GPS Moving

*UPDATE*

We have discussed the issues we had with our move with Tammy. GPS acknowledged the issues we had and we were able to come to resolution to help replace the items that went missing. GPS did do their due diligence to find some missing items and shipped them from CA to NY. Since we received our missing items/resolution for items not found I am changing my review from 1 star to 3 stars.

*ORIGINAL REVIEW*

I will outline our experience with GPS. Vanessa was our account coordinator and did a good job assisting us with obtaining a quote for our move from San Diego to New York City. I probably requoted about 2 or 3 times and she turned a quote around to us in a timely manner each time. After final quote our cost was about $3300. Day of move the movers arrived on time and there were about 5 movers tasked to move our boxes and furniture. Movers were professional and from what I could see did a good job loading and unloading and respecting items that were marked glass or fragile. Our box count was over what was quoted so our moving cost was raised to about $3700 which was fair based on the assessment done by the movers. Our items were picked up 7/30/2018 and I was told by the movers that our items would be delivered within 7 - 14 days. The reason we would not recommend GPS is due to not receiving our items until 9/5/2018 (37 DAYS LATER).

In the time between we would check in with Abe to see why our items weren't in transit. The first time my wife called he would not let her talk and just spoke over her and hung up on her. Second time my father called to see if there would be any offer of compensation for late delivery (We were estimated 7-14 days by our movers but our contract outlined that delivery could take up to 21 business days, this was still not met). Abe said it was our fault because he was unable to book our service elevator (it was already booked) in our building to deliver on the 21st business day. The problem is that he was sent information a week and a half before then that said he would need to book the elevator a week in advanced. He tried to book it the night before on labor day weekend (yeah good luck with that). We told Abe that the items were late due to his inability to deliver on time but he continued to say there would be no compensation, "not his fault". We told him that we were planning on writing an honest review and was not happy with the service we were receiving and he viewed it as a threat and said he would not be threatened.

Day of delivery was ok. We had 3 movers that had to double park their truck so we were forced to put a deposit down for a parking ticket before the move. We were only charged extra for distance to move from truck to elevator but within the contract terms this was fair. By the time our items arrived we were missing a few things (1 box, shelf inserts to our tv stand, and a laundry basket with our bed comforter in it). The missing box was found to still be in San Diego and was shipped over. The items had to be packaged into new boxes since the original was thrashed and destroyed in their possession. When we received our shipped items our $300 Bluetooth speaker was missing. Please reference update regarding missing items.

Move size: 1 Bedroom Home Service cost: $3700

My husband and I wish to thank GPS Moving for the excellent service and support they provided for our move from San Diego, Ca to Wilmington, N.C. They were always pleasant and informative with any questions we had and their rates are comparably reasonable. They even provided storage services for several months during the time we were searching for a house to buy in North Carolina. They sent us an email in advance to inform us when the next storage payment was due. When we bought our new home they delivered our furniture in a timely manner and the furniture was in good condition. I can only say great things about GPS moving. If we had to do it again GPS would be our first choice as a moving company. We highly recommend GPS Moving and Storage company. Joan Ross.

Move size: 2 Bedroom Home Service cost: $21000

PROS: Nice movers, great job wrapping furniture, quick delivery one state away

CONS: Frustrating admin team, did not know delivery date until one day before (they partner with other companies)

Overall, the movers were great and I had a nice experience during both the pickup and delivery. Drivers and delivery team were excellent, and they wrapped up all my furniture much better than moving companies I have used in the past- no scratches! My 2 floor lamps, however, were broken, and the admin team was very frustrating to work with.

Move size: 1 Bedroom Home Service cost: $1917

With covid19 making everything so uncertain, I was nervous about my upcoming move from Southern California to Washington state. Tammy my mpoint of contact person with GPS, instantly eased all worries and answered all my questions in a friendly yet polite manner. Explaining in detail what I could expect. A couple days before my move Alex, Angel and Alejandro or the triple A team as I call them. Arrived at my place to gather my belongings. They packed everything, with more care and detail then I would have. GPS has a 10 day delivery guarantee. Those Rockstars had my stuff delivered in 3 days. Promptly after arriving to my new home the triple A team unpacked my stuff putting everything in its correct spot. The stress and hassle of moving state’s away was greatly reduced thanks to the helpful, friendly and hardworking team at GPS. If you're in the market for a moving company I strongly recommends GPS. They are true to their word, accommodating and value their customers.

