Dependable Movers LLC

I moved from Virginia to California, and in order to be reimbursed by my job for this move I needed the weight of my belongings and payment amounts in a final contract. I confirmed before booking with this company that this information could be provided.  My belongings were delivered in July 2019, completely damaged. Boxes marked fragile were bent and busted open, items were missing, furniture was scratched and dented to the point of being non usable. The delivery men also attempted to give me someone else's furniture. I submitted my claim for damaged goods reimbursement in August, 2019. I started calling the company on a weekly basis trying to obtain the contract with the weights and payment information in order to be reimbursed by my company, and was told multiple times that it would be "sent right over". I spoke with Delilah, Benjamin, Marcus and numerous other individuals. Now, almost a year later I am told that the contract is the agents property and they do not need to provide that to me and that since so much time has passed they probably do not have it. (obviously no time was spent looking for the contract) In regards to my reimbursement, a check was sent to the wrong address in April and I was told that it had been cashed and they would not be writing me a new one. I asked for documentation to take to the police for an identity fraud/mail fraud issue and have not received a call back or an email with the necessary information. Terrible customer service and operations don't seem to be above board.

Move size: 2 Bedroom Home Service cost: $4058

I unfortunately ended up contracting them for my out of state move, and it was a complete and utter disaster. The fact that they call themselves dependable is a true irony. Right off the bat we were lied to about almost everything. We were told that they own their own trucks - they don't; they lease them out which is not ideal. We were told the delivery should take 5-10 days from when it was picked up from our origin - that is not true at all; they don't start counting delivery until when you say you're arriving at your destination, and then it goes for far longer than 5-10 days. We were told that there were multiple pickups happening in our area and thus they had to get to our place a day earlier to load everything - that was not true and our stuff just ended up sitting in a warehouse and us in our apartment with nothing for an extra day. During pickup we were told it wasn't an issue that we ended up being a little over the allotted space, that all we needed to do was pay for that extra footage, which we did - that was not true either, supposedly because of that then they couldn't take our stuff on the truck they had originally planned and it ended up sitting in a hot storage. We were told that the movers would be wearing masks - two of them were, and the main guy who was in my apartment the whole time was not. When we finally got to our new home and it was the timeframe we were expecting to receive our things, I had to call in to ask about the status. I was informed that my things were sitting in a warehouse at our origin destination waiting for someone to take them, but that it should be in a few days. Which brings up another lie - we were told there was a fleet of trucks that go across the country so there wouldn't be a shortage for delivery. There was one truck in question that we had to wait on. So we waited and waited, and still never got notified when our stuff would be coming. I had to reach out again and was told the one driver cancelled, so now we had to wait even longer for someone else to volunteer. And of course, this meant our stuff had been loaded and then unloaded unnecessarily because of this problem. We were told that it would once again only be a few days until the next truck came out - not true, it took almost a week. When we finally got the call that our stuff was coming, we were told that we needed to pay additional to have a shuttle bring everything over as the driver had been to our complex before and a large truck wouldn't fit - another lie to get more money. Since then we have seen multiple large and semi trucks bring other people's things to our same complex no problem. Then when our things were finally delivered to us after being loaded/unloaded half a dozen times, it was a complete mess. Almost every single box was damaged, furniture items were scratched or completely broken, items in boxes labeled fragile were shattered, our wardrobe boxes had been opened and the metal bar removed and then the box crushed down to "make space" - a complete violation of our privacy. It was the most unprofessional job I have ever seen in my life. I filed a claim with the company and sent pictures of everything. AGAIN I had to reach out to confirm they had received everything and was told oh sorry we couldn't open your files - yet no one reached out to me about this, proof that they don't care and were not going to take this seriously. Three months later they have still not gotten back to me about anything even with my check-ins. Regarding customer service, they are a complete joke. Every time you call them they seem more annoyed at the fact that they have to talk to you than cared or concerned about what the problem is. And they NEVER EVER call you to follow up. I constantly had to reach out to them, and then follow up if I was waiting on an answer. If any of these issues were mentioned upfront that would be one thing, but they deliberately left out these details, then don't even care to rectify the situation. This company uses very shady business practices, so please do yourself a favor and don't fall for it.

Move size: 2 Bedroom Home Service cost: $8500

I used dependable movers for a cross country move and the experience was bad from the moment they set foot in my home to begin backing. They talked a good talk on the phone, but that was it. It only got worse when I called to find out when my belongings would be arriving and they didn’t even know where they were. I waited almost a month. When the movers came to deliver they did not wear masks as mandated by the state. Many items were damaged. I submitted a claim which they never responded to. I contacted the Better Business Bureau which they also did not respond to. My move was in JULY! They don’t respond to emails, pick up the phone or return voicemails. They caused over $1000 in damages. Including applying moving tape directly onto my furniture which peeled off the varnish! Beware! Do not use this business!!!

Move size: 3 Bedroom Home Service cost: $8000