Federal Moving Corp

This is a really horrible moving company, that was assigned to my wife and I via our broker (Budget Van Lines).

They were out of contract by 2 weeks on delivery date, there is no one in their office to answer phone calls (except "Vlad" who will answer the phone very rarely), they did not give me any weight tickets despite asking both as pickup and delivery multiple times (thus I cannot get my credit if it was underweight), and of course there is $3,000 worth of damaged goods and missing items.

Can't imagine it gets much worse with the exception of the shipment just never arriving.

And of course they outsource their insurance to another unreputable company "MyMoveClaim" which just provides weight estimates for your items to cover the standard $0.60/lb coverage. Doesn't help on my 65 inch flat screen TV worth $1500 that weighs 20lbs.

We will be filing a law suit against them for several damages.

Move size: 1 Bedroom Home Service cost: $3000

A terrible experience. We contracted with Federal Moving Corp. to move household goods from DC to Albuquerque. They picked up the furniture one day late (not too bad). Delivery was over a month late - a month of camping out without furniture, clothes, and kitchen equipment. Our delivery window was August 1, 2019 to August 7, 2019. On August 8th, the furniture was still in a warehouse in either New York or Brooklyn (despite repeated requests, they never told us where our furniture was).

Communication about when our goods would be put on a truck was dreadful. We would call, then be told they would call us back when they'd checked with the dispatcher (the person we spoke with often said "I don't want to keep you on hold while I'm checking."). Unfortunately, they would never call back. They were too busy and did not have enough trucks to deliver our goods in a timely manner.

Finally, they used a subcontractor, who delivered the furniture on September 7 - OVER A MONTH LATE. The subcontractor called the day before delivery to say that unless we paid $950 IN ADDITION TO THE CONTRACT PRICE, and paid him in a money order with the name of the payee left blank, he would "turn the truck around and take your furniture back to New York." At no time had Federal Moving, or anyone else, informed us that there would be costs over and above the contracted rate. Nor did they provide us with an explanation for the additional costs. We spoke with Manuk Torosyan, an official at Federal Moving Corp, who did not have an explanation for the added costs. After much debate, he agreed to reduce the additional charges to $320. We did not believe we owed this, but paid because the subcontractor was holding our furniture hostage.

It got worse. On the day of the move, the subcontractor demanded an additional $550 to move the furniture into the apartment. Our contract provided for door to door service that included use of an elevator at the destination and reassembly of furniture that the movers had disassembled in DC. We refused to pay $550 for a service included in the contract. The subcontractor then unloaded an apartment's worth of furniture and left it on the curb. We had to hire another service to move the furniture into the apartment.

Move size: Studio Service cost: $3200