Guardian Cargo Logistics

This company has left a sour taste in my mouth and I will not refer ANYONE to them that needs a vehicle shipped from Hawaii to the mainland. They are worse than a used car salensman. Very unorganized and quick to make a sale that none of them know what goes on with your account after they got their greedy hands on a payment. Example, not providing a valid Matson confirmation code which delays your vehicle from getting processed because now you have to call the company and wait, at the dock! Because all you received was a guardian confirmation number. They are so quick to take a payment that they seem to miss a major detail. And worst of all, they hire idiots who lack customer service skills in the resolution department! They hire sales sales sales that when a problem arises, on their account, they are up [EDIT] creek without a paddle and the person named Brett is the one Leading them. Times may be changing but I don't remember being verbally abused over the phone with the F word is acceptable. YES! Brett did that. Last time I checked, this was a shipping company, not a collection agency so there was no need to swear and belittle and threaten to withhold personal property. Maybe again, if you hired people who has a bit of experience in customer service and not sales, all of this could've been avoided. .

Service cost: $1300

From day one I was promised things that I never received. I was miss quoted because I was not given proper inventory papers/forms to fill out. I had to pay an extra $700.00 for shipment that I should not have had because of the negligence of Guardian not doing their job properly.
I waited and waited for a ship date once they had my items. I was told that my thing would leave from my home 12 12 2012 and be sent to the warehouse where they would be crated and containerize. The things sat in the warehouse in Washington State until 01-19-2013 when they were shipped. I received my items in Hawaii on the 28th of January 2013.
When my things got here I discovered things missing. Not marked boxes, nothing that was numbered but things that I had shipped that were never put into the inventory. I was never given the opportunity to go over that inventory when they were labeling on the packing side and there fore I believe that things were put onto the truck with out proper labels. IE A brand new $200.00 camping tent that I had just purchased. I never did get it here.  I also noticed things that were boxed in some containers where not in the same containers when I got them Such as paperwork that is missing. My Diploma and College Degree that was in a frame along with a plastic document file that contained all my certs and important information.  I am also missing other items that were in the stack of things. So I cnt believe how much of a haste this has became and what other expenses that I will incur having to go and retrieve all that again.
 
This really was a bad experience. I trusted these people and despite the countless other issues I had read on the internet about them I thought I was in good hands.
The staff for the most part were friendly outside of a few people that I had to deal with and the movers were nice.  I don't know where my stuff went and how lost or stole it but somewhere between the to ends.
I trust this will ever be resolved nor will I retrieve my money for the items that are missing. I have many things to complain about but I have made my point. Be careful when shipping things..  I can't say that these people are all bad but someone has there hands dirty here and I want to make sure that people are given the proper attention to this before picking any moving CO>
Thanks.

Service cost: $4700

It brings me great pleasure to write this review about Guardian Moving. The sale of our property deal closed Dec 15, 2012 and we had to move everything by that date. We were in the midst changing jobs, moving into new home,  gearing up for the festive holidays - it was so hectic and we were so stressed out. By December 3, we still hadn't figured out what or how we were going pack all our belongings and furniture for our move. A friend of ours had used Guardian Moving before and spoke very highly of them. She told us that they are one of Canada's largest moving company and that they have moved government, commercial, business and homes. There ability to do a good job was not an issue - they are credible because my friend was happy with them - I however, was concerned about the timing and cost. So I called them and a couple other companies. And yes, Guardian Moving was about 10% more expensive then the other two companies quoted. But let me be the 1st to tell you. It was well worth it. My conversation with the girl on the was cordial and receptive, she seemed to understand our stress level and reassured us that all our demands would be me. We finalized the quote, date of move etc.. and on the morning of the move,  I received a call from them confirming approximate time they will arrive. They arrived about 20 minutes later then scheduled, which stressed us out a little, but when they got here. The 3 of them were fully in uniform, clean and very professional looking, immediately, the guy in charge came up to me with a clip board, took charge and advised me as to what is going to happen and how he was going to do.WOW we were soo relieved. Nothing is more calming then knowing that you've hired the right team to resolve your stressful move. Within a couple of hours, the needed was wrapped, packed almost entirely loaded into the truck. They had an assembly line of system, one guy wrapped, the other helped to tag and list, while the 3rd person began moving the tagged items. The entire move from packing to delivery took roughly 8hours. It was probably more then what they bargained for, as nearing they end, they looked liked they worn out. (we have a lot - a lot of stuff) So we did the convenience thing and got them juice, water and pop and ordered them pizza after the move was done. After all said and done, the crew thanked us for the pop and pizza and cleaned up all the cardboard boxes etc.. before they left. We would recommend Guardian Moving to anyone looking for a team who can take ownership of your moving woes. They are professional, efficient and delivered what they promised. Michael Fitzgerald.

