Best Moving Van Lines

This company called me after I did an internet request for a simple move. An employee named Ryan called me, and stated that they do not store items long term while waiting for my new home to be built, so I ordered a POD. It was delivered on a Friday as requested. I talked with Ryan about 2 weeks prior, and he stated that he could provide a couple of movers if I needed help @$115/hr. Min 4 hours. I agreed, we have a two story home and needed man power. He called me about 2-3 times, the last being on Saturday morning, the 28th. I informed him that I needed to be out of my sold home, by Monday afternoon the 30th. He stated that his men can come Sunday and move my items into the POD. He said that they had a busy schedule, but they would arrive Sunday the 29th between 130p and 330p. I told him this was perfect, it would give me time to get everything ready. Well, time went by, 230, 300, 330, 400pm, no call. I attempted to call him, but just recordings with all the numbers. 430, 530, now 6pm. No call. No movers. Now I am stuck. All my plans are on hold. I ended up calling for help from friends, family anyone who could stage all my large furniture in garage. Problem is, there is a certain way experienced movers can pack a POD so everything can fit. Thankfully a friend knows a mover that can come on Monday, memorial day. I still have received no calls or e-mails. I cannot BELIVE any company would do this to a customer. I was left high and dry with very strict deadlines. I am going to rip into the manger/owner if I can ever get a hold of anyone. I am beyond mad. How is this company still in business. if they charge my CC, (They needed it for a hold reservation) I will sue in civil court. This place sucks.

Service cost: $460

I paid $920 to move an item of furniture from VA to KY. I was told via phone and e-mail that the item would arrive within a week of pickup. Access to sales persons and prompt replies were the rule prior to pickup. After pickup, access to information was minimal. I was told at least 10 different delivery dates over the next 8 weeks. Ultimately, it took over 2 months to get the item even though the contract states it would be delivered within 30 days. My complaint is with the total dishonesty of the company. You cannot gain access to a higher level person, you cannot obtain honest answers, and often you cannot gain access to anyone in customer service.

Service cost: $920

WARNING!!WARNING!!STAY AWAY FROM THESE GUYS.
I would stay as far away from these guys as you can. They damaged so much of our things. Unbelievable that they could be that bad but they are. Mattresses had water damaged, new washer and dryer almost unusable due to damage from being dropped and having heavy items stored on them. Every single box that had been labelled "Fragile" looked like they had been kicked down the street. It was as if they thought the word "Fragile" meant play soccer with the box.
I couldn't get information on where my items were or when I would get them. I had to threaten them with speaking to a lawyer just to get a response. Nice guy who does your quote and then it all goes downhill from there.
Please, please use someone else but not these guys or Lidor Van Lines or Gold Coast Movers (http://www.goldcoastmo..). Lidor are Gold Coast Movers and they are terrible. They have named their name as close to the reputable company Gold Coast Moving to trick you into using them.
Use someone else!!

Service cost: $4800

DO NOT USE THIS COMPANY!!

I too was unsatisfied with Best Moving Van Lines. In fact I created this account to warn others about the overcharging and appalling management. I too was under quoted and charged for materials that were stated free on the website and free quote.

I agree with the previous complaint, the movers themselves were unprofessional and left cigarette butts throughout the property. I was charged a large amount to move two mirrors and two lamps. Of which arrived broken! I did not state my items were stolen, but many were missing. When you allow strangers into your home, you expect them to be courteous and clean. But they were not!

I would like to note, the company does not state on their free quotes, but they charge $175 for storage.

The company does not follow standard procedure. I requested an original weight of the truck and was not given it until three days after the pickup of my home goods. I have no proof of the original weight because I was not allowed to be present.

Also upon delivery many of my items were missing and damaged. The movers held my items hostage until I would pay them cash or a postal order in the mover's name, not the company's. This is not a professional business if they do not accept payments in the company's name.

I requested a reweigh and found out I was over charged a couple hundred of dollars. The rude managers, Tony and Ben, kept insisting the check was in the mail. It has been three months since my first complaint. I filed a complaint with the DOT and when I requested my reimbursement, was told by Ben.

Service cost: $3000

HORRIBLE!! Do not use this company. I went with this company because they offered the best price. They actually were the best price by a lot,..but they have been an absolute nightmare. I run 5 businesses and I don't know how this company is even in business after all the problems I have had. First off, they offered me a great price, which later, the salesperson (Joseph) said that he made a mistake and they refuse to work it out. Since I didn't know how much everything weighed, they offered me a price of $.39 a pound and an estimate of 7000 pounds. Joseph assured me that if the weight was lower, they would only charge me for the actual weight. The foreman told me he thought we had 5000-6000 pounds but they never did weigh the truck so they just charged me the full 7000 pounds.

I called several times a week for 2 months to try and get back the overcharge and the supervisors and managers DO NOT communicate and they took my money and hoped I would stop calling. I have received one call back from a manager in the last 2 months. That was just the beginning of the nightmare. We were then told to be ready to receive the delivery on a saturday between 9am -noon. They confirmed the night before and then no truck and no call. We tried calling the truck driver and no response all day. Best Movers said they couldn't get a hold of the driver either. The next day Best Movers said that the truck broke down and would be there in the next few days. We then got a hold of the driver who said that he was told not to make the delivery because his company did not receive enough money from best movers - so now my belongings was the collateral for two a trucking dispute.

