Black Belt Movers

Employees were under the influence.

Got a quote from the company to move a few appliances, beds, and loveseat from my home, as well as load up a storage unit and unload it at my new home. The rest had already been moved to a storage unit and needed loaded from there to my new home 1-2 miles away. The quote I was given seemed very reasonable. The day the 1st crew showed up, they marked down 8:30 as their start, but did not show up to my home until 9:20. When they walked in they stank of weed and were clearly under the influence. They began wrapping items and moving them. This took about an hour to get everything loaded. From my old house to my new house is about a 20 min drive. Crew departed before I did. I arrived at my new residence and crew showed up 25 minutes after I did. So their trip took between 45-50 minutes.....

Once at my home it took them over 3 hours to unload their truck. In the meantime I watched 1 member in particular joke about the drugs they were smoking, and saw him partake out by the moving truck. By the time the truck was unloaded we are at the quoted time and not even touched the storage unit. I asked them to leave as I didnt want this kind of behavior around my kids or my wife (who ironically…

Ghosting on Moving Day

Extremely disappointed in the professionalism of this company. I had a move scheduled on Sunday between 8 and 9 am. After I hadn't received a call that the truck was 15-20 minutes out by 9am I called the main number. It said that the office was closed and moves aren't scheduled on Sunday so I should call back tomorrow when their office is open, mind you I've had this moved for a few weeks at this point so if it being a Sunday was a problem that mistake should have been caught a while ago. I attempted to leave a voicemail but their voicemail box was full. When I finally heard from someone they said they had staffing issues and couldn't get in contact with anyone, leaving me stranded on my moving day. They made little to no attempt to reschedule me and resolve the situation. While their prices may be cheaper than their competitors you are paying less for a reason. Extremely unprofessional all around.

Damages

Damage was done at my former residence due to negligence on the movers actions. I filed for damages however after 2 months nothing has been done. Reckless workers cause damage!

Lost my couch cushion

Movers charged me for when they disappeared for 20 minutes,wereslow and lost my couch cushion. They refunded me 195 for a 2grand sectional that I can't use anymore.

Mover Beware! Thieves!

Mover beware! These guys are THIEVES! Black Belt Movers stole thousands of dollars worth of jewelry from my family. I have tried to be patient while dealing with them and give them the benefit of the doubt. Maybe they hired a bad apple, right? Unfortunately, that does not appear to be the case. It has been over 2 weeks now since the theft has happened and I have only received one phone call from the company after waiting over 12 hours for them to respond to me. During that call they basically called me a liar. The message they are sending has been heard loud and clear, They don't care if their employees steal from their customers as long as they don't get caught.

Bad experience!

I would not recommend this mover to anyone. Absolutely careless.

A. Despite the fact that they had done an inhouse inspection of the volume of the move prior to the move date, on the move day, the movers showed up with a small truck. Resulting in 2 trips. Since they charge by the hour, this automatically increased the move cost.

B. While moving the dresser up the stairs they banged into the dry wall, leaving a dent in the brand new construction. This is not the first time I have had movers move the same dresser up the stairs.. this particular mover is the only one who messed up.

C. They left one of the beds unassembled.. and put the mattress on top so that we would not know that the slats beneath were lose. I had to redo the whole thing myself

D. They left scratch marks on the walls, as they moved the furniture

E. To top it all when I brought the issue of truck: wall dent; scratched wall to their attention.. they very casually responded with 'these things happen'.

Black Belt Movers.

We used Black Belt before and they were wonderful. They USED to be aware and careful of what they moved. They also used to follow up and care about their customers. Not anymore. They damaged a few pieces of furniture and then we filed a claim. Their communication email was far removed from apologizing and recognizing their error. I will not recommend them after this move.

Ghosting on Moving Day

Extremely disappointed in the professionalism of this company. I had a move scheduled on Sunday between 8 and 9 am. After I hadn't received a call that the truck was 15-20 minutes out by 9am I called the main number. It said that the office was closed and moves aren't scheduled on Sunday so I should call back tomorrow when their office is open, mind you I've had this moved for a few weeks at this point so if it being a Sunday was a problem that mistake should have been caught a while ago. I attempted to leave a voicemail but their voicemail box was full. When I finally heard from someone they said they had staffing issues and couldn't get in contact with anyone, leaving me stranded on my moving day. They made little to no attempt to reschedule me and resolve the situation. While their prices may be cheaper than their competitors you are paying less for a reason. Extremely unprofessional all around.

Disappointing management

We moved 3 weeks ago. 3 miles distance between houses. I had reserved 2 trucks and 6 movers knowing I have a lot of heavy furniture and over 100 boxes. They came out 4 weeks before the move to quote and I received a call from their corporate team that I only needed 1 truck for my move. I told them I wanted 2 trucks and the day of the move they showed up with 1 truck and 3 movers. Started loading the truck at 8:30. The driver called his manager and said they needed extra help and was told by his manager that the customer got what they requested and no help would be sent.

On the 2nd trip, the movers were exhausted and got sloppy and that is where the damaged to my furniture started. They didn’t wrap things in full and scratched multiple pieces of furniture, broke a leg off of our entertainment center, broke a lamp shade in our new house and damage entryways into the house from hitting it with furniture. At 645, we let the movers go and had to rent a uhaul for 2 days and finish the move ourselves.

I was highly disappointed and called the 800 number and got someone in another town, I asked to have a manager call me and never received a call. 2 days later I called the Omaha office…