GPS Moving

Run run run as far as you can come this moving company. We used them to move our items from California to Texas, it was the WORST moving experience of our families life (we move often for work) The company destroyed EVERY piece of furniture we have worked so very hard for. Damages came to over $30k - They refused to apologizes or take account for any wrong doing. On top of destroying everything they messed up the delivery time not once, not twice but 3 times, not that is mattered, when we FINALLY got our stuff from a STORAGE unit (not even our house, where it was suppose to go) every item was damaged. We then had to hire ANOTHER company to remove our items from storage to our new home. When we finally spoke to someone they gave us a lovely credit of $300. lol! $300!! Let me remind you, they ruined priceless furniture, expensive TVS, family heirlooms. Its a sad company, run by piss-pore people. For the safety of your family and your items, I highly encourage you to use another company. One with compassion and morals. It will save you months of crying over your hard earned items. Shame shame shame on this company & Tammy (Pssst) Horrible lady.

PS --The driver of the truck who missed the delivery several times (because he said he went out and drank) then added us on facebook and harassed us because we reported him to the company. We were in fear for our life, because he knew where we lived.

Move size: 2 Bedroom Home Service cost: $4000

We recently used GPS Moving to move from San Diego, CA to Pittsburgh, PA.  We were very happy with GPS Moving and would definitely us them again for another move.All of our stuff arrived in good condition and all items were accounted for.  I got quotes from about 6 moving companies (small and larger van line companies) prior to choosing GPS. I chose them based on their very competitive pricing and also because a friend of mine had done the exact same move and had a great experience with GPS.   GPS Moving were professional from the start to the end of our moving process.  Avi came out to give a quote based on our moving items and he was very insightful and helpful with tips on how to have a move go smoothly. He was straight forward with GPS' pricing and it was good to hear to no-nonsense approach on how he arrived at his estimate. Avi was also very helpful on moving day and throughout the moving process.   The crew worked their tails off and packed and handled everything with care.  We packed most of the boxes ourselves but the items they handled all arrived in same condition they were when they were packed.  Tammy was also very helpful in the office setting up the contract and final pricing. She was responsive and clear on the contract and was able to work with us on reaching a price we were both comfortable with.   Overall, we would definitely use GPS Moving again. For being a small business it was impressive to see them be able to meet all our needs on a long distance view.  For anyone moving out there I'd advise you to have you inventory locked down so you know excatly how large your move is what cost you can expect. Once your list is set give it to GPS, pick your pricing option, and let them take it from there.

Service cost: $4950

We used GPS to move from San Diego to Virginia and it was the worse experience we ever had with a moving company, they broken several furniture and lost several boxes. Stay away from this company, they want only your money, if you are luck and nothing happen, good for you otherwise you will be dealing with rats, as they do not care about you at all. their score at BBB means nothing and BBB will not help you at all. You are by your self. Stay away from this company and look for a real reputable company. Please take my advise as I am experimenting this very low profile company.

Move size: 3 Bedroom Home Service cost: $5500

When the movers picked up the items it was great quickly pack and wrapped the items and put them in the truck carefully. Delivery was another story. First they pulled out our $4,000 cal king mattress which was folded like a taco. Our twin mattress had some type of diesel fuel all over the mattress. We had box springs with 1.5” hole completely through the mattress. Our electric fire place was completely broken into about 6 pieces and unrepairable. This was all documented on the delivery bill. Pictures were taken of each item and copies of delivery documentation were submitted and claim was made. After ~70 days we were sent a letter saying they would settle claim for $78. We would need to sign the waiver and have it notarized (another $10). Screw the $78 (.60 cents per pound). Do not use these people unless you want most of your stuff broken and or stained. They tell you you should buy insurance for the move which is an additional $500 for a $4,500 move. I wish they would let me post pictures of the items damaged. Horrible, horrible and horrible. Never again. This is just a warning for others. I am screwed but hopefully you will read this and save yourself the heartache we have experienced. My next review is going to be at the Better Business Bureau.

Move size: 1 Bedroom Home Service cost: $4500

If I could give this negative stars I would. Do NOT.. I repeat do NOT use this company. I am still dealing with them a month after my move without resolution.

