Canadian Reliable Vanlines

I had a worst experience with a canadian business ever. My family moved from Manitoba to Ontario and we used a moving company - Canadian Reliable Van Lines, also known as Transnational Moving Systems, also as Nexus Express Moving, also as Provincial Movers, and so on.

1. During pick-up from our old location they just abandoned 3 items somewhere in our apartment building:

https://youtu.be/huNiKRvPDsU

Those lost items have been picked up few days later after my multiple requests, but they were never delivered.

2. I never got a response from my agent (Mathew Moretti) regarding the lost items mentioned above. And when I contacted a senior manager and asked him to talk to Mathew, few minutes later Mathew himself finally called me back and he was extremely rude!

3. Too careless in regards to confidential information! On delivery to our new address I found all my credit cards details were publicly written on the paper sheets used by drivers/shippers/loaders/agents!

4. Multiple damaged items; problems with their punctuality and attitude; and many more issues!

I have filled out a claim on lost items and sent to them on July. After my multiple emails I was told to wait 8 weeks. Today is November and I don't think they would ever respond.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 2 Bedroom Home Service cost: $1650

They took $200 dollar to pick my 2 bedroom stuff on the day they gave me for pick up I Called them if they can come, they told me yes, but they never show up when I calling them kept hanging on me, imagine,

you planed for a week, spend your time and money ,you are just joked at, by the next day I called them again they told me nothing but they abused me verbally, they didn't care about the legal issue they told me that I can go where ever I want they don't care, in general they are scam watch them, far away from them to save your money and time.

Move size: 2 Bedroom Home Service cost: $2500

I scheduled a move a few weeks ahead of time. I was told that we would have to pay the day of the move. Due to this being a move for a work matter, I asked to pay ahead of time as I would not be working the day of the move. I was told this was no problem. Days before the move I contacted the company to pay. No one would return my phone call. Numerous days I tried calling the company to pay and could not reach the specific person to take payment. Long story short, they called me the day before, right as my office was closing, and cancelled the move that was scheduled the next morning. I was yelled at and was told I was harassing their workers. I ended up working late that night BUT this was a blessing in disguise as I found a very helpful company who turned this nightmare of a situation around. I do not recommend this company.

Move size: 3 Bedroom Home Service cost: $100

I AM HOPING YOU READ THIS PEOPLE! We were quoted a cost and it doubled. We asked to see scale weights and were told no. finally they did and it was 2 different trailers and truck. We were told we could store for a month free, If you own appliances that is 500 bucks more per item, Every box was gone through and the one mover told me what was in a none marked taped shut box?, never showed up day of move, never showed up day of unload. Day of unload was more then a week later and at 5 at night. We had to sign a paper saying we got all our stuff and nothing missing. Do you know anyone who unpacks everything before or when you are unloading? Complained that we knew items were missing and he said, " Why would you think we stole My items"? No calls back from them and it took months to go through everything. Last look was over $10,000.00 lost of our money. Move price was doubled from $5000.00 to over $10000.00. We sat took pictures of what was loaded while they loaded them on. It still never made it here and told it never made it on the truck. Police said our word against theirs and could or wouldn't help. Most problem is 2 different provinces in Canada and we would have to go back and fight it in the province we left and the movers know that. Lawyers want money up front or no deal. So if they loose only you do again.

Move size: 4+ Bedroom Home Service cost: $10800

I would not recommend this company to anyone.I should checked the reviews of this company first but I didn’t that was my mistake.I waited for the day of the move I booked the elevator but the movers never showed up nor I received I phone call so I had to call the company to reschedule for a later date which they did and they stored my stuff somewhere in Toronto as requested and on the 1 of September they were supposed to deliver my stuff in Montreal I waited all day no show so I called the company I was really disappointed the agent was very rude and hang up on me so I got some of my stuff 2 days later I found bugs in them and didn’t sign the delivery document because I didn’t receive all my stuff most of my dishes broken ,beautiful glass coffee table also broken.the top of lovely expensive wall unit missing,fire place also missing and on top of that they have charged me $300 more because they said they have to walk a little bit from the parking to my door .at the end I completed the forms of my claim which I received from the company about my missing stuff I was told it could take up to 8 weeks so I waited just over 8 weeks and I didn’t hear anything from them so I called them they told someone will call you before the end of the day then emailed me to tell me I’m not eligible for the refund I swear I have never seen a company like this all I can say they were very nice to me at the time of contacting them once they have received the money they were completely different the are unprofessionals,rude,liars I would rate them -50.

Move size: 3 Bedroom Home Service cost: $2947