Coast To Coast Relocation

I hired Coast to Coast (WWW.CTC-RELO.COM) based on a dollar amount that was calculated with an entire list of my possessions as well as the CSA/Sales persons word that she put a TON of boxes on there for me. Estimate $1600.

I knew that wouldn't be the final number, especially since other quotes were in the3-4k range. She talked a lot about being a family business and they loved to go above and beyond for their customers. I found a couple of bad reviews but many, many positive ones so I hired them.

When the movers arrived they said that I had more than they estimated. She had put that I had 15 boxes. In reality I had 100 which to me is a ton. 15 is not. So he said it would be more. Like in the 3200-3600 range.

Ok, I said to load it up and I will deal with the extra price. They had only sent a partial truck as it had others possessions in it. they filled the rest of the truck and put everything else in the garage with a winched rope around it.

I was told the next truck would come tomorrow and that they would let me know when.

Then came the bill..almost 10k, yes you read that right. Ten thousand dollars vs 1600. What do you do then? They have all your stuff on a truck and if you tell them to forget it, everything will be dumped on your driveway with no care at all. They have you and they know it. I gulped and said yes and started scrambling for money for the check I just wrote because they only accept credit cards for the deposit.

Sunday the driver just showed up, no call or texts. We we just about to give up as it was 6PM. The load in was unremarkable.

Late Wednesday we received a call that our items would be delivered tomorrow afternoon and we had to have the other half in cash or PO money orders. Nothing else. They really, really, REALLY stressed cash which made me go get the money orders for a receipt.

The load out was unremarkable except for the complaints of having to take 5 things upstairs.

When they were done we signed everything and they went back to folding blankets and picking up trash. We said our goodbyes as we had so many other things to do.I should have known better. I woke to a text from my new landlord with a picture of all their trash in my driveway.

So in the end, I paid 10k when it was supposed to be 1600, I have punctured boxes and squished stuff and NOW I have to go and pick up their trash and hope my landlord will forgive me.

Pictures are available below. You can see the trash in the back of the truck and then in my driveway so it was an on-purpose act of moving things from the truck and throwing it into the drive. Awful company, stay away at all costs.

Service cost: $9500

I am never making the mistake of hiring a cheap company to move my stuffs again. I didn’t consider how much it would actually cost me to move my stuffs. Hence, I was looking for a sweet deal. I got one with a moving company who promised to show up on time. On the day of the move, they just didn’t show up. No one took my calls and I had no other way of reaching them. I got so frustrated. Then I called Coast to coast relocation for immediate help. It’s one of the leading moving companies. So I wouldn’t dare to think they would be cheap. They weren’t cheap, but not ridiculously expensive either. The good thing was that they dispatched some movers right away who came and helped me with the move. I suppose you can move stress-free, if you hire Coast to coast relocation that is.

Service cost: $4300

It is a sham. The representative's selling point was that these guys are not brokers but have their own trucks. Let me provide my detailed experience

5/16- I talk to a rep called Alex and everything goes well. He provides me an estimate. The price seems reasonable and we go ahead with a plan

5/26-6/5 - I keep emailing so called Alex with no replies whatsoever to confirm my move date. Eventually I get a reply after several emails and calls for confirmation date of 6/27 and a backup date of 6/26.

6/25 -5pm - I get a call from the movers stating that they would be at my place at 10am. I request and state that my preferred date was

6/27 and it is unfair to change my preferred date at such short notice since I am a medicine resident and cannot find a backup coverage at such short notice. The mover states rudely - I do not care. I am able to get hold of Alex on 6/25 and he states he would try for 6/27, if not then they would shoot for 6/28. I agree to this and request once again for a call earlier during the day for confirmation of the time

6/26 - The mover calls and states - Monday -6/27 is no good and they would not make it

6/27 -5 pm - The mover guy calls and states they would come in at 2pm. I agree and everything appears good.

6/27 - 10 pm - The mover guy calls and says they would come in at 10 am next morning. I am at a loss of words at this point. I start explaining to him how I cannot leave my work in a hospital at such short notice as I already have coverage assistance for 2 pm after the initial talk. AT THIS POINT HE HAS THE NERVE TO SAY - I TALKED TO YOU 1 HOUR AGO. Losing my patience I tell him not to lie and he states I do not care about your move and find another mover- 1 DAY BEFORE MY MOVE HE TELLS ME TO FIND ANOTHER MOVER. Attempts at calling and emailing so called ALEX don't help at this point. Frantically I arrange for alternative movers with 3 times the cost. 1 week later I am called by these people describing my move and sharing my lovely feedback.
ONE ADVICE PEOPLE - STAY AWAY FOR LONG HAUL MOVES. VERY UNPROFESSIONAL ATTITUDE.

