Federal Moving Corp

This was a well executed moving experience from beginning to end. I reached out to Federal Moving Corp before making a final decision on two other moving companies I called. Federal Moving Corp was willing to beat the estimates of the other 2 companies and made assurances that the others didn’t mention, So I put my faith in them. I am very happy I did, because I ended up not being disappointed. They delivered everything to my new home unscathed. Just like they promised and the price never fluctuated. Thank you again!

Move size: 3 Bedroom Home Service cost: $3400

I had a great experience through this moving company. Since they did everything necessary for a stable move, nothing was lost, broken, or scratched. This was one of my major concerns with hiring a moving company. Complete disregard for my things. But to my surprise, they were very defensive of my things and made sure to maintain accountability for everything that was in their possession during transportation. Drop off happened around the time that was promised.

Each item that was transported was exactly the way I left it. They use all the necessary moving resources to keep our items secured, whether it was tape, bubble wrap, cardboard, or blankets to cover fragile vanity and miscellaneous items. They ended up doing a pretty good job in the end. Everything made it in one piece, so what else can you really ask for? Overall, this was a great moving experience and I’d happily recommend Federal Moving Corp to others.

Move size: 4 Bedroom Home Service cost: $5500

I was in a situation where I needed to vacate my apartment and move to another state in less than a week, it was hectic to say the least. I contacted Federal Moving after doing some research on other companies and I found that they had the best reviews out of all of the other companies. The sales rep was very professional and was willing to help with my current situation. They came and performed the move with the utmost professionalism. I felt very taken care of from the start to the end of my move. I highly recommend Federal Moving for anyone who is looking to relocate without dealing with all the stresses of moving!

Move size: 2 Bedroom Home Service cost: $1900

Beware of Federal Moving Corp. (federalmoving.com) and their sales agent Cross Country Moving Group, ccmover.com (CCMG). Go directly to a different shipping company who will give you real information and deliver your goods when promised. Federal Moving and CCMG are great at marketing and will not perform or give you any useful information about a delayed deliveries. When you try to get to Federal Moving they will not respond. I had terrible service and still don’t have my belongings.

My experience: The pick up was not too bad. It was promised on June 27, 2019 in Washington, DC, and got pushed back a day. Beware of delays as you arrange for truck parking as that can lead to upcharges. The pickup guys were nice and efficient.

Now the real problem - no delivery and no information. I was promised that my goods would be shipped to Denver and stored for delivery 2 1/2 weeks later in the window between July 14 to 16. It is now 1 month since my pick up and two weeks past my promised delivery and I don’t have any of my household items. I can’t even find out where my household goods are or when they will be delivered. I have been told repeatedly that the goods would be delivered in 3 to 5 days and then no performance. As best as I can ascertain, the goods are still in storage in New Jersey. Who knows when, if ever, I will get my goods or whether they will be damaged and in good condition.

The only thing that matters to Federal Moving and CCMG is selling you shipping services. They do not care about timely delivery, giving helpful information, and your needs. Go some place else.

Move size: 1 Bedroom Home Service cost: $4100

So, here's what I can say about my move with Federal Moving..it was very smooth and professional. My friend made the referral and I am glad she did. As stressful as moving can be, these guys did their best to make it a good experience. First of all, I got a great price, even though it was pretty much a last minute job as I needed to be out of my apartment on march 29 and it was the 22 when I did the booking. Anyways, when time came to move on the 29th the crew showed up even before the scheduled time and were a very polite bunch. I had a lot of stuff and big pieces but I knew it wouldn't be too bad because there were elevators in both buildings. The foreman, I believe his name was Josh, was awesome at what he does and ran his crew well. The guys were professional and looked like they knew what they were doing. They helped me out with some stuff that I wasn't able to get ready and wrapped everything up. The actual move was fairly quick and painless. Nothing was broken and everything was on point. Before I knew it, we finished up the contract, and I was in my new apartment.
Overall it was a wonderful interaction and I would definitely recommend this company for anyone looking to move!

Move size: 2 Bedroom Home Service cost: $2860

At this point in time, I cannot recommend Federal Moving Corp. My family selected the company because of its competitive prices, and because we value smaller businesses.

Federal Moving picked up our furniture on May 31 with no issue. Our scheduled delivery date (for a Maryland to Texas move) was June 6, which seemed in line with the estimates of other companies. After we contacted Federal Moving, they indicated a one-week delay. This was understandable. After this, however, they indicated two additional weeklong delays—extending beyond the 21-day legally allowed delivery period.

As of now, we are on our fourth delay (28 days since pick-up) with no clear indication of when our belongings will arrive.

We greatly respect Federal Moving Corp., along with all start-up businesses. Our key concerns are not so much with the delay as with the company’s:

• Lack of communication: At no point has the company reached out to let us know about a delay.
• Inconsistent information: The company has provided conflicting information about the progress of the truck (stating on Monday, July 1 that it had not made as much progress as it had on Friday, June 28). While we would like to think that the company is not being dishonest about these facts, they have provided too little information for us to make a more hopeful conclusion.
• Disrespect: The company hung up when a complaint was made.

We are happy to chalk this all up to a rough few weeks for a start-up company. These things happen. But if we don’t receive a basic level of honest and respectful communication, we will need to escalate our discontent to the Better Business Bureau (BBB) and Federal Motor Carrier Safety Administration (FMCSA). We are not happy about having to do this.

If we experience a change in customer service over the next few days, we are more than happy to remove this review. At this point, it seems like the best forum to communicate.

Thanks,

Matt.

Move size: 3 Bedroom Home Service cost: $5025