Executive Moving and Storage

Worst experience of any *company* of any type in my entire life as an adult.
No remorse or sympathy for major delays, loss of plane flights, cost of having to rent my apartment for 4 extra days after my move out date, fraudulent paperwork filled out by the driver, overcharging for actual amount of belongings, major delay, over two weeks as of right now, for drop off of belongings. I'm over it, done, burned out. They absolutely know on the phone how to act like they have not made ANY mistake, and that it is not their fault at all. No customer service skills and horrid way of conducting business ALL the way around.

Move size: 2 Bedroom Home Service cost: $3000

I thought I had vetted this company but I was wrong. The representative I worked with (Donna) was amazing. The packing crew was very professional but after that it was awful. I received so many excuses as to why my shipment was delayed. They lost a precious trunk with family quilts in it and my handlebar to my stationary bike which is now worthless. I have been unable to contact them about the missing items. Several items were broken, torn and mangled. The driver they sent (Vlad) was unable to pull into my long driveway and the crew he hired to unload the truck did not have any experience unloading a truck. They had to unload at the street. The driver requested an extra $300 to unload at the street. I agree with the other reviews when you are dealing the large amounts of money due at the end and they want a US Postal Service money order. This should have been a red flag for me but your want your belongings. Worst moving company. Do not use.

Move size: 4+ Bedroom Home Service cost: $11000

I will be filing a police report for theft, a complaint with the DOT and BBB. First they were late picking up my items so my new tenants could not move in as scheduled. Then my stuff sat in a warehouse for a month. They do not own their own trucks so they wait for a rig to come through. They say 7 to 10 days for delivery but its actually 30. When it finally arrived, I was missing so much stuff. I got only part of my bed, so its useless now. Somehow they lost my king mattress, a bed rail, a nightstand, two boxes, my child's bike. How do you lose a king mattress? They said it had been left behind in the city of origin and they would get the items to me on the next shipment. I have been very patient. Its been over two months since I moved. The second shipment still never came and they stopped communicating with me. Also my first bid was $1200 but after it was all said and done I paid $1950. They collect payment before they will unload so you cannot do anything about missing or broken items. They will only take cash or money order at delivery so you cannot dispute the charge regardless of what is missing or broken. And now I have to go buy a new bed, etc. anyway. What a waste. The owners are Angelo Perez and John Espina. They also use the name Konami Moving and Storage in their shady business dealings. Do not use them! All I can say is karma to you both for all of the harm and hardship you cause people.

Move size: 1 Bedroom Home Service cost: $1950

Worst customer experience I have ever had in my life, by far. They are thieves, scammers, and con artists. How are they still in business?? Complete nightmare experience.

I booked via another company (North American Relocation Services), who I did not realize was just a broker. They hid that from me. I was initially given a two day window for movers to show up, told that I would soon hear which day it was going to be. At the last possible minute they inform me that Executive Moving and Storage are showing up on the 2nd day. On that day I get a call, late in the day, and they said they are not going to make it. I had to reschedule all sorts of things (when you move from one state to another, selling your house, there's a lot going on!). Then they showed up late on that day, whine and complain the whole time about how tired they are, and they tried to leave before the move was finished! I couldn't rearrange my schedule again, I was supposed to leave in a couple days to move myself. So I told them they had to finish. They started slamming things into boxes.. I called it out and told them to be careful. I actually watched them "pack" my stuff the whole time. They just threw half the things in boxes without even wrapping them. I knew at this moment things were going to be bad, but man.. it was way worse than I thought! I should have sent them home, but I was supposed to leave in a couple days and they had half my belongings in their truck.

I get a call the next day after they supposedly weighed just my contents. I was a single guy moving a single bedroom, a small dining room, only half of my living room contents, and almost nothing from my kitchen. My garage had a bunch of stuff in it, but this was not a big move. I was scammed with an initial low ball quote, then called back two different times for them to re-quote me higher prices. This was a full pack move and when the movers showed up, they were surprised that they were supposed to pack. Really?? After they weighed my meager belongings, they charged me an absurd amount of money. Three times my initial quote. I should have thrown everything out and bought all new stuff. I would have been better off!

