Best American Movers

If I could give them a zero I would. They tell you what you need to hear to get your business then don’t deliver on it. After speaking to Stacey multiple times about the truck and being assured it would be a 53’ truck they arrived with 2 box trucks not large enough for the quoted price. When we called to have them rectify the problem, Stacey refused to assist us and turned everything over to Pauline. Pauline was rude, condescending and called us a liar multiple times. She refused to help us when the smaller trucks arrived. We had spoken to her prior to making the wire transfer about delivery. Delivery was supposed to be Thursday. She claims we never had that conversation even though we did. It was even in writing in an email she claims she never received. As the truck was packed the first thing they did was drop a box of China not packed in a moving box. My refrigerator hit the floor in the vestibule because one person attempted to take it out and it was too heavy for him. As they packed the trucks which only held 4000 cubic foot, when they knew we had 4053 they couldn’t fit all the boxes on the trucks. So they up charged us and put the wardrobe boxes with my gowns, husbands suits and most of our good clothes along with the mattresses strapped to the back of the trucks with rain coming. The belongings were to be transferred to a 53’ truck but Pauline changed her mind so she didn’t have to refund us empty space and could charge us more because they didn’t send the proper trucks. Upon delivery my good dining room table had a chunk out of the corner of the table. This had been the worst moving experience ever. I’ve moved by moving companies 3 times now and would never ever ever recommend Best American Movers. They should actually be named Worst American Movers!!!!

They claim your satisfaction is their priority. It’s not. Pauline refused to make sure we were satisfied with the services we received. She refused to make their errors right.

Move size: 4 Bedroom Home Service cost: $25000

Best American Movers couldn’t have a more incorrect business name. The experience with them has been a total nightmare and the lack of compassion, integrity and honesty was brutally evident during the LONG drawn out process. It all started when we decided to move cross country from California to Georgia, and I talked with Bob at Best American Movers who made it seem as though they were a family owned business and that he would make sure we were taken care of during every step. We received a quote for the move, and waited for the appointment when they would meet us at the house for more detailed quote. Our initial quote was for $4500, however, that changed to $17,000 when meeting with the moving team and we still had a nice surprise of paying an additional shuttle delivery when the driver stated they could not move items down the long driveway (even though my son’s company planned accordingly and they were able to do so).

We rarely received updates on status of our truck, and our main contact, Bob would routinely exchange text messages with me assuring that I am indeed a priority and that delays of a cross country move are very common and in fact should be expected. My son, who made the move with another company, actually had that company not only arrive when quoted, BUT actually was going to beat them at arriving at the house and they had to be asked to come a day later! So it is not true that all cross country moves have to be so chaotic. During my initial conversation with Bob he even asked if my son wanted to use them instead of the company he chose, and all I can say is thank goodness he didn’t take that offer.

We arrived at the house the week of Thanksgiving, and fully expected our truck to arrive soon thereafter. However, this was not the case even though the promised date was 11/21/2020. My husband actually became ill shortly after arriving, and was diagnosed with Covid. He was admitted to the hospital, and passed away 12/20/2020. Our truck FINALLY arrived 12/15/20, and it was then we were greeted with the $3,250 additional in order to deliver down the long driveway. Again in comparison to my son’s experience, they were able to view the house via google earth and already knew the driveway length and the additional charge of $500 was not too bad.

We spoke with Pauline several times and she couldn’t have been more non-empathetic. She made it clear the company would NOT be willing to reduce any of the money paid for the move, including the additional $3,250 shuttle fee that had to be paid in cash. We asked to speak with her manager, but that request was routinely denied and she would not provide any other phone # to reach management at the company. We actually were in disbelief that Bob would continue to stress what a priority we would be as a customer only to have him go silent when we wanted to speak with him. In fact he avoided coming to the phone when my son was speaking with Pauline.

The ABSOLUTE kicker to all of this is when Pauline finally said they would take some $ off of the $3,250 shuttle fee, it came with an understanding that we would have to sign a non-disclosure and would not be able to do any negative review of the moving experience. We said no deal, as it is not worth it to receive hush money instead of spreading the word on what to expect when dealing with Americas Best Movers. PLEASE do yourself a favor and seek another option to use when moving. If this is what it is like to be a priority, no thank you. Now, Pauline also told me she would reply to our reviews by showing the contract that was signed, and so let me make it clear. We knew what we were paying and in fact, Bob was so charming and made me feel so comfortable, that I paid in full prior to the move taking place. That was such a mistake as it took away any incentive for this company to move us in a timely manner, and instead waited for a driver to be available who would drive to Georgia and then head home to Florida. So this review is not so much about the cost (albeit it more expensive than my son’s move who had more stuff) but rather about the lack of empathy and honesty. NEVER have I heard of a company only providing refund in exchange for silence. Shameful. I would have no problem sharing copies of our contract for full disclosure as we have nothing to hide or modify in order to make a point. Our main contact, Bob, was great at selling us on a product, but failed in treating me as a priority, and when push came to shove was silent and no longer in communication with us. Not sure how many customers took the offer of refund in exchange for non-disclosure, but we could not stay silent as we wish someone would have alerted us of the nightmare that was this moving company experience. We are still going through the numerous broken items in order to submit a claim as so many pieces of furniture, lamps, etc were broken due to poor packing. If the claim process is as smooth as the move, not holding out too much hope.

