Element Moving & Storage

Pamela was very professional and careful to explain everything to me from my first call. She arranged an appointment with a representative in my residence to evaluate my moving needs. He was on time and efficient, his evaluation turned out to be very accurate. The day of the move the team was on time, worked hard, and were careful of my belongings, they wrapped everything with either blankets, shrink wrap, or placed them in boxes as appropriate. The whole experience was very good.

Service cost: $900

They were on time!! Super fast and they took better care of my things than I would have if I had moved it myself. Very professional and nice. They made a really stressful day very easy. I am planning on calling them when I am ready to move again. Defiantly recommending these folks to everyone. Not a bad thing to say. THey did everything they said they were going to to. Called me before had told me what time they would be there. They called when they were almost there.

Service cost: $437

I chose Element from Angies list. They were a company located in the city I grew up in and from the first phone call I felt comfortable. When I booked and paid they told me they could pick up my stuff same day and could deliver within 5 days of pickup. 5 days would be a day earlier than when I was scheduled to move into my apartment, but I was willing to pay an extra day to get my stuff so quickly! I had already moved, so my mother was facilitating the pickup.  She said the people that loaded everything were very nice and professional and did a great job.
Fast forward 5 days. I haven't heard from Element. I called them and they told me the truck broke down in Colorado and was being fixed, so it might be delayed a week. Fine, it happens. A week later, nothing. I call, truck still broken down and they are looking for a truck to pick up my stuff. Finally I hear that my stuff was transported BACK to Texas and they were waiting for another truck to attempt to take my stuff to Washington. 
Fast forward 20 days from date of pickup, meaning I have now paid for a month of rent for an apartment I can't live in. Truck arrives at my place to unload everything. My bed frame is damaged to the point that I can't put my bed on it, my crated mattress is ripped, one of my boxes of clothes looks like it was dropped in the road and driven over and thrown back into the truck, and the leg to my hope chest broke off.
I filed a claim. The claim process was normal. I don't think I had any legal ramifications, they delivered within their 21 day time frame and they offered me the amount of reimbursement based on the provided insurance. Just be warned that the amount awarded will not be sufficient enough to replace anything.
I'm still not sure if they used their trucks or if they brokered out my move, that might have been a course of legal action since it was advertised that they use their own fleet of truck, but I didn't dive into that research.
Ultimately I was just extremely disappointed. It's easy to make customers happy when everything goes right, but I feel like a company shows it's true customer service level when things go wrong and they have to fix things.  If the customer is still happy after a mess up then its a company worth using again and referring to your friends.  This is not one of those companies.
 
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Service cost: $2000

This was my first cross-country move, and I had many fears that it would not go well based on the reviews I encountered in my research.  I was concerned that it would be close to a month before my things arrived in my new home or that items would arrive damaged.  Well, I need not have feared.  Element provided my family with a flawless move.  I discussed with them during the estimate phase that my primary concern was time to delivery.  I feared the 21 business day timeframe in the contract.  Sheila assured me that they would start looking at the boards early to determine the fastest way to get my load delivered, and she said they would target 10 business days for us.  Well, they even exceeded that!  They took our load from Dallas to Maine in 5 days!  To do this they contracted with a driver out of Boston (who was also excellent) and loaded our items directly on his truck.  The Element team did the loading and packing which was key in making sure everything arrived safely and damage-free.  Loading our things directly onto the driver's truck also meant that items were not repeatedly unloaded and reloaded.  I know this may not always be feasible, but for us it meant that we got our items fast and nothing was damaged or lost.  For this quality of service I would have expected Element's price to be higher than other companies, but to my great satisfactions, it was in line with my other estimates.  I could not be happier I chose them!

Service cost: $8962

I have previously done my research and relied upon "Best of .." for several devices . When it came to moving this past September, I again went to "Best of" and I called Element. Their Estimator was professional, timely and very reassuring. When moving day came the crew (4) arrived with two trucks and were fantastic. They all introduced themselves to me and were careful beyond explanation. If I had a question they were more than happy to answer and they worked "hard" the entire time. They got everything packed and made the first delivery to my new home and I had a second stop, in Keller where they moved my upright grand piano - without a problem. These guys did a great job at a great and fair price and I would highly recommend you consider using them.

Service cost: $1593

After purchasing a Groupon, I called Element and booked my appointment a month in advance for 2 movers/2hrs. Element explained they would call me 3 days before to give me time options. Because this was accepted, I changed my lease days to accommodate their moving schedule.

Then, as time was approaching to move, I did not hear from them, even a day before my scheduled move date. So, I called them the day before and they say they can now only move me
at 8 am. Now, my leasing office doesn’t open until 9am leaving me with maybe 30-40 min to move, if I'm lucky. Even after explaining my circumstance and trying to re-schedule within the next couple days - they flat out refused. You would think booking so far in advance would grant some priority but it didn't matter. Element fit me in based on what was convenient for their schedule that day.

I was beyond frustrated. they demanded that I move at 8 am or not all and only left me with 12 hours to turn around and find someone else. There's enough stress in moving as it is, then to have to deal with their un-professionalism was too much to handle.

Move size: 1 Bedroom Home Service cost: $195

I would not trust this company to move a dish from the stove to the table. My husband and I have moved several times in our life, even from Europe to the USA, with never a bad experience, never anything broken. And there were never any price shenanigans pulled on us--as Element did--the date the movers finally arrived. Element did all the packing. A valuable set of dishware for 6 became a set for 3. A Cuisineart food processor was cracked in several places. A vintage wall clock was left behind; but the weights were delivered. Glass covering framed graphic artworks were cracked. Boxes were just dumped in one room and the unpacking service we paid for was not performed. I could go on and on. Finally, to add insult to injury, movers asked for tips.

Move size: 4 Bedroom Home Service cost: $14692

I moved with Element Moving last week and they were WONDERFUL!!  I didn't move very far but I had a lot of things.  the movers were super polite and helpful, they even helped me decide where to put my furniture in the new house (my new place is much smaller than my last place).  
THey delivered crates before the move and picked them up after.  the crates were very helpful.  I was able to pack very easily and made it easy to unpack since they stack up very high.
We are moving again next year and I will call Element without a doubt!!
The office staff was also very helpful, they called before the move to confirm what time the guys would come and they guys showed up right on time.  I called afterwards because I forgot to tip the guys and they were so happy to hear from me. 
i have already referred them to a friend that is moving well.
 
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Service cost: $2000