My items were completely destroyed & some missing. I paid for them to pack my items & move me from San Diego, CA to Dallas, TX.. my TV was only covered in a blanket and completely smashed. I had a computer desk that was completely destroy along with a mirror they failed to protect as they promised they would.

They taped items in between cushions..this is NOT what I paid for. After speaking with Tammy Cruz about the problem & my first review, she basically bribed me to take down my review. Here I am.. with a release form to release them from negligence (which I am fine with doing).. however, they want to also include a non-disclosure agreement to prevent me from doing what I am doing now.. I will not give away my first amendment right!

Avi (dispatcher) is extremely rude. Vanessa will be so friendly in the beginning and give you comfort on their services, but BEWARE.. this place is a complete SCAM!

Move size: 1 Bedroom Home Service cost: $5000

After reseaching various options for our move from Southern California to Arizona, we settled on GPS moving.  The move took place over the very busy time between Christmas and New Years Eve.  Everything promised by GPS was delivered, the movers showing up when scheduled and delivering our furniture the following day as scheduled.  I stayed in Caifornia while the movers loaded up and my husband went on ahead to our new home in order to be able to meet the movers the following morning and supervise the unloading of the truck.  Both he & I had agreed that the move went as smooth as possible. All furniture was wrapped and protected, thus arrived without any damage. Upon delivery the movers put everything in the proper rooms as directed - the movers even went so far as to help my husband unload his 4-runner!  Only slight glitch was that a step stool made it onto the truck in California but did not get unloaded at the new home.  Additionally the footing on an old plastic stand up fan was broken (which is the only reason that the "damages" option was checked).  No problem tho, GPS did not hestitate to send me the funds the replace the missing step stool, very happy with the customer serivice.   The moving cost was resonable, and we would not hesitate to recommend this company!   .

Service cost: $1995

I give GPS Moving a Five Star rating! The entire staff, moving team and truck driver helped me through a very emotional cross country move. After only a few days of the unexpected death of my mother, I had to arrange the move of her antique bedroom set and other miscellaneous items from San Diego CA to Northern VA. Being prior military, I never had to select movers and I really didn’t have time to go through a lengthy interview process. I had to have my mother’s things out of her retirement apartment very quickly. From the moment I spoke to Tammy on the phone and explained my urgency GPS delivered. I was a bit thrown off by them accepting only cash or US Postal Money Order’s on delivery, but once Tammy explained why they have this procedure in place, it made perfect sense to me. The packing team arrived on time and meticulously wrapped each piece of furniture. Tammy was extremely patient as I kept calling back adding items because I kept finding things of my mother’s that I could not part with during the move. After all was loaded onto the local truck, I was assured my items would be kept at GPS Moving’s warehouse until loaded onto the semi to come east. This was a HUGE plus for me, because all the damage I have had in past military moves was when my items were stored by separate companies. The truck driver called me twice while in route to Virginia at which time we discussed access into my neighborhood for his truck and available parking. The driver reminded me of the payment options, which I thought was helpful even though I had already secured my US Postal Money Orders. The truck driver and co-rider arrived within the time frame they gave me and quickly and carefully unloaded all my items. I am also very pleased to announce NOTHING was damaged!   I would highly recommend GPS Moving to anyone who wants an honest, professional and safe move.

Service cost: $2000

Prior to the day of our move, September 4, 2014, Abe came over to our house and estimated our cubic space and gave us a price estimate.  We told him that we were looking at another company as well, who were going to pack for us as well.  To help seal the deal, Abe offered to include a pack job with the move if we went with GPS.  He assured us that all items would be wrapped, packed, and boxes would have a complete inventory list along with proper labeling.  Abe made us feel very comfortable and assured us that we were in good hands. 
 
The day that our move was scheduled to be packed and loaded, the movers arrived close to 1 hour late.  Having driven up to Los Angeles from San Diego, we could see how this is possible.  However, they did contact us to advise us of their being behind schedule. Upon their arrival, the packing began promptly and furniture was wrapped first.  There were inconsistencies in the items that had doors/drawers taped and secured before they were wrapped and those that didn’t. We had damage to several items-one specifically where the door had been snapped off at the hinges.
 
  Most of this furniture was purchased fairly recently before the move and no longer looks or feels new. Our baby’s crib was dismantled and packed with the front wooden rail apparently packed against the spring or something metal, so it arrived scraped up across the entire front.  There were a few fragile irreplaceable inherited items that didn’t make it either, due to improper packing.  Our media center, that was brand new, arrived with damaged corners across the three piece item.  The shelves were damaged on the corners, where it was plain to see by the damage that they had been dropped.  
 
