Charter Van Lines Inc.

Usually I wouldn't ask for help moving. But I had to move cross-country on very short notice for my job. I looked into different companies, and found that Charter Van Lines had a lot of good reviews. I called to talk to them about the move, and their patiently answered my questions. They were also happy to accommodate me on short notice, and gave me a reasonable quote.

I was nervous when all of my belongings were packed up, but when I opened them I found that nothing had broken. My plate-ware, instruments, and furniture had all survived a cross-country move, which is really a miracle.

It's difficult to find a reliable moving company, but Charter Van Lines is definitely one of the best in the business. I would suggest them to any friend.

Move size: 2 Bedroom Home Service cost: $6000

This site has a list of tips to know you are headed for a scam. This sales guy did everything they warned you about: 1) he gave me an estimate over the phone based on my description of the room, 2) he wanted me to put down a $2K deposit to hold the truck and dates, and 3) he offered me a "book it now" price and offered a coupon because I used AT&T. Oh, and the best part..I am expected to wrap my own mattresses. All I had to do was give him my credit card number. Apparently, I fell off the dump tuck yesterday.

Move size: 3 Bedroom Home Service cost: $7000

Under no circumstances should you hire this organization. I could go through and discuss how terrible my move was, but much of what this organization did has been covered by the other reviews. I will be brief and say that this is not a real mover, but rather a moving broker. They set me up with a mover called State to State Movers. When I called the Better Business Bureau, the person with whom I spoke stated that State to State Movers is a "rogue mover". It does not provide quality service or respond to Better Business Bureau complaints. It then sets itself up under a new name after a few years. When moving, always try to get a referral from a friend and check with the Better Business Bureau.

Move size: Studio Service cost: $2600

I recently hired Charter Van Lines to help me with a move. I was feeling overwhelmed, as I was nervous about hiring someone to help me move to another state. I was afraid it'd be expensive and difficult. I did some research on several companies, and decided to take a chance on Charter Van Lines.

I called them up to get some information. They were polite and informative from the get-go. I think they could tell I was nervous, but they answered all the questions I had. Great customer service and patience! They helped me set up the move and offered me a fair quote.

When we arrived at my new home, the team unloaded everything and helped me get it in order. All my belongings were undamaged. I was so relieved and pleased with all the hard work they did.

Thank you to this efficient, professional team. You made a scared first-time mover into a calm, happy customer! I highly recommend their services.

Move size: 2 Bedroom Home Service cost: $5000

Charter Van Lines exceeded my expectations!
As a Customer Service Training & Development Coach it is uncommon for me to be impressed with a Company's Customer Service. From my initial call through the entire process I was treated with respect, thoughtfulness, and courtesy.

The Movers took excellent care of my items and treated them as if they were theirs. It's hard to trust strangers with your sentimental items but Charter Van Lines took extra time to wrap and pack each item and never made me feel like they were just throwing things in boxes to get the job done. I was extra nervous since the move was from Pa to Ohio.

Unfortunately, my plans did not go as I initially anticipated and when I called in to see if I could change the arrangements I was pleasantly surprised at the eagerness they portrayed to help me. The Representative never made me feel like I was a burden & even went above and beyond to make things as easy for me as possible. She could tell I was overwhelmed with the whole moving process and she did everything she could to make it go as smooth and convenient for me as possible.

With the change in plans, I was under a super tight time frame. I was so appreciative that the Guys were on time and went straight to work. When I explained my situation they did everything possible to meet my schedule without jeopardizing the care needed to ensure my property wouldn't be damaged.

I will forever be grateful.

Move size: 4 Bedroom Home Service cost: $2500

I would give this company zero stars if I could. I understand they are a middleman for moving companies, but what they promised and what followed are unethical and extremely poor business practice.

"Mac" their salesman was super nice, explained how they worked, and indicated a 2-9 day delivery from Michigan to Florida "because we are located there and drive there many times every week". He also guaranteed only the movers would touch my stuff at one end, and the same company would unload at the other end and it would never be in storage or handled by others "because they move this route every day". After contracting with them, Mac could never be reached again. This is probably a pseudonym for all of their phone contractors.

The move was picked up on time by Midwest Movers - one of the lousiest moving companies in the business and have had their BBB membership revoked (I later found out). The moving guys themselves were super nice I have to admit.

Then the nightmare began. First, they upped the charge by over a thousand dollars and my gross weight and volume was LESS than what had originally been quoted.

Then it SAT IN STORAGE somewhere in limbo for 78 DAYS --- yup you read that right. Contacting Midwest movers was met by one excuse after another, and at one point they asked "what month where you picked up". What MONTH??

Charter and Midwest Movers clearly hadn't communicated well because then there was a fight over how much I was owed back for such a delay -- 30 dollars per Day according to Charter in written format and in response to the BBB filing I made on both these companies. Midwest Movers paid 30 dollars per Business Day and made shady references to holidays and other things -- NOT AT ALL what Charter had indicated to the Better Business Bureau. I have of course claimed reimbursement from Charter and will surely get a run around that will require legal action.

The guys who delivered were of course super nice. Everything was in good condition. A few bankers boxes were broken but that's to be expected with stuff changing hands and locations over and over and over. Still, the men themselves were awesome.

The problem here is not the movers employees -- its the actual company, their rude phone customer service skills, their refusal to allow me to speak to supervisors, their curt and meaningless responses to the BBB open case inquiries (which they dismiss as "complete" as soon as they send their one-sentence reply) and not a SINGLE apology from anyone there. The customer service rep even HUNG UP ON ME on two separate occasions, and I am a polite kind person. They just didn't want to answer my questions nor help any further once it was out of their hands even though they hold ultimate responsibility.

Never use this company. Seriously. The worst company I have ever worked with in my half dozen moves, and in 40 years of dealing with service industry companies at work and personally. I've never dealt with a worse company from top to bottom.

Move size: 2 Bedroom Home Service cost: $3190

If you value your personal belongings this is NOT for YOU. Oh, there very nice when planning your move but then it goes to a unknown outfit that has no accountability. Our furniture was in storage for a period of time and that my have been a factor in how so much was damaged, stolen and treated badly, looked like the storage place had a flood, was NOT climate control as promised. Buy the time we got our belongings the manifest showed 27 boxes to be missing, movers that unloaded the truck could care less. There is a process to file a claim but its so complicated with unreasonable requirements you know there's no hope you will see any fair resolution. Find a way to use a pod so you can secure your stuff, To top it off they stole the big TV, ( packed in a TV box) yahama sound bar, dyson cordless vac etc, looks like they dug thru looking for stuff packed in original boxes..I have moved many times and no move is without some problems but this is criminal behavior.

Move size: 4 Bedroom Home Service cost: $7451

Wow. Charter van line is a brokerage
company that uses pressure and fake bids to get business. Our contract was turned over to Midwest Movers who evidently felt no obligation to follow the contract rules. I had the same experience as every other reviewer. 1. Given a price, but upon pickup told I owed $500 more. 2. Although contract says delivery between 1-21 days after notification, it was 35 days. 3. Limited contact with responsible party. 4. Had to purchase multiple items to make do in an apartment sleeping on a blow up mattress. DO NOT HIRE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $1950