Service cost: $3430

I set up my move with Guardian 3 months ago and have been in contact with them several times since. They reassured me that all was in order and ready to go. They showed up on the pick up date without the equipment they said they'd have and were not able to do the pick up and now a week before moving they cancelled completely without giving me the time of day. I would not recommend these movers, they are extremely unreliable. USE SOMEONE ELSE!! NO MATTER HOW LOW THEIR "BID" IS!!

Service cost: $1599

This company scams their customers. I stressed that I wanted a 20 foot container to ship my belongings and on the day of pick up, the driver and his helper came with a 40 or 45 foot truck to load my belongings. While they were loading, driver told me that my cargo exceeds the 20 foot capacity and I had to fork out an extra $3500 or so to ship all my belongings. Left with no choice, I had to agree. In the mean time , all my calls to the rep, Brett to ask why I did not get the 20 foot container as agreed upon, went unanswered. When my belongings arrived, boxes were missing and other crucial parcels such as the bed slates and furniture shelves were missing. Contacted the company and filled out the forms but they never bother to get back. DO NOT LET THEM SCAM YOU!!

Service cost: $11500

Called three different companies and Chris Brown had the bet price, best sales pitch and a very outgoing personality but it was all a lie.  He gave me a binding quote and told me if I need to add more stuff just do it with him ahead of time so I didn't pay the premium  once the movers got to our house. when I had a better idea of exactly how much stuff I had I attempted for three days days to get a hold of Chris who never returned my calls or email.  Finally 2 days before my move someone found him and I stood in my garage and went over every box, surfboard everything and he sent me a new binding quote for $1875.00. The movers showed up Sat with the old quote blaming chris for not sending the new one over and when I showed them mine all I got was Chris figured it wrong and it doubled in price and if you don't agree to pay it we leave.  Of course you have to pay because we were getting on a plane the next day.  Chris was no where to be found of course.  They never called to tell me my car had arrived and Matson shipping was going to start charging storage fees.  If I hadn't bothered to call Matson I would have been screwed.  The delivery was a nightmare, furniture, dishes broken and things missing.   DON'T USE THEM THEY ARE A SCAM AND DON'T TRUST CHRIS BROWN.  IF ITIS TO GOOD TO BE TRUE RUN AWAY!!

Service cost: $3700

I can’t say enough words about the fabulous experience that I had with guardian cargo logistics . I knew that I was in the right hands when their representative guardian told me that they could sent a professional estimator to come and inspect my items and give me a Guaranteed Price. Their representative came and did the walk through, he explained me all the process and what was I able to expect from them as a moving company. On the move day, the moving team, they were strong, fast, helpful and very friendly. We were 105 degrees outside and they never lost their kindness. They treated my items as if they were theirs. Now that my items are here in my new house, I am very happy with the service and the whole experience; my items came in great condition, nothing came damaged. If you want great service and excellent move, please call guardian moving because they are true professionals. I will never trust any other moving company to move my belongings, only them. Thanks guardian Movers.

Service cost: $2850

I have used Guardian Moving Systems for my move from Maui HI- Surry Hills New South Wales Australia and couldn't have asked for a better experience. The salesperson was upfront and answered all my questions, Holly is truly a professional, she was very patient and always willing to help, I probably call her at least 20 times trying to make chances to my list of items or having questions in regards of what documentation will be required, but she took care of all the paperwork so I was relieved. The amount I was quoted is the amount I was charged (no hidden fees). The guys were polite and professional. They showed up on time and ready to work, I couldn't ask for better movers, they were strong and very professional. They didn't let my husband and I help them with anything. They finish the job as quickly as possible. You guys got a great team of workers in Hawaii, Tim and his crew were fabulous!! Great experience overall, their dispatch team is always helpful and always letting me know what is going on. I received my items a few days ago and I am very pleased with the services that definitely I will be recommending their services to all the people that I know. Great job guys!

Service cost: $4655