Grace Removals Group

Before signing with Grace, they assured us they had a specialist art moving service, and that they did not use subcontractors - two key issues for us, so we were happy to pay the premium for Grace. Neither assurance proved correct.

The guys who packed our art were not especially careful, and they turned a large, unframed painting on hardboard, with raised palette-knifed paint, face down on our bed to wrap it. All our artworks were wrapped in thick plastic sheet, with an additional cardboard layer on their faces; however, none were provided with corner protection, and a very large, recently re-framed photograph, was delivered with a chipped corner on the frame. Corner protection is such a basic thing, we recently purchased a very inexpensive framed mirror, and it was wrapped with corner protection - but Grace’s “specialist” art handling team doesn’t provide any corner protection!?

We were moving interstate and were not fussy about the day of delivery, it just had to be in a particular week - this had been agreed months in advance. We were told at the beginning of that week the delivery was now scheduled for the following week because the Melbourne crew were too busy. After some to and fro, with Grace’s Melbourne and Sydney offices appearing to blame each other, we were then offered a delivery day in the week we required. We were relieved that they’d managed to resolve the impasse, until the moment the truck turned up - it was a subcontractor in an unmarked truck. Had Grace explained this was how they resolved their scheduling error, we might have instead rearranged our own schedule to ensure we had a Grace delivery.

We complained by phone and email to both Melbourne and Sydney personnel; however, over two months later, we still have not received any response to our complaints. We paid a premium fee for a very average service - there were other problems too numerous to detail here - and we’ll never use Grace again.

Move size: 2 Bedroom Home Service cost: $10000

They should be renamed "Dis-Grace" and unfortunately you cannot put less than no-stars for this review.

I have an absolute horrid experience with Grace moving goods from Adelaide to Singapore. Let down by both Grace and their associated company Vanpac.

I had employed Grace to shift my parents goods that I had inherited from them as they were moving into a nursing home. Goods that carry immense sentimental value but also valuable given their age and nature.

I was assured by sale person Kaylin that they have moved furniture and valuables of this nature hundreds of times and that there would be adequate packaging that would ensure no damage would come to the goods.

Very contactable when they need payments or wanting you to buy more insurance! But now i have issues....Nothing!

To my absolute horror when i started to unpack my goods, the dining table which is over a 100 years old leg was broken. A solid wood table which has been moved from Europe to Australia and within Australia several times, had one of its legs broken.

A China cabinet with lead light glass was packed in a box without any padding, And of course pieces were broken. Furniture that will be irreplaceable given the age.

I have stopped opening boxes given the heartache it is causing me. My parents legacy irreplaceably damaged by irresponsible, carless and negligent company.

Now they are trying to push the blame to me, where i should have bought insurance to protect my goods from their irresponsibility. I am not adverse to buying insurance if its for fire, flood, etc. Those issues are not avoidable, but carelessness on their part? Is that my responsibility? For months before i received my goods they have been bugging me to buy additional insurance, to make more money out this move.

Its now three weeks since I contacted them, with follow ups on a weekly basis. Each time they have said management are looking into it. A polite way of them hoping that I would stop emailing and go away.

Dis-Grace-ful service and thank you for ruining a family’s legacy.

Move size: 2 Bedroom Home Service cost: $12000