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Five Star Moving Company

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111 reviews

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Address: 600 Mamaroneck Ave Suite 400, Harrison NY, 10528

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Site: fivestarmovingco.com

Phone: (855) 417-1811

Email: info@fivestarmovingco.com

States of operation: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Kentucky, Maryland, Massachusetts, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin ..see more

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Five Star Moving Company About Reviews Costs License Contact

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Five Star Moving Company

Average service price

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$ 3582

Interstate move average

26% less than market avg.

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Review summary

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4.2

111 reviews

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

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Tony May

Jul 01, 2021

Long-distance move from Los Angeles, CA to Denver, CO

Thanks again!

I didn't know what I was really doing, especially with the pandemic. I got a call and received probably the most professional and well-mannered individual on the other line who turned out to be the one that got me and my wife to our new home and really earned our business. Very helpful, you guys were honest and told me exactly what I needed to know right I needed to know it.

Thanks again

Move size: 2 Bedroom Home Service cost: $4000

Bl Williams

Sep 01, 2021

Long-distance move from Roanoke, VA to Bismarck, ND

Save yourself the headache

Review

Do not trust this company or Thomas Downs. The company is a broker and once you pay your $500 deposit, Thomas flips a switch and could care less about you or your move. He will go from nice and professional to petty and useless.

For starters, he grossly underestimated the cost of the move. When I asked for an estimate, he repeatedly told me that I didn’t have enough stuff to move and said I could add things since I didn’t meet the minimum amount anyway. So I did, at his suggestion. Listening to him was a big mistake. The movers tacked on a ton of extra fees and the move wound up costing 50% more than Thomas estimated. I have moved a dozen times in my life and this is the first time an estimate I was quoted ever changed. The difference in the moves? Using this company as a broker.

They make a big show on here about calling them to address your concerns and “they’ll make it right”. Instead, Thomas will take no accountability for anything. When I called and told him I wasn’t informed about extra fees, he said he didn’t have time to go over every “minuscule detail” with every customer and “we partake in nothing a carrier charges”. Think about that. He admits he doesn’t go over everything because he can’t be bothered. And once he has your deposit, you’re pretty much on your own because it’s up to the carrier what you will be charged. He also bragged about how he runs a multi million dollar business (not particularly well, if you ask me), and accused me of trying to sneak things on the truck. *insert eye roll here* This is who you will be dealing with if you have any issues with your move.

Interestingly, I looked at the other bad reviews on here and most of the customers who have negative experiences dealt with Thomas. So proceed at your own risk with him. Or better yet, don’t use this company at all.

Move size: 1 Bedroom Home Service cost: $3000

Patricia Marvin

Dec 01, 2021

Long-distance move from Nevada to Kentucky

STAY AWAY

They claim that they contract out your move to movers that have positive reviews. Our move was contracted to a mover with so many bad reviews it was unbelievable! Obviously we found this out the hard way. You trust a broker would use a reputable company. Our $20,000 move turned into a nightmare! Many items destroyed and missing. DO NOT trust that they hire the best companies.

Move size: 3 Bedroom Home Service cost: $20000

Jeremy Burks

Dec 06, 2021

Long-distance move from San Clemente, CA to Sterling Heights, MI

Never Received my Items

A move that was scheduled to take 2-3 weeks was never delivered was impossible to get ahold of anyone who had an idea of where my items were. Has been 5 weeks now and we are still missing everything. Including medical supplies. Do yourself a favor and don’t trust this company with your belongings.

Move size: 2 Bedroom Home Service cost: $3500

Official company response

Dear Jeremy,
 Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was not impossible to get in contact, as we answered every phone call of yours. Also none of your items were missing, you have all your items in your possession.
Please feel free reach out to info@fivestarmovingco.com or 855-417-1811 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

..read more

Samantha Cohen

Jan 21, 2022

Long-distance move from Colorado Springs, CO to Phoenix, AZ

Excellent service!

I’m not sure where to start off but I can sure start off by saying Austin was amazing in helping me find the right service I need! I am so impressed on the service I got I almost want to move again (:

I highly recommend Five Star Moving and I will be spreading around the name at my work! Thank you so so much!!!

Move size: 1 Bedroom Home Service cost: $3000

Thumbnail photo by Samantha Cohen of Five Star Moving Company

Eric Daniel Kwong

May 05, 2022

Long-distance move from Boston, MA to Piscataway, NJ

Incredible Customer Service

I recently moved from Boston to New Jersey for a new job, and I spoke with Justin on the phone. He was extremely good with helping me out and definitely took the stress off my plate. When I had questions on the day of the move, they were also there to pick up the phone and guide me through some of the details of being picked up in Boston. Thank you team for the help!

