Fox Moving and Storage

We called Fox Moving last minute to have them move us out of our apartment and they worked us in. Jonah and Johnny were great guys and really helped us out. They did a fantastic job. We left a room full of furniture planning to move it ourselves on a different date, but were so happy with our service that we called back and had someone move the rest today. This time David and Mickey were the movers and they were also excellent to work with and did a really good job. I would recommend any of these guys to help you move. I will also most certainly call them in the future if we move again.

Service cost: $200

Worse move I have ever experienced. I should have listened to the reviews on this site.

90 minutes late starting and then the local move took 10 hours with 3 guys (3 bdr house; 15 miles away). Started off great, but two hours in, they switched out a crew member with someone's first day on job, who showed no initiative. They didn't get everything on the truck so I had to make an additional 8 trips with three different sized vehicles (including one pick up truck) the next day.

The company credited back $160 (the difference between 3 guys vs 2 guys). While that was appreciated, it doesn't make up for the time lost. Since then, I've discovered my light colored sofa and loveseat cushions weren't wrapped and have black scuff marks on them and they broke the switch on my standing lamp (not repairable). It's five days after the move and I'm still aggravated.

Service cost: $800

The appointment was set for 3p-5p on 3/1/19. No calls. No apologies.., only broken promises! We were promised 3 movers, but only 2 movers arrived at 7p. Although the 2 movers, DeVonte & D'Way, were able to move us to our new location by 9p.., this was on of the most frustrating experience - EVER! We kept our promise to pay the flat rate of $437.00, but when this matter was brought to management, their response was to offer a mere 10% refund. Absolutely disgusted.., and left feeling disrespected!

Move size: Partial Move Service cost: $43700

Fox Moving in Chattanooga was a local company for us in TN so we immediately thought about them. We simply wanted to spend our dollars locally. We were moving to FL and needed to get the quote and the dates firmed up. I would send emails and get no response. Finally, one day I called and Chad answered the phone. He apologized and promised to get me the quote on Sunday, which was two days later than originally promised. Finally, Monday night, I get a call from Austin Manley in Nashville asking how my move was progressing. IT IS NOT because I can't get the quote. Finally, late Monday night after I sent emails to Chad Holmes and the owners I get the quote. But no one other than Austin Manley took the time to even type back "I am sorry let me see what I can do to help". My husband and I chose another mover because if we can't get any help in the beginning what makes you think you will be able to get any help later down the line. To this day, not one of the owners has bothered to respond. I personally hope they go out of business because they treat their customers very poorly. As far as I am concerned I do understand people are busy but that's what they make IPOD's, Iphones, and that's why we have email - USE THEM! THis company is the worse moving company out of all the ones I have dealt with - PLEASE SAVE YOURSELF TIME MONEY AND FRUSTRATION AND JUST STAY AWAY FROM THEM.!

Service cost: $5000

DO NOT USE THIS COMPANY!!   They are a nightmare to deal with from start to finish!   They were the least expensive so I gave them a try.  When the moving team showed up to load the truck they were unprofessional from the start. The loading of the truck was herrendous and they actually broke or scratched everything they moved.   If you use this company get ready to replace everything you let them move.   When I contacted them to have them fix, repair, or replace what they hed damaged I got little response and they wanted me to settle for $500.   Again please DO NOT USE THIS COMPANY!

Service cost: $6000

Ok first let me say..my actual movers were great. Very friendly. Professional. And fast. HOWEVER, this company seriously screwed with my money. When I booked my move.. I was required to put down a $100 deposit that I was told would go towards my final balance. No problem. Right? Well at the end of my move, there was no recollection of my deposit. My movers called their manager while at my house to check to see if they showed the deposit. I personally heard the manager state he would check and give me a call. Well guess what? I never got a call. The next morning, Saturday, I check my account. Bam!! I was charged the full amount for the move. I call and speak with Heath, explained the situation. He acted as if I was lying. Asking me "Am I sure I paid a $100 deposit?" Excuse me? I had to literally explain to him that I am staring at my bank account as he speak. Well he calls the "home office", and what do you know..he finds my deposit. Great! Just give me back $100 and we're all great. Oh no. Too easy. It gets better. Apparently while trying to refund me the $100 I was overcharged..he accidentally charged me another $100!! Great. So here it is. In the middle of a move, and I'm out of $200. He said that he would refund $200 and I should see it in my account "shortly". News flash!! It's Saturday!! So no, I'll see it Monday at the earliest, which means I'm just out of $200 that I really needed to help with moving expenses. Well here it is. Monday. Check my account. Do you think I saw the $200 refund I was due?? Of course not. There is 1 deposit refund..for $100. I'm fed up. My recommendation. Stay away unless you have lots of time and money laying around to waste with these people. News flash. If a customer is telling you they paid a deposit, before you charge their card, as a business, you check every system you may have UPFRONT!!

Service cost: $224