So now the worst part. I gave them the date I was going to be at my new location. I.e. the earliest day for them to deliver my stuff. It was a week from when they picked up. They didn't deliver my stuff for THREE MONTHS and offered NO EXPLANATION as to why it took so long! I called them countless times, and was given the runaround every time. "Oh sorry, we'll talk to the dispatcher and get back to you." They would never, ever call me back. The original broker company was worthless too. They'd promise to contact Executive and get back to me and never did. THREE MONTHS without my belongings. Can you imagine!?

So the day finally comes that they deliver my stuff. Again, no explanation. The driver works for yet another company and has no idea what's going on. As he unloads my stuff I see a destroyed dresser, a bunch of missing things, more damaged stuff. They put my bed together wrong and it explodes when I sit on it. He gives me cash for that because he doesn't want to get in trouble. Thank goodness I took his money, because Executive pays 60 CENTS per POUND for your lost/damaged stuff! What a scam!!

This is petty, but needs to be called out. The movers selectively stole my PS4 controllers. I had all my controllers and cables for my various consoles together. They put all of these things in a single box. That box had everything.. except my two PS4 controllers. These are $50 each. Stolen. No other explanation.

So I file a clam, Executive hands this off to yet another company. CSIpros.org. They find a way to get out of paying for just about everything, and I have no recourse. I end up getting offered about $100 bucks for hundreds and hundreds of dollars of damaged and lost/stolen items. They won't pay me for a missing desk that the delivery driver said was destroyed at the warehouse (it's in the notes). They don't pay for my PS4 controllers because box contents (that they packed) are not itemized. Oh and it's now almost a year later and I'm still dealing with this. This company doesn't respond to emails either. I have to keep sending them. Then they claim they send me something, but never did. All for them to give me $100 for probably a thousand bucks of stuff. Seems not worth the effort, but I am so angry they are getting away with this. I've spoken to a couple lawyers, and they basically said it's not worth getting into. How can we let them get away with stuff like this?

Please, stay away and tell everyone that Executive Moving and Storage employees are criminals.

Move size: 1 Bedroom Home Service cost: $9000

I moved from California to North Carolina, My Belongings Were picked up on Apr 5 all ready a day late for pick up. I had a binding contract for $2,083 . I made three payments of $400,$ 381 and as the truck arrived $800. I would call and send emails with no response. They would avoid me and call my daughter! I was sent a email with how long it would take! It said 21 to 25 business days! Well 35 business days later and 47 calendar days after two weeks of trying to get someone in the office [ ie] Chris and the rest of the bunch from pushing us around. The truck shows up in the rain on a Sunday afternoon! The driver opened the door of the truck and my Sofa wasn't there surfboards were missing my flat screen TV was just thrown on top of the pile and some other poor guys stuff was mixed in with mine! I took my paddle board off and it was crushed on the back end the foot pad was ripped up with big scrapes all over it! Then the driver hands me a bill for $2,338 additional charges!! So the whole move would cost me $4,400 over double the signed estimate! Plus they were 10 business days late! So it took them over 6 weeks to move me. Then I talked with a woman who had total attitude and said that since I wasn't going to pay the price that was over double the estimate price that she was sending the truck to storage and I would have to pay them also! I said I was contacting a Lawyer and she said go ahead! So in the long run half my stuff was not delivered and what stuff that I did see and get was damaged 7 weeks to receive my stuff than only to have some bozo which her phone number is (503) 432-5045! Tell me to go to a lawyer! So that's what I am going to do to get my stuff back and place a lawsuit against this company so they will not do this to anyone else!! I will keep this page posted on what's going on! An if you have any questions I will be glad to answer them!! I have plenty of pictures and the contract as proof if you need to see!

Move size: Studio Service cost: $4300

Have moved 3 time prior and this 4th move ranks the worst. I thought the estimate and company that was to move me was Liberty Movers. Come to find out they are a broker. After getting my deposit the prices start to climb well over the original quoted amount. we were to have the better insurance coverage, no fuel surcharges and we went over twice what we had going. Well come moving day the truck is a day late and the allotted space on the truck is not enough for what was to be moved. We had to leave stuff in storage to be moved by me at a later date. The items were transferred to a regular tractor trailer rig in NV. When our belongings arrive in TX I find 1 JBL speaker cabinet missing the matching one damaged and two black KLM speaker cabinets missing. We also have 3 glass table tops that don't belong to me and they tried to give me a 60 inch flat screen that didn't belong to me till I pointed the fact out to them that it wasn't mine. I questioned to the whereabouts of the speakers, the driver and helper responded that everything loaded for NV is what they were delivering. If you find you have claims you contact Liberty. We did and they told us everything for claims is with CSIpros. This is a third party and a JOKE at best. They have no power over overcharging and telling me that they only pay $.60 per pound insurance value regardless of what insurance I was told I had. My JBL's were valued at $1595.00 and the KLM's at $550.00 and we had a broken tote and they want me to settle for $4.80. And to top it off they regret that we were not satisfied with our move. I would NEVER recommend this company to anyone not even my worst enemy.

