Daryl Flood Moving & Storage

Awful horrible unreal! Don't hire these people. They damaged just about every piece of furniture in my home. They lost my baby grand piano and damaged it. They have yet to arrange to have our goods repaired and made promises they have not kept. Liars. The operations manager came to do some damage control but little good that did his word is meaningless. Their claims department hasn't done anything to help us. The sales rep well, he's been silent isn't that a coincidence?

Service cost: $6200

We hired Daryl Flood to move our 3800 sq. ft. home contents from Texas to Nevada. The sales representative talked us into carrying the full insurance because we had about 40 cartons of china, dishes and breakables. She knew at the time we were doing all of our own packing because of our concern about our items. She also over estimated our weight although we provided a bill of lading from our prior move that had the exact amount of weight on it and it turned out to be correct. Five men loaded the van on our move from Texas. On arrival in Nevada only the driver and one helper showed up. We were concerned not enough help but they were in a hurry. They manhandled our furniture, scratching it, gouging it and nearly destroying all three doors on our refrigerator that was brand new. They broke two boxes of collectibles. Destroyed a file cabinet and then didn't assemble anything correctly. We filed a claim. They did fix the refrigerator but it took them months. They denied paying for our two boxes citing that they didn't pack them therefore weren't responsible for them. They sent money for the file cabinet. I feel they acted in bad faith selling me insurance that they knew they would never have to pay on because they knew we were doing our own packing. Interestingly enough, nothing else was broken that we packed, just these two cartons that obviously were dropped. I would never use this company again.

Service cost: $10607

I was quoted a price for my move, and told that it was firm, no adjustments would be made. I had some issues with the third-party craters that they used, and I could not get any answers from my move representative when I called the day of the move. I received a bill a month later for $501.65 for additional third-party charges. For the past two months I have left voice messages, with either no return call, or if I was lucky to have someone answer, I got the run around, and I was told that they have no control over third-party charges. My experience up to this point had been good/average, but this customer service experience has left me very disgruntled and extremely disappointed.

Service cost: $17000

Their literature says “Not Just Dependable Daryl Flood Dependable.” My family learned what that meant today. It’s a little past noon. We’re moved in. I couldn’t be more impressed. My family's move was a fairly complicated, multi-stage move involving three homes, three storage units and plenty of other challenges. The Daryl Flood dependable guys sailed through it, didn’t break anything and (wonder of wonders) only smiled when my wife had them “put that over there - no, wait - maybe over here.” Honestly, they did such a great job, if they hadn’t finished so soon, we would have asked them all to stay for dinner.

Service cost: $10000

I had a very pleasant experience using Daryl Flood for my move. Moving is inherently a stressful time, but the people at DF made my life a lot easier. Jeana Potter was so sweet and accommodating and she set up everything for me. I was studying for the bar exam while coordinating my move, so I didn't have a lot of time to devote to my moving logistics, but fortunately Jeana took care of everything. If you choose to move with DF I would highly suggest asking Jeana to assist you - she is fantastic. Linda Carruthers was my Account Coordinator and she saved the day after my driver got in a car wreck and wasn't able to make it as originally scheduled. Linda got on the phone and managed to get a replacement driver for me, eventually getting me out not long after I was scheduled to go. Everyone I interacted with at DF was extremely professional, I would definitely use them again.

Service cost: $2000

This company moved my family from Dallas to Cary North Carolina and in that move they crushed our dining room table, debated our brand new stainless refrigerator and crushed our 65in screen tv. Took a chunk of wood out of my sons dresser and stripped his bed screws. We also got someone else wardrobe boxes which we had to hound them to pick up and return to the rightful owner. They had the nerve to send us a check for 200$ after thousands in damage. We’re not stupid and didn't cash it. Still no resolution 2 months later. We want our items made whole. These people are I'm unprofessional and need to have their business license pulled

Move size: 3 Bedroom Home Service cost: $7400