We paid in full - they never provided services and no refund!
Everyone who suffered a loss at the hands of European Moving or App a van limited join the public facebook group "Victims of European Moving Scam". We have 20 members and growing!
We booked removals with European Moving for January 2021, paid in full for their services. They cancelled less than 24 hours before the move, because they never bothered to prepare for Brexit, even though their sales team kept assuring us for weeks that there will be no issues. We lost the money we paid and we have to pay double for new moving company as it was booked at last minute!
I went to court to recover the debt, since after numerous emails they never paid, and got a CCJ against them in April. Though, it looks like they don't care, in fact to avoid paying the dept they changed their ltd name from EUROPEAN MOVING TECHNOLOGIES LIMITED to DPB STORAGE LIMITED on 13th May 2021.
Don't be fooled by positive reviews, do you really want to risk loosing your money? You might be lucky, but if not, you probably won't see your money. In fact, we later discovered that it is not normal to ask for full payment up front and usually only 30% is paid before the move and the rest when the goods arrive.
Driver screaming and shouting bad language in Romanian in my new road in France. Then decides to take a pee in the street too. The mayors office is virtually opposite my new house. Instead of spending a pleasant week getting to know my new neighbors, Ive spent the week apologising for his dreadful behaviour.
Ohh not to mention all my furniture is scratched and dented. All mattresses distoroyed in transit.
Sent a complaint a week ago and not a single person has responded.
Pity as the initial customer service was good.
Choose carefully!
Finally get a call and driver denies all what happened. I’m made out to be the bad guy.
Avoid at all cost as you will get the blame in the end!!
Our relocation with European Moving went very well and we're very thankful to them for the service provided, which took a lot of the stress out of our relocation.
Even though we had about only half-load in terms of both volume of weight, we preferred to book a full loaf, for a direct delivery and to have more control over our pick-up date and time.
The communication was very efficient before and during the move, when we called their office to get a more accurate time on our scheduled pick-up, they were very quick in replying and providing the info to us.
Our driver helped with the loading of the van, he had furniture blankets on the car as well, which were very helpful.
We were given an estimate for the delivery for either Saturday or Sunday; on Saturday we used the Live Chat feature to check the whereabouts of the van, and once again got a very prompt response, letting us know the van will deliver on the same afternoon. Our driver was super quick in getting to the destination, and he was also very helpful with unloading here.
I would definitely recommend European Moving to people looking to relocate. No hidden fees, no 'gotchas'. A reliable service at a very good price. Make sure not to go over the allocated volume and weight, and you'll be just fine!
Avoid - cannot be trusted as a professional moving company
I booked European Moving as a shared load with a friend of mine - for two pick ups and two drop offs.
During the very short period of discussing and making my booking through to the move taking place, I had 3 different moves consultants - all of them spent time reviewing my very detailed inventory which they asked me to produce and very accurately quoted me on my m3 usage. At no point did any of the 'professional estimators' discuss any weight of my items or provide me with any information on any weight limits on the van. All of my discussions with the 3 move estimators were based on the m3 - and no mention of weight at all. My calculations would suggest that for my move alone they must have estimated my boxes (listed as 60cmx60cmx40cm) as less than 9kg each. I can't imagine anyone moving house to have boxes less than 9kg each unless they were actually advised of this.
I was sent a contract the week before the move taking place and I did not notice that a weight limit had been added to the contract - it was something I overlooked and as I mentioned, no weight limit was discussed with the professional estimator.
On the day of the move, the van driver told me that we were over the weight - as I had not noticed this clause in the contract (my own fault) this was a complete surprise.
Queue then about 4 hours of discussions to discuss how to deal with this, with suggestions of leaving part of my load behind (I was moving from London to Italy - so this wasn't an option) - so in the end, I was left with the only option of paying an additional 1000 euro for the whole van and the company effectively had to cancel the second pick up of my friends belongings.
All in all - something which could have been avoided had the 'professional estimators' actually done their job of estimating.
On top of this, 1) the van driver was not provided address details for pick up and drop off - he had a postcode only which covers my whole street and proceeded to wake up my neighbours at 7am trying to find me. 2) The van driver didn't speak a word of english - I couldn't care less which country the driver is from, but if I am being provided with a service and the driver needs to speak to me, it would make sense to send a driver who spoke english or an on hand translator - as it was, a lot of time was wasted whilst the driver called his boss, relayed a message and I would get a call 15 minutes later to pass it on in english. 3) The inside of the van was filthy - on reading the european moving guide, It was advisable to provide blankets to protect the furniture and boxes etc from moving around - it doesn't ask you protect the furniture and boxes from getting absolutely filthy from the inside of the van. All blankets used were absolutely black and what blankets could have been reused had to be thrown away. 4) None of my business but in what english the driver could speak, he was complaining about being asked to work away for 5 weeks with no breaks and having no money - not a great company to work for it would seem. 5) I was told in no uncertain terms that my inventory was so important by European moving and this must be adhered to the letter. The driver couldn't care less about my inventory and refused to even look at it let alone take a copy.
