Emerald Van Lines

Run. Don not walk. Run away from this company. We hired them to move us from VT to MT for $16,000 plus for white glove service. Our belongings arrived 2 weeks late and 75% of our belongings were not packed, destroyed, broken, scratched. The contracted delivery driver was so appalled at the condition of our belongings upon opening the trailer, he wouldn’t take them off the truck till he notified his supervisor. We filed claim with proper paperwork and photos. We received NO response. I made multiple calls. Mailed a hard copy certified. No calls returned. No emails answered. No letter sent to us. Mayflower moved us from FL to VT prior and it was exquisite care. Our belongings were packed, wrapped, protected and delivered as noted in contract. Had mayflower delivered to MT from VT, we would have gone with them. Emerald is horrific. How they stay in business is beyond me. Thankful to have an attorney under our belt now to see if we can recoup any losses. Unconscionable unethical company. I regret not researching them on BBB first.

Move size: 3 Bedroom Home Service cost: $16000

After having a horrific and dangerous experience with another moving company, I was apprehensive about my upcoming relocation. My partner and I were relocating, so I conducted more research to identify a reliable company. After reading positive evaluations and communicating effectively with this Company, we decided to hire them. Throughout the process, they were cooperative, communicative, and trustworthy. I would definitely recommend this company and hire them again!

Move size: 3 Bedroom Home Service cost: $4562

I felt confident choosing this company with the sales rep. I list all the items that would be moving and HE SAID what size I would need. I put my deposit down and the day came they REFUSED TO TAKE my items unless I gave them an extra $3,000 and they refused to give me the deposit back!!! ?

They do not do what they say they are going to, contacting them has been a nightmare and I now have out a bunch of money ?

NEVER EVER USE THEM.

Sincerely a poor collage student that did not have the money to spare

Move size: 3 Bedroom Home Service cost: $4500

This company will take your deposit and forward you info to another company that may or may not show up on move day. I got a no show for the date of my move, no call from emerald nor would they answer my calls, and a call two days later from another company they referred to. Emerald still won’t take my calls or return my $2200 deposit. The quotes they emailed disappeared after a couple days so it was all fake. They responded to my Google review and said I cursed at them. I didn’t. But if they responded to their customers like they do their reviews, they’d be gold. Don’t use this company. The great reviews are fake and paid for.

Move size: 3 Bedroom Home Service cost: $6600

I was very disappointed in our experience with Emerald Van Lines. In the initial contact, the rep made promises that were not kept. He quoted us the ‘worst case scenario’ price and we were charged almost $1000 more. The move was subcontracted to another company but we were never informed of that move. Some items that were included on the inventory list were not moved, as the subcontracted company said there was no room for them. We had already deleted some items on the inventory and reported that to Emerald. The rep told us he was adding extra cubic feet to our inventory so no need to worry about space. This resulted in our having to rent another trailer to move it ourselves with the help of a relative who drove 7 hours in their vehicle with a trailer hitch. The rep stated that our baby crib would be set up upon delivery but the subcontracted company said they couldn’t set it up for liability reasons. He also said to fill drawers with clothing items since the furniture would be wrapped, thus requiring fewer boxes. The movers had us remove the clothing and box it up separately. After receiving followup phone calls from Emerald reps, we realized that we had been given erroneous info from our salesperson, called back 2-3 times leaving a voice mail for him to return our call and never heard from him. Left a message to speak to the GM, and she never returned the call either.

We were never told that the move would be subcontracted to another company, however, we were pleased with the work done by them. (Wish we could have used that company from the beginning.).

Would not recommend Emerald Van Lines to anyone after what we experienced.

Move size: 3 Bedroom Home Service cost: $4609

I am a very trusting person and moving my home long distance requires a lot of research to find a company you can trust. I am not going to say that you can Trust Emerald Van Lines because my dealings were with their employee Patrick. Patrick came off as a real genuine guy willing to help and saying all the right things. He promised that his company was the right company and that we could trust them. Even after I had booked another company Patrick called me the next day to tell me what a mistake I made, and I trusted him. I went through an ordeal to cancel with that company, only to get utterly screwed by Patrick. I was estimate a total Cubic Foot move of 975. I counted every box, took every measurement and went over this with three people through the process. On the day of the move running back and forth, the movers packed the truck and did not do so efficently incurring an overage of 400CF and costing more than $3000 more than initially estimated. If I wasn't moving out of state I would have told them to take every last thing off their truck and play hard ball, but since they have you at that moment their really is nothing else you can do. I tried to reach patrick almost ten times to be told by the customer service manager, "sorry once the salesman is done with you, you can't talk to him again." this is where I have issue with Emerald because that is an utterly bs answer to give anyone. Do you self a favor and never use or trust this company as they don't stand behind their estimate and they sub out your load to numerous carriers. Horrible. By the way it took me two weeks to get my bed to sleep in after all that.

Move size: 3 Bedroom Home Service cost: $5800

Emerald is a broker who downloaded our job to another very fraudulent company. They gave us a quote for an estimated 2000 cubic feet and then the other company promptly upcharged our move by over $7000.Movers arrived 4 hours later than their ETA.They refused to load the truck until we signed the new contract, held our belongings hostage for over 2 weeks while we attempted to negotiate to no avail. Our belongings arrived broken, hardware missing, Baby grand piano still sitting on it's side because hardware is missing. Frame to the piano is cracked due to poor handling. Movers would not unload until paid in full with the upcharges in cash. Boxes were left in our garage belonging to someone else, multiple boxes belonging to us are missing. I would never use this company again and fear this is how they make their profits with everyone. Terrible experience!!!

Move size: 3 Bedroom Home Service cost: $17312

I THOUGHT I was partnering with Emerald Van Lines. NOBODY told me otherwise, until I got a call from a different company that had my information, but did not have the CORRECT information. I was promised by Emerald a next-day move-in, meaning we pack up one day, and the next day they are moving us into the new house.

The movers Emerald hired didn't know about the second location of the move ( we had TWO locations we were moving from), they were late on moving day, didn't contact me about when I would be receiving my items, charged me DOUBLE what I was quoted, broke some family heirlooms and furniture, and actually STOLE some of my belongings! And I could get NO HELP from anyone at Emerald! As long as they got their money, they wiped their hands of my issues and NEVER contacted me again, even though I sent several emails and called many times.

If I had been told that we would be sitting in a completely empty house for an entire week, I would have gone with a different moving company! I was promised next-day delivery from Emerald, but the company that THEY contracted out said I would be lucky to get it within a week! When I contacted Emerald, they then promised me a two-day delivery, just to shut me up and not cancel the move. So I agreed to that, and yet, the movers still brought my stuff a week later.

I had no recourse for this and had nothing to sit on, sleep on, or cook with for seven days, and all with a young child in my house!

I would NOT recommend using EMERALD VAN LINES for your move, unless you want to be lied to and upcharged!

If I could give them zero stars, I would. They're crooks and liars!

Move size: 3 Bedroom Home Service cost: $10000