Move size: 2 Bedroom Home Service cost: $3500

Glenn Adams

Jun 08, 2022

Long-distance move from Houston, TX to Garden Grove, CA

My best experience!

Austin was great! He helped me understand the whole moving process from start to finish showing me all my options from a truck rental, pods, to a full service mover so I can choose the best one for me. Overall it seemed like they were the best option when it comes to service and price. They sent Atlantis Van lines to service my move and wow these people are great! I have a large 3 bedroom home that is pretty full. They managed to pack my boxes, furniture and load the full truck within one day which was very impressive, on top of that delivery took place within 6 days. Overall I would highly recommend this company to anyone looking for a honest company.

Move size: 3 Bedroom Home Service cost: $12000

Keith Hamilton

Jun 07, 2022

Long-distance move from North Royalton, OH to Greenville, SC

Worst experience possible!!!!

I understand that Five Star are brokers and not the actual movers, but it ultimately falls back on them when they use a carrier like American Knights. Workers showing up to my home smelling like weed, broken items, including irreplaceable family heirlooms, missing items and drivers / team leads that have such poor English and communication skills, that it actually works in their favor while you barely know what you're signing off on with delivery... And the kicker - After all the broken and lost items that happened during the move, we get a final kick in the teeth with them paying 60 cents a pound for replacement value. Five Star assured me of the quality of American Knights and nothing could have been further from the truth!!!! In simple terms, we got screwed and screwed hard!!!!

Move size: 4+ Bedroom Home Service cost: $14000

Dalia Villarreal

May 24, 2022

Long-distance move from San Antonio, TX to Brentwood, TN

A five star rated co. earned its title

When I received a call from Austin Devereaux regarding my move. He put my mind at ease by explaining all the details regarding the move. He even provided his own cell phone so he would contact me prior to the move. Even though my moving plans changed, the company worked quickly to provide me with the refund information. I would definately recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $2500

Steven Cobleigh

Oct 20, 2022

Long-distance move from Burlington, NJ to Gloucester, MA

Crisp quoting & movement

Five Star was quick with the quote and then also offered the move within 3 business days or up to 3 weeks. I crossed two states to get to the storage unit whereupon the team showed up right on time. An hour later all of my good were wrapped, literally, for transport. These folks say what they do, then go do it.

Move size: 1 Bedroom Home Service cost: $2600

Thumbnail photo by Steven Cobleigh of Five Star Moving Company

Raouf Laadem

Jan 23, 2023

Long-distance move from Princeton, NJ to San Francisco, CA

Excellent Service, Professional Crew

I was a bit worried moving my family of 5 across the US from NJ to California. Richard reached out and explained in detail the pricing and was very understanding about a tight budget. I couldn’t be happier that I booked with this company, the services men took care of everything on pick and delivery. Really made it a hassle free experience, I would go recommend them to anyone looking to move across the US. My go-to moving company!

Move size: 3 Bedroom Home Service cost: $4257

Doug Patel

Jan 23, 2023

Long-distance move from Harrisburg, PA to Athens, GA

Quality Follow-Thru

Working with Five Star was great. We met a few hiccups during the move, but as to be expected. However, this is where Five Star proved reliable. They were ready to remedy our concerns, informative about their service and transparent about competitors.

Move size: 3 Bedroom Home Service cost: $2400

Official company response

Thank you for your positive feedback and for choosing Five Star for your move. We're glad to hear that despite some hiccups, our team was able to address your concerns and provide reliable service. We appreciate your kind words about our transparency and informative approach. We're always striving to improve and your feedback helps us do that. Thank you for choosing Five Star.

Jayy Janey

Aug 18, 2020

Long-distance move from Abington, PA to Advance, NC

Work ethic.

Everyone was outstanding and worked very efficiently, especially Austin he worked hard and was very good sales Rep. Everything was made easy and went smoothly.

Move size: 4+ Bedroom Home Service cost: $4000

Brian Trojan

Oct 26, 2020

Long-distance move from Quakertown, PA to Manchester, MA

Amazing work!

Great fast and efficient company. I would recommend to anyone in need of moving! Very friendly people aswell!

Move size: 2 Bedroom Home Service cost: $2000

Official company response

Dear Brian, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to working with you again.

Myles Costabile

Dec 13, 2020

Long-distance move from New Paltz, NY to Manasquan, NJ

Moving

Had a great experience moving from new paltz new york to manalapan new jersey. this company made moving easy!

Move size: 4+ Bedroom Home Service cost: $4000

Official company response

Dear Myles, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to working with you again.

Carolyn Macrina

Apr 04, 2021

Long-distance move from Baltimore, MD to Dover, DE

Excellent

This company is very reputable and very efficient. Great prices and great staff that was very friendly and helpful. I will absolutely use this company again.

