GB Liners Limited

Never accept liability

After an awful experience with GB Liners, I trawled through its TrustPilot reviews and all bad ones have one thing in common - the sarcastic responses from the owner never ever admit liability. Warning you are not insured, so when something goes wrong, no matter what the salesperson has told you, it is the owner of the company that acts as judge and jury and he always says “not our fault”. We’ve had to take them to court - appalling!

London to San Fran - Avoid these Liars.

We made a massive move from London to San Francisco, with my wife 6 months pregnant at the time. With such high expectations and the most expensive fees we chose GB Liners in hope to alleviate stress for a quick and painless move. Unfortunately the move was far from perfect. Our items arrived 12.5weeks after they were taken well above the 8-9week window we were sold. As soon as we started the question, the charm of the staff evaporated. Other reviewers who experienced their arrogance are not wrong. They state they are the number 1 rated by BAR but outside of the (UK), here in the US they have a poor reputation. If only we had known - if you’re moving outside of the (UK) avoid these cowboys.

For the US they use another provider - termed a partner. Several of our items arrived scratched. An old photo with shattered glass and the delivery team (1 bloke and 2 adolescences) refused to re-assemble furniture expecting myself and my now term wife to do it.

When we complained we were met with - we are sorry you’re not happy but it’s not our fault, we are the best everyone tells us. Having paid up front we have no move, but it’s not often you make the effort of writing a review so I hope…

Avoid at All Cost.

AVOID AVOID AND AVOID this arrogant and ignorant company I never had to deal with a buisness that does care that little about their customers and is arrogant thinking they are the best and only company can do removals. How wrong they are. We moved multiple times across Europe ourself and our staff. After reading the reviews I thought I try them as our usual company we use is fully booked for the period we require the move of two housholds. I requested a quote for one of them and my first call with a agent from gb liners was so unprofessional and rude I decided to email the office directly raising my concern about it and the only response was saying more less well go with a other company if you don't like my staff instead of calling me and have a chat about it and discuss my quote. I replied again saying that this response reflects the customer service from the first call and I will look for another company that cares more about their customer than gb liners. The respond was :

I doubt it, but you clearly know best.

Rob Bartup | Managing Director | GB Liners Ltd

If you don't care about customer service and want to be contacted by rude unprofessional arrogant company that you…

Terrible delivery.

Terrible after sales.

Got the delivery scheduled for a Saturday (not because I wanted, but I was informed this was the only day available) and the delivery never arrived.

Nobody bothered calling me to to tell what was going on.

Called the office, no answer, called the emergency line, someone keeps hanging up.

Very unhappy customer.

One way conversation.

This firm seemed pretty good, said the right things. They worked hard on the day and dropped off plenty of boxes before the move.

The head office do not ring you back, as a rule the person you need will be on the phone, “we will call you back” they never do. If something goes wrong, as did in our case, they deny responsibility, leaving you with the cost after having paid nearly 2K for the move, effectively your word against theirs, ergo, you are the liar.

Had hoped to use them again after we move from this rental property but not if it means dealing with their head office staff.

I would not recommend and won’t be using again.

Bad experience: overpriced and poor service.

I had a really poor experience with them moving from London to the US. I had to decide between air freight (very expensive) and sea (cheaper, but takes much longer), and even though I didn't have many possessions, sea freight was quite a bit cheaper..at least based on the initial estimate provided by GB Liners. It is very difficult to anticipate exactly how many boxes (cubic footage, weight in kg, etc.) you are going to have, but I did my best, and deliberately overestimated how much I had. If I had *underestimated* things, GB Liners would have penalized me for it: they adjust your bill and then some to account for a weight or size greater than the estimate you provide. As it would turn out, I had about 10% *less* than I had estimated to GB Liners, and despite my items taking up less space and weight, they refused to refund me the difference. I found this practice to be very sleazy. This was on top of being several hours late to pick up my possessions on a very stressful morning (when I had to vacate my flat). In addition, the company that was contracted to deliver my items to my new address got a parking ticket -- as if this was my fault? -- and they billed me for this. It would…

Removal to store / storage / delivery to address.

I am not one to write reviews however I am moved to in this instance.

We had GB liners remove our belongings to store, store them for 9 months then deliver them to our new address. They are APPALLING. Do not use them.

They insist on payment up front for removal then offer poor service. Unflexable staff. Nobody willing to make a decision. Had to come on 2 seperate days as they had not hired enough removal staff.

Once they have your belongings in store they wheel out the extra costs. We were invoiced £200 just to look through our belongings while in store. (Check the VERY small print of the T+Cs)

For delivery they want extra money for delivering to more than ground and 1st floor that isn't mentioned before they have your belongings. They want payment in full upfront - again. Meaning that poor service is almost guaranteed.

All in all a very bad experience I hope to spare others of this.