Coast To Coast Relocation

I have come to expect a lackluster job from the moving companies despite their promises and supposed reputation. But coast to coast relocation really shocked my system by being efficient. They really excelled in every aspect of relocation. They quoted inexpensively, the movers arrived on time and none of my valuables suffered any damage while being moved. This kind of performance is so rare in this business. Either these guys are the dumbest in USA or the word “honesty” really means something to them.

Service cost: $2350

I had to pay an additional 50% above the quote for two reasons. First, when the movers arrived, they immediately informed that the cubic footage used in the quote would likely be inadequate. Despite that fact that I provided a precise inventory and measurements for large items. Once they loaded, they informed me that the CuF was 35% more than quoted. Despite the fact that the company rep told me her estimate was "conservative" and I only used 50% of the boxes to which was entitled.

When the load arrived in FL, I was told the truck could not park in front of my residence because of overhanging trees. They charged me an additional $400 to carry pieces an additional 50 feet across a residential street with little to no traffic.

A classic UPSELL - ripoff. I was assured by my rep on the phone, when I was first told by Movers of the CuF problem, that I would be considered for a discount and should not worry. The company has refused to answer my emails in this regard.

Solution - measure every item. Get a firm quote with no add-ons regardless. There is a reason there are more ripoffs sites for moving companies than any other service.

Service cost: $2200

I used this company for a move from NJ to Colorado July 2016. I am not a satisfied customer. The men that drove the truck and delivered at my destination were rude and in a rush. They did not allow for any direction when unloading. Things were just placed where the felt like placing them. I had approximately $7000K worth of damaged personal items from poor packing in the trucks and obvious mishandling. One item was my Waterford chandelier I asked the packing crew to safely pack it believing they had the specific box for packing a chandelier. Biggest mistake. It was so poorly packed that parts were destroyed. It was put in a box that was too small and just wrapped with bubble wrap. No packing around it. Regarding sales : The "estimate" was 1/3 what the actual cost ended up being. INSURANCE: The sales people informed me that I didn't to carry additional insurance and that their basic coverage would be satisfactory. Huge huge mistake. I know now why they did this. To save on claims. I was offered $325.00 for my $7000K in damages contingent on me a signing a release that I would not post negative comments or file any complaints. I declined their $325.00 and I intend to warn others about the inferior service. If for some reason you do decide to use them anyway, I suggest you insure your belongings for the maximum amount because things will be destroyed and damaged and they don't care. My freedom to warn others is worth the $325 they offered me in compensation. No thank you!!

Service cost: $12000

It all starts with Pamela (pamela@ctc-relo.com) She told me she was the best and had been doing this for years. After giving her my information and what I had to move, she was great. A few adjustments based on what I wanted to move and what I did not we came up with a final tally. I had my Money Order in hand the day the movers arrived and all was good. I thought, great, all the bad reviews were wrong I would be fine. The guys that picked up everything were very good all picked up and on the truck in about 45 minutes. Instead of the $919.00 I was supposed to pay (919 x 2) it turned out to be $919.00 for them and now $1564.00 on delivery nice little $645 upcharge (I should get into the moving business). They also said I would get 24 to 48 hours notice before they got to my new place. Well, I get a call about 3:30 in the afternoon today (6/28/2016) saying they would be at my place between 7-8 pm. I rushed home and got here about 6:30 pm when I did not hear from driver at 8:10 pm I text him and asked about his ETA, he called me back and said he would be here at 7am the next day. I told him I cannot be here after 8:30 in the am as I have an all day meeting from 9-5 pm and cannot miss it. So at this point, iam already paying a lot more and not getting a proper notice and being inconvienienced and I hope they get here early enough that I can make to work my new job, I am extremely frustrated. So, the guys show up, cannot speak english (russian or ukraine) claim they cannot park on the street (like every other moving company does) then proceed to add more money to my bill. This move cost me $1019.68 more than my estimate. My $919 dollar postal money order for the drop off turned out to be $1564 and then the drivers moving my furniture charged me another $375 cash on top of that because they said the walk was too far (see above about not wanting to park in front of the bldg.), also, the drivers did not seem very happy that I had postal money order (like I was told to get from Pamela), the driver Soleh, said oh ok I like cash. I said the people that packed me said to get postal money orders. So, in a nutshell, my $2232.87 moving estimate cost me $3252.55 this is $1019.68 more.