All of these issues were raised with Sam and Nuala at European moving who could not have cared less - they were very happy to take my extra 1000 euro so that I was forced to pay for a full van rather than what I had been quoted in m3, they were happy to bin my friends things - which have still not been moved. They were not happy to listed to any of my feedback on the van or driver or overall experience - and I was only advised that I should have raised these on the day, not afterwards. To be honest, with being held to ransom on my day of moving for 1000 euro to get my belongings moved and all of the other stress that this caused on moving day - I had enough to think about.
My view - this is probably a good 'haulage' company who can probably suitably shift a pallet or load from one place to another - their van, driver, overall service and customer service would seem to suggest that they should not be used as a professional moving company.
I normally wouldn't do this but these guys are an absolute disgrace. They lost several of my possessions including my television (delivering them to a different location), made minimal effort to locate them afterwards, persistently ignored my emails inquiring and refused to compensate me citing something buried in the terms and conditions.
One of those items had personal value to me and its either in someones house or rotting on the side of the road somewhere.
They are nice in the begining. Once you contract them start the problems. They don't answer you a lot of emails. they don't confirm you the day and time exactly I receive the call 15 minutes before the an arrives.
They lost part of the load, and they don't take any responsability they just assume 40£ per box lost, 40£!! for one plenty and full moving box, less than the value of one trouser!!
They don't give you dates for the delivery maybe one day maybe two weeks so if you have to plan your trip good luck with them you wont never know.
Not What I paid for, unprofessional, would not recommend.
Shambolic! Would not recommend. Do not use for private removal! Their customer service was good up until you have paid and then it is terrible once they have your money. I paid for a full load van yet the driver stopped to do multiple other jobs and all my belongings were moved and some damaged when they arrived at their destination. Using this company made this international move extremely stressful from pick up to delivery and beyond. I have moved many times nationally and internationally and this is the worst service I have ever experienced.
My removal started off on the wrong foot and just got worse. I booked a morning pick up and our driver did not arrive until after 1 pm meaning we were sat around for hours waiting. When I phoned the office to see where the van was they had no idea.
The driver arrived with seemingly no idea of the size of the load or the delivery address even though we had given all the information, inventory, the address and GPS coordinates to European Moving, it seems they had not been passed on. The driver was still not aware of the delivery address on the day of delivery and we received and had to make several calls from/to him to resolve this.
We had agreed a morning delivery time and our belongings were not delivered until after 5 pm. When we opened the van there was industrial metal sheeting lying on top of my belongings. This was a surprise as I had booked the full 20 m3 volume (1000 kg weight) stated in the contract as a 'full load'. Our furniture and belongings had been moved significantly and there was obvious damage to some of them.
We had taken great care to ensure our belongings were secure and unlikely to be damaged. However, additional deliveries had been picked up and dropped off. This was confirmed by the driver who again did not seem to be aware of the service we had booked. I can only put this down to a lack of communication from European Moving. The additional jobs were evident as our belongings had been moved within the van to an extent which was not required for only the metal sheeting. Our belongings were no longer strapped down securely and very heavy items were placed on top of very fragile items. There was damage to a number of our items which is not covered by European Moving or the insurance that I had purchased additionally.
I reported the issues we were having whilst they were occurring and directly after they had occurred in December. I sent them photographic and video evidence and no one returned my calls to discuss the issues we had in over a month. I had to call several times and say I would remain on hold before someone finally spoke to me about my complaint. This complaint is still not resolved.
They were absolutely awful in terms of communications, politeness, honesty, quality and delivery.
We have booked a moving from London (UK) to Madrid (Spain) for 3 cubic meters. Our mistake was to not to check that there was a limit of 150 kgs which represents 6 average luggages (quite limited for 3 cubic meters).
On the pick up day, they arrive late but the driver accepted everything and he has accepted everything even though it was more than 150 kgs. He told us it was not an issue and our moving should arrive in Spain in 2-3 days.
After several days passed the due date for the delivery, the lies started: driver is about to arrive, driver was there but you did not open the the door, driver got lost because the address was incorrect, and a very long etc.
After several calls, we found out that the moving was stuck in UK!
