Flynns Moving & Storage

Used Flynn's moving services and had a horrible experience.  Please beware of these people. I recently had to move a one bedroom apartment to a single family home. When you call them their customer service rep Amber is very nice on the phone.  However when the movers showed up they showed up 15 minutes ahead of time which is okay.  They moved all my stuff and then during their ride to the destination they took a 30 minute lunch break.  We were paying them by the hour, we called and Amber assured me we do not need to pay for their lunch time.  When they were about to finish unloading my stuff they kept my Flat screen TV and my expensive desk on their truck until I pay the bill.  How cheap can they get.  They did not credit me for the lunch 30 minutes I had to pay for it.  The movers were screaming when my father in law confronted them about the lunch time.Overall a horrible experience.  Please do not use them.

Service cost: $771

I was quoted a price of 315 dollars for a 3 hour move with two men. That to me means 315 dollars for a 3 hour move with 2 men. That was a load of garbage. They would not take my 3 most valuable items off the truck until I paid them. The 315 bucks was now 460 bucks because I had to pay for travel time apparently. At NO point in time was this ever discussed. When my wife questioned this, the driver had a meltdown like a three year old, called her a C*@t and threw his clipboard. I was so mad that the police were just one button press away. throw into this the two guys they sent me were two smart arsed kids with foul mouths and lots of commentary about what "chicks" they hook up with. So now ask me what I think of them. I would rather crawl across a hotbed of coals naked with a grand piano strapped to my back before I would recommend them. On a side note. Thanks Flynns for leaving me 4 nice moving blankets and all of those straps. They will be used.

Service cost: $460

Warning on Flynn Moving Company

An Opinion:

5/15/2020

Mr. Brown,

We are in receipt of your decision, regarding our numerous losses, so realized, during our recent move. Your analysis and reconcile leaves much to be desired, as applied, to the various items damaged or having gone missing. You charge that some items were not listed in your manifest and therefore did not exist. Of course, you are well aware, we identified items to be loaded (with blue stickers). What actually occurred, was the unauthorized move of virtually everything (without blue stickers, including all of our clothing) driving us to occupy more bins than previously planned. You may recall our visit where we asked for some clothing and was informed of a cost ($50.00) to retrieve each bin (on a later date the charge was withdrawn). A number of costly items were broken (clearly identified "fragile' and contents, I.e. 'crystal'). In all, your arbitrary account lists our combined loss at $100.00. I would challenge you to replace items (at that price point), along with an artisan oil painting we have cherished for 27 years. I am missing 2 expensive ladders (telescope and folding) and a green 2700 psi pressure spray. There may be other items lost, yet to be identified.

Moving a household, at any cost, is a bruising proposition and one froth with many unfortunate outcomes. This one certainly qualifies … in said order. Meanwhile, you insult us with your attitude and your proposal for remuneration. We do not accept insults lightly .. nor do we need your paltry award. Rather, we invite you to keep your $100.00 (from us to you) and proffered, in the same insulting manner, as rendered to us. But, know full well, our extremely negative experience with your company will be well-documented and disseminated (with all available speed and distance).

Good day to you sir, and I trust we shall maintain our standing .. well-beyond social distancing (with no need to respond).

Regards,

Del D. Gomes

Maria C. Gomes.

Move size: 3 Bedroom Home Service cost: $4200

This moving crew (2) moved my already boxed belongings. It was a one bedroom apartment without the mattress and box spring. It took exactly 2 hours=(150$ per hour) including travel time. They worked fast and efficiently but didn't communicate with each other so some items had to be returned to the apartment the vacuum and the air conditioner. Everything arrived in superb condition, including the boxed items which I didn't get a chance to look at before they left. They have you sign a paper that everything that was in the condition it was before it was moved. The next day I looked at the dresser and there were scratches scrapes and gouges on the dresser that I have personally cleaned before the move. The dresser was in perfect condition before the move. I spoke with Aaron the manager and sent him some photos of the damage. He refused to come and see the dresser. I would have put it out in the hall so he would not have to come inside. A second set of photos of the dresser was sent. His tone changed and said he would discuss this with his movers. One of the movers seemed experienced and the other one was definitely new to the business due to the questions he was asking. Aaron the manager spoke to me in harsh words like I was some king of [EDIT] and said that his movers couldn't have possibly have done the damage. He refused any compensation and denied any wrong doing. His company is licensed and insured and should be liable for damages. He is not registered with the BBB. He is being reviewed by the DCP and the BBB. Do not use these movers!!!!! They are also known as Flynn Movers.

Move size: Studio Service cost: $35880