1st Class Moving Memphis

1st Class Moving (Chris Fannin) is illegally operating and using bait & switch tactics.  After a terrible experience that ended in a bill that was triple the amount quoted, I attempted to locate the owner which quickly resulted in discovering that the Federal Motor Carrier Safety Administration has revoked their DOT# and ordered them to be out of service.  Their insurance has also been cancelled according to the FMCSA.  I contacted the US Dept. of Transportation who let me know that 1st Class Moving & Storage should 'absolutely not' be operating as a moving service for any type of moves (interstate, intrastate, in-town, etc.).  I had originally requested to move a 2-3 bedroom house, and a 5x5ft storage unit 10-25 miles with approximately 50 boxes, a small wine fridge, and a few pieces of furniture.  All of my beds, other appliances, and many boxes had already been moved.  I was quoted $305 for two movers to take approximately three hours.  This was in line with three other quotes I received.  I went with this company since I had a very specific time frame to meet.  Instead of two movers, Chris sent four and told them they would be moving a 1 bedroom apartment instead of a 2-3 bedroom house.  The movers that showed up were extremely out of shape and already tired from other moves that day.  Several times I asked the movers to speed things up which didn't help.  I had to constantly monitor and reiterate what had to be moved instead of focusing on an important discussion with my realtor.  While they were deliberately taking more time than they should have, they also did not appear to be physically capable of moving much faster.  Since I had to be moved out by that night, I had no choice but to pitch in and help with things like emptying the garage attic of empty boxes.  It ended up taking 5.5 hours to complete the move and I was sent via text message a bill for $945.  I let the person who sent the bill (Chris Fannin) know that the move should have absolutely not taken 5.5 hours which kicked off an argument resulting in him threatening legal action.  An ironic result since he is operating illegally to begin with.  I have documentation to prove all claims and am currently waiting for my credit card company to work through the dispute I filed.  I am also waiting for a call back from the Tennessee office of the FMCSA to discuss my claims.  Bottom line, avoid at all costs!

Service cost: $945

We had actually hired a different company, who on the morning of our move, did not show up. They apparently didn't have us on the books, although we scheduled it several weeks before and they took our deposit out of our account already. We scrambled to find a company last minute and it was imperative that we be out of our house by 4 pm per our contract. 1st Class Moving had 2 men available and got to our house very quickly. They worked fast and were very diligent. They packed the truck with excellent technique; we were impressed at how much could fit in it. EVerything went smoothly, and we were so very grateful for them. 1st Class Moving was our last minute choice this time, but will be our VERY FIRST choice next time and our very first referral company. Fantastic experience and great service! Thank you 1st Class Moving!

Service cost: $600

1. When the movers came to the location that I was moving from they did not use any padding to wrap my dresser mirrors or drawers. They struggled to keep drawers from coming open as they moved them. Whether or not they had all of the necessary supplies on their truck is still in question. But I do know that they did not utilize it.  
2. The movers were supposed to trail me to my new place, and they veered off when we reached Walnut Grove Rd, giving me NO notification. I had to call to see where they were with MY items. This is bad business practice. I have never met you before, and I am paying you to move my personal things, I need to know where you are with my items at ALL times. I am not complaining about the detour, although, it was still an unprofessional action during a move, but I am complaining about the lack of notice. It is a scary thing to look back and no longer see the moving truck you hired behind you and have no idea where it went.  
3. When we got to my place, the movers broke the bottom piece to one of my larger chests. It is just the bottom decorative piece. The dresser was purchases at Royal 2 years ago, and was worth $500 at the time. It is apart of a set, and it would not be enough for me just to purchase a new chest.  
 4. One of the movers asked to use my restroom, although I did not have any tissue paper or paper towels. None of my stuff was unpacked, and they were still supposed to be moving my items. I assumed that he had to pee (for lack of a better word) and let him use my bathroom. He came out of the restroom rubbing his hands on his shirt and asked if I had any incents. Of course, I didn't. All of my items were still packed! He had defecated in my bathroom, before I had even used my bathroom without any tissue paper or anything! I had to dig through my boxes and finally found a candle to alleviate the smell. This was highly unprofessional and, frankly, DISGUSTING! He spent the majority of his remaining time complaining to me about how he didn't want to do another move that day, talking on the phone, and failing to help the younger gentlemen put my furniture together. Not only this, but he had me help him put one of the mattresses on the bed. I had two movers, two paid movers, I should not have been asked or expected to do this. The only reason that I did was because by this time I was completely annoyed and ready for them to leave.  
5. After finally unpacking all of my things around Thursday of the same week, I discovered that my wine glasses and candle stick holders were all broken. THEY WERE IN A BOX LABELED FRAGILE. None of my items were handled with care. All of the boxes were thrown around in the moving process, but it was not until Thursday that I discovered these damages. This is what lead me to finally file a complaint. It was the straw that broke the camel's back. (Picture examples are attached. I even have a shot of the box marked "Fragile" that the glasses were in.) The box's contents: two glass candle stick holders, one set of 4 purple wide mouth wine glasses, one set of 4 clear wide mouth wine glasses, 2 other clear wine glasses, and one set of 4 drinking glasses.  
6. It took 2 weeks to ever get a receipt, and I had to request it several times even though I paid for the entire move with cash, in full.

