Champion Movers

Move late June from Tujunga, CA to Vancouver, WA:

Pickup was scheduled in early June for June 28-29. I was contacted June 26th and told pickup would be on 29th.

DELAYS - On the 27th Champion delays move to the 30th causing difficulties on my side.
• After loading, movers asked for a delivery date request which I gave July 3 and they advised would also be the ones delivering my things to Vancouver.
• Actual delivery did not happen until July 11, and Champion used a third party mover to make the delivery (I was never advised they would use third party mover).

DAMAGE - 3 Dressers were delivered damaged (casters snapped off and lower trim damaged) and mattress has abrasion marks. Boxes in general were in rough shape, probably due to multiple loadings/un-loadings.

MISSING ITEMS - I find 5 boxes are missing and not accounted for, and attempted to notify Champion on July 12th.
• Called Champion on multiple occasions since July 12th with no follow up from Champion’s customer service to my calls.
• Finally connect to Champion on 16th. I was assured by customer service they would check with the movers/storage warehouse and get back to me.
• No reply to date except for a response to my follow-up email stating they are “still looking” (…and that’s the last I heard from them).

SUMMED UP - I have made several long distance moves in the past without issues. Maybe Champion is OK to handle local moves, but for long distance moves I recommend they be avoided.

Move size: Partial Move Service cost: $2950

DO NOT USE THIS COMPANY. They need to train or put employees that know what questions to ask about what would be moving. They were very confusing but Tonya and Summer was nice but didn't know exactly what they were talking about. The only person was truly helpful was the driver ANGEL. He broke it down for me so I could understand why my price went up. Never once did anyone ask me if I had heavy furniture or not plus I was told that I could keep my clothes in the drawers but had to take them out..smh. NEVER AGAIN !!They broke my wine glasses that was my mom's & special to me. They were pack with newspaper and bubble wrap. THE BOX WAS MARKED *FRAGILE-GLASS all over the box and two brand new tubs were broken !! One guy was asking for a tip..#WTF..I'll get two guys from home depot before I use them again.

Move size: 1 Bedroom Home Service cost: $2500

Hidden Fees, twists and turns, They push for cash over credit. I am in the middle of a move with Champion Movers. A few days before delivery they decide now that they will need to charge hundreds extra for a shuttle because my delivery is near water? Hundreds of semi-trucks drive down my road. They told me I had to pay the drivers the $400 directly in cash because that money is for the drivers who have to transport your things and move them to a shuttle. (Note: When I had my inital call I was told there could be additional charges for things like shuttling if the driver can't get the truck down a driveway, but at most like $100. When I reminded the customer service person of this conversation she simply said no one would have told me that was a ballpark. Yea, I was there you weren't lady.) I asked and re-asked when I signed the contract if I could pay 100% on credit cards. I was reassured I could, until now. If I wasn't annoyed with the unexpected $400 for shuttling I would be livid about the under-the-table cash payment they want to strong arm me into giving the drivers. You basically have all your belongings held hostage. They will deliver your stuff, but the business is a racket. In the end with hidden fees the quote I received from them that was way cheaper than a UHaul or other movers ended up increasing the the same level as if I had gone with a reputable company. I was originally told by customer service my furniture would arrive in Virginia 12/26, 27 or 28/2018. They called me and informed me about a week prior. I then heard from the driver on 1/1/19 that my furniture would arrive 1/3/19 around noon. In the afternoon I received a call that my furniture was yet again delayed and would arrive 1/4/19 between 8 am and 10 am. It is now 1 pm on 1/4/19 and no sign of my movers or furniture. My suggestion is to go with any other moving company than Champion Movers. They are unprofessional, inconsiderate and frankly a horrible company. I've taken two days off work to be home for the delivery and missing pay after already being charged an additional $400 this week by them (which they tried to demand in cash). Now I am losing pay too?!?!

Move size: 1 Bedroom Home Service cost: $2000

The people at Champion Movers are very nice. The sales people, the moving coordinator, and the movers are all very polite. However, nice only goes so far.