  So many boxes were packed with a deliberate lack of care that we have to question how anyone would expect the items inside to arrive undamaged.  Boxes of fragile items were thrown together with no packing materials.  One box, that we packed ourselves and labeled “fragile”, arrived with a huge gouge out of the box.
 
 
  The professionalism of some of the packers was in question too.  The mover contracted from the LA area brought his family to pack.  It was obvious that his sons and wife were not professional movers and should not have been permitted to be working the job.  Not only did this factor into an unsatisfactory packing job, but it slowed down the entire process.  To have to listen to him yell at his sons throughout the day continued to make us feel uncomfortable and did not make us feel as confident in the professional company that we hired. 
 
The movers that delivered our items here on the Georgia end were great; they were apologetic about the broken items and did their best to place boxes in the correct rooms and area which was difficult as about 75% of the boxes were not itemized or labeled from which room they were packed.  This left us to go through every box after the movers left and move them again to the proper room to be unpacked.
 
   Lastly, scheduling a delivery date for our items to be removed from storage and sent to us here in Georgia was a bit of a headache.  It took several days of calling to receive an arrival date.  We believe this to be not of the norm and situational to our case. Being a small family owned business, we understand that Monica was in the office by herself and she certainly seemed apologetic when we did speak to her.
 
  In general, the feeling that we have about GPS is that MUCH more care could and should have been taken.  Regardless of our decision to purchase additional insurance we did not anticipate GPS to handle this job so poorly.  We have been told by GPS that they have made changes to their moving staff and area contractors after the problem with our move.  Although we wanted more, GPS has worked with us and we have negotiated a resolution.

Service cost: $8156

Moving cross country was very scary. I was not sure what to expect but the girls in the office just made my family and I feel so comfortable and we're very please with the service we got from beginning to end. Abe was amazing and gave us so many tips on how to save. The movers worked so hard and were very respectful. The great thing about GPS Moving was on pick up day before any work was done Tony came in and reevaluated our inventory and let us know before we signed any paperwork that our price had went down by a couple hundred dollars. We were very pleased to hear that. Delivery was just as great. We had no damages and the guys did such an amazing job even having to shuttle our belongings to Manhattan. We would not have been able to make this move possible without the help from GPS Moving. From start to finish they were on top of our needs and completed the move with quality work and great customer service. We would recommend GPS Moving to any of our friends and family moving cross country. Thank you GPS employees for making our new journey in the big city an amazing start.

Service cost: $7500

Horrible service.. Between them and their partner company (Moving Mania from Florida) they botched the cross country move in every way. They are rude. They delivered late. There were 5 boxes missing. The were 2 broken mirrors. Both headboards of the two bedroom sets shipped were broken/ruined. More than 3/4 of the glassware was broken. There was one box (full of perishables) which didn't even belong to me. Plenty of items missing/stolen from drawers like: 2 watches (seiko and Armani) a pandora bracelet, an iPod, and more.. You can tell that obviously they rummaged through our drawers. It was horrible service. Just horrible.

Service cost: $5000

Let me say up front that GPS Moving and Storage provided me with excellent service from pick up in Los Angeles, CA to delivery in Baltimore, MD. Their packers in Cali carefully wrapped my most prized possessions as if they were their very own. Not only were they careful, but they moved with a quickness at the same time. Then upon delivery in MD, a different team moved with the same carefulness and quickness. Having had a terrible experience with another company that moved me less than 5 miles 16 years ago that left me traumatized, I did an extensive amount of research, including going onto the Department of Transportation website. After considering more than 20 companies, I finally entrusted my most valued possessions to GPS, and I'm glad that I did. All of my furniture arrived in the same condition as when they picked it up. I wholeheartedly recommend GPS for all of your moving needs.

Move size: 1 Bedroom Home Service cost: $4300

I never moved across the country before..so I made sure I did my homework. I posted a request online for a moving quote and received dozens of calls. I narrowed it down to 2 moving companies that were A rated on the BBB and GPS was one of them.
Tammy was such a delight to work with. She is extremely knowledgeable and informative. I needed a lot of help packing as this was a fully furnished 4 bedroom home we lived in for the past 12 years. The crew arrived on time and work non stop.  It was a real pleasure to see these young men take pride in the work they did. 
The price was reasonable, with no hidden fees, and most importantly all of my possessions arrived in a timely manner and in perfect condition.
 