Move size: 4+ Bedroom Home Service cost: $20000

I contracted with Best American Movers on June 19th, 2021 for a cross-country move from CA to NY scheduled for July 21, 2021. The salesperson, Stacy was very pleasant and provided the average time for deliveries of this move duration. She also let me know that the cubic feet charged for was well in excess of the items on my detailed list, so no worries about upcharges. Then, things went downhill, and quickly.

Yay, moving day! Not so much. The inexperienced driver hit the restaurant across the street, and nearly took out the side of the loading dock. Then, I’m informed that the cubic feet charged for isn’t going to cut it = upcharge. Note: I had sold 2 large pieces in the meantime, so… HMMM? I paid the upcharge, no more incidents, a sigh of relief. Off to NY I go- fast forward to August 4th.

I call Best American Movers to set up delivery. Anytime is fine to deliver- oh, what is a good day for you? How about the 10th, gives me all weekend to unpack. Note: I later found out that the delivery day REQUESTED starts a 30-day contractual clock, not the first day you can accept the delivery- this is important.

I spent the next month, yes, month trying to figure out if they even had my household goods. Calls went unanswered, emails, texts- not gonna happen. Pauline, who is the only person I was ever permitted to speak with, had a conflicting, ever-changing line of half-to-non-truths to report when she could be bothered to check. Then I dig deeper into reviews and BBB complaints about this company- I recommend you do, there’s a lot to see.

Finally, delivery day- September 25th. Yup, more than 2 months after pickup, and more than 45 days after asking for delivery. But wait, there’s more!

The driver showed up with 1 helper. Not the crew that was supposed to move me in “white glove service”, right Stacy? Of course, I had to hand over the balance (over 2k) before I even knew if my stuff was actually on that truck.

It was, at least some of it. Half of my bed was missing- but fear not! The driver offers me the box springs for his next customer, whose belongings were also on the truck. He said “It’s fine, I’ll just tell her we lost it”- wow, I nearly lost it myself. 2 boxes of very carefully packed family heirlooms were not just broken but pulverized. 4 of the 5 wardrobe boxes were upside down, 2 were open. Many of the inventory stickers were missing, oddly, there were also lots of duplicates- how does that happen? There were several other items missing, broken, and unaccounted for, but you get the gist.

I call Pauline, who says take pictures, asks me to send her a list of the items, and replacement cost for the big stuff. So I click, write, research, email. No response- I’m shocked (not really). So I reach out and am told “since there is more than 3 items, you have to file a claim with our 3rd party service”. Wait- didn’t you ask me to do all this work finding replacement value for all this stuff? I contact the 3rd party service, Movingclaims.net. Go ahead, look ‘em up they have dozens of BBB complaints and have been accused of being a scam that doesn’t actually do much but obstruct the claim process. I can tell you, they are the opposite of helpful.

I email Pauline and let her know that I will begin writing and posting my reviews- (backed by email, text, and phone records). I’m told if I do, it will “hurt my case.” Really, lady?

If you want to be schmoozed by a really nice, but dishonest salesperson, and then have the worst moving experience imaginable, please use Best American Movers. The 6 weeks on an airbed in an empty house will be a bonus.

Otherwise, please, please do lots of research, visit the BBB and choose more carefully than I did. Your bed, breakables, and sanity are worth the effort.

Move size: 2 Bedroom Home Service cost: $7000

This is a terrible terrible company, evil company. STAY AWAY from these people! We ship out our package on Aug 7th, set the delivery date as August 23th, but actually get our package on September 25th. During this one-month waiting time, we spent several hundred or more to buy redundant living necessities for our empty house in New York.

Initially, an old lady Lisa pretends to be friendly and helpful. But she never show us the real contract, she hide the terrible "30 business-day delay", she suggests us a "good idea" to claim more space than you need, she stops replying the moment we pay her commission.

Then, the pick-up guy guarantees the package will be arriving on or even before the delivery date. But he never put what he guaranteed into the contract, he just push us to sign the contract, he "nicely" explains to us that the "30 business days delay" on the contract never really happens, it is just an up limit for extreme situations.

