Best Moving Van Lines

Like many others on here, I ended up with this company through a broker. Communication was very good all the way to the day of the move. On the day of the move the workers were great and hard working. They were not a part of the issue. I paid in cash(I've since learned, don't ever do this with a moving company).

Like others, the price increased on the day of the move but not astronomically. I believe it was around $300. I was fine with this. After all my stuff was picked up, they gave a date of up to 4 weeks out for delivery. Again, I was fine with this due to the fact that I did not have an address yet. They stated that I would receive 1 month of free storage while I looked for a place.

About 2 weeks later I had an address. I called as I was asked to and gave them the address and the earliest date of delivery(My mistake, don't do anything over the phone with these people). They asked me to put the earliest date in an email, which I did(it was the next day). They again told me that it would take up to 4 weeks, and I was ok with that since I had all my essentials.

Fast forward 4 weeks and I had heard nothing(I gave them the benefit of the doubt and waited the whole time before calling). This was another mistake on my part. I called them and left a voicemail asking where my stuff was. I received a voicemail and a text later that day stating that everything was on a truck and should be there within a week. So I waited a week and heard nothing. Called again and they said they would get back to me. A day later they called and said that I would have to pay $500 in storage fees before they would ship my stuff(which means they had lied about shipping it in the first place).

I asked why they never shipped my stuff. They lied and stated I never provided them an address(if that was true, then why did they lie and say they shipped my stuff?). There was a lot of back and forth with them and they continued to refuse to ship my stuff. I ended up contacting the original broker and explained the situation. I provided them all the proof I had: texts, emails, and voicemails. Thankfully, they agreed with me and used their position to get them to finally ship my stuff.

Everything arrived over 2 months after it was supposed to. There was some slight damage to 2 book cases because they used packing tape directly on the varnished wood. Other than that, everything was ok.

I would never use this company, and make sure to ask any broker what company they are placing you with. Never pay in cash, and only communicate in a way that can be documented.

Move size: 1 Bedroom Home Service cost: $2800

AVOID AT ALL COSTS! THEY LOST ALMOST ALL MY FURNITURE DURING THE MOVING!

My move was subcontracted out to Best moving van lines who has incredibly poor reviews and this felt like a bait and switch. My quote managed to grow over on pickup and again on the delivery. My desired delivery date was not followed and they took 41 days do deliver my shipment.

On the top of that they lost almost all the furniture or part of the furniture. After paying more than $3500 I dint get most of my items! And believe it or not, they don’t care. They just gave me a number to file a claim.

The only think I can do now is to file a complaint with the AMSA, Better Business Bureau, FMCSA, DOL… but this does not change the fact that I had to pay $3500 to end up with no furniture.

Move size: 1 Bedroom Home Service cost: $3500

Stay Away, This is the worst moving van lines. They will shatter all your stuffs, they are not responsible. Initially they would give you a surprisingly cheap price, and when they picked up your stuffs they would charge you twice. it was the worst experience ever. STAY AWAY FROM THESE GUYS. I would suggest everybody who is reading my message, never work with these guys. THey are not honest with you. Their insurance is piece of crap. it useless. that's just a joke.  Do not listen and trust this company. They are the worst.    .

Service cost: $4000

My move was 1 of the worst experineces of my life. my move started at $2000, i added some things and it went $3000, i was ok with that. in the end it cost me $5000. there was $1100 added for a shuttle truck. my things were to be picked up on 4/25/2021 got picked up 5/12/2021. i had to be in Pittsburgh by may 1 so i could not be there to supervise the loading.A month later i finally got my stuff. i got notice that they would be here on a wednesday but showed up at 6am tuesday. wouldn't start unloading until i went to the bank for cash.They tried to give me a number of things that belonged to someone else. had i not said something i would have had someone else's things. i really don't know what's missing, it was 2 months between packing and receiving my stuff. I would never deal with these clowns. i wish i had seen the reviews in advance. i went through Moving pro brokers had i known i wouldn't have used them. i kept calling both the broker and the company almost daily to get an update and it was always a run around. it was always that they would check and call me back. rarely did that happpen.i had no where to sit or sleep for a month. i sat and slept on the floor.Again do not use these people, either Best moving or moving pro brokerage. my stuff went from ca to nj and then sat there. nobody will tell me how long it was there. that's it for me hopefully people read this and pay attention. complete ripoff. Michael O'Neal

Move size: Partial Move Service cost: $4997

How is this company still in business??? I will tell you how they use Broker company's with good reviews to do the smooth-talking, and then you get this company. If I knew that this company would be handling my move, I would have never used them in a million years. On pick up, they showed up 3 hours late. My pick-up time was supposed to be 3-5 pm. They showed up at quarter to 9. On arrival, I was told that the tariff was filled out improperly, and they had to call to get it adjusted from weight to something else. This was my first red flag. If it weren't for the fact that I had already put a large sum of money down, I would have just called it then. They get all my stuff out to the truck and tell me it will be almost a grand more than initially quoted and that I owed them over 900 right then and there in cash. I looked at the guy and told him that I had a cashier's check for the original amount and that I could write him a check for the remaining amount as it was now after 10 pm, and nowhere was open for me to run and get that kind of cash.

Things to look out for that they will not tell you. the first available pick-up date is the date they start counting from for your delivery. SO if you need your stuff quickly don't use this company. You want an update, you need to call them and ask, and you need to keep calling because they will not contact you. I had to reach out almost every day to get them to give me anything, only to call back and be told that that was not correct. If you are making a long-distance move, don't do what I did. Check the U.S Department of Transportation Federal Motor Carrier Safety Website https://ai.fmcsa.dot.gov/hhg/search.asp? or even the California Movers & Storage Association website https://www.thecmsa.org/html/consumer/consumer.htm. I wish I had done this before moving. Also, know your rights when looking for a company. In my post-move research, I found out that a lot of these little companies are just scammers, and you can report them to the federal government. There are so many resources available, and it is so sad that these websites designed to help the people moving are berried, buy ads, and shady companies like this one.

Move size: Studio Service cost: $4000