Elite Moving & Storage

My experiences are below. Given the choice I would not use them again and clearly cannot recommend them to others.

- Prior to move, Mary in main office was responsive and helpful. After the agreement was signed, she was either unresponsive or acted as a roadblock to getting answers/resolutions.

- On day of move, the foreman forced me to pay an additional $400 cash. Said stuff looked to be more than originally quoted.

- Despite giving what I was told by the company as a fair and reasonable tip. The foreman aggressively suggested that I needed to double that amount. Follow up conversations with managers confirmed this was standard practice.

- When it came to delivery - sent many unanswered emails/vms over the course of weeks. Finally they called and said my stuff would arrive in 6 hrs. Delivery Included damaged items and missing items.

- Still waiting to hear back from managers on how they will address my complaints. Despite being told it would take a few days it's been over two weeks.

Move size: 1 Bedroom Home Service cost: $2900

I wish I could give this moving company less stars!! DO NOT USE THIS COMPANY!! We booked our services through Donna about a month ago to move a few rooms from one house to another and in the process the movers broke my refrigerator and left it completely dinged up and scratched, not to mention tried to fit said refrigerator through a tiny door scratching up my door frame when there was an entire sliding glass door to bring the refrigerator in. When we immediately brought it to the attention of the movers they assured us that we would be properly compensated and taken care of. After all we signed a contract and the company is fully insured. Much to our disappointment it was nearly impossible to reach anyone with the company to deal with the matter, Donna was completely unresponsive to my emails and never responded. We had to go through a claims company that asked us what type of insurance policy we opted for. We were never even given the option or provided a conversation about our protection, and later we learned that Donna simply told us to sign a contract, and as a result we were left getting .60 on the dollar for any damaged items. As a result of their careless damage to our refrigerator we were compensated $100!! on a $2,000 brand new refrigerator that needs a complete door replacement!! The movers were careless and had no regard for our belongings and stood there waiting for a tip despite scratching up our furniture and dropping our belongings all over the floor. THE COMPANY DOES NOT PROTECT THE CUSTOMER. I cannot stress to you enough, if you have any desire to maintain your items and not have them ruined, DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $500

NOT HONORABLE COMPANY. My advice is to avoid this company. Upon arrival, the supervisor was intimidating me to pay much more money than what I agreed, for proper / safe packing. This is a move that I had planned weeks in advance and I felt really backed in a corner to pay thousands more on top of an already high move estimate. It was a total shakedown and we ultimately decided to not go ahead with the move. PLEASE DO YOURSELF A FAVOR AND MOVE ON TO A DIFFERENT COMPANY. They will appear professional to work with until the shakedown on day of move.

Move size: 1 Bedroom Home Service cost: $4600

This a review for Elite Moving and Storage in Sun Valley, Calif. for the purpose of giving others a strong warning to avoid using this company as they are scammers, more specifically attempting to take advantage of customers during covid. Some time ago I signed up with this company to move me out of an apartment to another location in the LA area. I dealt with a woman named Donna who was pleasant enough and established that the arrival time for the movers to be a window between 12 and 3. On the day of the move I had to make numerous calls to find out if they were going to show up as by 3pm I hadn't heard from anyone but they finally arrived closer to 3:30. Right away the leader of the 3 movers tried to take control of the situation by giving a long winded speech about how due to the fact that I had many "expensive" items that they had to custom wrapped and thus the estimated price went up from around $1500 to $2699. Right away, I sensed something was off not only from the sudden huge jump in price but from his rap which sounded as if it had been rehearsed. I told them that there was no way I would agree to this without speaking with the manager. From their response I realized that they were not answerable to Elite management and that they were no doubt independent contractors and, therefore, not actual employees of Elite, even though the Elite name was on their shirts. When they realized that I was going to stand firm they gave up and left. What they were banking on was that I would have to be out of the apartment on that specific day and, therefore, be desperate to move and willing to agree to any price to make that happen. Well knowing that during this pandemic many people have been evicted or forced to move, this is the nature of their game and no doubt have tried it on countless others. These are the lowest kind of people, that would see this as an opportunity and intentionally take advantage of others during a worldwide crisis. After, doing some research I found that there had been numerous reports of mover scams in LA during covid including an article in the LA Times about it. Fortunately, I found another company who was honest to do the move for around $1200 and didn't charge me anything extra to wrap the more delicate items. Therefore, this is more than just an unfavorable review. It is a warning to all prospective customers to not use this company for your move. Scammers Suck!

Move size: 2 Bedroom Home Service cost: $1500

If you want you stuff to arrive safely, their packing crew cannot be beat. But when all the bids came in around 25k for our move from California to Texas, Elite’s price was only 14k. I'll take it, was my reply. That gives me 11k of problems I'm covered for. Just know that they play a bit of a bait and switch job on you, because they had ways of pushing their price up over 20k before all was said and done, not to mention over a thousand in tips, which I was happy to pay. The bottom line is that we got all of our stuff delivered, eventually, and in one piece, so I still saved about 20%, despite their strategic con job.

Move size: 3 Bedroom Home Service cost: $20650

At the last minute my cousin called me up and told me she had a week to move from her home in Santa Monica to Santa Barbara. We called several moving companies but none could help us on such short notice until I came across Elite. We talked with Donna and was immediately greeted with a yes we can help. They showed up right as scheduled and we're very good at handling breakables and valuables. They were fast but cautious while loading the truck. It was a few weeks before delivery day and

as my cousin's new apartment wasn't ready yet. They extended the storage for additional days. on move in day they crew was ready and eager to get the job done. These guys were very professional and worked efficiently to get the job done without breaking anything. I would highly recommend them to anyone needing to move locally in Cali as they are affordable and a great crew to have there to help. We made sure to tip them nicely for such a great job done.

Move size: 2 Bedroom Home Service cost: $9000

I had to make a cross-country, long-distance move and was searching for a reliable moving company. Elite Moving & Storage was fantastic and I particularly have to thank Donna, who was so helpful in answering all of our questions! Everything was scheduled perfectly ahead of time and the movers showed up when we were told they would be, and loaded all of our items carefully which I appreciated since we had several pieces that I was nervous about making the long move (they came through just fine). I had contacted a couple different companies before the move and Elite's prices were really reasonable, especially for the distance that we were moving. Elite gave us a quote beforehand so we knew exactly what to expect, and I actually got charged a little less than the quote which was great. The crew members that helped with my move was professional and courteous, and everything was safely moved and put where I asked in our new place. Overall, I'm really happy I went with Elite, and they made what could have been an incredibly stressful couple of days much easier than I thought it would be.

Move size: 2 Bedroom Home Service cost: $8000

I used Elite Moving and Storage when I moved to New Orleans. Their staff was responsive and professional. One of my children had spilled a drink, and one of their movers cleaned up a spill inside our home. Their staff is polite and they go above and beyond to do a good job. They are quick! They packed my house in half of a day!

Our items all arrived safely. I was happy they offered to drop it off a day before our original estimated date. It was doing business with them!

Move size: Partial Move Service cost: $6000