After another few days history starts to change and be mixed: your boxes never left UK because they are over weighted. We were surprised it took them almost a week to weight them and if it was for security reason the driver has accepted our boxes. They literally kidnapped our boxes (pretty much all our life) and threatened us to pay a random extra fee, that without explanation or evidence was double of the initial price.
As in every kidnap, we tried to get a few evidences, but we were forced to pay to get our life back. Only then and after a few more lies and countless and rude calls, the driver arrived very late (they asked us to wait the driver from 8am and he arrived at 9pm), hit the door of the garage, quickly throwing the boxes.
It was an intense 3 weeks with almost daily call and investigation to understand where were our boxes, when will be the delivery day, etc..
In conclusion, the company accepts our boxes and then asked for double price, they were not easily reachable, they were very rude with us, almost insulting us!, they lied to us several times, and they never contacted us back to know if we received everything.
The only positive thing is all our boxes arrived safe and sounds.
It was an almost seamless process, from booking to delivery. The driver Damian, a Polish young man, was courteous and very helpful, even arrived earlier than expected. The terrible stress of moving over half a continent was greatly diminished by the professional of this company. Should we need this kind of services again, we'll definitely contact them.
Highly recommended!
Moving from Berlin to Paris went smoothly as planned. Booking was easy, customer support eager to help and movers prompt and efficient. Minor hitch: they were supposed to contact me the day before to set the times of collection and delivery, but with no news from them by late afternoon I had to call the company myself (several times). Overall good value for money.
It's always a stressful time when you are moving house, let alone when you are moving to a new country. We were lucky that we found European Moving. They were so helpful. Not only were they reliable, friendly and helpful but their website was a mine of information. We found out quite a lot of information about moving to Spain from their website articles. They did everything they said they would and nothing was too much trouble. I would have no hesitation in recommending their services to anyone who is planning a move abroad.
I recently had to handle quite a complex relocation in Portugal.
I had never managed such a removal before, and I was slightly anxious. This departure in a very different country was a risky move for my family already. I did not wanted that right from the beginning to encounter difficulties and to be affected by a bad removal.
But over the phone my stress was already released, I had nothing to do and everything was handled professionally by European Moving.
As I did not had the tiniest problem with this company I can only recommend them so much after my positive experience working with them.
Being extremely anxious about moving country, I was understandably concerned about trusting my belongings with a cheap removal company. The only thing that was cheap was the price. Customer service team knew what they were doing and never made me feel unsure about going with them. They explained it was one man delivering, which was fine as I had help. The deliverer, although not fluent in English, was highly professional. I couldn’t be happier.
Thinking of an easy, trustworthy international moving experience?
European Moving really did the job well. Initially we were unsure about trusting our belongings to an unknow-found-online moving company. However, we had nothing to be afraid of. The service from the begining was great, the Price EXCELLENT!, cheap and competitive and the moving experience with no fault. Out of all the belongings we moved from one to another country, ABSOLUTELY NOTHING got damaged. The loading/unloading experience was done by three friendly guys who did the job well and very carefully. In a nut-shell: We will use this company again and recommend it to everyone who needs good quality and trustworthy services.
Bad experience with this low cost removal company. Avoid if possible, as it seems it works as a lottery: either you are lucky and get professional employers to deliver your stuff, or like me, you have the worst experience. Only to name a few drawbacks:
1. driver was late for the pick up
2. the van that came for the pick up was not the one they were supposed to send (I've asked for parking permit for a different Reg number, totally useless..)
3. driver didn't speak English, making all communication extremely hard
4. several pieces of furniture arrives with marks, scratches or broken, despite all being flat packed, and we had provided blankets (that I suspect were not used)
5. we spent a great amount of time doing an inventory, in duplicate, and this was not used (I guess the driver couldn't read English either?)
6. boxes labelled as "fragile" arrived destroyed
7. I was charged 228 pounds for extra weight, but they couldn't provide evidence of this extra weight
8. I have paid a supplement of 175.44 pounds for the driver to assist with the unloading to the upper floor. He was not aware of this and fully refused to do it. He seemed in a rush to leave, left all the furniture scattered on the pavement and requested to sign all the paperwork so he could leave. As I mentioned before, communication was impossible, and despite all the begging, we had to give him an extra 20 euro (he did understand this bit), to help my husband with 3 pieces of furniture. My husband had to do all the rest by himself.
After this, I contacted the company in several occasions, but was just dismissed with lame excuses, customer service that seemed so good before the move, vanished after this dreadful experience..
