acting very aggresive. The Ft Meade property office quality inspectors arrived noticed that they were using used boxes for everything to include mattresses and clothing and told them that they can't do that. The movers said that they were not using the used boxes and hide the ones they already pack. Then they tried to use Shrink wrap to cover the mattresses, at that point I went and purchased Mattress Bags out of pocket to try to protect my mattresses at least from getting dirty. The and report is not complete but the initial clame has a broken flat screen 65" 3D TV a king size matress and most of the office furniture and master bedroom and my son furniture. I am still waiting for the claim to be paid but for my bad luck the claim service they used one with the worst ratings Triology Claims (tryologyclaims.com) The first communication with them was already bad the lady was already trying to tell me that my tv may have cost so much but that she can replace it now for like a 1/4 of the original price for the same size TV. (I know she can't because the TV was a Samsung 3D that samsung does not make and people still selling it used for 3799.00 in amazon.) but let see what we happened the company that inspected the property said that everything need to be replaced so let see what happens now. the day after the move I had a voicemail from one of the owners and he was aplogising for the service and that he was going to do right by us and take care of the damages, he also said he was going to be personally involved in the process. To be honest I see him involve in the emails but the moment I called about the TV his answer was more like give a chance to the claim company they know what they do and they are there to protect him from people that are trying to basically scam him for money. I am not like that I just want him to pay for what they broke I really want them to pay like the government policy says full replacement cost and if the tv is no longer made or a newer tv with all the features to include 3D then they need to pay the full replacement cost in this case $3700 and the $3000 for the mattress that is all I am saying. If they had taken care of my stuff they wouldn't have to pay anything but they didn't and we are not including other items because we did not care about.

Move size: 4+ Bedroom Home Service cost: $6500

Do not do business with this company. If I could include photos with this review of the damages that were caused by the movers I would. I was told the movers would arrive between 830am - 1000 am, but didn't arrive until after 3pm. The movers were very careless with my items. They broke my dresser into pieces, dropped a box of shoes and containers off of truck, ruined my bed frame by dragging outside and did not properly wrap my mattress before placing it on the truck. After arriving to my new residence my mattress was left bare on the truck with no protection over it. Instead the movers used 2 dirty blankets to cover it. However the blankets fell off and now I have stains all over my mattress. Luckily I took pictures of everything before they moved my household goods to file my claim. I still have yet to hear back from Guardian regarding my claim. If I can save anyone the headache by not doing business with this company..DONT!

Move size: Partial Move Service cost: $200

I am a rep from Guardian Moving and Storage in Baltimore, Maryland to clear our name. We are not joined nor do business with the Guardian in California. We only do Pack and Pickups in the DMV area. We do not do any Commercial, individual or residential moving or storing at all, we only do DOD and Gov Contracting for Military personell. These complaints are for another company named Guardian Moving and Storage that is located in California and Hawaii but they are put in under our number and sometimes even our address and phone number. I hope you all have a wonderful day!    Alicia N. -Outbound Coordinator.

Service cost: $1200

HORRIBLE shipping company. If I could have given them 0 stars I would have. We just moved from Honolulu to Denver and Guardian Moving and Storage made this our worst move ever.

Over Half of our big ticket items were broken upon arrival. TV stand was broken, Bedframe snapped in half, Solid wood table tossed around and dinged all over. Broken chairs, broken desk, broken solid wood chest.. the list goes on and on. Lots of our stuff was just thrown into boxes including glassware. If we didn't watch them pack it, it was packed HORRIBLY.

Monkey's could have moved us better. Not joking.

They make you use some bogus 3rd party insurance company and now we have to deal with them for making claims. What a joke.

This has got to be by far the worst moving company in the US.

Service cost: $6000

Worst moving company ever. Initially said they would do my move for 8k. Showed up and said we can only do it or 18k now! Told them to leave. Called me back and said they would do it for 13.5k. Had to do it, I am in the military and was leaving in a week. Said they were going to crate my motorcycles, and they didn't. Damaged both including about 1k damage to one which they offered me $66 to fix when I filed my claim. Stuff arrived late, they kept saying the truck was breaking down. When the driver called me he said I had to wait so he could go and find workers because he was by himself. Numerous things broke, lots of furntiure broke, my dining room table didn't even show up! I filed a claim for around 2k, they came back and said they would only pay $267!! Save yourself the major headache and use somebody else!!

Service cost: $13

Guardian Movers, is the WORST!! company I have ever delt with. If you are reading this and considering using this company. PLEASE DON't!! The customer service is the WORSE!! and they don't know anything or just make things up. The only thing that was professional about this company is the moving guys. Both at pick up and delivery. Everything else is a bunch of BS! Not to mention all my boxes,containers were soo damaged like they got tossed around like a soccer. & Moved into our new house thinking a delivery would be the day they said. But didn't get my shipment for a whole MONTH!! So "lucky" for us we were in a empty fricken house! I just can go on and on about this company. Please please do not use this company. If I would of read the reviews before moving I would have not booked them. We def learned our lessson. Hope you research good before you book any company. As I read there's alot of moving company's like Guardian Movers.