Service cost: $3255

We got a Binding Not to Exceed quote moving from GA to OK. The movers came the day promised and Alex, the foreman started talking about how big our stuff was. We sent Michael the sales rep an itemized sheet with sizes. The men doing the actual loading were great, no complaints with them.
Alex told us we had $590 dollars in tape use! They wrap your furniture but you have to pay for the tape and they use alot! Then Alex told us everything will not fit on the truck. We had to jam the rest in our cars. When the truck was loaded Alex told us we had to pay $3300 more we argued with him but truck was loaded. We called company and got $500 off.
We felt like we were scammed with paying so much for tape and Alex was swindling the entire time. When the truck arrived to unload it had about 10 ft more space, same truck just reloaded. It was a stressful, horrible experience and I had every box marked, numbered and written down. If you get a binding not to exceed quote it will increase a few thousand dollars you will need to pay with cash or they will not unload your stuff and you will not get your stuff delivered.
They had us over a barrel but we paid the extra money and got our stuff. We also had a couple missing things.
The office will never answer your calls either and if they do will tell you what you want to hear not the truth.
Do yourself a favor and DO NOT USE this moving company!

Service cost: $8000

Do not use Coast to Coast Relocation or you will regret your decision like myself. They are a group of dishonest people. Do not believe what your rep says. It's a lie. I used this company for my cross country moving from MA to CA in early Jul. My sales rep was Samantha, who sounded really nice and was very helpful. But that ended when I paid a security deposit. In fact, she is just barefaced liar!! 

When I asked her for a quotation, I told her that my item list was not finalized. She said "I can update your item list later on. I'll make a new estimate and you'll cancel the old one and re-sign an updated contract!" But when I asked her to update my item list later on, she told me that she was not allowed to change the estimate once I've made a contract with the company. I ended up paying $1300 more than the original estimate.

She also told me that I could secure my truck by paying a security deposit.She said "if your moving date moves, your truck also moves with you." In reality, I got a phone call from their dispatch department the day before my primary moving date and I was told "tomorrow doesn't work for another family near you so we'll do it the day after tomorrow." Obviously, they schedule multiple pickups using the same truck! And then I got another phone call on the very day that they told me to pick up my stuff. They said "Our driver suddenly got sick and hospitalized on the way to your apartment. Could you move your moving date to tomorrow?" Okay, even though the driver miraculously got sick and hospitalized, they should have assigned a back-up driver!

And lastly, Samantha told me my items would arrive in CA in 7-10 days. I specifically asked her whether it's 10 business days or 10 calendar days. She said "It's calendar days. Our trucks currently move 500 miles a day.(MA to CA is about 3000 miles.) " But what actually happened to me is that they picked up my stuff in MA and transported it to their warehouse in NJ. They kept my items there for 12 days (Yes, you got that right, TWELVE DAYS!) until they found another mover who could deliver them to CA. I think they sold my contract to a different mover for slightly less than what I owe them. The new mover re-loaded my items on their truck in NJ and deliver them to my new apartment in CA. It took 18 calendar days for me to receive my items. Because they piled up as many boxes as possible to save space and they loaded and unloaded my items twice, some of my boxes were smashed and destroyed.

Overall, my experience is almost a nightmare. When the problems arose, Samantha wasn't helpful at all. Do not use Coast to Coast Relocation, especially for your long distance moving! Many positive reviews you can find online are fake! .

Service cost: $4000

For your own sanity, use another mover! This is a HORRIBLE company to work with and if you get the extreme misfortune of working with SAMANTHA, please ask her how she sleeps at night screwing over a single mom that makes less than $2k/month. She ENSURED us everything (everything!) was included in the quote (hallways, packing, tolls, etc). An additional $1500+ later, a week later than they told us they would deliver and the absolute inability to talk to anyone that had any management experience left us in a terrible bind. This company is a scam and I don't know how they stay in business. They are incredibly difficult to get in touch with when needed and because they contract out their services, they have zero control. They charged us for 30 rolls of tape for a 2-bedroom NYC apartment. Every box was already taped shut and we only used 5 rolls of tape. Save yourself a headache and a wallet squeeze and use a reliable company.

Service cost: $5000

Review of move from New York to Washington state in summer.

Don't ever book with Coast to Coast. I saw the bad reviews, but the sales people will make you buy the snake oil.
The sales force will make so many promises (I had read the reviews and was concerned about the additional charges and policies and the sales rep made many promises and also wrote down some waivers to the extra charges). They constantly will emphasize that they are family company and are not brokers but those are all lies. They are probably the only ones who are not rude and are nice on the phone.

