Cita Van Lines Inc

Boxes were obviously over stacked. Will be putting in a claim as almost all my depression glass was crushed. Boxes looked like they have been thrown of a 50 story building. Even the mover guys apologized profusely. The original contract went up by appx 30% after items were loaded on the van. Had to pay any extra (appx) 400 to them on the spot of they would move it, same on the back end...an extra charge. Then I called to remind about the weight tickets and the owner told me I would need to give the driver extra money....um, isn't that extortion? Not to mention the owner yelling at me on the phone and trying to demean me as woman, after I told him to hell I would pay the drivers extra and saying he didn't know who I thought he was, but I wasn't my husband and I should not talk to him like that. Then they tried to keep forcing me to take the shipment. I contracted for storage. They called twice saying my stuff had been loaded on the truck and would be there tomorrow. I am quite sure that is how all the boxes got crushed- three times off and on the truck. I wasn't ready for my stuff, but took the shipment just to be done with the company. Safe Ship contract company has been made aware of the behaviors and actions of the owner and company. The actual moving guys are great

Move size: Partial Move Service cost: $3800

Cita van lines was Contracted through Interstate Van lines. The delivery was shoddy at best. I told the company twice that a tractor trailer would not fit in my storage unit property. So what'd they do; bring a tractor trailer anyway. I had to rent a U-Haul to load onto from the tractor trailer, and move my own property, that I paid $5K to have moved. The driver was supposed to call me 24hrs before delivery, but did not. He called me at work The day that he was supposed to be there at 10:30 am, saying he would be theree at 1:30 pm(which turned out to be 3:30pm). When I told him that noone set that up with me, the driver said that wasn't his issue, I'd have to talk to the manager. When I spoke to the manager, he was rude and condescending; saying he was sorry, but the delivery, had to be that day, because his driver was on the way to California, and denying it would create a redelivery fee. I'm summary, this ended up costing a day and a half off work, a U-Haul rental, and re-moving my own property. Worst business transaction/interaction I've ever experienced, in my 50 years on this earth.

Move size: 3 Bedroom Home Service cost: $5400

To begin, I am a military child. I think we have moved 10 times, and this by far was the worst. Not only did they arrive late - messing up my travel plans, they essentially held my good for ransom. They also said they would provide a rebate for a 5 star review.. needless to say I didn't get that rebate. They did not communicate that my shipment would arrive early and it was 9pm the night before the driver arrived that they said they were coming. Again, they grossly overcharged me, and they damaged so many of my items, including the fact that the slats for my bed never arrived... meaning I slept on the floor... I am just disgusted with these movers. I should have just gotten a U-Haul, it would have been easier and less stress for me. I am a stage four cancer patient, and I was moving to be closer to family to assist me in my treatments, and this was by far more stressful than the chemo, radiation, and surgery! I even got a hold of the owner and he was very rude and condescending as if I did not understand that they were charging me for the amount of items I had, obviously I know this, I am a veteran at moving. I would highly discourage using this company. Between the mover asking me out, the owner being rude, the failure to communicate, I would not even recommend this company to my worst enemy.

Move size: 1 Bedroom Home Service cost: $13000

I was contracted with moving vendor CITA VAN LINES INC, but owner Roslan Popusoi and supervisor Danise tried methods of intimidation, misinformation, and lies to extort money from me. My moving contract was misquoted and the owner Rosaln and his associate violated the contract agreement by not accepting a valid payment method. They tried to increase the price 2-3 times during the move. I eventually had to decline their service. I spoke with their customer service and they acknowledge the issue but were unwilling to provide any resolution for my payment refund. I have complained to FTC, DOT, State AG, and the bank about their unethical business practice. I am in the process of taking proper civil action to ensure accountability. My recommendation is not to hire them, I think they use intimidation/ fraud to extort money from consumers. If you do then be aware.

Move size: 2 Bedroom Home Service cost: $6000

We moved from Nebraska to Arizona. I was working with a different company and gave that company an inventory list of what needed moved and also did a video walk through going room to room explaining what stays and what goes. We were not moving much furniture. Mostly boxes, a few dressers, desk, super light table, 2 queen size beds. I received a quote of $3,500. I said ok and signed a contract and paid half up front. I did not realize the company I was dealing with was going to subcontract with this horrible company Cita! The day they were supposed to come the kept texting me saying the were running late. I explained to them my mom unexpectedly passed away and I absolutely had to get on the road but I left a copy of the inventory list and instructions. The said ok and several hours later I get a text from them saying the price of the move is going to be an additional $10,000 on top of the $3,500 contract amount! I questioned this and said I don’t have that kind of money! I am on my way to make funeral arrangements for my mom and you guys pull this!? They wanted me to Venmo $7,000 to his personal account right away. I explained over and over I didn’t have the money I was quoted $3,500. He said that was just an estimate and subject to change. I signed a contract for the $3,500! I understand amounts may vary a bit like $500 but not $10,000! The refused to give my deposit back. They left without moving a thing. They would not return my calls or texts! Finally the original company I contracted with called me and called them and said they will go over and move some boxes but that’s it because they want more money! This is the worst company ever! The kept calling and texting me demanding I venmo money to them right away while I was at the funeral home making funeral arrangements for my mother! The original company I contracted with isnt any better. They should make this right instead of avoiding me!

Move size: 2 Bedroom Home Service cost: $14000

Moved from KS to OH on 9.27.2023 PACK MEN USA was their ""go between" the quote I received from PACK MEN USA was totally inaccurate and I had to pay more money. They arrived in OHIO using a company they hired called EMPIRE to deliver the boxes and furniture, with ONE driver to deliver boxes and furniture. Driver tried to solicit people off the street to help him unload. I put in calls to Jennifer at CITA with no call backs on why delivery was so horrible. . I ended up helping with delivery on this furniture. PACK MEN states I need to file complaint with CITA. PACK MEN USA will not take responsibility for any of this horrible service. I was charged 2700.00 for a move that started at 1900.00 and I had to help with the delivery. I need some of my money back. CITY AND PACK MEN USA ARE BOTH SCAMMERS. BUYER BEWARE OF THESE COMPANIES!!

Move size: 1 Bedroom Home Service cost: $2700

DO NOT USE. They arrived at 5:15 on Saturday, Sept. 2. The window I was given for moving was the 48 hours from 9/1 - 9/2. They said they'd be there between 10-2. I called at 12:30 and 1:30. No updates, I was hung up on twice. When he arrived he said we had 1,000 sq ft of items, quoted at $8000. I signed and paid $3,000 for deposit. The quote went up two more times due to Sq. Ft. I left at 10 pm because I was tired. They claim they packed til 3 am. They called at 7 am and said we needed to come back to pay them more. Now the quote is $13,000, after they finished loading the van. When we arrived we found half the kitchen unpacked, stuff everywhere, garbage everywhere our closets were not packed. We had to clean and finish packing. I couldn’t pay them the extra $2k he asked for bc Zelle has a spending limit of $3,000. They apologized and left. We had to dispose of multiple pieces of furniture and items that didn't fit in our car that they left because they were late for another job. They ended up discounting us $400 out of a $13,000+ bill, which doesn't even cover the cost of the furniture, unpacked kitchen items. They moved us out a day late. We had to pay for an extra night of child care and book a hotel for a night. Unacceptable.

Move size: 3 Bedroom Home Service cost: $13000