California Exodus Moving and Storage LLC

CALIFORNIA EXODUS MOVING AND STORAGE......BEWARE

They doubled my estimate to move at midnight the day of pick-up, They left NO itinerary. At least 1/2 of my shipment is lost. What furniture that did arrive is damaged and/or destroyed.

This is my settlement:

"THEREFORE, UPON A CLOSE REVIEW OF YOUR BILL OF LADING (CONTRACT), ORDER OF SERVICE AS WELL AS PROOF OF LOSS AND DAMAGE FORM, AND TO MAINTAIN OUR HIGH LEVEL OF CUSTOMER SATISFACTION, THE SETTLEMENT OF THIS CLAIM HAS BEEN FOUND TO BE APPROVED IN THE AMOUNT OF $69.00 KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW HOME!"

CALIFORNIA EXODUS MOVING AND STORAGE.

If you don’t think my story is true check out Better Business Bureau for more.

My story starts in California. I am moving to CT with the above mentioned movers. They are scheduled for June 26th to pick up my household goods. Picture an 82 yo woman packing herself with help of local people. She has walking pneumonia and a broken leg. True stuff.

I am all packed in boxes and taped. There is only furniture to deal with. The movers call at 15 minutes to midnight to tell me they are in bay area and will arrive at my house in two hours. YEP 2 am. I reminded them I had a “slide over” to the next day. Next day they arrived at noon. They “pack” up furniture all afternoon. AT MIDNIGHT they tell me because they picked up two other shipments there is no room for all of mine……. I am given the option of a smaller truck coming the following day to bring the rest. My costs have now doubled and there is not room.

“Smaller” truck came the next day and it was a pick-up truck. The driver assured me my items would be stored it their warehouse and totally safe. Packed up and left. Neither of the shipments provided an itinerary.

No it is not the end of the story. Waiting in CT for my things to be delivered. I am told they left CA 7-01 and it would be 5- 7 days to arrive. And when the truck was closer they would give me an exact date. 7-05 I was told ETA Sunday, 10 days from leaving. 7-07 I was told “Great news” your shipment arrives early THIS evening….it is now 5:18 pm. Jim hung up on me mid-sentence three times while working out delivery.

Long story short. My shipment arrived without any itinerary to check. I have ½ of my furniture damaged or missing. 57, yes FIFTY-SEVEN, items missing. I still find that things I want to use have not arrived. And I realize they were packed in a box and taped shut with other items I am not noticing yet to be missing.

One of the resent items is my rolling pen. I am a baker for my family. My rolling pen is about 5-6 DECADES old. It is not worth a lot except, it is priceless. It rolled out the dough for a banana cream pie that caused my son to say “I’m home” when he came for leave from the USMC. I miss it.

Another item is sadly missing. A drinking straw container from our family 50s Drive In. It was filled with the buttons my mother collected through the 30s, 40s, and 50s. Priceless.

CALIFORNIA EXODUS Moving and Storage are not holding themselves accountable. Their repeated response is “we have 120 days to decide.” One of the shippers whose items were with mine on the truck, reports that 75% of her furniture was damaged.

Still not the end until CA EX movers stands up and makes this right. Hoping for an ending that is more positive.

Yvonne Sinclair

Move size: 2 Bedroom Home Service cost: $8200

Absolutely terrible. First off, calling the main line was a joke. I was on hold for 20 min and kept receiving calls. Turns out those calls were from people at their office as I was on hold On the main line. Then, dealing with Joe DiCarlo was bad. Felt like I was a burden everytime I had to update the moving inventory. The worst of this experience of all of this was dealing with Jim Kirran. Very rude and condescending. He told me multiple times it was would take 2-14 business days for my stuff to get my new place. My belongings were not even loaded to move until the 15th business day. He is super quick to rush you off the phone because he has no answers. He has no communication with the movers. He hung up on my wife twice when she had questions. He repeats vague information consistently and when ever we had questions it was a problem for him. On top of that, they sent 1 person to deliver our stuff from CA to CO and mover didn’t even finish. He gave up because the poor guy was so tired. By far the worst company. I’m in genuine in shock of how poor they handle themselves. Please do not hire them.

Move size: 1 Bedroom Home Service cost: $4500

I called California Exodus Moving on Monday, and a friendly associate made a booking for 14h00 on Wednesday to pack all my furniture into the container. On Tuesday, I received a text from Jeffery stating that he and his team would take care of everything on Wednesday. They arrived on time and started to load all the boxes. Some of the furniture was dismantled, and required additional wrapping for my move to AL. Everything fitted so nicely that there was room to spare as I had only 12' available. It was a pleasure to deal with California Exodus Moving, and I will recommend them for your next move.

Move size: 2 Bedroom Home Service cost: $3598

The men worked very hard, and overall, I had a five-star experience at a much lower cost than other companies were offering. Very polite staff and responsive customer service. Never had to wait for a reply. I even split my move up into two-days, and the company was very accommodating. I will use this company the next time I move, no questions asked. My two-bedroom apartment took five hours, so if you are not entirely packed and have difficult furniture that is all solid wood, then expect things to take a bit longer.

