California Exodus Moving and Storage LLC

We moved from California to Arizona.

Our cost was doubled once the truck was loaded. We didn’t use a semi truck,all our items fix in a box truck.

We had to unload the truck in Arizona with the help of one driver, we called for help. (Interesting they send 4 guys to pack the home)

We unloaded truck in dark until almost 9pm. Lift on truck was broken, we had to use a narrow metal ramp. Wasn’t safe! We have called no answer. They Won’t return calls. Items broken, damaged. Filed complaint. They won’t respond to voicemails or emails. We are in our sixties, we needed help! This also caused us physical pain.

It’s been over the 120 days since we filed the complaint. If you pay by check they will hold you items for over 20 days before they will deliver.

They want money Zelle to someone’s personal account or cash for payment. Don’t use this company.

Move size: 3 Bedroom Home Service cost: $11880

This horrid company gave me a quote and then charged me double once it was packed and the manager showed up. They packed very poorly and left stuff behind. Once it was delivered I was missing many pieces (like the legs to my desk) and worse yet, they broke in to my wife's jewelry boxes and stole every single item that was worth anything, I'm glad that she was wearing her wedding ring, but they stole probably close to 10k worth of jewelry, they stole parts of my motorcycle like a seat and a sissy bar, an electric leaf blower, a brand new set of pots and pans still in the box and so many other things that were boxed away in other boxes.

She died last month, heartbroken over the things that she knew about being stolen from her leaving me with my anger over what they did to her and us. I hope Karma comes calling for these thieves in a big way.

Move size: 3 Bedroom Home Service cost: $17000

They give you an extremely low quote treat you with professionalism and are patient until you sign the contract and make your first payment. After that point their impossible to contact, they send unprofessional kids to pack your items in a used truck...pack it with multiple other ppls items....over charge your estimate by putting stickers on every item...then ghost you again for weeks while you await the arrival of your items. Supposedly their Supposed to communicate when your items are repacked and on the way to your new location, never happened. They called on day and said they'd be there at 3pm....no show no call. I call they dismiss me and say they're completing another job and will be there at 6pm...no call no show. I call and once again we will be there at 8pm....no call no show...they call this time with the excuse they have a flat tire and they'll be stopping at a nearby hotel to rest up and be there at 8am. They finally show up at 830a with another rental truck and again packed with multiple items for other ppl...boxes are damaged weight not evenly distributed. Young kids with no sense of professionalism, don't k ow the contract or procedure. I asked them about payment the previous day and the gentleman who was supposed to secure our items and the location and time for drop-off finally calls gives me a zelle account that doesn't work and is in his personal name. We end having to go to the atm to withdraw cash and the "foreman" can't count properly. Jobs completed and damaged items are photographed and accounted for. They lost our step ladder. No checkup with the company to see if services rendered were acceptable, no feedback and no update on the replacement of damaged items. This company lacks professionalism, transparency, and doesn't care about their clients. They seem to rush jobs to make as much money as possible utilizing these young inexperienced kids who are in it for a quick buck. I wouldn't wish this upon my worst enemy moving accross country is stressful enough compounded by the cost time and other resources used and this company makes it worse. Worse experience ever!!!

Move size: 3 Bedroom Home Service cost: $7700