I have nothing but good experience with European Moving. I booked them over phone what saved a lot of time. The process was very easy, just filling up online form and getting the quote within short time. The rep told us that they would take care of some loose fittings of furniture and mirrors. They discouraged us to carry those items by ourselves. At last I saw, they really completed their responsibilities. Hopefully I am not going to move anytime soon. But when I do, this moving company will definitely be my first choice.
Absolutely disgraceful company. As many other customers have mentioned the sales and call centre staff are very friendly and it all starts very well..
We had confirmed an 8am-12pm pickup time stating multiple times on the phone and via email that we needed it to be as early as possible given we had to attend a funeral of a close family member at 2pm and flying in the evening straight after.
Not only did I not get any info the night before after asking for a more specific time frame being completely forgotten. The next morning we had still heard nothing, I emailed and called multiple times only being told they would “update” me. Never got a call back, had to repeatedly call them until one of them actually knew what had happened with the driver (they clearly subcontract and have no way of knowing where the driver is). Only to then be told the driver had an issue with the previous drop off and would in no way arrive before 1pm (this was after waiting several hours with our stuff ready with our movers paid by the hour). We then proceed to reschedule movers, cleaners and inspection date only to then actually be called back for once and be told the truck would not come today as they had no replacement. They could maybe offer us one the next day in the evening but no guarantee. Since then they have completely cut off contact with me and have blocked my emails.
To cut it short absolutely do not use european moving if you expect them to respect any of their promises or original times. You’ll be lucky if your moving van shows up at all for pickup or drop off.
Worst Company Ever - They Didn't Come And Didn't Care.
TERRIBLE EXPERIENCE, NOBODY CAME ON MOVING DAY OR THE 7 DAYS AFTER - THEY DESERTED ME WITH ALL MY MOVE READY - I'D SUGGEST YOU DO NOT HIRE THIS UNPROFESSIONAL COMPANY, THEY WILL TAKE YOUR MONEY AND PROVIDE NO SERVICE.
I was moving from Denmark to Spain. I planned ahead and booked my move with European Moving two months in advance, and also paid in advance, as you must. Then on the first day of the supposed 3-day pick up period nobody came or notified that they would come the day after (you’re supposed to have a 24h prior call when they come). Same thing happened on the second day. After half of the pick-up period had passed without hearing anything from anyone, I called European Moving and asked if I had any driver assigned to my move, to which they replied ‘to be honest, no’. They said they didn’t know what had happened but they were trying to find a van and I should just wait. The last day of the pick-up period I called again and they said that there was a van coming that had broken down (sounded a bit made-up) and they were trying to find another one but there were no vans available in the area and they didn’t know how long it would take to find another one. They offered me no other solution but to wait. I told them I had to leave the apartment the following day, latest, and I had to be working in Spain 2 days later, and they couldn’t care less. I called them every 3hours from then on, and every time they said there was no van and no idea when there would be one, and offered me absolutely no solution, leaving me very helpless, extremely sad and frustrated. After 4 days in this situation I realized they were not going to help me. I could strongly feel they were not going to find a van and couldn’t care less, and I realized I couldn’t count on them and they had put me in a position in which I had to look for a plan B on my own to move al my stuff from Denmark to Spain from one day to the next. God bless U-SHIP and Narcis Dobrita, the wonderful Romanian driver who responded to my ad in less than 24h and saved me. I cancelled my move with European Moving 7 days after my move was supposed to happen, and they were still offering me absolutely no solution. I'D SUGGEST YOU DO NOT HIRE THIS COMPANY - THEY ARE UNPROFESSIONAL AND CARELESS.
A good experience with a lot of very fragile items promptly moved from London to Slovenia without a single breakage. Nuala was very helpful on the phone and the move took 8 days without a hitch.
I recently relocated to France, and used European Moving’s services. They were extremely helpful and allowed to make the move with ease. They were punctual and well organised and they made the whole process of moving abroad less daunting.
Actually it was the first time I was doing a large international removal and I was afraid to pick up a company with a very low quote.
The communication was always perfect, full of brilliant advices.
The service was beyond my expectation and Miss Fauquet was very understanding.
Thanks.
Very affordable, quality customer care team, professional service and a driver with the strength of 10 men to assist. Can’t speak highly enough of them.
Excellent service from start to finish. Tried writing review already but didn’t work, so will keep it short and sweet.
Great customer service, no dramas and a very happy customer. Thank you!
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Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed European Moving. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
Average price per move for European Moving is between 966 and 1509 EUR based on 16 reviews only.
Community testimonials, ratings and consumer reports on European Moving - a professional company located in , Luxembourg, LUX. Discover Luxembourg, Luxembourg moving companies.
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MoveAdvisor may not be affiliated with European Moving. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
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