Entrusted Van Lines LLC

This past June, my son and daughter-in-law decided to move to Nashville, TN. We contacted Entrusted Van Lines. Since my wife and I were helping pay for the move, we were given a quote of $4925.89. We explained that they had to report to work on Aug 15th. We were told by the Entrusted customer service rep that it would be no problem. When the movers arrived on Sunday, Aug 7th, they demanded twice the amount we were quoted. They also demanded to be paid in cash or by money order. We did not have the money. After several hours of dealing with Entrusted customer service reps, I told them that we were going to cancel. I was then told that we would lose our $1900 deposit. I began typing a letter to the Better Business Bureau. As I was typing, I received a call from an operations manager named “Danielle”. She offered me $900 towards the move, for all of the inconvenience, if we let them do it. I agreed.

Movers from East West moving arrived on Tuesday, Aug 9th. (Entrusted does not own a moving van). They charged my son an extra $500 but we didn’t have a choice. We expected delivery on Aug 13th and called on Aug 12th to confirm. We were told that the movers had a “window” of between 5 and 30 days. Again, after several hours of calling on Aug 12th, we received a call from Danielle saying that she could have it there the next day. When we contacted East West moving to confirm, we were told that it was going to cost us another $500 or the furniture would not be delivered. Again, we had no choice. In the meantime, I was still waiting for my $900 that I was promised.

After returning home on Aug 15th, I again called Danielle about the $900. On Sept 14th I was offered a refund of $300 which was $600 short of what I was promised. I again spoke with Danielle on September 21st and was told that she would see what was going on and call me the next day. When I did not hear from her on the morning of Sept 22nd, I called the company and was told that she no longer worked there. It was a nightmare!

Do Not Use This Company. They are totally unprofessional. They will not give you an accurate quote or delivery date. They have been reported to the BBB.

Move size: 2 Bedroom Home Service cost: $4926

If you want to get your things moved and to get it on time. PLEASE DO NOT USE ENTRUSTED, I was not aware they are brokers when I made my booking. My move was from Sammamish, WA to Schaumburg, IL. As per the estimate initially it was 1035 cubic feet. when SAM & SON- 93 RIVERVIEW AVE • NORTH ARLINGTON, NJ, 07031 moving company arrived to pick they said its going be 1350 cubic ft and charged me additional money, I did not have a choice since I had to pay the additional money requested. They did not have enough packing material when they arrived, I had to give them a blanket to wrap up my glass office table and they told me they will add more packing once they reach the warehouse. All my things were picked up on 09/20 and till now as of today (11/14)I have not received my things. Sam & Son moving does not respond to my calls and I have no updates on where my things are or no update on timelines. When I tried reaching out to entrusted van lines they kept telling me SAM & SON moving company has 30 business days and if its beyond 30days to deliver then there is will be a compensation. I patiently waited for 30 business days and today(11/14) when I called entrusted they are saying they do not have any control over the delivery and their accountability is only till engaging a moving company to pick up on the confirmed date, rest is upon the moving company on to when they can deliver. People at entrusted and are very rude and unprofessional. I said I want to speak to the Manager and he(Jonathan) said he is the office manager. Jonathan said he will check with Sam & son moving and let me know on the timelines but he cannot guarantee whether he can give an update today or how many days it would take to provide an update. My total moving cost is $9032 and out of that $6048 is already paid. I really don't know what to do at this point. Sam & Son moving does not respond to my calls.

Move size: 2 Bedroom Home Service cost: $9032

I paid this broker $1599.00 when I scheduled my move in September 2022. They have five star ratings on their website and the service was outstanding initially. The closer I got to the move I had worries with no communication. I sent my rep an email and her email was bounced back saying it no longer existed. I phoned without any answer today. I finally received a call back from the contracted movers. I did an online search of the contracted moving company to see their reviews which were all 1 stars. People saying not to use them and that it took months to get their items. I am unable to get my deposit returned...of course!!!! My stomach is sick! I have a small window of time to move and cannot take any more changes especially with more loss and costs. Run away from these people as they continue to do business under different names every few months. They are a SCAM!!! Hit and Run Artists that prey on the vulnerable. A move is way too stressful to deal with thieves.

Move size: Partial Move Service cost: $38456

I did not realize this was a broker when I booked it, but the price sounded good, the man promised professional service, etc. Was I fooled!!! Original cost was quoted at 2,718. which included fuel. At x of pick up, the price went to 4330 - stated my cubic feet went from 327 to 599… No. I had to vacate the apartment what was I going to do. At time of drop off…extra 200 in fuel, 75 for stairs, and they threw/broke furniture, scratched floors, and left before carrying boxes up stairs. The company that took up the brokers call: Integrated Moving Solutions.

Move size: 1 Bedroom Home Service cost: $4500

My price was raised three times. Fees were added and others threatened. I was falsely reassured numerous times that each time, the price was final. Both Entrusted Van Lines and Carefree Movers are horrible businesses. I hope enough people file reports and claims against them so their businesses fail. Do not use them for any reason. They will lie to you, make you sign contracts under false pretenses, charge you more than agreed, and make it so you are cornered into spending more; yet again. I have a more accurate and in-depth review on Facebook under the hashtag, “#entrustedvanlines”

Move size: 2 Bedroom Home Service cost: $4000

I ended up paying 3X the amount from the original quote!!! Between this place and Carefree Movers was the biggest ripoff! Missing boxes & well over $2500 worth of products missing for my business , most of my kitchen items GONE.. And do they care? Hell no!! STAY AWAY FROM THESE DISGUSTING PEOPLE.. Also the driver called me on the delivery day and demanded cash only for the balance!! Of course I didn’t fall for that!!! Predators!!! & beyond horrible customer service

Move size: 3 Bedroom Home Service cost: $8900

Entrusted Movers was a nightmare. I wish I could give them 0 stars. Like others have said, they kept adding fees. The day prior to receiving our furniture, "we have to charge you an extra $1500 because your street is too narrow." What?!? Not only that, one of the movers called me "c*cksucker." Another employee lied and refused to send me a copy of my contract. Lastly, they aren't movers, they are brokers. Find a reputable company and deal directly with that company. Avoid Entrusted at all costs!

Move size: 3 Bedroom Home Service cost: $7000

This company is Terrible! Not only did they add more charges at every step of the way, which had to be paid in order to complete my move; they also destroyed most of my things in the move. They literally LIE about protecting your items and moving them safely. My boxes and furniture all arrived damaged and were unloaded by only 1 mover! They also tell you that your things are ensured but unless you find out on your own and pay for extra insurance, they have zero liability for your things. I lost thousands of dollars to have my items arrive totally damaged by this scam company.

Move size: 2 Bedroom Home Service cost: $10000