Bishops Move

Poor communication, awful packing and delays

Communication was poor, the packing was shocking (leading to damages/breakages at the other end with items rolling around and mixed up) and there were delays with my items arriving (an overseas move).

DO NOT USE

We used Bishops Move, we were moving from UK to Spain. What a complete living nightmare from start to finish. We was told it would be no longer than 3 weeks door to door. However weeks later we were still waiting, the office in Crawley failed to respond to any of our emails and phone calls. Finally it arrived so many items damaged, it looked like everything had been thrown into their lorries, when we contacted them to try to claim on insurance and after countless emails and phone calls we got nowhere!!

Please do not use this company!! moving house is stressful! But moving countries is even more so especially with this bunch of cowboys.

DO NOT USE THIS COMPANY!

DO NOT USE

We used Bishops move back in June!, we were moving from Spain to Cyprus. What a complete living nightmare from start to finish. We was told it would be no longer than 3 weeks door to door. However 13 weeks later we were still waiting, the office in Gibraltar failed to respond to any of our emails and phone calls. My wife was stressed more than when we had our first child! For 13 weeks we had no furniture ( bed sofa etc) and ended up renting an apartment which cost us over €4000. Finally it arrived and we had damage to furniture a €3,700 Tempur mattress and legs missing to the bed.

We paid over €600 in insurance but after countless emails and phone calls we got nowhere!!

Please do not use this company!! moving house is stressful! But moving countries is even more so especially with this bunch of cowboys. A special shout out to Kim and Steve who were absolutely useless!!

Steve never answered your calls and Kim was just very Rude! It’s taken me a long time to write this review purely because they wound us both up so much!.

DO NOT USE THIS COMPANY!

Mixed experience.

Move from Southend to Perth, Scotland.

Southend property has 70 steps from house up to drive way. This was not communicated to removal men. 70 boxes furniture and electric piano carried in 3 hrs. Removal men worked like Trojans.

Our memory of the information reported to us: Upon leaving we were told that our lorry was going to Preston to pick up trailer en route. Lorry broke down in Norwich, goods swapped to different lorry. New lorry went to Liverpool, picked up 'empty boxes' . Lorry broke down twice more.

Delivery was scheduled Wednesday afternoon. Arrived Thursday morning. Bishops Move have reimbursed cost of overnight stay inc food.

Complaint letter acknowledged.

Personal service sold to us by franchise rep not matched by our experience. Lack of communication and transparency re logistics.

Will not be reusing or recommending.

Do Not Use. I asked for a quote for a full packing service and removal. I itemised every item of furniture to be moved from their checklist (and added some that didn’t appear on their list). I was asked to estimate how many boxes of packing needed. I estimated 60.

To cut a long story short the team moved most of our furniture but not all, and 12 boxes, leaving 53 behind.

The customer service trying to deal with this has been some of the worst I have ever experienced. I have been told that the reason so much wasn’t moved was because of the volume of items, something I was not asked to estimate. I estimated 60 boxes of contents and we ended up with 65 (within their 15% tolerance).

I dealt with 4 people in the run up to our move, I had to chase our quote. The responses to emails are rude and pointedly placing blame on me for something that they themselves have said they never asked me to estimate. I will never move again using Bishops.

Move from Wales to Wolverhampton

Even though we moved some time ago, our treatment by Bishops Move still rankles. Asked to sign over furniture whilst distracted and stressed. Later we regretted signing. After sorting things out, several items were missing such as new ironing board, broom, doormats etc. They said they would reimburse £70 (not much considering the loss of the furniture). Money never received. Therefore cannot recommend this firm.

Damaged and stolen items.

I chose Bishops Move because I am an elederly widow living alone and, as it was a big move to a smaller house it seemed sensible to choose a famous firm that would be able to take care of me. I had a letter from them that stated their intention of taking great care ofwhat they considered to be valuable belongings.

However, many valuable items were ruined and several important items never even arrived. Sadly very little notice was taken of my many complaints, both written and spoken, about such an unprofessional job. One would have thought a large firm would have been very concerned about its reputation and also about the cmpetence of its staff. I felt that an elderly female client should have received greater consideration and that a man would have received more attention when complaining about loss and damage

I thought the staff were hard working and was very surprised and shocked when unpacking later revealed the usatisfactory state of affairs.

I assumed that this unusual outcome was caused by using untrained staff brought in to cover a large move. I would like to think that this would not be allowed in future to protect people expecting better care.

You Pay for Insurance but it's a Very Slow Process.

My removal on the 3rd July was great with only 1 breakage - dropped whilst unloading at new home.

Verbal agreement to settle for breakage, forms and photos sent to Oxford branch and then there was nothing! Nobody seems to be bothering about it!