Service cost: $245

I had to move across the street to another apartment because my apartment was flooded out. I contacted this copany and they advised me that I could get three men for two hours for $200. I have my own trailer, so I packed everything in boxes and loaded the trailer so the first trip would be ready for the men once they got there. Once the men got to my apartment, they told me that there would be extra cost for stair. This was nowhere in the contract. I felt like I was getting strongarmed at this point. The men started to work and took a number of cigarette breaks and wasted alot of my time and money. Once my two hours was up, they advised me that they would stay longer and finish the job for another $40 a person. I had no choice but to run to the ATM and pay these men to finish the move.
Also, while moving; one of the guys attempted to move a nightstand and a microwave down a flight of stairs on a handtruck (pushing it rather than pulling). Resulting in the items dropping down the flight of stairs. They claimed that they would reimburse me .60 cents a lb. This ended up being $45.00. So they were suppose to give me $45.00 to replace a microwave and a new nightstand.
I try to support small business owners and this time I really paid for it. I would have been better off seeking assistance from some local day workers or a couple of men off the streets.

Service cost: $200

My name is Bryan. I live in Atlanta and am moving to Covington with my Fiance who currently lives there. My story starts with a phone conversation and ends with one of the most horrendous days of my life. The owner of First Class Moving is one of the most abrasive and pitiful people that I've ever had the privilege of knowing. He's has absolutely no scruples, will lie to you at every point of the move and then curse you out if you demand satisfactory performance. Wednesday, March 28. I called his office and was searching for decent moving deals and we spoke for thirty minutes. He promised his guys were professional, had insurance, licenses, and would get everything moved without a hitch. We were moving from Bartlett to Covington to a storage unit. We agreed to move on Thursday, March 29. I was driving from Atlanta to Memphis on Thursday afternoon and he said that they would finished by the time I arrived. The move was supposed to start at 3:30 PM Thursday, March 29.   Chris, the owner, called my fiance at 2 and started asking if we could pay in cash. Multiple times he called her and started negotiating this point and since I was paying for the move she directed him to me. He called me and since I was driving from Atlanta to Memphis, I had planned on using my credit card to pay for the move. Later on I find out why he needed cash so desperately.   I called him at 3 and verify a correct eta and my fiance arrives at her house, ready to move her stuff. He doesn't respond to me and then calls me back at 3:15, saying that his guys would be a little later, about 3:45. Now his favorite statement is that they will be there in twenty minutes. He says this about forty times throughout the next three days.  He keeps saying that his guys will be there soon, yet at 4:30, they still haven't arrived. Why? I found out from his guys that they were moving someone elses stuff that during that time frame. I'm aggravated at this point but my fiance and I decide to give them another chance and do the move early in the morning.  We stayed in Covington at a hotel and left early in the morning about 7 am to get to Bartlett at 8:30, which was the negotiated time from the prior  afternoon.Chris, once again, is extremely selective about answering his phone or texts, and leaves me with they will be there in 20 minutes, this is at 8:40. Ten minutes late again.9:00- The movers arrive in a truck that looks like its on its last two legs, which we find out later it is. The two movers are former felons, nice guys, professional movers who I would use again with my own [EDIT] truck.They prepared our furniture and made sure all dings were marked and recognized. I can't see this enough, they were excellent movers.    The lead mover said that they were told to be at our house at nine by Chris.10:08- We leave, fully packed in the moving truck. We have a 35 minute drive to Covington. 10:38- We noticed the movers are driving about 25 miles per hour on the interstate and they pull over. They start up again and black smoke billows out of their exhaust. They finally pull off the interstate and start going again and this time they pull over on the 2 lane highway off the interstate near atoka? 10:45- Chris responds saying that he's sending one of his trucks up and they will be there in 20 minutes.11:05- I called Chris again and he doesn't respond for fifteen minutes. Says that they driver is on his way. 11:10- I speak to the drivers. They don't have a phone to call their boss. They can only text them on their "Cricket" phones. I started a conversation with the guys. They are both cash movers. They receive 12-15$ an hour and have absolutely no money on them to get a taxi back to Memphis. 11:35-All of this time on the highway we can being passed by semi-trucks, car, trucks, and industrial equipment with my fiance, myself, and this moving truck behind us. INCREDIBLY DANGEROUS! 11:40- We called Chris again fifteen times and he never answers us. He ignored all texts12:30- I call other moving companies and they are all busy. We call her family to get a uhaul and come unload it for us. Chris demands that when the trucks get there that we pay his men  for their work.. We get into a huge argument.13:00- We call the police department and they arrive and threaten to tow the truck and help us get on our way.13:15. I find out when their truck does arrive that neither one of the movers has a valid license, in fact, they are both suspended. The new truck driver told me that they couldn't find the keys to the truck and then were finishing another move before coming out to us.The movers then take off with our stuff and he didn't find them for another hour and we couldn't call them, and Chris was ignoring our phone calls. The guys actually did help us move and I paid them cash. This was the absolute worst experience that I've ever had and I spent six years in the military. DO NOT WORK WITH THEM!

Service cost: $275

I am a physician moving from Memphis to Kalamazoo. My friend who was moving to ohio also decided to go with them. The pick up was exactly on time. Chris was very professional in his dealings. We had packed our boxes ourselves but the unassembled the Bed , sofas , I got the UHAUL Plasma TV moving system which I highly recommend for plasma TV s. Loading was done in 3 hrs. Delivery day was off by 1 day but chris was informing me all the way , so we were ok with that. The stuff was delivered , bed assembled , Plama TV was fully functional.. The only issue was my child s furniture had some damage but it was actually showed to me by them , pictures taken and a refund will be received. My friends stuff reached same day. He was very satisfied . I will fully recommend them.Very professional and courteous . Communication all the way till the delivery. Chris is very prompt in replying.

Service cost: $1300