Emerald Van Lines

This is a complete scam. I was skeptical when I first heard the complaints about Emerald, and I thought "I am giving them a lot of money and the sales people are so nice, I'm sure they will treat me well." WRONG. After you pay your downpayment, they don't care about you at all. They subcontracted our move out to the rudest moving company I have ever encountered and didn't help us at all. They were late to pick up our stuff, told us our things would be delivered on a date then arrived a WEEK later, and wouldn't give us any updates when we called and asked. In fact, the moving company hung up on us when we tried to ask a few basic questions. After we finally got all our things, we were using our vacuum, and smelled cigarettes and burning. We opened up our vacuum filter to find 7 cigarette butts. We have never smoked, which means the movers were smoking by our stuff and then USING OUR VACUUM. We ended up throwing the vacuum away because it smelled so bad. We have emailed Emerald several times asking for remediation, and they won't give us the time of day. I'm so frustrated and wouldn't advise anyone to use them. 0 stars.

Move size: 1 Bedroom Home Service cost: $4200

This company is a fraud. They are very responsive and badgering upfront when it comes to requesting your money and having you to sign a contract. However, once they get your money and if there are any changes at any point to your move, they are very unresponsive and refuse to adjust or refund any upfront money or deposits. I spent over $1000 for an out-of-state move that I booked months ago, however, plans changed, and I therefore had to cancel my move. I reached out to customer service for refund options, however they stated that they would not be able to refund my $1200 deposit, but, I could use this refund for a later move within the year.

When I reached out to this company months later about utilizing this refund for a different move within the state less than 50 miles, they responded that they could not provide a refund or any changes to my original price-but instead, I would have to pay an additional 500 fee to reinstate the move along with the total price for a 400 mile move versus a 50 mile move. Meaning I would have to pay an additional fee on top of what I had already paid for a much smaller move. Ultimately, they took my $1200 deposit, refused to refund, and provided NO services . Do NOT use this company if there will be any changes to your move. They will not provide any refunds and there is zero flexibility. They are a scam. I am out of $1200 and do not have anything to show for it. Buyer beware!

Move size: 3 Bedroom Home Service cost: $1200

I contracted Emerald in June to move my home to Nashville. They subcontracted the work to another moving company and that contractor kept sliding the arrival date from Friday to Sunday. They eventually arrived at 8 pm on Sunday. (I had to be out by Monday morning!) Although I packed the majority of items the still didn’t finish till 1:30 am using a massive amount of tape and packing materials and blankets. I still had to do final cleaning and then drive to Nashville.

They shipped my possessions to New York City for transfer to a long distance hauler a week later. I was not available and my son coordinated the unload at a predetermined storage facility. When I began unpacking I found probably one third to half my things missing. I have no way of identifying what’s really missing because the transfer paperwork was written illegibly. The only thing I have to go on is when I start looking for something and it’s not there, everything from the hardware and support boards for the spare bed to my carpet cleaner to a picture I just bought for $1,300 to kitchen appliances. In addition some of the furniture experienced water damage. My son said there was a gaping hole in the roof of the truck.

I probably have lost ~$4,000 to $5,000 in personal possessions.

The worst is I had to pay for hauling the stuff they didn’t really haul!!!

I tried filing a claim earlier but they just ignored me or would not return calls. They also doubled the estimated cost. It went from $3,420 to $7,200. This became an expensive lesson for me. Worst of all I still not sure what I’ve lost forever.

It has been awhile but I felt a need to tell everyone. Everyday I look for something and it’s not there. I’ll never get this things back. I just want to send a warning everyone, these guys are the worst!!

USE THEM AT YOUR PERIL!!!

Move size: 2 Bedroom Home Service cost: $7200

They changed their name to "American Mover's LLC" out of the same address and company information.

This company provided a very reasonable quote of $3200. On the pickup day, the mover decided they had underquoted me, so added $1700 to the price (due in cash immediately). I was stuck, and had no other choice since I was notified the day of the move and had to pay. Then, they were a week late for delivery, and demanded an extra $1000 delivery fee that had never been disclosed in the original paperwork.

My $3200 move quote ended up being almost $6000 in the end. This company is not trustworthy, and will stick you with fees and hidden charges at every turn. Stay away from American Mover's LLC and/or Emerald VanLines.

Move size: Partial Move Service cost: $6000