Move size: 2 Bedroom Home Service cost: $3458

Steve Correa was my first encounter with your company. He was so patient and explained cost estimates. I had a few more estimates to go through. Because of Steve I chose Cali Exodus. Today David and Joe came to pack up my mom's house. They arrived on time, keeping me informed of their arrival time. On arrival they introduced themselves. Went room by room to verify what needed packing. And then got to work. They were professional, polite and friendly. It was actually a pleasure having them pack up my mom's house.

Move size: 3 Bedroom Home Service cost: $6756

Stay away from this moving company Cal Exodus, don't want to see anyone else being taken advantage of. They are cheats and miss leading in their prices. They quoted 5300.00 to start and I sent pictures and had regular phone calls and emails with them but when they showed up to our place, they tripled the cost to $13,200.00 and our hands were tied because we had to move out and relocate out of state.

They damaged our goods and there were items missing, I am getting the run around for a claim being filed. I did file and reported them to the BBB and have been keeping all emails from the company, I finally received email from the Cali Exodus, and I was told to remove my negative review from the website or they won’t do anything with the claim, so I am being threatened by them which does not go over very well. I was told they won’t process my claim and had to wait 12 days before getting an answer on what they are going to do to resolve the problem.

They came in at 1 price and tripled it on us on the day of pickup and left me know choice and took 20 days to deliver across country from west coast to east coast.

They are very miss leading and promise the world if anyone has read the horror stories of cheating moving companies this is one of them. Buyer beware also wanted all the money before final delivery was made, they wanted 1/3 up front then 1/2 on pickup then the final before making delivery stay away from this company.

I will be filing against this company and reposting reviews and make sure the public is aware of what kind of business practices they are doing and will update the BBB as well and get an attorney and go after them.

I received email back from the BBB and they are now telling me they are NOT associated with the BBB another lie about the company.

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Now day 120 sent 2 emails today trying to get answers and they are ignoring me, 6-9-22 11:30am.

6-9-22

I just received email they are not going to replace and washed their hands of the situation; they are a bait and switch company STAY AWAY from them

Move size: 3 Bedroom Home Service cost: $13200

This was my first time hiring a moving company and based off my experience with this company it will probably be my last. My items were picked up more than a month ago and I was given a timed estimate of 0-6 business days for my items to be delivered for a distance of 0-500 miles ( I moved 300 miles away) but I have still yet to receive them. While attempting to get information on where my items are and how much longer it will take for them to get delivered I receive only a response saying " a route hasn't been assigned to your items." I've sent communications to multiple people that where flat out ignored or were passed on to someone else who previously I had no communication with in regards to my issue. I also have been seeing reviews about this company not only up charging after the delivery but also damaging peoples products. I hope this won't be the case for my items, but if so i'll be back with an update. I'd highly recommend packing a U-haul yourself and transporting your items before using this company.

Move size: 1 Bedroom Home Service cost: $4200

I would not use Cali Exodus Storage. The price was the only thing I was happy with. We moved from California to Arkansas (2000 miles).

I was assured by Greg that they don't use contractors and on the pickup and delivery, various men showed up to move the items and it was obvious that they were not employees. In fact, the gentlemen told me today (the delivery) that he works for a temp agency.

When they picked up the furniture, one of the gentlemen scraped the wall and then told me that it was like that when he got there. I told him, no it wasn’t. He mentioned that if he did do it, there would be white chips of paint on the floor. We both looked down at that point, and yep, white paint chips were on the carpet. He didn’t say anything after that. I do admit they did a great job wrapping the furniture. Occasionally, I would get generic messages about they are trying to get our items delivered. I would just get generic responses to my inquires via text.

When we finally received our furniture (it took 32 business days - 6 weeks) there were some damaged and missing items. My recliner that I had custom made was missing, the legs for my dresser and the bolts for my bed and tv (and speaking of my tv, it has a 3 inch crack in the screen now). My dining room table has a huge gouge in it about a foot long. My dresser had two knobs broken off.

The man in charge of the delivery had two temps with him. They unwrapped everything and did put it where I asked. When it came time for clean up, they had no bags to put the massive amounts of wrapping materials anywhere. To get it out of the house, they put it in our box truck with the promise to come back later to pick it up. 4 days later, it is still there.

I would file a claim but it's not worth my time. I just hope that no one else uses this company. I rarely leave reviews, but I thought this should be told.

Move size: 4 Bedroom Home Service cost: $3800

They were reasonably priced and very responsive to any of my concerns. They moved our 2 bedroom home for us . We opted to use the free 30 days storage while we finalized the purchase of our new condo. They worked with us on a delivery date and time and unpacked all of our things . We did have to pay an additional fee for stairs but we knew that was a possibility since we may not be on the ground floor . Overall great experience and will recommend to others in the future .

Move size: 2 Bedroom Home Service cost: $6000