Global Elite Relocation Services

I had a move from Florida to wisconsin, spoke with a gentleman and decided to move forward using this company. I wish I hadn't. I will get to that in a minute. The day of my move December 18th 2023 was perfectly fine had some extra items whi h I had already expected I would need to pay extra for, that was fine and the two gentle man that moved my items were perfectly nice. However the drop off is where everything went to he'll. Before the items were even dropped off the two men told my sister she would have to pay 100 dollars because of a set of stairs. Now when I initially started the process I was assured one flight of steps was fine. Then a surprise when that is a lie at drop off red flag number one. My poor sister paid the 100 dollars which was not documented on the reciept and they dropped off my items. While taking inventory later that day I noticed I was missing a 32 inch tv and a purple checked bag suitcase that contained non replaceable books, as well as two of my lamps were broken at the socket where the light bulb goes in. I immediately panicked and called the customer service. I spoke with a women and she assured me she would speak with the drivers to find out what happened. I re ieved a voicemail which I still have Mayne 30 minutes later stating my items had been mistakenly left on the truck and would be dropped off when the truck circled back in about two weeks. Annoying but ok fine. Those two weeks go by and I contact customer service again and again receive an voice mail which I still have that states that it wasn't just my items missing but others as well as the shipments the trucks got mixed up and others got the wrong items. Please be patient while we figure this out. I was patient. When I contacted them again I was told that no the items wre lost and to file a claim. So I did. And do you want to know what the people from the claims told me, they do not work with your company. Excuse my language but what the fuck. It has been months and my items are still missing and there has been no resolve to this.

Move size: 1 Bedroom Home Service cost: $2100

Started out with a quote for $3800 with descriptions on what we had which totaled to around 93 items moving van solutions came as that who was hired out by Global and they showed up and was only able to load 35 items unless we pay an additional $3500 pretty much double from original quote. In the end we had no choice as it was moving day pretty shitty deal if you ask me. Then was told by crew lead it would be 3-7 day delivery from PA to Florida, ok that’s acceptable …..we’ll it turned into 2.5 weeks totally pissed, then the movers didn’t even unwrap my items or put my items together, that’s what I paid for and no one bothered to own up to this neither company. Global did come back with a $150 refund slap in the face considering the movers left all their trash and what I mentioned earlier, I actually calculated should be close to $1400 refund considering the extra work my family did. Oh yeah that $150 refund Global wanted to give me was to also keep me quiet and it give a bad review , hush money ……what a joke and that was Michael I dealt with and when I turned it down he got angry. I would not recommend Global Elite Relocation Services

Move size: 3 Bedroom Home Service cost: $8000

I went through global elite. They say they pride themselves on customer service. Thats a lie. The 3rd party (the moving depot) that showed up in a rental truck a day late, threw my boxes around like nothing, left their garbage all over my house, missed items tagged for moving, only could pay cash or thru zelle, charged me 1500 extra, and then ghosted me. Haven't responded to emails or voicemails left with the company confirming my delivery date. They emailed me 10/26 to confirm delivery date with the delivery date section left blank. I responded 10/26,10/31,11/3,11/6 and called and left voicemail 11/6,11/7,11/8 and today is 11/9. I've had not even one response. This company is a scam, IF I receive my stuff I'm sure it will all be broken and their free insurance is 60 cents per pound so that won't cover the damaged or most likely not delivered items.

Move size: 3 Bedroom Home Service cost: $4500

This company is terrible. I dealt with one lady on the phone for at least two days. I signed the estimate less than 20 hours later. I sent her an email from the emails she sent me and told her I’d like to cancel it this time we’re not gonna move furniture For now. she emailed me back saying well I hope you’re not changing your mind due to money. long story short I have quite a few emails back-and-forth and I told her just refund my money. It’s only been a day and it’s 40 days before the move, she didn’t tell me or give me a direct email to cancel. (I wasn’t home to read the estimate that I signed ) she had her boss call me and try to talk me into staying and , neither one of them told me that this isn’t the email you send for cancellation. I sent it to the email I’ve been dealing with the lady since day one. And remember, she emailed me back two times. Now they’re sticking me over $400 terrible company not a way to do business I well not recommend anybody that these people.

Move size: 1 Bedroom Home Service cost: $1558

I hired this company to do a small move of 250 cu ft. from NH to FL for 8/31. I asked about any hidden fees or cancellations, as it was a lengthy contract to be signing on the spot, over the phone, and could take a while to read. I was assured, in an aggressive manner, that they are a legitimate company and that nothing is hidden. I put a $520 deposit down on 8/18 and had to cancel the move on 8/25, due to us not closing on our house. They told me I was out the deposit because I was outside the 72 hour cancellation window, from when I booked. I gave 7 days notice to fill the space that I was using and they told me "too bad". These gentlemen are pushy and aggressive and the cancellation call even escalated to him yelling, once I told him that I would get my credit card company involved. Buyer beware of this company! I'm just glad I did not trust them with the few valuable possessions I had. Would never recommend.

Move size: Studio Service cost: $1520

Global Elite Relocation Services a five star company. My family and I are extremely grateful for everything they did for us. The crew was very friendly and respectful and i am personally very thankful for the hard work and respectfulness shown by the crew during our move. They went over and beyond, way beyond my financial capacity. This being our first time using a moving company we were unprepared in a few ways and they did an outstanding job tending to our needs and making sure our move was complete. Global Elite Relocation Service went above and beyond for my family and me. Without their huge helping hand our impossible task of last minute moving became possible.

Move size: 3 Bedroom Home Service cost: $3400

Excellent move... 0 problems. From changing my initial move date, to covering all our woodwork and staying away from corners and walls, and happily handling some special requests to move exercise equipment, my movers and their support staff were all about providing outstanding service. I've moved several times and my crew by far was the most careful and respectful of any company I've used. They were clean, on time, well prepared, and got the job done in the amount of time I had requested.

Move size: 3 Bedroom Home Service cost: $4230