Dependable Van Lines LLC

Dependable Van Lines is the most predatory and dumbfoundingly unreliable service provider I’ve ever worked with and destroyed $3,700 worth of property without compensation or an apology.

This is my first cross-country move, heading from Chicago to San Antonio because of my wife’s military orders. Dependable severely underquoted me to gain my business ($2000) and then raised the price at pickup ($4400).

I paid $375 for them to pack two TVs worth a total of $3,000 and they simply wrapped them in blankets. Both arrived broken alongside a ruined wooden TV stand for a grand total of $3,700 in damage. It took a month but they finally refunded the $375 packing fee--no compensation for the broken items.

They are unresponsive to phone and email to the point that I once threatened to call local police to do a wellness check on them. Hope hasn’t answered her phone and Khori his email in over two months now despite my routine attempts at contact.

I was forced to find a way to pay by certified funds at 10pm after the bank had closed even though they didn’t mention this beforehand and allowed me to pay my deposit by credit card.

Ultimately much of this is my fault for not being as diligent as I should have been with their contract but in my defense, they neglected to call out critical aspects of the agreement when we reviewed it. Please, for your sake and those of future movees, I beg you to stay away from Undependable Van Lines and send predatory companies out of business where they belong!

Move size: Studio Service cost: $4400

This man shows up at my house dressed like he’s going to a party in New York and it’s 105 outside no representation of dependable van lines shows up in a 10ft uhaul and can’t tell me where he is taking my stuff. Called Manny who wanted me to Zelle him the remaining balance by the way which is also unprofessional. Now why the hell would I let this many or the company take my belongings anywhere? They claimed they we’re taking it to a storage unit and that it would be a couple trips to do it. My sofas would never even fit in that small uhaul and I didn’t hire a uhaul company I hired dependable van lines. He had no logos representing the company and he parked the uhaul away from my house because he knows they are in the wrong. Never ever use these people. Side note they changed the name of their company you should check out their real reviews instead of the actors the paid to write the most recent reviews in the past 3 months. Look up Noble moving company you’ll thank me later.

Move size: 2 Bedroom Home Service cost: $5300

Do yourself a favor and find another company! These people are unprofessional and money-hungry. I had a signed contract and they still kept looking for reasons to charge extra. In all my years and many moves, the behavior by the drivers and owner MANNY was unprofessional and unacceptable. I gave the drivers $150 extra when they picked up my things but I guess they saw that as a "she can pay" moment. Ultimately they put my stuff in a storage which I was told " 30 days was included" yet in the end, (4 days later) they held my stuff hostage until I paid an additional fee. Keep in mind that this was the fourth time that I was told by the driver (Anthony) that I would be charged extra for something that was included in the contract. When I finally gained access, they refused to assist in moving my things to my storage (feet away) because the sorry sub-par owner said "they don't work for free". It's rather comical since they were contracted to put them into my storage. So essentially this job was NEVER completed. They are all working together to defraud customers. Save yourself the constant headache, and phone calls by using someone else. The owner also called me with a child screaming and hollering in the background. When I mentioned it, he was clearly upset and said it was his "family time". Family time is okay but when you decide to conduct business during that time, the professional thing to do is step outside or to a quiet area. Anthony told me to call his company directly when I was ready to move from storage to my new home--- I wouldn't call them to move my dog! Did I mention (Anthony) also insinuated that the area where my storage is located is paying big bucks? The audacity... Throw the entire company away! Even the storage part is a scam... the driver Carl slipped and let the cat out of the bag (shame on you people) .

Move size: Partial Move Service cost: $3000

My wife & I were moving to another unit in the community. Only (two) guys showed up & disassembled our bed frame, TV mount & mirror from the dresser. Then after they moved our entire apartment, they reassembled everything again in only two-hours & a half. That is remarkable!! They were careful & took good care of our furniture. They even supplied their wrapping for mattresses, television & delicate furniture. They were fast, professional, respectful & practiced CDC guidelines during the moving process. They were open and receptive to any last-minute changes in moving the furniture to the room it belonged to. We would recommend Dependable Van Lines!

Move size: 2 Bedroom Home Service cost: $3452