My moving date was set for a Monday with a backup date of Tuesday. I was told that I would get a phone call 1 day before the move to confirm. They called me at 4:30 pm on Sunday (of course, I missed their call after waiting all day). I tried to call back at about ~5:20 and their office was already closed. Ok, but what about the backup date? Now the guy on the phone told me that they need at least 48 hours and Wednesday would be the earliest. He was also extremely rude on the phone. An example "you can find another moving company sir, but you know you won't find one right now".

The day of the move, the 2 movers and a driver came with a standard moving truck. They do have crazy policies on what they won't take without extra charges. I had to leave 3 pieces of furniture behind because they were deemed to be to fragile and the movers wanted $75-150 extra per piece to wrap up the furniture. They also charged $75 extra to repack a TV that I had already packed because that is their policy. Of course, the movers do not write any of this down on the receipt and will not even if you prompt them.

They take all your items to their warehouse in NJ until they can get enough people to fill a truck to wherever you move to. The sales rep promised me that during the summer, they have many people moving to Washington and they usually have a truck going out every week. The contract states up to 21 days for your stuff to be delivered, but the sales person stated and promised that was just to account for the slow season and since I am moving to one of the big cities on the west coast, they should be able to get my stuff there within 3-5 days of when I want it delivered. My items were picked up in the end of June and I wanted my stuff delivered in the last week of July. Of course, the dispatcher calls me on vacation and states he can drop of my stuff during the second week of July-he gave me a 6 day window where I could receive my items or I would have to wait for mid August. Arguing is no help and the dispatch guy on the phone will be rude and will make it obvious he doesn't care.

The movers called me the day before the last day of the window to confirm and now wanted $400 for a smaller shuttle to bring my stuff into the city. My contract had the charge written as $350. The movers had another contract (I e-signed a contract that I had a copy off) with my signature. Thank god I saved a copy! We had to call the customer service rep during the move to get the $50 back. I also had to argue with customer service to honor the written contract that stated elevator fees would be waived.
The 2 movers that arrived were obviously local contractors working with multiple companies.

The guys got my things quickly into the apartment, but it was then I noticed every piece of furniture I had moved was broken or damaged. The company also seems to do some additional disassembly at their warehouse even after they pick up your stuff. This became a problem as the guys that arrived had no idea how to put some of the furniture back together. I tried to keep on eye on things, but as I was picking up everything the next day, I found about 10-12 screws and nuts that I have no idea where they belong. Luckily they already broke the furniture, so I guess I don't have to worry about sitting down and breaking it. Even the moving boxes (I used all new boxes) arrived with lots of damage, rips, and some were falling apart.

The movers got frustrated that they don't know how to put stuff together and since they have other jobs, they collected their fees and extra charges (cash or postal money order only) and ran. They told me I had to contact the company for resolution.

I called the company and got a number for claims. I send the claims guy a description and pictures of all the damages. He is probably the rudest guy I've talked to in dealing with this company. He told ask me "what else do you expect moving across the country?" I thought the point of giving them so much money was to get my stuff here safely. He also will blame the damages on your furniture, accusing it of being cheap Chinese stuff and the moving boxes of being inadequate. Basically deflecting blame; it's not their fault, it's yours.

For approximately $1500 worth of damage including the TV I paid them $75 extra to pack, they were willing to give me $175 of compensation.

I would never recommend this company to anyone. They do seem cheaper at the beginning but I ended up paying $800 more than my original quote and the stress was just not worth it.

Service cost: $3800

Do Not use this moving company!! They are absolutely horrible. The give low estimates & end up charging you double. They steal your belongings and deliver the boxes empty so you don't realize you're missing anything until they are gone. They do not deliver when they promise. They kept my belongings for 24 days. They delivered them a full 11 days after they promised delivery. When they finally arrived they refused to unload without being paid a whole lot more than was estimated. They actually requested cash and refused to unload until they were paid.

Service cost: $4000

So it started as a retirement from the military move from NC to La. Samantha was energetic and willing to go the extra mile, or so I thought. After listing all the major items and known box counts, the quote was relatively low of 2400.00. Well it escalated on moving day when the team leader came in and said it would be more than double that amount, so I called the office and spoke with a manager, their solution was to go ahead and load the truck to get the actual cubic footage, sure now they have all your stuff hostage on the truck, and will call back once they get it figured out with a repack. Well it still ended up costing us roughly 5100.00 after their so called military discount and repack. Now they finally show up 2 weeks after packing and we find damages to our stuff and a few of the wardrobe size boxes only half full of items. This business needs to close its doors and let the professional moving companies operate.

Service cost: $5100