Thank you and continue the great work!

Service cost: $6700

 10/15/2013 My move with GPS moving and storage was a pleasant experience. Moving your household across the country is a monumental task logistically, emotionally, physically, and mentally. Working with Tammy was a delight. She is so well organized, respectful, and knowledgeable about every aspect of the moving process. My movers came to my house in southern CA at their scheduled time even after I changed the date of the move at the last minute! The movers were great. Michael went over every item in the inventory and he and his two helpers wrapped all my furniture very carefully. I stored all my belongings for a month and when it was time for them to be delivered to FL, everything arrived in excellent condition in a timely manner. All through the process, GPS returned every phone call the same day. I would recommend GPS to anyone who is moving long distance. There is so much to deal with, it was wonderful not having to worry about my belongings or the moving company I hired. GPS was great.A VERY satisfied customer~Carol.

Service cost: $2900

I give a great thumbs up for the GPS moving team for handling my cross country move.  I moved my furniture from California to the east coast.  I initially told them Florida, but then left the country for 3 months and told them to hold my furniture.  I then extended the trip to three more months and changed the delivery location. I then extended for another month and changed the delivery location again.  I then made a last minute change and changed the delivery location a final time.  This sounds chaotic even to me, but the GPS team was able to handle these changes with a smile.  They met the mark.  Their job was to get my stuff to me wherever I end up being and they did just that, without damage, without added cost and without excuses.  Just Did It!  I am very grateful.

Service cost: $2100

We recently had to move alot of items from California to New Jersey.  Basically a 26 ft. van would be completely filled up.  The thought of the move was overwhelming.  However, once I contacted GPS it became evident to me immediatey upon speaking to Tammy, the coordinator in the office, I knew they were the ones for the job.  I had gone on-line looking for a company that would be able to accommodate us since we had a very small window of time, to meet, decide and move.  We had less than 3 days for the decision making.  To do, not to do, do later, etc.  Once we found out that Abe the Dispatch Manager would actually meet us at the site where everything was located, it was a big relief.  The reason for this is because every other company (and there were at least 10) would not take the time or make the effort to meet.  They would email a form that had to be completely filled out, item by item and nothing less. Once we met with Abe he laid out the entire process and made us feel confident that this job could be done in a timely and most efficient manner.  We were correct. Once the truck showed up for the delivery in New Jersey, they got busy fast.  They came in an 18 wheeler, friendly, efficient and very fast.  They had called me two days prior to alert me to the time frame, then the day before and also instructed the method of payment that would be expected at time of delivery, etc.  As easy as it was at the beginning, the end result was excellent as well.   Anyway, I cannot say enough about this company.  Hire them fo your moving needs you will not be disapointed!!    .

Service cost: $6500

During our company relocation last fall, I was tasked with the job of locating a professional out of state moving company. Following many recommendations, I settled on GPS Moving and crossed my fingers for a smooth relocation process. I have to admit that they received my inquiry very well, and gave us professional yet warm service from the quoting stage to the final unpacking stage. I also have to commend their packing crew who were super efficient and very personable. Thumbs up GPS Moving!

Move size: Commercial Move Service cost: $3729

*UPDATE*

We have discussed the issues we had with our move with Tammy. GPS acknowledged the issues we had and we were able to come to resolution to help replace the items that went missing. GPS did do their due diligence to find some missing items and shipped them from CA to NY. Since we received our missing items/resolution for items not found I am changing my review from 1 star to 3 stars.

*ORIGINAL REVIEW*

I will outline our experience with GPS. Vanessa was our account coordinator and did a good job assisting us with obtaining a quote for our move from San Diego to New York City. I probably requoted about 2 or 3 times and she turned a quote around to us in a timely manner each time. After final quote our cost was about $3300. Day of move the movers arrived on time and there were about 5 movers tasked to move our boxes and furniture. Movers were professional and from what I could see did a good job loading and unloading and respecting items that were marked glass or fragile. Our box count was over what was quoted so our moving cost was raised to about $3700 which was fair based on the assessment done by the movers. Our items were picked up 7/30/2018 and I was told by the movers that our items would be delivered within 7 - 14 days. The reason we would not recommend GPS is due to not receiving our items until 9/5/2018 (37 DAYS LATER).

