Executive Moving and Storage

This company is terrible. Late P U. Crushed boxes, damaged items, missing items, once truck was loaded, charged us an add'l $2800. over estimate. Once the sale was made, no communication from their sales dept. They promised not to "broker" my load and the load was delivered on a brokered truck. 1 delivery person did not speak or read english. Boxes were placed in wrong rooms. DO NOT use this company. I have moved 2 other times professionally and the moves went without a hitch. These guys are the furthest from professional. BEWARE.

Service cost: $5800

DO NOT USE THIS COMPANY!  This was the worst moving company/experience we could have imagined.  I’ll give you the highlights of our experience.
·         The movers showed up almost 30 hours late
·         There was little/no communication from Executive.  Every time we called we would get the run-around, no one knew where the truck was or why it was late, were told someone would call us back, etc.
·         It took 3 (very slow and unprofessional) men 5 hours to unload our apartment.  For comparison, it took 3 men 2 hours to load it a year before.
·         After everything was loaded we were charged almost $900 over our additional quote.  We later found out they low quote people on purpose so their price is the best.
·         We were told it would take 7-10 days for our stuff to reach its destination.  It took 20.
·         Again, no one knew why our stuff hadn’t left yet.  Every time we called (almost daily) we were told it was about to leave.  Or no one answered.  The dispatch guys, Michael and Anthony, were so difficult to get ahold of I eventually had to threaten to call the police to get them to tell us where our stuff was.
·         When our stuff finally did arrive the damage was unbelievable.  Dents in  and chunks of wood missing out of our wood furniture the movers wrapped, plastic bins to mutilated the lids no longer fit, a bedframe so destroyed it couldn’t be put back together, a bookshelf that never arrived, etc.  Well over $1,000 in damage
·         We also had over $1,000 in extra expenses for our travels because our stuff was gone for so long, but Executive refused to acknowledge that they were at all in the wrong or that they were deceitful in their business practices.  CUSTOMER SERVICE WAS A NIGHTMARE.
·         After filing a claim with their insurance company, Executive tried to settle (8months later) by compensating us $116.  But we would have to sign a non-disclosure agreement and promise never to tell anyone how awful our experience with them had been.  We opted to refuse the money and warn as many people as we possibly could.  THIS COMPANY IS A SCAM!

Service cost: $2600

Do Not use this company! After talking with the owner on a few occasions I wrote this letter below and we spoke again, he asked me to give him until Monday to reply. Well that was almost a month ago, did not call me and won't return my calls or emails.Micheal,Now that we finally have our belongings, I would like to discuss the move with you and see were we on before I do anything else. I will give you a few quick highlights:We choose your company for two reasons, price and timing. We were promised a 7 to 10 day window, in writing. Please note we knew it was a holiday prior to committing to the time frame and the cars made it her within the time frame.The move was supposed to be on Friday the 19th, your crew showed up at 5pm on the 19th. They took one look at the work order and stated that this load should have been the first load and not the second of the day and that there was no way they would be able to do the load that day. They worked for a few hours and returned the next day to complete the job, we finished around 2 or 3 pm. On the 19th we had to stay at a local hotel as all the beds were already taken apart.So we started off a day late, which delayed our trip and as we were driving we were a day late in getting into NC and did not arrive until Christmas eve.After the holidays we called your office and were told our move was on its way and that we would get a call on Sunday to update us as to when we would receive the truck. I did not receive, so I called and was informed at that the truck had left that morning as it was waiting for a shipment to New York which was running late. When I called on Monday I was told that the load still had not left but that it would that day.The reason we wanted the move to be completed in the 7 to 10 windows was due to the fact we were getting married on the first with a few family and friends and as we were cooking (crazy to cook your own wedding but its what we do) my smoker and items I needed were on the truck. We borrowed some items and purchased the others that we needed.Anyway on New Years eve I found out the truck had still not left, but was assured it would. On Saturday the 3rd, when I called I found out the truck had still not left!They said it would leave that day and I would have the stuff on Wednesday or Thursday, well we finally got our stuff on Sunday after being told every day that it would be there the following day.Please note upon delivery, no inventory was taken by your driver, we have no idea if all of our stuff is here and due to the fact that some went into storage it might be some time before we find out. There seems to be one rug missing and some damaged items (how do we proceed on the damaged items?). Also no one put any of the items back together that needed to be put back together, not a big deal but want you to be aware.The delays and outright lies from your company have cost me money, time and aggravation, Brittney stated that we would be compensated for all the issues once the job was complete. At no time did I ever stat that I would not pay for the load, as I know you would not deliver if I had.I would like to know now how you plan to compensate me for this disaster of a move,  I will expect to hear from you by end of business today. If you choose not to respond today, I will then take what ever actions I deem necessary to correct this issue.Sincerely,Scott A. Appell.