Service cost: $1953

When the representative Samantha called me she sold me on how they were the best deal out there and if someone offered a better price they would match it. I told her everything I needed to bring and she stated that I didn't have the minimum amount so she would add 50 boxes to make it equal 571 cubic ft which is there minimum. I reviewed the contract and everything I said was on there and I signed it. She stated it would take 3 days for my things to get from PA to FL. When the movers came I was the first pick up and they proceeded to tell me that my stuff took up 750 cubic ft and it would be and extra $590 which was the everything on the contract and only 15 boxes. I contacted Samantha right away and she told me that was incorrect and she would speak to her boss and send me a new contract. Samantha did not call back she emailed me to tell me her boss will call me back the same day. She said she would be available by phone or email any time. I called and emailed multiple times she never contacted me. I ended up calling dispatch and the manager Chris said that what she said was a quote and he would look into it. Days went by and no phone call. I called again at this point and he ended up hanging up on me because he didn't appreciate my frustration. He also told me he didn't know where I got that my things would be shipped in 3 days because its 7 to 10 days. My fiance then spoke with him after he hung up on me and he told her that they made a mistake and would take some money off but we still ended up paying and extra $277 dollars. They also charged us $100 extra for 20 rolls of tape because they taped the blankets over our stuff. Samantha never told us any of this. Our stuff sat at warehouse and we had no clue until we called 3 days after it was picked up. It was a terrible experience and his only comment was that this is there busy season so it happens. That he knows moving is frustrating. I hired movers so moving would not be a hassle which it shouldn't have been. The movers came and broke two knobs off my dresser and my entertainment center was wet and the wood was warped. My boxes were crushed and re taped . A few were wet. You are better off going with a national well known company. This company needs to retrain their staff and all get on the same page and not promise people things they can't deliver on. Also learn how to communicate with their customers better. I will not recommend this company and I will warn people about them. As well as contact the better business bureau because this is a scam of a family owned moving company.

Service cost: $2292

My salesman contacted me promptly of the day that I had made an inquiry online full of information about my relocation. He made sure to go over every step of the move and even offered to have a specialist come out to my home and do the estimate. I live within 20 minutes but am out of town quite frequently for work so setting up a time was nearly impossible, but they sure did follow up in trying to make sure that I was happy. My move was the following week so of course I was stressed to the max. The hustle and bustle of moving is beyond stressful so I was running around like a mad man trying to get everything situated. I will be quite honest, if it weren't for him I wouldn't have been able to swing this move on my own. So lets fast forward to the move date: The movers did show up an hour late but I was completely understanding because of the weather conditions, considering we had all of this snow late in the season and it came out of nowhere I can understand that is why I am still giving and Excellent rating. The came in and started to disassemble all of my furniture right away, they did it with great care and respect for the most part but not everyone is perfect, the one guy wasn't so gentle but after coaxing him he stopped. They loaded up everything in a pretty time manageable fashion and made sure to pad wrap with care I will give them that. At delivery my items were in the same condition and I was surprised to say that everything was there after I unpacked, considering my items were on the truck with a few other families I was expecting things to be rattled around and missing but to my surprise I unpacked the last box tonight so that's why I am writing this review! Just wanted to take the time to give this company and A plus for the good job.. All in all was a satisfactory move!

Service cost: $2530

They referred me to a reference on my request and when I called him it was clear he was setup as a reference and lied. He got the move date wrong by months, among other details he answered wrongly.
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Service cost: $9800

I have lived in 7 states across the US and this was the 2nd worst experience I've had with a moving company. Coast to Coast Relocation moved me from my apartment in Boston, MA on January 14, 2016. The sales rep quoted me less than half of what I paid in the end. When they delivered my belongings on January 30, they were a day late and several of my belongings were damaged or destroyed. They broke 2 of my 6 dining room chairs, broke plastic storage footlockers and containers, and punctured holes in my leather bed. When they reassembled the bed, they did it backwards and the mattress fell after they left. I completed the insurance claim but the company is only offering me $175 stating that my shipment was only 208 pounds. Seriously?! I moved most of my belongings and I lived in a fully furnished 2BR apartment. There were more than 70 items tagged with clothes, dishes, wine, shoes, bedding, sectional, futon, queen sized bed, double dresser, 2 nightstands, 3 tvs, a dining room table with 6 oversized chairs, 2 barstools, entertainment unit, etc. Their calculation of the poundage does not add it up, especially considering I paid them over $5000. The compensation they are offering is not even close to adequate. I do not expect full value but I think Coast to Coast is being dishonest about the poundage. Not to mention a mover with good customer service would take responsibility and try to come to an agreement. I contacted them several times with no response. Finally had to go through Moving Claim.net but their contract with them was recently terminated.

Service cost: $5800

Let me start out with the positive. The guys who actually worked, the movers, were FANTASTIC! I wish I could remember all of their names, but since there were 6 I can't. Unfortunately I don't have their personal company names either.

That being said, the rest of the experience was awful starting the day the movers were to arrive. They didn't get there until 8pm, and left around 1130pm. We had initially been told it would be between 12-2, then after I CALLED them, they said it would be 5-6. 6 came and went, so I contacted who I could in which I was told that they were working to get them there but they had scheduled 15 pickups in one day, so they were "working the best that they could" because of this. First off, LOGICALLY, this doesn't make sense. Our move of just a ONE person apartment took 3.5 hours. I'm pretty good at math and at just an hour each, not even including travel between pick ups, there's not enough time in the day!!

The overall cost was more than originally quoted. To quote their email "..Binding Not To Exceed Quote. Bare in mind this price
is worst case scenario, it does have the potential of going down drastically. I look forward to working with you and making this a "Stress Free" move." What a bunch of lies. Everything was mentioned to the company and details were given on the size as well. It was DEFINITELY NOT stress free either.

The stuff arrived about 5 days later, which was nice, except I was told that it would be coming the next day, early in the morning. Come to find out, they had mixed up our delivery with another in the area..surprise, surprise. This was incredibly inconveniencing as it was a holiday as well, and we were told they didn't work on holidays too. The delivery was quick and painless.

Do not use this company! Look for a company that actually uses their own equipment or something. They aren't worth the "low price".

Service cost: $2700