Move size: 2 Bedroom Home Service cost: $0

I wanted to express my gratitude to GPS Moving and Storage. All the people that I spoke with Vanessa, Don, Veronica and Tammy. Were always so attentive to my calls and whenever I had questions they took the time to explain it to me. I have been in the works of preparing my move for about 6 months. I knew I wanted to hire GPS Moving to do my move to Florida when Avi the estimator came to my home. I preferred to have someone come to view all my items, I did not want any surprises. He came within the time provided and even with this pandemic, I was glad they were still open. I had a feeling I was in the right hands and that is a feeling you can not beat. My overrall Experience for moving couldn't have been any better. Thank you everyone.

Move size: 3 Bedroom Home Service cost: $6200

My wife and I moved from Los Angeles to NC during the COVID pandemic. My initial move was set with another company, through a broker, and it was an absolute disaster. I called Tammy because I wanted to go directly through a moving company and it was VERY last minute—like the same week.

Tammy and her team were absolutely fantastic. Moving cross-country is a completely terrible process, but she made it doable. Don't believe any other reviews that say terrible things. The reality is that moving itself is awful so many times that gets blamed on the company.

Know what you want though. EXPECT TO PAY FOR EVERY LITTLE THING. IT HAS TO BE IN A BOX and it takes up space.

Expect that your items MAY get transferred to another truck if you're going long distance. Ask about the route plan. Tammy was fantastic with helping with this, along with insurance.

All in all, 100% recommend Tammy and the GPS Moving team. Not sketchy, great teams, excellent results.

Move size: 2 Bedroom Home Service cost: $4789

I moved to San Diego from Chicago, IL and I struggled at first to find a professional and reputable company. I had received several quotes and just wasn’t comfortable with the lack of concern most of these companies had regarding the pandemic. Finally I hit the jackpot with GPS. Vanessa from was amazing and put my mind at ease with the many precautions they were taking to ensure their employees weren’t ill and to ensure they followed strict CDC guidelines. She quoted my move, at a great rate and we scheduled everything out.

The crew who came out, Adrian, Tony and Abraham, were on time masked and gloves on and quickly packed my two bedroom home, using generous padding and wrapping so nothing would be damaged and put everything on the truck without issue. They were careful but fast and efficient. They stayed in communication with me throughout the move and delivered everything on time as quoted. Unpacking was quick and painless as all my items were unloaded to the rooms I requested and they even put my beds together. Everything made it in one piece.

I would highly recommend GPS to anyone who needs an honest reputable company with reasonable rates to move them.

Highly recommend this company.

Move size: 2 Bedroom Home Service cost: $3500

WARNING! STAY AWAY!!.. so when you read reviews you get that feeling like can that be real? We had it happened to us! This company is unprofessional and they will take advantage of your situation. Just so you guys know it is stated on your contract that it can TAKE upto 21 days read it before you commit anything because our delivery took that long! They send this truck driver that will push your buttons and makes uncomfortable comments and you have to keep your cool and he was very uncooperative and rude he even hung up the phone on us. People work at this place will make you stressed out and on top of that you will pay 6K after all. Read the answers they give to their customers reviews. Whatever they respond to this!! do not listen to them. It is our responsibility to inform the public. We also had our tv and bunch of things broken. Forget about all that insurance thing!!

Move size: 3 Bedroom Home Service cost: $6000

GPS WILL TAKE YOUR MONEY $$ and not take responsibility for their errors!!

GPS didn't book a large enough truck to pick up my belongings and wouldn't load my refrigerator. When they finally delivered my goods to Ft. Worth, from CA., they rushed to dump the last of my boxes which were flea infested, after being stored for 2 mos in their San Diego facility!! They also did not unbox and place my televisions. Lastly, they NEVER provided me a receipt of delivery, nor will contact me to rectify!!

I have extensive experience working in transportation and this IS THE MOST HORRIBLE MOVING COMPANY I HAVE EVER DEALT WITH!!

I suggest using United movers. I used them professionally and they were wonderful, but they also do home deliveries across the U.S.

Move size: 2 Bedroom Home Service cost: $11000