Move size: 2 Bedroom Home Service cost: $2100

Erik Osorno

Apr 05, 2021

Local move from Los Angeles, CA to San Francisco, CA

Moving

Awesome company. Very nice people. Helped me move out in a reasonable time. Highly recommended and reasonable prices

Move size: 3 Bedroom Home Service cost: $2000

Cameron Demarie

Apr 05, 2021

Local move from Tampa, FL to Miami, FL

5-star service

Excellent company, made my move so simple and pain free! Great customer service, a pleasure to work with!

Move size: 2 Bedroom Home Service cost: $2000

Brian Osullivan

Apr 06, 2021

Local move within Harrison, NJ

Easy and cooperative guys

Recently moved out of my parents and in with some college friends. Company movers were pretty easy going, pleasant and didn't mind little requests when moving certain things. Pretty efficient too, will definitely use again when I'm capable of getting my own place one day haha.

Move size: 3 Bedroom Home Service cost: $2900

Erica Martel

Apr 18, 2021

Long-distance move from Westbrook, CT to Hackensack, NJ

Phenomenal Service

Thank you Richard for you kind assisance in finding a great 2 bedroom! I will certainly recommend this company to family and friends.

Move size: 2 Bedroom Home Service cost: $4400

Michael Bathan

Apr 18, 2021

Long-distance move from Baltimore, MD to Philadelphia, PA

Five Stars for Five Star

Extremely helpful and professional. The work done was completed in a timely manner and the workers were very detail oriented and friendly

Move size: 2 Bedroom Home Service cost: $5000

Nick Attanasio

Apr 18, 2021

Long-distance move from Lewes, DE to Salisbury, MD

The Best moving company!

Great customer service, always on time and they go above and beyond to get your work done, and have a great employees who care about doing a great job. This company is great, and I totally recommend using them for your next move!

Move size: 4+ Bedroom Home Service cost: $1800

Lorenzo Castillo

Apr 18, 2021

Long-distance move from Waterbury, CT to Allentown, PA

Move from Waterbury, CT to Allentown, PA

Very professional team. They were able to move everything very fast and carefully w a friendly attitude.

Move size: 2 Bedroom Home Service cost: $1800

Don Allen

Apr 18, 2021

Long-distance move from Baltimore, MD to Wilmington, DE

Excellent Service

They made my move from Baltimore, Maryland to Wilmington Delaware very easy and stress free. My wife and I moved from our 2 bedroom apartment and I must say it was exceptional service. The crew was very friendly and they took all the necessary CDC guidelines to stay safe of Covid.

Move size: 2 Bedroom Home Service cost: $6000

Deedee Abouelela

Apr 18, 2021

Long-distance move from Brooklyn, NY to Princeton Junction, NJ

Excellent job!

My family and I recently moved from Brooklyn to Princeton with 5 star. Richard and Austin made the whole experience very nice and easy for me and the movers were so sweet. They kept great contact from beginning to end and always answered my texts ina timely manner. I highly recommend Five Star Moving company to anyone thinking about a relocation!

Move size: 4 Bedroom Home Service cost: $7695

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Company Info

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Five Star Moving Company has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 600 Mamaroneck Ave Suite 400, Harrison, NY, 10528, but movers usually cover a much larger area.

Company Notes

At Five Star Moving Company, we pride ourselves on providing top-notch, professional moving services. We understand that relocating can be a stressful and overwhelming experience, which is why our dedicated team is here to make the process as seamless and effortless as possible. Whether you're moving locally or across the country, our team is available seven days a week to assist with all your relocation needs. Trust us to handle your move with the same care and attention to detail as if it were

Licenses & Certificates for Five Star Moving Company

To legitimately operate within the State of New York, Five Star Moving Company is required to have a valid New York State Department of Transportation license (NYDOT). If they perform interstate moves, they are also required to be registered with the FMCSA.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Five Star Moving Company license numbers for the government record information:

ICC MC number: not provided

US D.O.T.: 3109779
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Five Star Moving Company cost for interstate moves?

From 9738 reviews of people moving long ditance, we concluded that the market average costs are around $4861 when moving long-distance.

For Five Star Moving Company, we estimate that their average long-distance moving costs will be around $3582, based on 89 long distance moving reviews.

This could mean that long-distance moving services costs of Five Star Moving Company for moving between states is cheaper with about 26% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Five Star Moving Company. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Five Star Moving Company - a professional company located in 600 Mamaroneck Ave Suite 400, Harrison, NY, 10528. Discover Harrison, New York moving companies.

*MoveAdvisor may not be affiliated with Five Star Moving Company and the estimates may be provided from other professional movers in our network.