Entrusted Van Lines LLC

First, Vince based my move on a 5x10 storage unit. What I didn’t know is that is actually 500 CF, but he based the original estimate on 350 CF, causing the quote to go up by $2k during the QA call. That should have been my first red flag. If he based it on 500 CF. I would have gone with PODS, like I was originally planning to do, and Vince knew that.

Vince also said that I was planning my move far enough in advance so that my desired delivery date would be no problem. After my items were picked up, I was told by the dispatcher they had 10 days from my first available date, which is 9/1. I was hoping for delivery on the 2nd or 3rd. I’m sure you can do the math. I was told Great American would be contacting me about the move, but they subcontracted to Nationwide... second red flag.

At the time of pick up, the driver padded the inventory list, and I was contacted the next day about an ADDITIONAL $2k being added to the total. I take responsibility for not reviewing the list more carefully, but what reputable company takes advantage of people like that?! At this point, all I wanted was to get my stuff back! That’s when I started speaking to Connor, then Danielle, then anyone who would answer the phone. In not one of those dozen or so conversations did I get any answers except “let me reach out and I’ll call you back”. No one was able to figure out that Great American subcontracted Nationwide, and I was actually accused of double booking my move!

On 8/27, I reached out to a Great American Movers (not the same one contracted by Entrusted), and he was nice enough to look up the DOT # for me and provide an alternate # for Nationwide. That is the only reason I was able to track down the dispatcher. Why couldn’t Entrusted do that?

Fast forward to the delivery date. Three items were missing, including 2 large boxes containing irreplaceable items. There were also numerous broken items. I was given a claims company to contact, but they didn't handle claims for Nationwide, so I had to track down the correct company on my own. Once again Entrusted was useless.

Move size: Studio Service cost: $6752

Do not use this company it is a scam the movers damaged the front door to my home and promise to fix it it's been 2 and 1/2 weeks and they still haven't fixed it the trailer that was hauling my furniture was impounded I was not notified I had to contact several people to find out it's been two and a half weeks no other response after further research found my furniture is in a warehouse in Colorado but I was not notified I had to find this out on my own I received several different invoices with different amounts it went from 3,200 to $10,000 when I had given away half of my furniture they said it was the cubic square feet all I can say is if you don't value your money or your furniture go ahead and use this company

Move size: 2 Bedroom Home Service cost: $10666

WORST COMPANY TO DO BUSINESS WITH! First of all, the number of bait and switch tactics are insane! Hire an attorney instead of this company!

1. FIRST PROBLEM: We contacted Entrusted Van Lines(lies). They received all our inventory, boxes, counts, square footage, etc. They say there is a deposit and send a quote. We complete the paperwork, authorize the quote and wait. I tell them I want to pay with a credit card, they say, "Unfortunately, deposits can only be processed through bank authorization. I call my bank and authorized the appropriate amount to be taken and complete their forms for bank authorization." They assure me I can pay with pick up fee and delivery fee with my credit card.

2. SECOND PROBLEM: We provide all the information needed to pay our deposit, and nothing comes out of our account. We call, Entrusted Van Lines (lies) says, "We have already dispatched a truck, they can collect 1/2 upon pick up, sorry for the confusion" then tell you "We'll collect half of the money upon pick up because authorization couldn't process before the truck was dispatched. Sorry for the inconvenience. Just have a money order there for 1/2 the quote". We verify the amount, company, etc. And confirm pick up on Friday, September 16th, 12pm - 4 pm.

3. PROBLEM 3: No truck show up on Friday, September 16th. We call Entrusted Van Lines(lies) they they tell us they will get ahold of dispatch. They call back and say "Sorry, the truck is coming from Las Vegas and is enroute. They will be there Saturday the 17th between 11-2"

4. PROBLEM 4: When the truck shows up, it's a company called US Safe Moving company. They verify they have been contracted by Entrusted Van Lines/lies. We hand them the cashiers check for 1/2 and they say..."Oh sorry, we actually can't accept the payment because it's made out to Entrusted Van Lines(lies) but don't worry about it. Their company will call and give us a form to pay with a credit card. They load stuff and claim they can't take everything because it's over the estimated amount. We say that is impossible as we provided cubic feet, sizes and number of boxes, widths, weight, and a complete inventory list. The US Safe Moving workers say they are sorry but they can't take more.