Service cost: $5750

Do not use these people under any circumstances. They were days late in their promised pickup time. They moved my furniture from Redondo Beach to a Las Vegas warehouse instead of to Bonita Springs FL. They then demanded $800.00 additional to the $1500.00 I already paid to complete the move. This was a one bedroom apartment and the move cost me $2400.00. They had no good explanation why it was going to be so much more.. I had no choice but to pay the extra money as there was no other way to  get my belongings. I have read on Google that others have had this experience.When the furniture finally arrived it was days later than promised and I was in Europe. I had to fight with the driver who tried to extort more money from me by saying he couldn't get the truck close to my condo. I knew this to be untrue since I have moved in and out of this condo before.They basically threw my belongings into my condo and did not set up the furniture as was promised, instead, asking $200.00 cash from my neighbor to do the setup.They destroyed a desk and nightstand in the process and "lost" my surround sound bar. They offered me through arbitration $200.00 total. I refused because they cost me a work day to set everything up myself and replacement of the lost and broken items was going to be at Least $1,000.00. Had I accepted this offer I would not have been able to warn others of the outrage this company perpetrated on me.

Service cost: $2400

Worst moving company in the world. Damage to countless antiques, stolen items, charged me more than what was quoted. Never got a dime to replace anything. They have no idea how to pack your item without them getting broken. They put lamps and shades in a box and threw items on top of them. Threw an open bottle of mouthwash in a box that drained out over everything inside. I was never reimbursed for any of the damage. They lost the keys to my antique hutch and I still can't get the doors open. DON'T EVER EVER USE THIS COMPANY. AVOID THEM AT ALL COSTS.

Service cost: $6800

I RECEIVED MY ITEMS LAST WEEK. THE WHOLE PROCESS MOVING WITH THEM WAS AWESOME. I spoke to leah. She was very nice and made me feel like I was choosing the right company for my move. She explained everything to me perfectly. I did have more boxes than I thought and forgot to call her but when the guys loaded all my items they didn't even charge me for them because leah gave me some extra space which was great. Don't get me wrong she charged me in advance for the extra space just in case but I'm glad she did. The guys wrapped my furniture and took the items apart and did everything she said they would do. It took them exactly 10 day to deliver she told me it would be about 2 weeks but I can't complain about that either since I was sleeping on an air mattress and super happy my stuff got there. Overall I would say this company is worth using and I would recommend them to my friends.

Service cost: $3220

The movers came to pick up my things, charged me $800 more then the quote because my bed was larger then they expected. Next thing I know my charge doubled!

I did not receive one phone call during the move when I was told that I would get a call when the movers left Chicago and again when they arrived in Nevada. That obviously did not happen. Then I missed work 2 mornings because the movers said "they were coming." Finally, the day came when they were at my apartment and when I said I was going to leave work, they told me to "hurry it up."

After rushing to my apartment so they would not leave with my belongings, they started bringing things in and I had a chair broken and they misplaced my other chair and leaf to make a full dining set. Still cannot find my furniture and dealing with them has been a horrific experience. DO NOT USE.

Move size: 1 Bedroom Home Service cost: $2300

My household goods were not picked up. When the truck came it was nearly full and they wanted for me to let them take a little of my stuff instead of the full list of items given to them based on the square footage that they knew about. I gave them a break this time and they said that they would come back. They rescheduled the date. Now, today they are suppose to come but I get a call from them that they will have to reschedule because there is not enough room on their truck. I had to fork out money up front and this is absurd. I will never use this company. Local moves may be ok, but not out of state. It's a joke!!

Move size: 2 Bedroom Home Service cost: $2700

Angelo Perez and friends loaded up my household into an Enterprise rental truck..
Money order was to Konami Moving and Storage, LLC
DOT #2914575
MC# 982482
600 S Dayton St, Bldg 4, #301
Denver, CO 80247
720-270-3177
Customer Svc. Tiffany: 855-330-6683 ext 1502

His receipt was from Revolution Moving Systems, which has a typed DOT# that does not exist: 2455655 and fake MC#8488008

Has ignored all of my attempts to have my belongings delivered at my new address until this week. He Was supposed to deliver today and was No-show.

The police reports are filed (in the pick up and drop off cities) and they recommend filing a complaint with the Attorney General against the three moving companies associated with Angelo Perez. Will do.

Move size: 2 Bedroom Home Service cost: $2468

We recently contracted to have a large household items moved from Florida to Arizona with Moving Mania. Our experience with Moving Mania was at best a one star and that is being generous. Moving Mania subcontracted with Executive Moving. Eli from Executive Moving called to arrange delivery a day ahead of schedule. He did a fantastic job of getting the item to us timely, unloaded safely and set where we needed it. He was courteous, friendly, professional, skilled and went above and beyond to ensure it was done safely and correctly. We would recommend him personally.

Move size: Partial Move Service cost: $550