Then, the nightmare starts. We thought our package can arrive around Aug 23th, or at most several days delay. NO WAY! The most terrible lady (number: 704xxx5582) shows up, who is the ONLY contacting point, who never picks up our call, who doesn't reply to our message if we don't push several times. Initially, she would say "7-22 days' delay", then "up to 22 days", then "the contact clearly says 30 days". No real help, no useful information, no common sense, no mercy. I wish this terrible woman go to ...

I have never been so angry with a company like this before. I will leave my review about this company everywhere I can find online. I will tell anyone around me to stay away from this company. I will always wish this company go to ...

Move size: 1 Bedroom Home Service cost: $5150

I trust Best American Movers like part of the family! My wife and I had to move for a new job at the start of the pandemic in 2020. We were due in our new city 1000 miles away April 1, 2020. I'll just go ahead and say it, moving from one state to another is stressful. Moving from one state to another in the most unprecedented time of your life? Chaotic, exhausting, stressful and tiring.

The day of our pickup the team had to stop at 2 locations, one house and one storage unit. The unit was not packed ideally, and my wife and I were also dealing with all the other issues that would arise as we moved. Oh and to top it all off, it was raining.

The first saving grace of the move was Best American Movers. They saved our skin and made us feel taken care of. Our stuff was safe, but more than that, we knew that we would have our own bed to sleep in when we got to our new apartment.

The pickup went incredibly smoothly and the guys picking up were not just assuring to us, but truthfully had us laughing which was hard due to the general state of the move.

When we arrived in Missouri from New Jersey we expected our items to take about a week to arrive. We had planned for this, we planned to lay on the floor and eat a lot of take out.

Much to my chagrin (because I love sleeping on the floor and takeout), our items arrived a day after we did. A DAY. Almost a week ahead of time. What's more, everything was in perfect condition.

If you're on the fence, don't be. You will be taken care of and treated like part of the family. I plan to use them again as I make my treacherous trip back to the northeast.

Move size: 2 Bedroom Home Service cost: $3300

Did not arrive when promised. Did not bring 2 trucks as promised. After packing, said we had more stuff than we said so at 2am, the movers tore up the original contract and forced us to sign a new contract under duress for an additional $4,000 (a 46% increase from the original contract). Movers didn’t arrive when promised - not even close. Still holding our belongings hostage and trying to force us to pay. I contacted the Better Business Bureau. The movers lied on their response (a fraudulent act) so the BBB closed the case saying the movers did their due diligence. One truck has finally arrived today (5/30…pick up was 5/8) and most of the furniture has damage. Not sure when the second truck is coming - they say 2 days but who knows. And still trying to charge us more…more than the actual trucks could hold! May be a federal complaint in our future based on attorney’s recommendation.

Move size: 4 Bedroom Home Service cost: $8655

Company had good customer service (Todd), packers and movers were from Russia and barely spoke broken english. Damaged a few furniture pieces but they were risky to begin with.

Good for what it was and if you have lower expectations I was really happy with it. But some boxes were crushed etc.

My stuff went from GA to CO and into a storage unit. The Movers dropping my stuff off were nice (not as careful as the packers) but nice and helped put my stuff in storage as I wanted which means moving it all out of the truck then into into the storage unit was was nice.

I would say I ordered boxes from a website and packed myself. I selected this company based on them putting my mattresses in boxes and packing a large mirror of mine, but they didn't have the boxes promises or the packing materials for the mirror either. I also was blindsided with the packing tape as I bought packing tape, and the packers wanted to use their tape because it stretched so that was an unexpected additional charge when I bought tape for the move earlier.

All in all, I'm ok with it, but I have to be honest and say I haven't seen all my stuff as it is in storage and it is what it is.

I would use them for a long distance move again, but for my local move out of the storage unit into a place I will find a local moving company for that.

Move size: 2 Bedroom Home Service cost: $6500

We had a terrible experience with Best American Movers. After a phone call to review all of our belongings, Mike quoted us an estimate of around $4,600, at about 100 cubic feet, to move from Virginia to Florida. That was similar to what we paid a national chain a year earlier for the inverse trip. But once the movers got everything in the truck, suddenly the bill was nearly $8,000. They claimed our belongings took up 150 cubic feet. The company insisted we had more belongings than initially estimated. We dispute that -- in fact, we sold several major pieces, including a crib and a big BBQ, before the move. Be wary of their "estimates." The company also hires locals off Craigslist to unload the cargo. They were not experienced movers who can reassemble furniture. I thought I would be a good citizen (and save money) by hiring a smaller company like Best American. I was wrong. Go with an established chain.

Move size: 3 Bedroom Home Service cost: $8000