Move size: Partial Move Service cost: $3195

Low quality, not recommended.

The main problems:
-Their contract to work with them is sketchy. I had the person who I worked with to make my contract amend my contract to include,
“deposit amount is refundable if needed to cancel except for 10% of the deposit amount for processing. The pick up date of 10/21/2018 is guaranteed”.
I recommend guaranteeing the same if you sign a contract to work with them.

-I was told that on the day the truck would arrive to drop off and deliver my goods, I would receive a phone call about 24 hours ahead of time with an estimated time of arrival. I never received this phone call. I only got 1 phone call from the movers when the movers were 30 minutes away from my drop off location.

-The drivers who delivered my goods seemed possibly drunk? Talking with them on the phone and in person was strange.

-The man who delivered my goods told me that I had to pay him extra money under the table in cash for him to empty his truck or that I’d pay a few hundred dollars more. That due to the location and truck restrictions in my area, he couldn’t unload the truck. So he would half to unload it elsewhere and I’d pay for a shuttle service to bring my goods from the truck to my drop off location. So I paid the man the extra few hundred dollars to unload the truck at my house.

-Several of my boxes arrived crunched in and broken.

-A metal sculpture arrived completely broken and in several pieces.

-I tried calling the company to file an insurance claim multiple times. I’d leave voice messages and no one would return my call. The last time I called a woman answered the phone and gave me the web address of where to go and file a claim.

Positives,
-Cheap price
-They used their own packing and shipping materials
-2 guys picked up my goods. A man named Allan Jr Sanchez was 1 of the 2 who picked up my goods. He was really kind and did a great job and carefully packing and moving my items around.

Move size: 2 Bedroom Home Service cost: $1491

Do not ever use this company they took advantage of my husband who is a veteran who suffers from TBI and PTSD, They intentionally put the wrong dates down on the contract to hold our goods so they would not have to pay any money after the 60 day delivery window. I will give the full account of what happened.

They picked up on September the 9th and wrote October when they were confronted about this they said to bad to my husband who suffers from memory problems that it was our problem and offered to drop 100$ off the payment price when they would have to drop excess of 750$. Although the payment made by check cleared 9/12/18.

They tried to use the excuse that we requested them to hold it for 30 days when told they were wrong is when they said to bad. So not only does this company take advantage of our disabled veterans the booking company out of Florida lies to its patrons as well when 100% guaranteed that it will be traveling VIA boat they do not do this they ship it thru Canada so do not let either company lie to you they also told me it would cost ruffly 3800$ it more than doubled in cost when legally it states it can't go up more than 10%.

My husband had been on the phone several times with this company and they never mentioned the date issue until he got very verbal about it. So in short do not use this company for anything they are crooks and deserve to be out of business for cheating their customers out of money and time.

Move size: 3 Bedroom Home Service cost: $9230

First Priority Van Lines in Florida..brokers out to Excutive movers in Las Vegas .They never stated this I have in writing the price for deposit pick up and delivery that all changed on the day of Pickup a day early with no warning the price tripled and it went from a next day promised to up to 30 days this is day 20 they don't answer the phone or return emails BOTH Companies are a COMPLETE scam liers cheats immoral thieves
I have tried daily to get some information all I got back was an email from First Priority Van Lines threatening me saying they did nothing wrong and not to contact them again. Breach of contract both in writing and verbally .I am disabled and have sleeping on the floor with no blanket none of my clothes my apnea machine and medications because I was told repeatedly that a next day delivery would not be a problem I suffer from PTSD and anxiety disorder this has caused much pain and suffering and emotional stress PLEASE DONT USE EITHER OF THESE CO.they will not return call email they will take NO responsibility they will not help you in any way First Priority Van took almost 1600 for doing nothing but make a call and tell me lies and Excutive movers we have no idea if o when we will get our belongings and pay 1400.00 to 2000.00 more.

Move size: 1 Bedroom Home Service cost: $3300