Service cost: $8000

Do not use Guardian Moving and Storage.  They are dishonest and disorganized.  My experience was a nightmare.  First of all, they did not come out to estimate the quantity of my items.  I had to call them in to Chris Brown.  I made sure that I called him every time I added something in order to avoid the "premium" charges if I had more to ship than I had arranged for in advance. In spite of this, when the movers arrived the first thing they did was inform me that I had twice as many items as I had called in.  Not possible!  I threw a fit with the driver and then called the office and yelled at them so they agreed to "only" charge me 50 cents more than the prearranged rate. I had asked Chris when I needed to have my things picked up in order for them to be in Maui when I was going to be there. I explained that I only had a two week window.   He determined the day and promised me that my things would be delivered on time.   When I arrived in Maui I called Guardian only to have them inform me that my things were still in Los Angeles!  They made some more promises that they would try to get my things to me before I had to leave Maui but it didn't happen. My things arrived in Maui 2 months after they picked them up!  I had to arrange for my friend to be there when they delivered and then the delivery people mostly just dumped off my boxes in the garage and argued with my friend about placing the largest items where they belonged.  When I arrived in Maui (again) I discovered that they had damaged a couple of pieces of furniture and a few things were broken inside the boxes. This was not a good experience in any way.  Do not use these people.  Do not believe Chris Brown.  .

Service cost: $7000

Don't EVER use Guardian Moving. We just used them to move our household items from NY to Honolulu.

We got a call from a delivery guy in Honolulu to tell us that our goods have arrived on a Saturday, he wants to deliver the goods rightaway on that Saturday. We told him that it's not possible, as we will have to reserve our service elevator beforehand. He said he'll call back next week to schedule a move, we said ok. He never called back the whole week. We called on Thurs to check the situation but no one answered, we left a message. We called again on Fri and this time we called the main Guardian line, the lady who picked up told us that we were did not receive the goods rightaway and because of that the goods need to go into storage and they will have to charge us redelivery and storage fee! We argued with her, she said she will check with her supervisor and call us back, but she never did. We had to call again the next day to check the status. After much argument, Guardian waived the redelivery fee but still charged us storage fee.

On the day of the scheduled delivery, the dispatch told us that they will come between 8-10am. I waited until 9.30am and did not hear any news, I called them but no one picked up. By 9.55am, no one called, so I called the main office again. This time they said that they will arrive "shortly". At 10.30am, there was still no news heard. I had to go to work to attend a meeting so I left for work. It was not until 11am that arrived. I had to skip my meeting and come home, because they were 1 hour late!!

I have NOT even told you the WORST part yet. At the loading zone of my apartment, they refused to offload the boxes and insisted that I pay them the rest of the money before they offload. I insisted that I want to count the number of boxes as per the inventory list, they said there's no way we can count UNTIL I pay them in full. I had no choice but to pay them the money.

As they were unloading, I see that a few of my boxes were broken, they said "it was too heavy, you shouldn't have packed it like this". My vanity mirror was broken, they outrightly told me. They again told me that "we're not responsible as you packed the stuff yourself". I almost screamed at them - the mirror was packed by Guardian staff in NY! The delivery man very calmly told me, "oh, we'll go through and note down to see which items are broken, then you can call the office directly". Another delivery man stacked many of my Fragile boxes together in a stack and did not even take caution in putting them down gently (right in front of my eyes!). I told the main delivery man that I have to inspect my items, as some seem to have been mishandled. He said "yes, sure, but I don't have 5, 6 hours for you". Back at the apartment, I quickly opened my fragile item boxes. In one box, around 6 of my mugs are BROKEN (they were bubble wrapped by Guardian staff)! One of my low steel shelf had parts broken. The shade of my standing lamp was dented. Another one of my small mirror was broken.

I called the Guardian main office line. I told the lady about the broken goods. The CS lady told me "oh just call CSI Pros, a third party claims service company, this is the number." I asked her what I can get for all the damages, she said "max of 50 cents per article". My broken items are WORTH MUCH MORE THAN THAT! I tried to call CSI Pros but they are closed. I will call them again tomorrow, and I feel that whatever they can give me (max of 50cents) is NEVER going to be enough for the experience that I was put through.

I will post my review of this company in as many forums as possible because this company is RIDICULOUS. We have moved many times across different states within the US, and this is the [U]WORST MOVING COMPANY BY FAR[/U]! I'm going to see if I can lodge complaints at small business bureau, I refuse to let more customers be CHEATED by this company!

Service cost: $5000

This company is nothing but a bunch of professional scamers. They hook you promising the lowest prices, best services etc.. Then on the day of pick up the lies and hustling routine goes into full effect. They start jacking up the prices and charging you for packing materials etc.. that you don't need or want but will tell you "I'm going to take care of this for you, don't worry about the price" Then at the end of the day when its time to sign paperwork and the packing materials sheet is thousands above the original contract you will get the "all I need is for you to sign this, this is just for my moving crew to justify what they did today. Management is aware of everything and will makesure your discounts and everything will be just like the original estimate. To ease your concerns I'm going to write will be reviewed by management and I'm not even going to take any payment at all today until you are fully satisfied." DO NOT USE THIS COMPANY so you don't have to deal with this lip service in the first place and what ever you do don't sign that form. Management will never call you, only their collections representative, they have your property in their possession and that's when they really become [EDIT]. They will deny every promise they ever made and best believe if you see your items again they won't be in the condition they were at the beginning. I had a short timeline to move and can't believe none of the negative reports popped up when I did my initial research. I checked the Hawaii BBB on these guys and they had no reports. I didn't think to check the California one which would have alerted me to these fraudsters. Please don't make my mistake!!

Service cost: $9000