Atlas Van Lines

The movers were 21 days late delivering my items. Because I was moving to a storage unit (stayed with family until I got my stuff and found an apartment) they denied any money due to me for food and housing. They could not find a driver to deliver my items to Texas. For all the pain I went through to get my items 21 days late - they offered me $250 as an apology off of a $4,000 move. My complaint is not about the local agents but the parent company Atlas Worldwide. They are a horrible company that doesn't care about their customers who are delayed. Do not use them - you've been warned.

Service cost: $4000

A man named Bob Savage came to my home last week to give me an estimate. I'm hoping this is not standard practice for them but because of him I will not be moving with Atlas. He was very unprofessional and went through my personal belongings in far more depth than what was appropriate for a moving estimate. He went through my nightstand and every other drawer he could find. He actually got on his hands and knees to dig through the back of my closet and kept asking what was in various boxes. It was an unacceptable invasion of privacy. I think he was trying to find what in my home was worth stealing. DON'T HIRE THEM!

Move size: 2 Bedroom Home Service cost: $6500

The group that packed our stuff and loaded it were great and the only reason Atlas is getting 2 stars otherwise I'd give them 1 star. Items were packed very well for transit. After the positive pack and load process, that is where our positive experience ended.

Our stuff went into Atlas storage for 2 months and I'm confident if it had not we wouldn't have lost anything. Do not ever allow your stuff to go into Atlas storage. Find a storage unit or storage units to have them deliver your stuff into if you house/apartment on the delivery end isn't ready yet.

Mover beware, do not ever put anything into Atlas storage since we had significant loss and damage ($5,000+ worth). We've used moving companies a couple times before (1 across the US) and never lost anything and had only about $600 in damage on the cross country move. The other move we had no damage and no loss.

I notified Atlas of 2 items I found missing within 1 business day. Atlas did did a trace and took 3 months to respond (Atlas told me is could take as long as 2 months to do the trace).

I submitted my claim a month and a half ago and the only response I received was "we don't have records of the missing items or we show everything was delivered", which I told them day of delivery I knew things were missing and forwarded them the emails I had sent them. I sent them my timeline and detailed report of everything I knew was in storage and a more detailed list of items that were damaged and missing.

I told them I was missing pages of my delivery contents, since I didn't get my copies of all pages and didn't realize this until movers had left. I requested the missing pages, never received a response from the moving company and still don't have the copies of the missing pages (5 months later).

One item missing is a Stihl Chainsaw in a big orange Stihl case ($700+ item). I can't prove it, but fairly certain it was stolen and not lost, since all my other gas powered tools made it (including my Stihl trimmer). I took great care of my saw and it was like new even though it was well used (had new chain, new bar and my Stihl field sharpening kit in the case with it).

Move size: 4 Bedroom Home Service cost: $20000

In October/November 2017 our experience with Atlas Van Lines was very disappointing. A year-plus of mail, email, and telephone interactions was frustrating and yielded negligible results. Atlas had a strong attitude of “we got your money, now we don’t care”.

Atlas Van Lines:

Failed to provide specified number of workers for packing and loading. The representative who quoted moving our household detailed the work and number of workers needed. However, fewer than the number of workers anticipated was on the job. Result was pack and load went well into the evenings on two days and we missed our going-away events. We even had to pay for food to be delivered so the workers to eat and the time job did not take even longer!

Failed to provide properly functioning equipment resulting in personal property damage. The moving van provided was defective..interior lighting in the van did not work. Final loading occurred late in the evening. The last items were loaded haphazardly and not secured since there was no lighting. Lack of proper packing and loading resulted in destroyed and damaged items.

Failed to provide specified number of workers for unloading. Atlas quoted there would be four workers to help the driver unload. However, only two workers were there. The result was unloading took two very long days..well into the evenings. Again, we paid for food delivery so workers would not take time off to find food.

Failed to deliver in the contract time frame. Delivery was not completed until the day after the contracted delivery date. This resulted in our needing to reschedule several appointments.

Failed to provide trained workers resulting in damaged goods and property. Of the two workers provided for unloading, for one it was their first day on the job and he had no knowledge or training of how to lift and move things. The other worker and the driver tried to coach this person but they had their jobs to do. Lack of training and supervision resulted in many incidences of dropped items and items being dragged across our hardwood flooring. The driver of the delivery van ran off the extra-wide concrete driveway several times resulting in rutting and damage to the lawn.

Failed to compensate us for damage caused by improper packing and inadequate training. Atlas said their obligation was only for the standard allowance per pound for damage to personal property being moved. Our position is standard allowance assumes items are packed and loaded with usual, customary, and reasonable care and damage caused by improper packing and loading is negligence and not limited to standard allowances. This fell on deaf ears.

Atlas Van Lines said they had no responsibility:
1) for damage to property by their people, nor
2) for expenses in providing food for workers, nor
3) for inconvenience due to not meeting pack, load, and delivery timings.

Atlas Van Lines’ Uncaring and Arrogant Response
• For destruction and damage of goods due to improper packaging, improper loading, and negligence, Atlas’ compensation to us was less than one-quarter of the costs for replacements and repairs.
• For damage to our new house, Atlas provided no compensation nor any apology or remorse.
• For our out of pocket expenses of feeding workers, Atlas provided no compensation for our expenses.
• For personal inconvenience and impact of Atlas taking much longer to do the work than quoted and for failing to deliver our household goods in the contracted time period, Atlas provided no compensation nor any apology or remorse.


We have moved several times in the past but have used other carriers. This was our first experience with Atlas Van Lines. We decided to go with Atlas because of what we learned on social media…professionalism, timeliness, good workers, etc. Our experience does not match. For others looking to hire a moving company, we highly recommend investigating and going with a company other than Atlas Van Lines.

Move size: 3 Bedroom Home Service cost: $20354

Please hold off using this mover. I and family with 2 little kids are having extreme inconvenience due to significant delay for a move from US to Canada. Besides, they are not giving any updates on delays., drivers changing schedules. Not getting the required support from customer care .Since the beginning dates were changed multiple times and we are having extreme discomfort and financial loss due to this.

We were initially told the delivery will be soon ad truck driver needs a place to deliver, so we signed a lease in Canada starting June 1st so that we have an apartment when the driver reaches Canada.
But we are waiting for the past 17 days. We are paying rent for an apartment with no furniture, cookware and other stuff needed for daily life.
We are paying 2500 dollars a month as a rental. We have lost half of it as we passed 17 days as the apartment is not livable.
Tony.

Move size: 3 Bedroom Home Service cost: $5000

PLEASE DO NOT USE ATLAS!! PLEASE!! Atlas is very nice and polite during the "sales" process. DO NOT BE FOOLED!! My rep, Daniel, kindly set up my appointment and encouraged me to video chat in order to get an "accurate" number for my total cubic feet. Even after I addressed concerns over him possibly under estimating, he said, "thats why we do this on video, I very good at what I do". What a bold face deception! Once the movers started packing, it was very clear that the "accurate" number is way off! We had to reserve another moving truck to finish packing our household goods. They also repeat many times during your initial meetings that they will beat or match any reputable moving company's estimate, THAT IS A FLAT LIE! They will never do that, and the reason they wont do that is because they charged 2x what another moving company would charge, with hope that their cubic foot estimate goes over so they can charge you more. Not only did I get this feeling on moving day, I also spoke to the movers who all agreed that Atlas practices this on every move. They said its Atlas way of making more money from the customer.

Move size: 4+ Bedroom Home Service cost: $13000