Coakley Brothers

We hired Coakley Brothers/ Allied moving to move our household items on July 31 to be moved to our new home in Anthem, AZ on Aug 6/7. Ken Kruk, the salesperson gave us a bid of approximately $7200, which covered loss and mysterious disappearance and would eliminate any deductible should the movers lose or damage our items. When it came time to move our things, the movers were 4 hours late in arrival. They did not cover our floors, pad our stairway or protect our home against dirt or damage as was promised in the agreement. Pete, the driver had hired a new crew who was quite inexperienced. During the move at our former home, they damaged my husband's Amish dresser, damaged our walls and left our home filthy. They also failed to label at least 25 boxes, leaving them unattended at the end of our driveway for hours. We gave them water, soda, and juice and still they left our home in a terrible state which required us to spend several hours cleaning it again before the new owners moved in.The movers also charged us several thousand dollars more than the quoted amount, saying that the weight was higher-- this shocked us no end as we brought LESS than was originally listed by Ken Kruk on his IPad when he came to our home in June and inventoried our items. They told us that if we did not pay immediately that we would not receive our things. This sounds like extortion to me. When they arrived at our new home, they proceeded to rapidly unload our items. They did not put our Sleep Number bed together properly as was promised to me by Ken Kruk and consequently, it still does not operate properly. The movers also stripped the screws on our Amish bed frame and never offered to repair. I attempted to quickly unload boxes as the movers were unloading our things on August 7, but was told that they could not take our empty boxes with them, nor could they wait around for me to unload the boxes. Pete, the driver had me sign off on the sheet he provided because he said he was in a hurry to get to San Diego for another job. I asked him about all of the boxes that had no labels and he said that I had 90 days to file a claim if anything was missing or damaged.As we unpacked the remainder of our things over the following couple of weeks, I realized that approximately $3000 worth of items were missing and I immediately filed a claim with Allied. They said they would put a trace on our items. I figured they were being sincere about trying to find our things. It took 6 weeks to finish the "trace" on our things. Today I received a letter stating that they are not responsible for losing our things because I signed off on the paperwork that the driver made me sign before he left on August 7. They said that because I signed the paper that it meant that we did not lose anything. We are left to wonder why they bothered to have a trace on our things if they did not believe the items were lost. Some of these things were priceless, such as two gold coin collections, and a set of family DVDs that I had just made from old VHS tapes before we moved. They also lost several small appliances of ours. I believe that Allied moving is irresponsible and I believe that they are lying about looking for our things. I feel that we were robbed by this company and they overcharged us because customers are vulnerable when moving and Allied can easily take advantage of their vulnerability.

Service cost: $7890

From beginning to the end, I received excellent service! I came out under the estimated price by packing much myself with the company's boxes (so they would stack). The packer did all my fragile and awkward items and was careful and professional. The loaders and unloaders took care with my items and placed them in their new rooms. The driver was timely, professional, and efficient in loading my things. The office staff answered my questions and followed up with my move. Not a single item was scratched or broken! Very pleased!  .

Service cost: $3900