As others have said, the pick up and delivery dates are never clear until 24 hours before. That is frustrating.

What is more frustrating, they do not tell you everything up front. They charge for everything: stairs, steps from the truck to the door, etc.

Last, but not least, what infuriates me: they do not make it clear that if you end up taking fewer things than the original estimate indicates, you will still be charged for the original estimate. So if you sell all your things except 1 box, you will be charged for all the things you sold.

I cannot state strong enough that you need to use a different moving company. But if you are going to use them because they are cheap, be cautious and know you'll probably end up paying the same as a more expensive moving company in the end anyway.

Move size: 1 Bedroom Home Service cost: $3000

We ended up canceling our contract with this company and hiring another due to false information provided upon signing our contract. The woman, Lauren, who booked our move two months before our move date was polite and informative, but two weeks before our move date we received a call from the dispatch department and spoke to Tanya who said that the policies on their delivery process, timeframe, and charges were different than what we were originally provided from Lauren. What is frustrating is that Tanya at the dispatch department did not take responsibility for the mistakes, but blamed in on the fact that Lauren didn't work in her department and so doesn't "know the real policies and prices." This was also super frustrating because prior we asked very specific and detailed questions to Lauren since we are moving across country amidst a pregnancy and other personal matters. Lauren said our belongings would take 7-12 days from when they picked up our items and would be delivered on or as close to the date that we gave them as possible. Also, the fine print in our contract did not say that there would be a storage charge or transfer charge. Tanya, however, said that we had to guarantee we would be at our new home by 7 days after the pick up date. Tanya said if we couldn't promise that, than it would be up to 14 days from the first date we said we were available before our things would arrive. Tanya also said that if they arrived before the 12 days and we weren't there, that we would be charged a $200 transfer fee for storage. Although the original contract said storage was free and Lauren never mentioned anything about a transfer fee. Tanya also was vague about some other potential charges about a shuttle truck for delivery, which would also be more charges. Tanya basically put us in a lose-lose situation where we had to promise a time frame for arrival that was unrealistic and then would be fined $200 for a transfer fee if we weren't there on that date, but might also have to wait another 14 days AFTER our projected arrival date. This means we would have a THREE WEEK WINDOW of not knowing when our things would arrive, and potentially be charged another $200! This is crazy. There are plenty of movers out there, no need to use this company. We ended up going with Black Bear Moving & Storage. We loved them! Very personal, friendly, professional, and just as affordable. This is their website: https://www.blackbearmovingandstorage.com/.

Move size: 2 Bedroom Home Service cost: $2605

Quoted $1850 to move my 1 bedroom.
Somehow this ballooned to $3063.

Now it's a week after my planned delivery date and I'm still waiting for my belongings. First Solomon promised me I would have my stuff last week. That didn't happen. Then Monica told me this Tues or Wed, and that didn't happen.

They don't bother to call or update me so I'm just sitting here waiting every day.

I will say the actual movers are good guys and did a great job. Of course that doesn't do me a whole lot of good while I'm living in a new town with no belongings.

These people are deceitful and disrespectful. Avoid at all costs.

Move size: 1 Bedroom Home Service cost: $3063

The moving company did show up on time and pack our furniture well, no issues there. Luckily because of previous issues with moving companies on different moves, my husband accompanied the truck to the weigh station while it was empty and then again after it was filled with our items. We received a copy of both weights. Our move was June 10, currently we have been advised the Movers will not be able to make it to deliver our items until June 23rd or June 24th. That is within the timeline defined in the contract, so while that is inconvenient it’s not a problem. The problem is they are trying to charge us for an additional 1200 lbs, which works out to $800. I probably would not use this company again because it takes so long for delivery and customer service is bad- giving attitude and not calling back when they said they would, and trying to overcharge us.
Update: The driver Alvin (that was tipped $50) lost our paperwork apparently that had the weight for the truck on it. So we sent our copies to Tonya, who passed the issue on to Tracy, her supervisor. With that un refutable evidence, they decided to change the price per pound from 0.66 cents to 0.69 cents. Summer, the customer service rep that initially took our quote, assured us multiple times it would be 0.66/lb. This is a sheisty, dishonest company- buyer beware!