5. PROBLEM 5: We receive a bill for OVER 5K from the agreed upon amount. It is received via email. We are pissed but want to make sure we pay our initial 1/2 because they did pick it up and we don't want anything stopping the delivery. We get ahold of US Safe and they assure us they will send us an authorization and we can go ahead and pay with credit card. We express our frustration about the 5K extra charges and they say we bill based on what they picked up. This character, Marlon Flores, says "I understand your frustration, we never received an inventory. Entrusted Van Lines(lies) never gave us any data. Please call them and work out the discrepancy because there is nothing they can do."

6. PROBLEM 6: Still no money has been paid, yet both companies now have authorizations and no one will collect any money. On 09.19.22, we have yet another conversation with Marlon Flores and he said they will send over a credit card authorization form for me for 1/2 and then I can pay the other 1/2 upon delivery. He claims to do everything within his power to get my stuff to me and apologies with the way Entrusted Van Lines(lies) did business with us. He says, in the future, we should call direct to the movers and not use a company that is selling contracts. He seems to be sympathetic. He emails over the credit card authorization. We complete the credit card authorization and just want this big headache done. We receive confirmation.

6. PROBLEM 6: 09.20.22, Marlon Flores calls and says that our stuff is headed out soon and should be here in approximately 3 business days. I ask Mon - Fri? He says Sun-Sun. I clarify, so 3 days. Now they want full cash payment, but Entrusted Van Lines(lies) hit our account. Marlon claims I didn't submit credit card authorization, which we did do AND received confirmation. SCAM & FRAUD REPORTED

Move size: 2 Bedroom Home Service cost: $15000

Horrible! Please read this before you book with them. The salesperson gave me a quote of $3,000. When the movers (that they contract out) showed up they called me and said it was $9,000. The way Entrusted Van Lines gets you is they make you pay them a deposit (in my case over $900) when you book but you are only allowed to pay through giving them your bank and routing number so they can get their money. If people were allowed to use a credit card then you could at least fight it with the credit card company. They have lied to me the whole time and I have spent numerous hours on the phone with them. Please choose another company for your sanity.

Move size: 2 Bedroom Home Service cost: $9000

Wow. Just WOW, this company is absolutely horrible. They have switched companies & contracts multiple times. We almost did not get our items back & had to call in the help of neighbors to stop them from leaving with our items. They are absolutely insane, almost hitting someone in our family with their moving van. Neglecting to care for items, and then having to call the cops. This will be taken to court. In the end we almost paid $6000 when originally quoted $3000. Please please please do not trust this company with your items or your safety. OH and they pulled into the neighbors yard and urinated in-front of their residence!

Move size: 3 Bedroom Home Service cost: $6000

Overall zero stars but not an option!This company is vile and disgusting. THANK GOD the law changes effective Jan 2023 The GIG is up! Companies like this will have to disclose they are nothing more than filthy thug brokers, taking hundreds from you to setup an actual mover. The ones who do the work have to break the bad news to you. The movers you could have gone to directly and saved hundreds if not in the thousands. DO NOT use this company. They are corrupt scammers!

Move size: Partial Move Service cost: $43000

I put down a deposit of almost $2,000, called to cancel the next day and they said I would not recieve my deposit back, even though it was over a week til I needed a truck. The customer service personnel and manager were very rude and not helpful at all. Don't use this company unless you want to put out lots of money for absolutely no service. They use pressure tactics to get you to give them a down payment. Total scammers and liars. I'd give them negative stars if I could, they don't even deserve one star.

Move size: 3 Bedroom Home Service cost: $8500