A few days later the truck arrived and the driver said that his truck never broke down and that he was sick so needed a few days off. All I was looking for was communication and I never got it. You can call 5 times a day and they wont tell you the truth. After unpacking we noticed that we had an extra bedframe..I called the company to let them know and they don't care that someone else is missing their bedframe. I let them know that I am missing a box with a laptop, chairs and shelves and they still do not respond. I am so frustrated with this company. At one point, I said that I was so upset that our truckload of stuff is missing and that there was no update on where it was, that I said I would express my frustrations by writing a review of how bad the experience was and Sara, the customer service rep said, " go ahead and write about your experience, I don't care." This response shows how they do business. I have asked repeatedly to speak with the owner of the company and they say that they will inform him of my situation..

I hope he does call me someday..I'm still waiting on my laptop, and the other missing items. I will continue to call several times a week until something happens. After 2 months, a supervisor decided yesterday that I should receive 50% of what was overcharged. I still have to dispute the balance. Choose another moving company..even if this company was half the price of any other company, I would not use them. Go with a reputable company who cares about your things. I made a HUGE mistake by using this company and I don't know if I will ever see my missing stuff again.

Service cost: $2700

I WOULD NOT USE THIS COMPANY IF MY LIFE DEPENDED ON IT!! They rip me off royally!! They gave me a quote for $1152 and after they packed my items into their truck, they wrote out a new price for $2500 dollars. They used the excuse it was the packing cost. At the end of the day, you pay for what you get.. Please review there BBB Rating and other complaints online. Use U-Haul or a company that has better rating. I regret using this company and should have went with my gut feelings that it was too good to be true when they gave me that quote.

Service cost: $1152

I had very specific time guidelines that had to be followed because of the Apartment Buildings requirements for moving (elevator lockout timeframe). I expressed this to them and the previous 5 movers I contacted. Four of the others couldn't meet them and the other didn't get back to me fast enough. I had 17 days to get everything out at the time I called and was very clear on all of my guidelines. They pledged a truck and three guys on Monday by Noon and said they would not send them out on another job so they could be there on time. At 11:30AM I was called and they explained the truck would be late becaue of an over run on the other job they were doing. I was promised they would be there by 2PM. At 1PM they called again and appologized for having to reschedule me for another day. They scheduled me for Wednesday and promised me, again, they would be there by 1PM. (during all of this my timeframe for the elevator was 1:45 to 3PM) I was told, again, that they would NOT be scheduled for another job on that day so they would be there on time. AGAIN I was called at Noon saying they were on their way and would be there soon. They arrived at 2:20PM. They loaded the truck and we got underway at 6PM. An accident happened in San Rafeal at 6:12PM and stopped traffic all the way to the Golden Gate Bridge. It took an extra hour to get to where we were going. If they had arrived at the scheduled time we would ahve missed the accident by 1 hour or so and travel time (at double time) would have been 1 1/2 hours and not 3. I asked for a refund for 1 hour and have been refused, since "they can't control traffic" and I agree. BUT they can control how and when their employees arrive and what info they tell their customers. The guys did a fanatstic job (some things were not disclosed about price but I was ok with them ), were very courtious and and asked lots of questions. Management does not even deserve 1 star but I give 2 because of the employees.

Service cost: $1421

First of all, you should not trust any moving company which does not identify itself when answering the phone, as Best Moving Van Line does. I did not choose to work with these movers; the moving broker I worked with chose them and this is on me. Next time, I will find my own movers and do better research. Best Moving Van Line called me three hours before a scheduled pick up to cancel the move. They had confirmed 48 hours prior. I already had a flight purchased for the following day, which I had to cancel and rebook. The company said it wasn't their problem. They promised a truck at 8 the following morning. The truck actually showed up at 10:30 and I nearly missed my rebooked flight. When I asked if I could pay with credit card, the owner shouted at me, saying that he was tired of my move and to cancel if I couldn't pay cash.

The next day, I wrote a negative review of the company and "David" called me from a blocked number to say that he wouldn't deliver. This was after I'd paid more than half the moving cost. Now I will admit I was rude to the company's dispatcher and being rude is never a good policy. But I was very frustrated and had to be out of my storage unit on the same day as original pick up. The dispatcher didn't seem to care.

In the end, my belongings did arrive. Fortunately, everything was intact and the movers who delivered were fantastic -- they are contractors and not associated with BMVL. Unfortunately, the people who loaded the truck put my order in the middle and the order for the next stop in front, so the poor movers had to unload twice as much.

The Federal Motor Carrier Safety Administration lists these 'red flags'. Best Moving Van Lines asked for cash payment, provided only blank documents and didn't submit the BOL or other docs until after pick-up (my fault too for not being more vigilant), did not provide "Rights and Responsibilities".
https://www.fmcsa.dot.gov/protect-your-move/red-flags.

Move size: 1 Bedroom Home Service cost: $1493

I received broken furniture that I found after the movers left. No one told us it was broken. We also asked for the white glove service, do not pay for this service. They left(vanished into thin air) without unpacking our things or putting together the furniture they said they would. They probably left without completing their work because furniture pieces were missing. I found parts were missing from the sets when I tried to put some of my furniture back together. One expensive item was left on the lawn with a broken base. I didn’t even notice it was broken until I tried to move it into the house. I also never received an inventory of the items they packed, so hopefully, all of my things showed up. I guess I’ll find out as I unpack all of the stuff I paid them to unpack. Overall, I feel like I was taken advantage of and that they are a terrible company to use. Please don’t use them and take a chance on sharing my experience.

Move size: 2 Bedroom Home Service cost: $5300