In the time between we would check in with Abe to see why our items weren't in transit. The first time my wife called he would not let her talk and just spoke over her and hung up on her. Second time my father called to see if there would be any offer of compensation for late delivery (We were estimated 7-14 days by our movers but our contract outlined that delivery could take up to 21 business days, this was still not met). Abe said it was our fault because he was unable to book our service elevator (it was already booked) in our building to deliver on the 21st business day. The problem is that he was sent information a week and a half before then that said he would need to book the elevator a week in advanced. He tried to book it the night before on labor day weekend (yeah good luck with that). We told Abe that the items were late due to his inability to deliver on time but he continued to say there would be no compensation, "not his fault". We told him that we were planning on writing an honest review and was not happy with the service we were receiving and he viewed it as a threat and said he would not be threatened.

Day of delivery was ok. We had 3 movers that had to double park their truck so we were forced to put a deposit down for a parking ticket before the move. We were only charged extra for distance to move from truck to elevator but within the contract terms this was fair. By the time our items arrived we were missing a few things (1 box, shelf inserts to our tv stand, and a laundry basket with our bed comforter in it). The missing box was found to still be in San Diego and was shipped over. The items had to be packaged into new boxes since the original was thrashed and destroyed in their possession. When we received our shipped items our $300 Bluetooth speaker was missing. Please reference update regarding missing items.

Move size: 1 Bedroom Home Service cost: $3700

We used GPS to move from the Los Angeles area to South Florida, and are very satisfied with the services. Vanessa, our contact, was extremely helpful and professional, and very pleasant to work with. She patiently answered our questions and walked us through the process. When we pointed out some inconsistencies in the quote, she immediately addressed those, working late, and the issue was solved to our satisfaction. She was readily available by telephone and email, other people in the office knew our business and helped out too, so we felt well supported. Our move across the country took barely more than a week. Again, while we had access to the driver by text and phone, Vanessa assisted us with the communication.
Except for some minor damage to a few items, everything arrived in perfect condition. I would definitely use GPS again.

Move size: 1 Bedroom Home Service cost: $3054

My husband and I wish to thank GPS Moving for the excellent service and support they provided for our move from San Diego, Ca to Wilmington, N.C. They were always pleasant and informative with any questions we had and their rates are comparably reasonable. They even provided storage services for several months during the time we were searching for a house to buy in North Carolina. They sent us an email in advance to inform us when the next storage payment was due. When we bought our new home they delivered our furniture in a timely manner and the furniture was in good condition. I can only say great things about GPS moving. If we had to do it again GPS would be our first choice as a moving company. We highly recommend GPS Moving and Storage company. Joan Ross.

Move size: 2 Bedroom Home Service cost: $21000

PROS: Nice movers, great job wrapping furniture, quick delivery one state away

CONS: Frustrating admin team, did not know delivery date until one day before (they partner with other companies)

Overall, the movers were great and I had a nice experience during both the pickup and delivery. Drivers and delivery team were excellent, and they wrapped up all my furniture much better than moving companies I have used in the past- no scratches! My 2 floor lamps, however, were broken, and the admin team was very frustrating to work with.

Move size: 1 Bedroom Home Service cost: $1917

With covid19 making everything so uncertain, I was nervous about my upcoming move from Southern California to Washington state. Tammy my mpoint of contact person with GPS, instantly eased all worries and answered all my questions in a friendly yet polite manner. Explaining in detail what I could expect. A couple days before my move Alex, Angel and Alejandro or the triple A team as I call them. Arrived at my place to gather my belongings. They packed everything, with more care and detail then I would have. GPS has a 10 day delivery guarantee. Those Rockstars had my stuff delivered in 3 days. Promptly after arriving to my new home the triple A team unpacked my stuff putting everything in its correct spot. The stress and hassle of moving state’s away was greatly reduced thanks to the helpful, friendly and hardworking team at GPS. If you're in the market for a moving company I strongly recommends GPS. They are true to their word, accommodating and value their customers.

Move size: 2 Bedroom Home Service cost: $0