Move size: 4+ Bedroom Home Service cost: $3740

I picked this company because they said they had secure storage that was climate controlled. I needed storage until I could find a home in WA. 4 cases of wine from all over the world, a box of expensive wine glasses and a shelf all not delivered to me. The goods were there less than 2 months. There is no recourse from this company. I threw out 2 waste cans of broken glass. The woman that quoted me a price was either fired or quit 2 weeks after I signed with them. This is the second time I posted a review and guess what--I can't find it.

Oh yes, they claimed the goods were placed in a locker and secure. Whoever was in charge of the key had a field day. I'm sure as I look for an item, it will be lifted by someone there. This company can not be trusted!!

Move size: 3 Bedroom Home Service cost: $7685

Mohammad Ali was a fantastic boxer. He beat the crap out of his competition time and again. He jabbed, he hit, he destroyed and he pummeled. He threw punches with speed and accuracy, dropping his opponents to the ground mercilessly. That’s what made him a true champion.

And that’s exactly what you can expect from Champion Movers.

Treating your possessions like a powerful opponent in a boxing ring, the workers at Champion Movers will rip your boxes to shreds, scratch and mar your furniture, and go out of their way to damage, destroy, bend, break or smash everything you own with reckless abandon.

Just like a prize fighter, they will purposefully seek out your weaknesses – boxes marked “fragile,” for example – and toss them into piles or drop them on the ground. They’ll take your area rugs and bend them in half, knock the legs off your furniture, cut electrical cords, scrape and puncture your leather furniture, and crack the screens on your TVs.

Don’t bother complaining or protesting, though, as you watch the Champion workers mishandle your stuff. They’ll tell you “Don’t worry! It’s no big deal!” And from a prize fighter’s perspective, it really isn’t a big deal. That’s what they do. They destroy stuff.

And when you write to the corporate office to report that you’re missing boxes – but you found a box belonging to someone else – you should expect the same consideration and concern than Mohammad Ali would offer if his opponent were to complain about a headache after a fight. In other words, there will be no concern whatsoever. They’re Champion, after all. It’s their job to rough things up.

The bottom line is this: If you’re looking for a moving company that will treat your belongings with the same care, respect and consideration that Mohammad Ali demonstrated to his competitors in the boxing ring, then Champion Movers is the company for you.

Move size: 3 Bedroom Home Service cost: $8890

This was the worst move I have ever had!! They lost a painting worth 7k! They use lots and I mean lots of tape. They told me they just use the tape to start with then they turn it upside down and keep going. I had pussy willows which were not wrapped in paper and then secured with tape the tape was all around the pussy willows causing a lot of damage. We have lots of missing items also. The person that did the audit for our move underestimated it by half then we are on the hook because all our boxes are packed. He said that they had underestimated how many days it would take for them to do our house they thought it could be done in one day but it took them 20 and by the way all of our stuff was so heavy that was the reason for more money. They don’t transport your items to your new home they put them in the truck then they put them in storage then they transport them up to your home. The washer has a big scratch on it they put things in the dryer that We’re not secured It now has all sorts of marks inside that I’m not sure we can get rid of. We also had an antique mirror it went with a Chester drawers that was completely shattered. None of the boxes were marked so you would know what was in them or where they went. I gave them the Carpet rollers to roll my rugs up with but they didn’t do that they just roll them up tape the end and then folded them in half I’m still trying to get them to straighten out. I would never use this company if I would’ve known this is what they do we had a long distance out-of-state move and it was the worst move I’ve ever had I know I said that once but I was in the Air Force and I know what kind of moves can be done the correct way. When we tried to call back and talk to the lady who she would not take our calls and would not return our calls she had her secretary do it. I want someone there to realize that the painting that I had was a huge sentimental emotional attachment my cousin painted that and it was hanging in the Utah Museum of art it was a beautiful painting and I have no hope that I will ever see it again..don’t ever use this company if you don’t have to.

Move size: 4 Bedroom Home Service cost: $9000